Changing your chat design is easy when you know how to. In this article, we’ll be showing you how you can customize the look and feel of your chat room using the RumbleTalk admin panel.

Why the need for customization?

Since the chat room is a different entity from your website, then for it to be coherent, it’s better to align your chat design with the overall look of your site. There’s a disconnect when the website and chat plugin are not in line. Therefore, with RumbleTalk’s customization features, you can easily customize your chat design anytime you want.

Chat designs to play with

Skins

In your RumbleTalk admin panel, you will see the Design tab. In this tab, there are two options: Visual Design and Skins.

As a beginner, you can choose Skins. The Skins tab features a collection of templated skins (themes) you can use for your chat room. Various chat designs are included, from colorful to simple. Hover over the skin you want and click on it to apply it to your chat room.

Visual Design

The Visual Design tab is for more advanced customization. You will see that there are 6 subtabs that you can customize.

• General
• Users List
• Chat Area
• Text Box
• Dialog Box
• Messages

Each one of these corresponds to an element in the chat room. You can change the background image and color, text color, font size and style, etc. In this example, let’s change the background color. For this, you would need to upload an image or paste an image URL in the Background Image section under the General subtab.

Another example would be changing the messages’ colors. For this, you would need to select the Messages subtab. Here, you will see several customization options for your message box (how messages appear in the chat room). Let’s try changing the color for each message box. Set a message color in the tab below.

Here’s what it would look like.

This is how basic chat customization works. All you need is to select or upload an image, and then you’re all set. If you’re more into advanced customization, then read on.

Advanced chat design

Under the subtabs in Visual Design, you will see Advanced CSS Design. Here, designs are limitless. You can customize the chat room in any way you want. From bold fonts to no avatars, everything is possible.

When you have a developer with you, they can create their own CSS codes to conform with the chat design that you want. If you don’t have one, you can also copy and paste the codes that you can find on our website. Our blog and knowledge base have CSS codes for various customization options.

Here’s a sample of a chat design that changed the entire theme of the chat room. You can find it here.

You can also paste this code to get the same skin for your chat room. There’s also a mobile version for this code, which you can see in the link above.

#text-cover {
	background-color: #e4e4ef;
}

#list-frame {
	width: 20%;
	background-color: #ececec;
	border: 0;
	border-right: 1px solid #d6d6d6;
}

#list-frame #options {
	display: flex;
	justify-content: space-between;
	padding: 0 15px 0;
	align-items: center;
	background-color: #0b3e9a;
	height: 44px;
}

.list-closed #list-frame #options {
	padding: 0 15px 0 5px;
}

#top-buttons {
	border: 0;
	background-color: #efefef;
	display: flex;
	justify-content: space-between;
	align-items: center;
	padding: 2px 15px;
	height: auto;
	border-bottom: 1px solid #bbb;
	box-shadow: none;
}

#invite-button {
	display: flex;
	align-items: center;
	background: none;
	max-width: initial;
	color: #000;
	padding-left: 0;
	font-weight: 700;
	font-size: 13px;
}

#invite-button:before {
	content: "";
	background: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-add.svg") no-repeat;
	display: inline-block;
	height: 25px;
	width: 25px;
	background-size: contain;
	padding-right: 8px;
}

.user-info-selected {
	background-color: #d0e1ff;
}

input:checked+.slider::before {
	background-color: #0a3e9a;
}

input:checked+.slider {
	background-color: #c0d7ff;
}

#search-button.invite-enabled {
	padding: 26px 9px 0 15px;
}

#list {
	padding: 10px 0 0;
	background-color: #efefef;
}

#list>div {
	padding: 6px;
}

#list>div:hover {
	background-color: #dedede;
}

#list .user-container {
	background: none;
}

.user-container {
	padding: 0 10px;
	display: flex;
	align-items: center;
	-webkit-transition: all ease-in-out .3s;
	-moz-transition: all ease-in-out .3s;
	-o-transition: all ease-in-out .3s;
	transition: all ease-in-out .3s;
}

.user-info-selected .user-container {
	background-color: #78b50d;
}

.list-closed .user-container {
	padding: 0 10px;
}

.user-name {
	font-weight: normal;
	color: #334a08;
	font-size: 13px;
	text-transform: capitalize;
	margin-left: 5px;
}

button#search-button {
	content: "";
	background: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-search.svg") no-repeat;
	margin-top: 6px;
}

#chat-extra>img#smiley, #user-info .private-chat-smiley {
	background-image: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-emoji.svg") !important;
}

