Expert’s Chat: Make online consultations feel more personal and less virtual

The rise of online consultations and virtual meetings has sparked the debate between personal and digital communications. Today, more and more people are embracing the changes and enjoying the safety, convenience, and savings that virtual meetings have to offer.

The professional industry is no exemption to these changes. Patients of doctors, clients of lawyers, potential candidates of a company, and members of any community are also looking for better, safer ways to reach out to their point person. 

So, RumbleTalk created the Expert’s Chat to help our professionals adapt to the behavior of their clients. This chat type allows you, the “expert”, to create a virtual meeting room where you can have a private, one-on-one conversation with your clients. As the chat owner, you can start a chat with as many users as you want, simultaneously. This is perfect for online consultations, job interviews, and private discussions. 

Here are 5 key features to help you transform the way you communicate through the Expert’s Chat.

Make Video and audio calls for free

online consultations

Visual communication, body language, and facial expressions are critical parts of communication. So, aside from sending chat messages, RumbleTalk also made it possible to make video and audio calls with your clients without having to install anything.

Video and audio calls are great tools under the right circumstances. Communication through a visual medium is often much better because it makes a meeting more inclusive, and conversations more personal since you can speak face-to-face and read visual cues. In return, this translates to a superior level of engagement and a stronger relationship with your clients.

To do this, just click the call or video icon on the top right most of your private chat.

Play YouTube videos directly into your online consultations 

Unlike other chat platforms, RumbleTalk allows you to embed the YouTube video in the chat room. 

As a healthcare professional, you might have a demo or instructional video saved on YouTube. So, instead of asking your patient to open his or her browser and check the video on the internet, you can simply copy the YouTube link and paste it on your chat.

social distance

With this, you and your clients can play YouTube videos directly in the chat room, no need to open it in a new tab.

Turn Words into links with InText Keywords

RumbleTalk InText Keywords is a feature that lets you identify specific words and turn them into links. These links will allow you to associate any word with any webpage, documents, or presentations.

keywords

This is helpful when you have a document that you repetitively send to all your clients, like a registration form, or a feedback form. Redirect them to that specific document by just typing the InText Keyword. No need to attach anything over and over again!

Set your chat online, busy, or away

You have 3 status options to choose from – online, busy, or away. Use these functions to let clients know when you are available to communicate.

online consultations

To set your chat status, click the gear button at the bottom of the user list. Then choose your preferred status. Also, when you set your status to away, you will appear offline to others.

Bonus: Paperless admission fees using the Get Paid chat

Your chat type can be changed from Expert’s Chat to Get Paid Chat anytime. By doing so, you can send payment requests and get paid quickly within the chat.

virtual socializing

The owners can now charge the attendees for entering the conversation. Now, you can set fees for your knowledge, advice, or simply for listening. Perfect for professionals, counselors, and consultants. 

Online consultations, made easy, affordable, and engaging.

In some cases, a personal visit from a client is essential. But, there are also instances where an online consultation from you can be just as effective. So, from little to life-altering issues, we made sure that reaching out to your client is now made simple with the Expert’s Chat.

May it be from your private office at work, or at the comfort of your couch, conveniently connect with anyone from a place you feel most comfortable. All while making online consultations feel more personal and less virtual.

3 Reasons why virtual events are more successful with a live chat

Similar to conventional conferences, virtual events can also be highly engaging when you have the right tools. So, with most of the in-person events still on hold, many businesses have this renewed focus on digital alternatives. They acknowledge that online activities and events can be as good, or even better, than the real thing. 

It’s a no-brainer that building a good sense of customer engagement is one of the key elements to a successful event. That’s why according to Markletic, 81.8% of virtual event organizers use event polling to improve interaction. 68% of B2B companies hire external moderators for their virtual round table discussions. And, 61% of marketers use videos as an interactive element to keep people engaged. It is so important to maintain this positive interaction because it can contribute to an improved customer relationship, brand value, and later on, revenue.

With the help of a live group chat, online events are transforming the way communities interact. Here are 5 reasons why virtual events are more successful with a live chat on them.

It’s scalable and flexible with multiple virtual booths

Unlike physical venues, your online event is much more lenient when it comes to the number of people allowed in. Virtual events make it easier to scale. So, you can host more participants to expand your reach in a way that physical events can’t.

