Interaction and engagement are critical components of your live events. As a result, you must engage your audience in the discussions and topics for which they came to the chat room. A website contains numerous elements. These elements, however, are ineffective if your audience wishes to learn more about the product, company, individual, or any other topic. This is the reason why you need an event-centric chat room such as RumbleTalk chat. They can use the chat rooms to connect with other members and discuss topics that are important to them.

Audiences thrive on participation

Interacting with people who share your interests can be enjoyable. As a result, if there is no one to talk to, the audience does not participate as much.

In most live events, admins are appointed to oversee the chat. These administrators will be in charge of community events and other activities. When there are no admins, audience participation will stagnate and eventually disintegrate.

As a result, here are tips on how to handle live events with RumbleTalk chat.

Q&A sessions via RumbleTalk chat rooms are an excellent way to engage your audience

When engaging with an audience, questions will always arise. Why not switch to a Moderated Chat instead of using the group chat as a Q&A platform?

Because there are already admins in the chat room, they can act as moderators. They’ll scan the chat room and ask questions. Then, members will respond to the questions so that the administrators can get their feedback on a specific topic/discussion.

Follow these simple steps to set up a Moderated Chat.

1. Click Settings > General & Logins in your admin panel.
2. Select Moderated Chat from the Chat Type drop-down menu.
3. When you login as an admin in the chat room after selecting your chat type, you will notice that messages have check and cross boxes.

Admins can begin sending questions after the Moderated Chat has been set up. Members of the community will submit their responses, and administrators will review them without revealing their identities (unless the admins approve them). This allows members to remain anonymous if they do not want others to see their answers, which could cause a rift if there are different answers.

Allow the audience to vote anonymously

To maintain anonymity, admins can create polls in the chat room. When a member of the audience votes, other members and admins have no way of knowing who voted for that answer. As a result, all responses will be completely anonymous.

Polls are visible in the chat settings. To make one, select Create new poll. Fill in the blanks with a question and four answers. Click Send if you want to send it to the chat room. After everyone has cast their votes, click Publish so that everyone can see the results.

Solicit feedback and suggestions

Sometimes, the audience wants to share their thoughts. As an admin, you can host a session in which the audience can share their thoughts and ideas.

You can use the group chat to inform your audience that you will be hosting an open mic type of event. There are no restrictions on who can send messages.

As the head of the chat, you can use this information to plan future live events.

Keeping live events engaging with the help of RumbleTalk chat

Because live event audiences only exist in the virtual space, you must exert more effort to connect with them. It may be difficult at first, but once you’ve mastered it, engaging your audience will be a piece of cake.

When you use RumbleTalk chat on your website, you can create a memorable chatting experience for your community.

Contact us through support@rumbletalk.com and get a free demo.

As a company, one of the most important aspects of success is to make a customer happy. Every company wants to be at the top and have their product be the best, as well as meet their customers’ needs. However, to do so, a company must first understand its customers’ expectations. This is where feedback comes in.

What is the significance of customer feedback?

Customer feedback allows you to better understand your customers’ expectations, such as whether they are satisfied with the product and service, what they would like to see improved, and so on. Changes in product development are easier to target as a result of this.

So, how do you ask for customer feedback? How do you know if you’re on the right track? There are numerous methods for gathering feedback. In this article, we will discuss effective strategies for gathering feedback.

Making quick polls

Surveys and polls are two commonly used feedback methods. To get feedback from logged-in customers, a company can post polls in the group chat.

Polls are typically brief and save time. Customers will only choose from the options because there are already answers they can choose from.

The RumbleTalk group chat platform makes it simple to create a poll. Here are the steps you must take to create one.

1. Log-in to your RumbleTalk account or sign up for a free chat.
2. Click Settings > Polls in your admin panel.
3. Choose Create new poll.
4. Type in a question and four pre-made answers, which your customers can choose from.

It’s really that simple! You can also start a poll right in the group chat. Simply click the gear icon (chat settings) below the user’s list and then select Polls. Then, repeat the preceding steps.