#chat-extra>img#upload, #user-info .private-chat-upload {
	background-image: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-attachment.svg") !important;
}

#list-handle {
	padding: 0 !important;
	position: absolute;
	right: 48px;
}

.list-closed #list-handle {
	position: initial;
}

#list-handle::after {
	content: "";
	background: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-arrow.svg") no-repeat;
	width: 16px;
	height: 16px;
	background-size: contain;
	display: inline-block;
}

.list-closed #list {
	padding-top: 15px;
}

.list-closed #list-handle::after {
	content: "";
	height: 22px;
	margin-left: 2px;
	background: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-arrow-close.svg") no-repeat !important;
}

#info {
	margin: 0;
	padding-top: 11px !important;
	background-color: #efefef;
	color: #000;
	border: 0;
}

.list-closed #info {
	left: 50px;
}

.list-closed #info, .list-closed #list-frame #options {
	background-color: #ececec;
	border-top: 1px solid #dedede;
	color: #333;
}

.list-closed #list-frame #options {
	height: 34px;
}

#listeners {
	margin-left: 10px;
}

#listeners + span {
	margin-right: 28px;
}

#listeners + span:last-child {
	margin-right: 0;
}

.list-closed #listeners + span:last-child {
	margin-right: 10px;
}

#options a {
	width: 16px !important;
	height: 16px !important;
	background-size: cover !important;
}

#options #pause {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1588945916-pin-icon.svg") no-repeat center center;
	background-position: center !important;
}

#pause.paused {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589204097-pin-icon-pause.svg") no-repeat center center !important;
}

#options #settings {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1588949251-settings-icon.svg") no-repeat center center;
	background-position: center !important;
}

#options #logout {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1588945971-logout-icon.svg");
}

.list-closed #options {
	width: 130px;
}

.list-closed #options #pause {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589205041-pin-icon-dark.svg") no-repeat center center;
	background-position: center !important;
}

.list-closed #pause.paused {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589205015-pin-icon-pause-dark.svg") no-repeat center center !important;
}

.list-closed #options #settings {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589205005-settings-icon-dark.svg") no-repeat center center;
	background-position: center !important;
}

.list-closed #options #logout {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589205025-logout-icon-dark.svg");
}

#chat-frame {
	width: 80%;
	background-image: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-bg.jpg");
	background-size: cover;
	margin: 0;
}

.list-closed #chat-frame {
	padding-left: 49px;
}

.user-image {
	margin-right: 0;
	width: 30px;
	height: 30px;
	border: 0;
	box-shadow: none;
	background-color: transparent;
}

.list-closed .user-image {
	width: 30px;
	height: 30px;
}

.user-info-image {
	max-height: 45px;
	max-width: 45px;
	border: 0;
}

.guest-default-image {
	background: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-avatar.svg");
}

.plus-minus .buttons button {
	border: 1px solid #c0d7ff;
}

.plus-minus .buttons button:hover {
	background-color: #c0d7ff;
}

#calling-box-options button, #calling-box-answer-buttons button, button.private-export, #login-rumbletalk, .login-button {
	background-color: #0a3e9a;
}

#calling-box-options button:hover, #calling-box-answer-buttons button:hover, button.private-export:hover, #login-rumbletalk:hover, .login-button:hover {
	background-color: #0a3279;
}

.field, .field:focus {
	border-color: #0a3e9a;
}

#info {
	padding-top: 8px;
}

#info span {
	font-size: 11px;
}

#user-info {
	box-shadow: none;
}

#user-info, .dialog {
	border: 1px solid #ededed;
}

#user-info .private-chat-round-button {
	background: transparent;
	background-size: contain;
}

#user-info .private-chat-answer-audio {
	background-image: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-call.svg") !important;
}

#user-info .private-chat-answer-video {
	background-image: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-video.svg") !important;
}

#user-info .private-chat-settings {
	background-image: url("https://d1pfint8izqszg.cloudfront.net/web7/images/chatroom-01-settings.svg") !important;
}

.main-message-container, .system-message-text {
	margin-bottom: 25px;
}

.message-user-image {
	margin-right: 18px;
	height: 40px;
	width: 40px;
	background-color: transparent;
	border: 0;
}

.message-user-name {
	font-weight: 600;
	color: #0a3e9a !important;
	text-transform: capitalize;
	font-size: 15px;
}

