Virtual events have quickly become the norm. Not only does a virtual event help you save money, but it can also gather potential customers, build brand trust, increase audience engagement, and help you establish your name. Out of everything, you can also host it from anywhere in the world.

A virtual event is any event that you can hold online. For instance, discussions, Q&As, panels, conferences, and the likes, all of these fall under virtual events.

These kind of events are popular because they let the audience gain access to the speakers. This helps the audience to know the company, the product, and the individual more by building trust.

How can the audience connect with the speakers, you ask? It’s through a chat that’s next to your event. Chat platforms help your event with engaging your audience. But before that, let’s talk about managing your virtual event.

Choose your platform wisely

There are many virtual event platforms out there. Now, you can even host events on social media platforms. But, platforms dedicated to events or live streaming are still the best options.

Choose what fits your budget, the platform’s features (a plus if it has a chat plugin), how many attendees can join the event, etc.

For example, you chose Dacast or Vimeo as your platform. Then, the next step is to set up the live chat. You can use RumbleTalk with both platforms. Find the integration instructions here for Dacast and Vimeo, respectively.

After setting it up, try it out. Check if the stream is working and if the chat was embedded well. Try all login options. If you find it all functional, then you know you’ve found the right platform.

Make the virtual event accessible for all devices

Fortunately, video and chat platforms are now accessible for both mobile and web browsers. By making sure that your event is optimized for most devices, you can gather more participants. Since everyone is usually on their phones, then events that support this have increased audience engagement and interaction.

Use all features to the fullest

a) File sharing

Before the event starts, you can give your participants some materials they can use while watching the event. For instance, you can share a PPT of the topic, a spreadsheet containing important data, or maybe share a video that they can watch as an introduction.

Features like this can help you create a memorable event and experience for your participants. They can save these materials so they can use them in the future if they need to.

b) Exporting the chat transcript

Another feature would be exporting the chat transcript for documentation. If your attendees sent some comments that you’ve found useful, you can export the chat transcript to use it as a reference. Your participants can also export the chat transcript so they can look back on the event.

c) Exporting the user list

If you want a copy of your attendees’ information, then you can export the user list. This allows you to see the data of all the participants of your event.

After that, you can send them follow-ups through their emails or social media (whichever they used to log in). Just make sure to disable the guest login option. When you enable this, anyone can enter the chat without registering their information.

Ready for your next virtual event?

Hosting virtual events is never easy. But when you choose the right platform to go with it, it will be easier for you to manage and administer. It’s a fun and effective way to reach people all over the world. Remember that, when it comes to virtual events, it’s all about making that first impression and audience interaction. This will create traction and your attendees will be back for more. 

Now, with these tips, you’re ready for your next virtual event. It’s time to start using a platform that goes perfectly with it.

A virtual event is an occasion happening in a digital environment rather than a physical location. Event organizers now learn to redesign the online event experience through innovative tools such as a chat platform.

An event chat platform combines multiple features in one, which helps virtual events succeed. What makes it so special is that, there are even more opportunities to create engagement-driven experiences that extend well beyond a computer screen.

With messaging, you can make use of features like video/audio calling, moderation, polls, and more, making it ideal for any virtual event.

During virtual events, the focus is on your audience and how you can make the event more interesting for them. A chat puts everything on one platform so that users can easily express and communicate in events.

Why a chat platform for virtual events

For virtual events, the tools that you use should be versatile. When you do this, you ensure the success of your event.

Because events are not one size fits all, the tools that you use could make or break the events held. A chat platform can be used in multiple ways through its various features.

Given that there are so many features and ways you can use a chat, we have compiled three reasons why your virtual events need to be accompanied by one.

Voice and video calling

In this new era, “Good day” and “How are you?” have become such common greetings sent over texts. Yes, messaging is a great way to communicate, but calling takes it to even greater heights.

With the advancement of technology, messaging is not the only form of communication that people have. Voice and video calling are two features, which boost user experience. In virtual events, e.g., job fairs, to recreate the interview experience, video calling can come in handy.

In addition, only messaging may not convey a message properly. So, some users prefer to initiate a voice call to make sure the other party gets the right message.

Customize the chat design to fit your theme

Tune the look and feel of your chat with skins and themes. By adding a few lines of CSS, you can easily change the chat design.

Change backgrounds, adjust fonts, change messages’ colors, and other design properties to customize the chat design and make it fit your event or website theme perfectly.

Connect exhibitors and attendees

To get a similar experience with in-person booths, use the chat. Chat platforms make it easy to set up virtual booths where attendees can instantly reach out to exhibitors.

With a group chat, exhibitors can share documents, videos, and images as promotional material in the chat to answer an attendee’s question.

Another great thing about chat platforms for virtual events is that it allows for networking. While there’s an event ongoing, participants can go into the general chat room and chat up with other participants. They can make important connections during the event.

These features make virtual events feel like in-person events and emulate the booths in conferences, job fairs, and other events.

Conclusion

The features included in this blog are all essential for virtual events. You might be thinking that achieving this is hard. However, it’s not. All of these features are available at RumbleTalk and you can set it up in a matter of minutes. With the knowledge base, you can find step-by-step tutorials and guides (even with videos) to help you get started.

If you want to learn more about how we can help with your next virtual event, click here to speak with our experts, and they can guide you with what you need or answer any questions you might have.

Small- and medium-sized businesses who choose not to invest in a whole team for support try to manage what they can in answering their customers’ questions by using tools like a live group chat.

Not only that, but when you have a live group chat, it can increase traffic by letting customers talk about the product or a virtual event related to your business.

Here’s how a live group chat can help increase website traffic and more.

No need to wait for the support team to email

Since email is still the preferred form of communication for support, why not use live chat for it? For example, a customer wants to reset his password. This is easily answerable in the chat.

With a live group chat, everything is faster. From checkout to answering product-related questions, your team or even other customers can help.

If you’re hosting an event on a site, then getting back by email is not the best option. When you have a live group chat, you can instantly reply and even give discounts on the spot. Similarly, if you have an e-commerce store, a live chat can help you convert customers quickly and easily.

Accessible from any part of the world

Is your website or store catering internationally? If you have a live chat, then businesses like you can interact with your customers from anywhere in the world at no additional cost.

Instead of setting up a physical office in a country, you can talk to your customers in the chat. All your customer needs is an internet connection and a device to access the website. Then, they can talk to you and other customers about the product, making a purchase, etc.

Convert visitors to customers with a live group chat

Although marketing campaigns and sales strategies can increase visitors, you still lose money when visitors don’t make a purchase.

A live group chat does not only help increase traffic, but it also helps you make a sale when you chat up your visitors.

Studies show that more than 30% of visitors purchase a product when they talk to a support agent or someone who has a good experience with the product. Therefore, if you leave the live group chat open to anyone, then you can give your customers both. 

You can also customize the message when a customer comes into the chat. This is called a welcome message and customers will see it once they enter the chat. After that, they can either close it or leave it as is.

To add a welcome message, follow these steps.

• First, go to Chat Operations.
• Then, type in your welcome message in the text box. You can type in a maximum of 1024 characters.
• Now, the customers will see the welcome message anytime they enter the chat.

You can watch this video to see it in action.

Connecting with your customers with a live group chat

Most businesses today have an online presence in the form of a website or social media. What sets a customer-centric business apart is using these platforms to provide customized interactions and active responses. Building a strong relationship with your clients earns their trust, and will be more likely to refer or engage you on future projects.

Having a group chat is one of the strongest foundations of communication that will allow you to build and maintain a positive business relationship with your clients.

To know how you can get one, visit our website.