Since more and more companies are evolving to create a dynamic online experience for their customers, it goes without saying that businesses must choose an efficient chat type to aid them towards this goal. But, the multitude of options can make it hard to decide on the best group chat platform that will meet your standards.

Here’s everything you need in a 5-minute read. RumbleTalk simplified everything into 5 chat types that you can easily integrate into your website, community, or event platform. So whether it be a private or a group chat, a chat with or without a moderator, or a virtual room with limited access, RumbleTalk has prepared the perfect chat type for businesses of any size. Now, you can easily turn your prospects into clients. Do this by giving them a seamless online communication experience in the comfort of their homes.

Let’s take a look at these 5 RumbleTalk Chat Types and how they can help you achieve your business goals.

Social Group Chat

A public chat built for communities and open discussions. The Social Group Chat is an open chat room where anyone can enter the conversation. This is suitable for podcasts, community events, fan clubs, and business websites where you want your customers to be able to share their recommendations with other potential clients.

Private Chat

This is where users can communicate with other participants privately, in a one-on-one conversation. The Private Chat is ideal for networking without the clutter of a group chat. Here, any user can start a private conversation with as many chat users as they want, as long as both of them are online. Consider this as an ideal chat type for dating sites.

Moderated Chat 

This chat type is managed by an administrator, where he or she can perform functions such as screening inbound messages before it goes live, limiting the users, banning problematic users, changing the chat type, exporting transcripts, filtering profanity, and more. The Moderated Chat is useful for online classes, big events, conferences, live streams, and webinars.

Furthermore, your moderator can also mute everyone, all at once, using the admin mode. This minimizes the noise distraction and keeps the focus on your presentation.

Members Only Chat 

Add a sense of security with Member’s Chat. Here, only logged-in members will be able to enter the conversation. This is best used in closed private group chat discussions. Moreover, you can also add a log-in page, so, you can restrict access to your members only. 

Experts Chat 

This can serve as a virtual meeting or consultation room because it is the perfect venue for professionals (such as lawyers, doctors, mentors, healthcare practitioners, and fitness gurus) to have a private, one-on-one conversation with a client. The Expert’s Chat is also useful during online job fairs, where an HR professional can do a job interview with the candidates.

Here, the admin will be the only one that can start a conversation with any online user. Furthermore, he or she can also chat with as many users as they want, simultaneously.

Chat Type Features and Functions

All of the 5 chat types come with an array of well-crafted audience engagement tools you can use along the way. 

• Question and Answer 
• Multimedia Sharing 
• Send audio and video messages
• Chat customization with pre-made templates and CSS
• InTEXT Service Keywords
• Add a welcome message
• RumbleTalk Pages minisite
• Login SDK to automatically connect your website’s user base to the chat
• Rest API for easy integration to any website, event, or platform
• Chat QR code
• Mention a user in the chat
• Play YouTube videos directly in the chat
• Copy-paste an image from anywhere, to your chat
• Share your availability status

Plus, there are more tools to help you moderate the chat as the administrator:

• Delete all messages at once 
• Mute everyone in the chat
• Collect real-time feedback through Polls
• Export chat transcript
• Disconnect/ban problematic users

Change your chat type anytime

RumbleTalk made it so easy for you to enjoy all of these options anytime you want. Because of this, once you’ve created your own chat in your RumbleTalk account, you can instantly change your chat type in the admin panel. This is perfect for when you need to switch from a group session to a private discussion.

The right chat type tailored to your business goals

Choosing the right chat type and optimizing the available tools can make interactions more fluid, and conversations more engaging. Create your own free chat now or upgrade to a customized plan that starts at 25$.

The rise of online consultations and virtual meetings has sparked the debate between personal and digital communications. Today, more and more people are embracing the changes and enjoying the safety, convenience, and savings that virtual meetings have to offer.

The professional industry is no exemption to these changes. Patients of doctors, clients of lawyers, potential candidates of a company, and members of any community are also looking for better, safer ways to reach out to their point person. 

So, RumbleTalk created the Expert’s Chat to help our professionals adapt to the behavior of their clients. This chat type allows you, the “expert”, to create a virtual meeting room where you can have a private, one-on-one conversation with your clients. As the chat owner, you can start a chat with as many users as you want, simultaneously. This is perfect for online consultations, job interviews, and private discussions. 

Here are 5 key features to help you transform the way you communicate through the Expert’s Chat.

Make Video and audio calls for free

Visual communication, body language, and facial expressions are critical parts of communication. So, aside from sending chat messages, RumbleTalk also made it possible to make video and audio calls with your clients without having to install anything.

Video and audio calls are great tools under the right circumstances. Communication through a visual medium is often much better because it makes a meeting more inclusive, and conversations more personal since you can speak face-to-face and read visual cues. In return, this translates to a superior level of engagement and a stronger relationship with your clients.

To do this, just click the call or video icon on the top right most of your private chat.

Play YouTube videos directly into your online consultations 

Unlike other chat platforms, RumbleTalk allows you to embed the YouTube video in the chat room. 

As a healthcare professional, you might have a demo or instructional video saved on YouTube. So, instead of asking your patient to open his or her browser and check the video on the internet, you can simply copy the YouTube link and paste it on your chat.