Aside from the free plan, RumbleTalk offers a flexible package that you can tailor to fit your need. You can customize your plan based on the number of participants, the number of rooms, and the number of administrators.

virtual events

Instead of a physical booth, you can send your customers to a virtual booth where you can accommodate them in a safer way. RumbleTalk allows you to create hundreds of chat rooms that will serve as your virtual booth or your private meeting room. This is where exhibitors can accommodate inquiries, send photos of a product, send videos for demonstrations, collect payments, and more. 

It has more engagement tools to create an interactive experience

Did you know that people are 30% more likely to speak to another person in a virtual setting? This is because the online environment removes the intimidating barrier of face-to-face interaction. We have been comfortable with a little sense of anonymity. 

RumbleTalk group chat offers a multitude of opportunities to engage and connect with your potential clients. So, here are some of the engagement tools you can use during your virtual events:

polls
virtual events

It’s convenient, anyone can join with just one click

QR code

Virtual events remove geographical barriers, meaning, there’s no traveling involved. Anyone can join at the comfort of their homes, without limiting the opportunity to connect with suppliers, colleagues, and prospects from around the globe. 

With RumbleTalk, you can make it even simpler for everyone to enter your group chat through a QR code. All they need to do is scan the QR code with their smartphone, then they will be redirected to your online event. No need to install anything. As a result, this will significantly increase your attendee count, leading to more visitors and more opportunities to market your business.

Here’s a step-by-step guide on how to generate your chat QR code:

RumbleTalk group chat for virtual events

What’s great about online events is that they are customizable and can be tailored to your business needs. So, it’s best to invest in the right online communication and engagement tool that aligns with your goals. 

May it be for a virtual job fair, a trade show, a business conference, or a community event, RumbleTalk has thoughtfully designed a group chat plugin to make your next virtual event more fun and interactive. 

Create your free chat or customize your own plan HERE.

Use a live chat to run more interactive lectures and presentations

Educators today continuously use online venues and live chat as virtual classrooms. However, simply having an online platform is not enough to give the best learning experience for your students.

A live chat fills in the missing piece. It parallels face-to-face discussions in a good way. For example, students who are usually shy can now ask the facilitator without the pressure of too much attention. This encourages everyone to speak up and be heard.

However, without the structure of traditional classrooms, your audience is more exposed to distractions. This includes social media, internet problems, and family, which can pull their attention away.

Here are actionable tips to create a more collaborative learning space in an online environment.

Set some ground rules.

Setting up a community guideline on your landing page, or before the lecture begins is a good way to start the class. Include instructions on how to use the live chat in your virtual classroom. Ask your students to keep the side conversations and internet browsing to a minimum.

Designate a moderator to monitor the chat.

Using the Moderated Chat, you can assign an assistant as the administrator of the group chat. He or she can manage the platform and perform functions such as screening inbound messages before it goes live, limit the number of users, share files, filter profanity, and more.

live chat

Thes best part? Your moderator can mute everyone using the admin mode. This minimizes the noise distraction and keeps the focus on your presentation.

online teaching

Along these same lines of building healthier communities, the live chat admin can also serve as the eye of the presenter. He or she watches out for questions and clarifications from the audience.  

Motivate sharing of ideas using these powerful engagement tools.

Keep your audience engaged and their questions answered with the following features:

live chat
  • Polls – Let your students weigh in on the topic by getting their opinion through live polls
  • Question and Answer – Collect valuable insights through a Q&A session
  • Multimedia Sharing – Share files, images, videos, or links
  • Export Transcript – Download your chat history to organize your notes
  • Send audio and video messages

Schedule a time for questions during your presentation.

This not only gives your participants a chance to interact with you and their colleagues. It also gives you the space to take a breather after your presentation.

Improve student-instructor communication through a one-on-one chat.

web-based counselling chat

Using the Expert’s Chat, you can now focus on private conversations during online learning. Do this without having to take much time away from other participants. In fact, most people appreciate having a platform to reach out to you conveniently and efficiently. You can transfer between a one-on-one chat, while simultaneously interacting with another group.

Use multiple chat rooms as breakout rooms.

One of the best things about Rumbletalk is that it allows you to use multiple chat rooms at once. This gives your students a space for small group discussions. With a flexible plan, you can customize the number of rooms depending on your need.

A live chat for education.

Using a live chat may not be a perfect substitute for in-person learning. But, with the right tools, it can be a powerful way to create a collaborative online space.

With RumbleTalk chat, you can explore many ways to invite student interaction. It fits perfectly for online classes since it works as a one-stop solution for all your audience engagement needs.