The role of technology has increased since the world came to a halt. Businesses are now using innovative ways, such as a moderated chat, to welcome engagement on their digital platforms.

It’s crucial that these virtual gatherings remain organized. This is where the role of chat moderation comes in handy. Moderated chats ensure that a healthy and safe online platform is provided, discussions are on topic, and the rise of conflicts is prevented.

For this purpose, chat administrators are appointed to moderate the chat room. They play an important role in maintaining safety in the communities. They also have the right to approve or reject messages, ban users, limit chat room access, or simply provide quick solutions as needed.

Here’s a rundown of how moderated chats can benefit your business and make your online community a safe and vibrant space.

What can administrators do in a moderated chat?

1. Screen Messages – Accept or reject messages before it goes public
2. Mute Users by Turning on Admin Mode – Manage the background noise to keep the focus on your presentation
3. Remove Problematic Chatters – Remove a user to limit spam and avoid conflicts
4. Go Interactive – Shape engagement in your group chat by using the Q&A or poll feature
5. Appoint an Administrator – Designate a new admin to moderate the chat room
6. Change the Chat Type – Change your chat to a private one-on-one, social group chat, or paid chat depending on what you need
7. Export Transcripts – View your chat history by exporting them in 2 ways
8. Block or Filter Words –  Ban specific words from your chat to prevent profanity and offensive messages

Learn how to perform these chat moderation tools HERE.

Host events easily

Running an online community at scale can be less challenging and more efficient when you plow in the right tools. That’s why we continuously roll out better features for podcasts, websites, and live events.

RumbleTalk has so much more in store to help you run your online community even better. Check out the latest updates on our social media pages (Facebook and Twitter). You can also create your account to try our group chat for free!

Virtual events have quickly become the norm. Not only does a virtual event help you save money, but it can also gather potential customers, build brand trust, increase audience engagement, and help you establish your name. Out of everything, you can also host it from anywhere in the world.

A virtual event is any event that you can hold online. For instance, discussions, Q&As, panels, conferences, and the likes, all of these fall under virtual events.

These kind of events are popular because they let the audience gain access to the speakers. This helps the audience to know the company, the product, and the individual more by building trust.

How can the audience connect with the speakers, you ask? It’s through a chat that’s next to your event. Chat platforms help your event with engaging your audience. But before that, let’s talk about managing your virtual event.

Choose your platform wisely

There are many virtual event platforms out there. Now, you can even host events on social media platforms. But, platforms dedicated to events or live streaming are still the best options.

Choose what fits your budget, the platform’s features (a plus if it has a chat plugin), how many attendees can join the event, etc.

For example, you chose Dacast or Vimeo as your platform. Then, the next step is to set up the live chat. You can use RumbleTalk with both platforms. Find the integration instructions here for Dacast and Vimeo, respectively.

After setting it up, try it out. Check if the stream is working and if the chat was embedded well. Try all login options. If you find it all functional, then you know you’ve found the right platform.

Make the virtual event accessible for all devices

Fortunately, video and chat platforms are now accessible for both mobile and web browsers. By making sure that your event is optimized for most devices, you can gather more participants. Since everyone is usually on their phones, then events that support this have increased audience engagement and interaction.

Use all features to the fullest

a) File sharing

Before the event starts, you can give your participants some materials they can use while watching the event. For instance, you can share a PPT of the topic, a spreadsheet containing important data, or maybe share a video that they can watch as an introduction.

Features like this can help you create a memorable event and experience for your participants. They can save these materials so they can use them in the future if they need to.

b) Exporting the chat transcript

Another feature would be exporting the chat transcript for documentation. If your attendees sent some comments that you’ve found useful, you can export the chat transcript to use it as a reference. Your participants can also export the chat transcript so they can look back on the event.

c) Exporting the user list

If you want a copy of your attendees’ information, then you can export the user list. This allows you to see the data of all the participants of your event.

After that, you can send them follow-ups through their emails or social media (whichever they used to log in). Just make sure to disable the guest login option. When you enable this, anyone can enter the chat without registering their information.

Ready for your next virtual event?

Hosting virtual events is never easy. But when you choose the right platform to go with it, it will be easier for you to manage and administer. It’s a fun and effective way to reach people all over the world. Remember that, when it comes to virtual events, it’s all about making that first impression and audience interaction. This will create traction and your attendees will be back for more. 

Now, with these tips, you’re ready for your next virtual event. It’s time to start using a platform that goes perfectly with it.

A virtual event is an occasion happening in a digital environment rather than a physical location. Event organizers now learn to redesign the online event experience through innovative tools such as a chat platform.

An event chat platform combines multiple features in one, which helps virtual events succeed. What makes it so special is that, there are even more opportunities to create engagement-driven experiences that extend well beyond a computer screen.

With messaging, you can make use of features like video/audio calling, moderation, polls, and more, making it ideal for any virtual event.

During virtual events, the focus is on your audience and how you can make the event more interesting for them. A chat puts everything on one platform so that users can easily express and communicate in events.

Why a chat platform for virtual events

For virtual events, the tools that you use should be versatile. When you do this, you ensure the success of your event.

Because events are not one size fits all, the tools that you use could make or break the events held. A chat platform can be used in multiple ways through its various features.

Given that there are so many features and ways you can use a chat, we have compiled three reasons why your virtual events need to be accompanied by one.

Voice and video calling

In this new era, “Good day” and “How are you?” have become such common greetings sent over texts. Yes, messaging is a great way to communicate, but calling takes it to even greater heights.

With the advancement of technology, messaging is not the only form of communication that people have. Voice and video calling are two features, which boost user experience. In virtual events, e.g., job fairs, to recreate the interview experience, video calling can come in handy.

In addition, only messaging may not convey a message properly. So, some users prefer to initiate a voice call to make sure the other party gets the right message.

Customize the chat design to fit your theme

Tune the look and feel of your chat with skins and themes. By adding a few lines of CSS, you can easily change the chat design.

Change backgrounds, adjust fonts, change messages’ colors, and other design properties to customize the chat design and make it fit your event or website theme perfectly.

Connect exhibitors and attendees

To get a similar experience with in-person booths, use the chat. Chat platforms make it easy to set up virtual booths where attendees can instantly reach out to exhibitors.

With a group chat, exhibitors can share documents, videos, and images as promotional material in the chat to answer an attendee’s question.

Another great thing about chat platforms for virtual events is that it allows for networking. While there’s an event ongoing, participants can go into the general chat room and chat up with other participants. They can make important connections during the event.

These features make virtual events feel like in-person events and emulate the booths in conferences, job fairs, and other events.

Conclusion

The features included in this blog are all essential for virtual events. You might be thinking that achieving this is hard. However, it’s not. All of these features are available at RumbleTalk and you can set it up in a matter of minutes. With the knowledge base, you can find step-by-step tutorials and guides (even with videos) to help you get started.

If you want to learn more about how we can help with your next virtual event, click here to speak with our experts, and they can guide you with what you need or answer any questions you might have.