.message-bubble {
	border: 0;
	background-color: #fff !important;
	padding: 20px;
	box-shadow: 0 1px 5px rgba(0, 0, 0, .1);
	border-radius: 5px;
}

.message-text.first{
	line-height: 23px;
	color: #2d2d2d;
	display: block;
    margin-top: 10px;
}

.message-date {
	font-size: 11px;
	position: absolute;
	right: 20px;
	top: 8px;
	color: #b3b2b2;
}

#text-cover {
	background-color: #e4e4ef;
}

#text-input {
	background: #888;
	padding: 10px 15px 0;
}

#text-input[contenteditable="false"] {
	border-bottom: 1px solid #d6d6d6;
}

.list-opened #text-cover::after {
	border: 0;
}

.list-closed .text-placeholder {
	color: #824600;
}

.logged-in .text-placeholder {
	color: #fff;
	top: 10px;
}

#chat-extra > img {
	width: 0;
	height: 0;
	padding: 11px;
	background-repeat: no-repeat;
	background-size: contain;
}

#chat-extra > img#smiley, #user-info .private-chat-smiley {
	background-image: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589206237-smilie.svg");
	background-size: contain;
}

#chat-extra > img#upload, #user-info .private-chat-upload {
	background-image: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589206215-attach.svg");
	background-size: contain;
}

#chat .message-user-image:hover {
	box-shadow: none;
}

.list-closed #chat-extra > img#smiley {
	background-image: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589206411-smilie-white.svg");
}

.list-closed #chat-extra > img#upload {
	background-image: url("https://rumbletalk-images-upload.s3.amazonaws.com/ce97371ee563e4d2078ab5d924788df4/1589206378-attach-white.svg");
}

.dialog {
	box-shadow: 0 0 20px rgba(0, 0, 0, .25);
	border: 0;
}

.upload-dialog-box > button > img {
	background-size: contain !important;
	background-repeat: no-repeat !important;
	padding: 35px;
	margin-bottom: 10px;
	width: 0;
}

.upload-dialog-box > button:nth-child(1) > img {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/67de61a5b9cdf1b0ca5b17b306a3b350/1589900970-upload.svg");
}

.upload-dialog-box > button:nth-child(2) > img {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/67de61a5b9cdf1b0ca5b17b306a3b350/1589900978-take-photo.svg");
}

.upload-dialog-box > button:nth-child(3) > img {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/67de61a5b9cdf1b0ca5b17b306a3b350/1589900987-record-audio.svg");
}

.upload-dialog-box > button:nth-child(4) > img {
	background: url("https://rumbletalk-images-upload.s3.amazonaws.com/67de61a5b9cdf1b0ca5b17b306a3b350/1589900995-record-video.svg");
}

.upload-dialog-box span {
	color: #222;
	font-size: 13px;
}

#info span {
	font-size: 11px;
	text-shadow: none;
}

@media screen and (max-width: 1040px) {
	#invite-button {
		font-size: 12px;
	}
	
	#search-button.invite-enabled {
		position: absolute;
		right: 5px;
		top: 55px;
	}
	
	#list-handle {
		right: 5px;
	}
}

A straightforward method to change your chat design

When you want to change the look and feel of your chat room, you can do so even without the help of a developer. RumbleTalk is a user-friendly platform that you can use to customize your chat room. There are skins and CSS codes that you can utilize from the get-go.

If you want an easily customizable chat platform for your website, then check out RumbleTalk. Contact support@rumbletalk.com to get a free demo.

You can also check out the social media pages to discover more features you might want to use for your website: Facebook, Instagram, Twitter.

Group chat rooms and live chat have long been regarded as excellent channels for providing proactive customer service and user experience. Offering immediate assistance to visitors while they browse your website can mean the difference between customer rapport and loyalty. Because of its time-saving benefits and personalized nature, having a live group chat is an essential component of any brand’s strategy.

Here, we share with you strategies for optimizing a group chat room for the best user experience.

Send invitations right away

Send chat invitations as soon as possible to provide the best possible user experience. After an audience or visitor has been browsing the website for a while, an invite to the chat room should be sent. He won’t waste any time looking for answers himself. Furthermore, if he requires assistance during a virtual event or a purchase, a live chat agent or a chat member can with decision-making. Use analytical tools to identify the most popular pages on your brand’s website that could benefit from live chat.

Moderators should be trained to master the platform

Live chat necessitates a number of specialized skills. Admins in the chat room must maintain a conversational tone while providing only relevant information. As a result, training is essential. Moderators must be able to maintain a friendly tone and handle delicate situations in which the audience may be upset or frustrated.

