Customer experience and audience feedback are inextricably linked. When you combine this with an online chat platform, you increase the chances of engagement, leading to an improved customer experience.

The audience wants to be heard and interact at all types of events. Companies and individuals have used various types of audience feedback platforms over the years.

However, it is best to be prepared before sending a feedback form. A nice survey is not an excuse for a sloppy event presentation.

So, let’s talk about how you can incorporate an online chat platform to collect audience feedback.

Creating a platform for Q&A

You must have a platform in place before you begin. For instance, create a Moderated Chat using an online chat platform. You can easily hold Q&A sessions at your event using a Moderated Chat.

It can be used as a Q&A platform for events, presentations, and as a medium to get feedback.

Here are the steps to setting up an online chat platform to serve as a moderated Q&A chat.

1. To begin, go to the website.
2. Create an account.
3. Select a type of chat. In this scenario, we’ll go with Moderated Chat.
4. Configure the chat settings as desired. You can change the theme of the chat, add moderators, and even put up a paywall.

In the Moderated Chat, queueing messages is possible. Moderators can select which questions or messages will be displayed in the chat.

If moderators believe the question/message is inappropriate, they have the authority to delete it. With this, you can start a Q&A session from scratch.

Q&A: How to keep your audience’s attention

Engage the audience with a Q&A session. Instead of simply speaking to your audience in a one-sided manner, allow them to submit questions. As a result, you create two-way interaction.

Before you begin, inform your audience about the platform. Give them instructions on how to use it, especially if it’s a new mechanic. You can begin using the platform once they understand it.

Hold Q&A sessions alongside your presentation or use the online chat platform as a live chat. You don’t need multiple pieces of software or websites to communicate with your audience. All you require is a reliable online chat platform.

There are two ways to communicate with your audience when using the Q&A chat.

• Pose questions to them. As a speaker, you must ask questions of the audience. Why is this the case? The answer is so that you can address them during the live event. This gives the audience the impression that their opinion is valued.
• Request that they submit questions. You must encourage your audience to submit questions as a speaker. The situation is tense. As a result, by inviting your audience to submit questions, you can be prepared to respond to them. As a moderator/live chat agent, you can instruct the speaker to have his answers ready.

If you want to increase the chances of successfully improving customer experience, use a moderated Q&A chat.

Finish with a poll to request feedback from the audience and improve customer experience

Do you have any closing remarks for your event? Why not end it with a poll? A poll allows you to collect feedback from the audience after each event.

Polls allow you to create questions with four predefined answers from which to choose. For example, you could use a poll to find out how your audience felt about the event.

You can get audience feedback at any time if you have a poll platform. This allows you to collect data for your next event. Polls allow you to ask questions about anything from topics to things you can improve, e.g., customer experience.

What is the relationship between customer experience and audience feedback?

One of the most current ways to ask about customer experience is using an online chat platform. It won’t be enough if you don’t know how to use it properly.

You must know how to communicate with your audience if you want to know more about your customers’ wants and needs. This entails mastering the art of starting a discussion, sending a survey/poll, and receiving feedback. If you’re planning to ask about your customer’s experience with your product/service, then keep these points in mind.

You can reach us on Facebook and Twitter if you have any questions. Already have a RumbleTalk account? Contact us via Support.

Are you interested in more than simply the aforementioned features? You can see them by clicking here.

When you need to connect with your members, there’s nothing like having an exclusive chat channel that isn’t publicly accessible like the Members Chat. In fact, it’s one of the many special features that make Rumbletalk so great!

The Members Chat, one of the RumbleTalk chat types, is an exclusive community chat feature. It allows your members to easily get in touch with each other in a private group chat. You can even use this platform to draw attention to new services or product releases by announcing it directly to your members. It’s simple, it’s fast, and it’s the best way to make sure that your community stays happy!

What is a Members Chat?

Members Chat is an exclusive group chat that is exclusive to your members only. It’s an interactive way for users to share and learn from each other, or just hang out and have fun. It’s a great way to give your members a sense of belonging and confidence. So, it serves as a real-life community group. A safe space where you can ask questions, make suggestions and connect with others in one spot. Perfect for closed group discussion and membership events.

Features of a Members Chat

1. Add a welcome message – A welcome pop-up message on your chat encourages visitors to talk to each other. Your message can include brief information about the subject of your group chat, the ground rules, or an ice breaker. Set up your welcome message in a few easy steps.