Read the following article to know more about the Polls feature and its uses: Where You Can Use Chat Polls

Request feedback from your customers

Because you used Polls, you can ask your customers why they chose the answers they did. Anyone can send a message in the group chat. To do this, activate Admin mode as an administrator. In the meantime, use this to notify everyone in the chat that it will be used for polls and feedback.

Admin mode allows you to prevent chatters from sending messages. Only administrators are permitted to speak. The admin mode can be enabled directly in the chat settings.

After sending the notification, turn off Admin mode and allow customers to leave comments or suggestions. This allows you to learn more about their responses and what they would like to see improved about the product.

This is another way to collect feedback from your customers. Even if you don’t send out polls, you can ask as an admin what they like about your product. Then, after disabling the Admin mode feature, customers can freely say what they like in the chat room.

After, you can export the chat transcript and keep a copy of their answers. This serves as feedback for your product.

Pay attention to what your customers have to say

Whatever your customer says in the chat and whatever their experience is with your product, it is your responsibility to take it seriously. Any form of feedback is a learning experience. It’s a good way to improve overall company status and branding while also providing a better customer experience. If you listen to your customers, you will be able to deliver results and satisfy them.

For more information on customer feedback and collection, check out the related articles:

• Capture audience feedback with an online chat platform
• Audience Engagement Strategies
• Increase Audience Interaction Through A Chat Poll

Get in touch with us through our social media channels. If you want to get a free demo and learn more about our platform, then send us a message at support@rumbletalk.com.

Are you looking for a more efficient way to redirect your group chat audience into a specific webpage or file? Try RumbleTalk’s InText Keywords. This system only takes minutes to set up and doesn’t require any type of special coding knowledge or website design skills.

Get started today with everything you need to know about this feature.

What is RumbleTalk InText Keywords?

The InText Keyword feature is an exciting tool available on your RumbleTalk Chat. This turns single words or phrases into dynamic hyperlinks. Therefore, allowing you to associate any word with any webpage, download file, online document, PowerPoint presentation, Excel spreadsheet, PDF, video, or affiliate link of your choice.

With RumbleTalk InText Keywords, you have complete control over your links – if you want the link to go to one place or another and what happens when it’s clicked on. Not only that, but your links will be permanently associated with your targeted keyword phrase – even if the page address changes or the page moves around on the site or changes names altogether!

Where can I use InText Keywords?

InText Keywords can be used for anything. For example, live events, website communities, education, trade shows, conferences, and one-on-one consultations.

The idea is to never send the link over and over again. So just type in your keyword and it will automatically be clickable – redirecting your audience to the file, webpage, or form you want them to see. Here are some of the ways you can use an InText Keyword.

For online job fairs, use it to send people directly to a website where they can see the job listings. How about an online application form? Sure!

For conferences, use it so your audience can fill out a survey form. This way, you can easily get their feedback without sending the links again and again.

For education, use an InText Keyword so that your students will have easy access to key documents and presentations.

For e-commerce website chats, use your keywords so that your community can download the menu easily. Moreover, you can also send them to your order form.

For online consultations and medical advice, typing in the key term will generate links directing your patients directly towards web pages where they need to fill out the registration form. You can also redirect them to instructional videos on Youtube without copy-pasting the Youtube link.

How do I create an InText Keyword?

Creating your keywords is simple, you can set it up in no time. Just follow the steps below:

1. Go to your admin panel.
2. Go to Settings and select Keywords from the drop-down menu.
3. Enter the keyword(s) and URL that you want to associate it with.
4. Click Save.

That’s it! Your keywords are now active.

Don’t be limited to just a single word. InText Keywords work for phrases as well.

The number of keywords you can add to a group chat depends on your current plan. Don’t worry though, you can upgrade your plan and add keywords at any time!

A simple solution to make your conversations more efficient

RumbleTalk’s InText Keywords is a great tool that lets you create keywords and easily turn them into dynamic links that redirect to anything! Finally, this feature optimizes your chat to make your conversations more efficient and interactive.

Create your free account now. You can also send us a message at support@rumbletalk.com and we’d be glad to assist you with a free demo.

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