How to upgrade your existing plan with more seats, admins, rooms, and keywords?
If you upgraded already your account and you want to upgrade or downgrade your plan (add/reduct the number of seats, admins, rooms or keywords) you should.
- Choose the plan you need and upgrade it with the full number of seats, admins, rooms, and keywords (do not update the delta only).
- If you upgrade your plan during the month, we will refund your old plan pro-rate within 5 working days. This is the case for monthly plans; for yearly plans, the pro-rate refund is not automatic. You will need to contact us for that.
Example of an upgrade:
Let’s assume you have a plan with
200 seats, and 2 rooms – purchased on the 1st of the month
Now you want to add 1 more room (e.g., 3 rooms)
200 seats, and 3 rooms – upgraded on the 15th of the month
You will need to buy the full plan (200 seats and 3 rooms).
Since the old plan was used for 15 days, we will refund half of the older payment after an upgrade was done.
Downgrading a plan during the month is not entitled to a refund.
NOTE: This is not a legal document, please refer to our T&C for more information.
Here’s a short video you can use as a guide.