2. Automatic log in through Login SDK – If you have your own users base and wish to connect it to your RumbleTalk Chat, you can use these API instructions to set it up. With RumbleTalk’s Login SDK, your users will be logged into your chat automatically. RumbleTalk RESTful API can be used, along with the Login SDK, if more advanced integration is needed.

3. Moderate the chat as the Chat Users Administrator – Assign a chat administrator to moderate the virtual room. As the admin, he or she has the power to delete all messages at once. Also, the admin can also mute everyone in the chat, useful when you need the members to focus on a presentation or announcement. Other admin features are as follows: Export chat transcript, disconnect or ban users, and collect feedback through Polls.

4. Make video or audio calls – Aside from sending text messages, your members can also make video and audio calls in the chat anytime.

5. Turn words into links with Keywords – Any word can be linked to a website, a file, a form. For instance, you can use this to send registration forms, members announcement posters, video files, and more. This makes every conversation more efficient.

6. Share files, images, and Youtube videos – Add color to every topic by sharing any type of file, image, video, links, or emojis to the group chat. Using RumbleTalk’s multimedia sharing tool, users can just click the paperclip icon at the bottom of the chat window and choose the file they want to share.

Get started in a few steps. Set up your Rumbletalk Members Chat by following the specific instructions for your platform (1) WordPress, (2) Moodle.

A thriving, exclusive community powered by Rumbletalk

The first part of building a community is making people feel they’re part of something special. Members Chat is a chat type exclusively for your members. So, we’ve made it easy for your to integrate this chat room directly into your website, forum or community. Furthermore, Rumbletalk has provided a powerful set of tools that allows your members to connect and engage with each other on an entirely new level.

If you need any assistance on integration and other information, send us a message at support@rumbletalk.com and we’d be glad to give you a demo for free.

How can you make the most of chat room platforms now that they’re popular?

There is a plethora of software and services available. It is now up to you to decide when and where you will use them. A virtual connection exists via social media, the internet, and chat platforms.

Participation from the audience is the key to a successful virtual event. The audience can connect with anyone in the chat if you choose to include a group chat platform. Their peers can then share the event with their friends, resulting in increased attendance and engagement.

Participants from all over the world can join the conversation with the help of a group chat platform. Transform any little gathering into a large-scale gathering.

So, here are a few examples of how you can use a chat platform.

1. Check in on your community

You can stay in touch with your community by establishing a group chat. Because it is a group chat, anyone can share what is going on in their lives.

Interaction and engagement are critical components of your online community. As a result, you must engage them in the discussions and topics for which they came to the chat room.

A website contains numerous elements. These elements, however, are less effective if your community wishes to learn more about the product, company, individual, or any other topic.

This is the reason for the formation of communities. They use chat platforms to connect with other members and discuss topics that are important to them.

If your community was formed offline, then a chat platform is the best way to stay in touch with them.

2. Meeting virtually via Private Chat

Do you need to arrange a quick meeting? In a Private Chat, you can connect via audio and video calls.

Because the conversation is taking place in a Private Chat, both parties will feel safe.

You can speak with your client or a member of your team. Then, you can just talk about whatever needs to be secured. The Private Chat is intended for one-on-one conversations that require additional privacy.

3. Organize a live Q&A session or poll

Since there are people on the chat, why not ask them for their thoughts? You can try to elicit feedback on new content ideas, what they like about the chat, or where you can improve. Everything is fair game.

Chat polls can be easily created in the admin panel or the group chat. It’s a useful tool for gathering feedback from the audience.

4. Make a virtual event using chat platforms

With a minisite, you can create your own virtual event. It can be used to publicize yourself to others.

You can do this by using YouTube Live. You’ve created a virtual event by linking it on your minisite and changing your viewing settings.

To reach a new audience, invite your community or share the event on social media. Members of the chat can talk amongst themselves, or you can use it as a Q&A session for your event. More information is available here.

5. Share vital documents with clients or your team

Did you know that you can share important documents on chat platforms? All files are encrypted and secured, so you can be confident that no data will be lost.

You can also send it via private chat if you don’t feel comfortable sharing in the Group Chat. One-on-one conversations take place here. Discuss promotions, personal information, and other topics.

Chat platforms: New ways to connect

When you have a chat platform, connecting online is simple. There are endless possibilities, just as there are in the scenarios above.

So, go ahead and try out a chat platform right now.