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Can you mute (admin mode) the chat?

Yes, you can (beta feature). Muting means that only admins can talk in the chat. Non-admins will only be allowed to read the messages.

You can access the mute button in two ways.

The first way is to access it on your admin panel.

  • In your admin panel, go to “Chat Operations.”
  • You will see the “Admin mode” button below the contact form.
admin mode

Second, you can access it directly on your chat settings.

  • Click the gear icon at the bottom of the user’s list to open the chat settings.
  • Then, click “Admin mode” to mute your chat.
chat tool

When the mute setting is activated, a red box that says “Admin mode” appears in the admin chat. You and other admins can now talk freely without interruptions from other members of the chat.

admin mode

Non-admins will see a green box on the text area.

online teaching

Here’s a video of the admin mode if you want to know how it looks like.