Furthermore, admins must learn to simplify technical terms so that the audience can easily follow. A feature that moderators can use is the Admin Mode. This lets admins to put out an announcement when the chat is ongoing.

Maintain the discussion’s relevance

Chat conversations should be brief and to the point. The moderator should ask the audience to explain what they want to know after making an introduction. After that, the moderator should then offer solutions that directly address the audience’s issue.

If the chat room is for a live stream and is used for Q&A, the moderator must choose relevant questions for the speaker. While a conversational tone is always helpful in putting the audience at ease, spam and trolls are a waste of time. Moderators should learn how to handle this.

Check out the Moderated Chat and how it can help in this scenario.

When the chat is offline, notify your audience

It is sometimes necessary to place the chat offline. If a chat owner or speaker requires additional assistance or time to be ready, he should let his audience know. A successful chat relies on a natural flow of conversation, so the audience should never be left in the dark about what’s happening in the chat room. Leave an offline message to let your audience know when the chat room will be back.

Give your audience the best user experience

Chat, like messaging, is an excellent channel for delivering rich content to your audience. Moderators, for example, may send links to manuals or brochures when an audience wants to know more about the event. They may also incorporate videos or photos to provide additional information about products and services. Tracking information can also be provided as links. Maps can be included to direct customers to the nearest store if needed.

While the approach makes it easier to engage customers, few channels have the potential to deliver both great service and increased sales like live chat. Live chat is ideal for providing timely and detailed solutions and assisting the audience. Otherwise, they might abandon a boring and lifeless chat.

To deliver the very best in user experience, learn about RumbleTalk and the 6 different chat types you can use in various scenarios. Contact support@rumbletalk.com to get a free demo. You may also visit the Facebook, Twitter, and Instagram pages to learn more about the platform.

What are the benefits of a chat platform for your website? Let’s have a look at them and discuss their many benefits.

Webmasters’ choice of chat software compared to a chat platform

A web hosting firm is an organization in charge of all websites on a single server. Thousands of websites are hosted on this server. As a result, web hosting firms take advantage of this chance to cram as many websites as possible onto a single server.

Chat software consumes more memory and space. This is why they are disliked by web hosting firms. Any chat software uses a lot more RAM than you might think. As a result, there is a need to devote additional resources to a website that uses chat software. This also applies to the resources of a web hosting provider.

Because of all the resources it consumes, it has the potential to slow down the entire server. Thousands of sites will be impacted, and some may go down as a result of a single site with installed chat software.

You can prevent this from happening if you use a chat platform like a chat plugin. Because a chat platform is managed by a different server, it does not run on your site. If a problem arises, it will have no direct impact on your website.

However, if this occurs on chat software, it can cause an array of issues, including damage to your site, your overall business and reputation, and your web hosting company.

Models of pricing comparison

Here are some considerations to make before deciding on chat software.

• Downloading of the entire package,
• The number of servers is determined by the number of chat rooms,
• Developer fees for installation and upkeep, as well as
• A new server configuration and migration of current software will be implemented to accommodate all users.

When compared to a chat platform, it is simpler and less expensive because you only need to install it on your site.

What do you require? Only a few lines of HTML code are required. If you decide you don’t want it on your site anymore, simply remove it from the HTML code. It’s very simple and suitable for beginners.

If you decide to upgrade your chat, you can do so at any time. You do not need to hire someone to assist you with the upgrade.

You can also choose what you want to upgrade, such as rooms, keywords, and so on. In contrast to chat software, you will have to upgrade everything.

Get a chat platform

Regardless of whether it is a separate entity from your site, a chat platform integrates seamlessly with it. It has a plethora of features such as chat customization, intext keywords, various chat types, and much more.

Here are some you can enjoy when you create a free account:

• You can use any of the six chat types whenever you want.
• Host exclusive private chats or public social chats.
• Accept or reject a message in the Moderated Chat before it goes live.
• Using the in-chat payment feature, you can collect payments and tips.
• Make polls or hold Q&A sessions.
• Make private video and audio calls.
• The Slow-Down Chat feature allows you to manage chat traffic.
• Take advantage of the outstanding support available to help you along the way.
• Integrate one or more chat rooms into any platform with ease.

It is clear from reading this article which of the two you should select.

Now is the time to get a hosted group chat! Contact us for a demo at support@rumbletalk.com. You may also sneak a peek of the RumbleTalk features on our Facebook, Twitter, and Instagram pages.