With this, you and your clients can play YouTube videos directly in the chat room, no need to open it in a new tab.

Turn Words into links with InText Keywords

RumbleTalk InText Keywords is a feature that lets you identify specific words and turn them into links. These links will allow you to associate any word with any webpage, documents, or presentations.

This is helpful when you have a document that you repetitively send to all your clients, like a registration form, or a feedback form. Redirect them to that specific document by just typing the InText Keyword. No need to attach anything over and over again!

Set your chat online, busy, or away

You have 3 status options to choose from – online, busy, or away. Use these functions to let clients know when you are available to communicate.

To set your chat status, click the gear button at the bottom of the user list. Then choose your preferred status. Also, when you set your status to away, you will appear offline to others.

Bonus: Paperless admission fees using the Get Paid chat

Your chat type can be changed from Expert’s Chat to Get Paid Chat anytime. By doing so, you can send payment requests and get paid quickly within the chat.

The owners can now charge the attendees for entering the conversation. Now, you can set fees for your knowledge, advice, or simply for listening. Perfect for professionals, counselors, and consultants. 

Online consultations, made easy, affordable, and engaging.

In some cases, a personal visit from a client is essential. But, there are also instances where an online consultation from you can be just as effective. So, from little to life-altering issues, we made sure that reaching out to your client is now made simple with the Expert’s Chat.

May it be from your private office at work, or at the comfort of your couch, conveniently connect with anyone from a place you feel most comfortable. All while making online consultations feel more personal and less virtual.

Virtual job fairs use software like live streaming and conferencing platforms. Job seekers who are comfortable with face-to-face meetings will have no problem with this.

However, there are a number of job seekers who are not confident in virtual meetings and may opt out. Therefore, they will seek out virtual job fairs that only make use of group chat platforms.

Because of the group chat’s nature, they feel comfortable and will be able to show more of their strengths. For instance, in a group chat, an interview can go as follows: introduction, sending of one’s resume, answering some of the HR’s questions, and then just waiting for the company’s contact.

If you’re an entrepreneur, how can you utilize a group chat platform if you intend to host a virtual job fair?

First, what is a virtual job fair?

Online job fairs, or virtual job fairs, are scheduled events dedicated to jobseekers that take place in a virtual setting. Commonly used platforms are live streaming platforms, webcasts, group chat platforms, and email. These are used to exchange information before, during, and after the virtual event. As such, interviewers also use this kind of platform.

When logging into the virtual job fair, job candidates are allowed to enter various rooms, which accommodates diverse employers participating in the fair. As soon as the job candidate enters the room, a company representative can start the conversation.

In some instances, there may be others who entered the room first and are having a conversation with the representative. Group chat platforms like RumbleTalk allow simultaneous private chats, so companies don’t have to kick out other candidates. In the chat room, candidates may ask about the company, the job position, and more.

Set it up in 3 easy steps

Setting up a job fair is relevantly easy. The things that you need are as follows: a dedicated website/page, a live streaming platform or conferencing platform, and a group chat platform.

To make your virtual fair successful, these need to work hand-in-hand. In this blog, our focus will be solely on using a group chat platform.

Let’s say that you already have a website and live streaming platform. All you need is to follow these steps to set up the group chat.

1. Sign up at RumbleTalk.
2. Create a chat room for each exhibitor. This depends on how many companies and employers will be present. You can change the name of each chat room to the company name or brand name.
3. Now, go to the admin panel. Click Embed. When it generates the code, copy and paste this on your website.

Now, you’re all set with the chat rooms. That’s only the first step. Here are some other tips that might be helpful.

The start of a conversation

The host of a chat room will be the employer. Job candidates and company representatives (which will be someone from HR) conduct their interviews here. There is no limit on how many chat rooms a job candidate can enter. Once a job candidate enters the chat room, a company representative must be ready to initiate a conversation.

If you need more privacy, candidates have the option to show which username they would like. Another feature that you can use is the Private Chat. This allows multiple one-on-one conversations to happen in the chat, disregarding the group chat altogether.

Chatting privately with a company representative

As an acting admin of the chat room, a company representative can invite a candidate to a Private Chat. Once it has been initiated, all conversations can continue there. Representatives can call candidates for an interview or if they want to know more about the candidate’s past job experience. Another advantage of the Private Chat is that candidates can send in their resumes without worrying that other candidates will see them.

The Expert’s Chat is commonly used on virtual fairs. The expert’s chat was made for professionals who want to connect with their customers privately. Only the admins will be able to see all logged-in users. Because of this, only admins can initiate a conversation with another member. For this instance, the company representative will have to message the candidate.

If you want to know more about the Expert’s Chat, you can visit this page.

Follow-up after your virtual job fairs

As the job fair ends, representatives can then identify their top candidates and contact those who are suitable for the position. Representatives may give out their contact details. However, the company usually reaches out to the candidate through their given contact details, e.g., phone number or email, which can be found on their submitted resumes.

Questions? Inquiries? We’re here to help!

Since virtual job fairs are large, you might find yourself needing more chat rooms. When that happens, you can always upgrade. Go to your admin panel and select Upgrade your plan or Get more to add admins, rooms, keywords, etc.

Want an exclusive discount for your upcoming virtual fair? Contact us at support@rumbletalk.com.