If you have ever bought anything online, you know that your buying experience can vary greatly depending on the marketplace website you are shopping on. When it comes to selling products online, chat integrations can be such a huge differentiator.

In this article, we’ll cover how RumbleTalk works on your website. How real-time communication between buyers and co-buyers drives results.

Moreover, we’ll talk about things you can do to help you not only bring in sales, but also increase customer engagement. As a result, customers will be coming back again and again – whether or not they have an immediate purchase in mind.

How to use a chat for your marketplace website

As a community chat for your marketplace website visitors

According to Trust Pilot, 9 out of 10 consumers read reviews before buying a product or service. With RumbleTalk, your potential clients won’t just be able to get reviews, but actually talk to fellow consumers right on your website. What a way to get personal recommendations from fans of your brand!

As a live agent for real-time inquiries

According to ShareDesk’s Seller Survey, 60% of online sellers add live help as a way to increase sales. The survey also revealed that 76% of online buyers say they look for a live agent when looking for answers about products or services.

RumbleTalk makes it easy for you to guide your users through their shopping experience. Do this by making it convenient for them to contact your support team. This alone can drastically improve customer satisfaction and create more loyal customers.

As an event chat room

Streaming your event online? Embed RumbleTalk alongside your event to give your audience a space to discuss and have fun with you! You can send out polls, host a Q&A session with your speakers, or even a live selling to drive more sales.

Chat features to level up your customer’s shopping experience on your marketplace website

One-on-one Chat

Need to give a specific customer a more personalized service? Go ahead and chat with him or her in a one-on-one private chat, within your website. You can also make audio and video calls for free!

Multimedia File Sharing

Send brochures, rate sheets, registration forms, and more within the chat. Your audience can also download them. This saves time for the both of you, instead of sending them emails just to close a sale. Now, you can do everything within your chat!

Youtube Playback

Play tutorial videos, product reviews, and influencer vlogs within your chat for everyone to see! Just copy the video link and paste it into the chat. As easy as that!

Admin Moderation

As the website owner, you can enable admin mode. With this, you can mute everyone, ban problematic users, ban profanity, and export the chat transcript. You can also enable the Slow Down mode, which will limit the number of messages a user can send at a time.

Moderated Q&A Sessions

If you want to stream your event on your website, it’s best to use the Moderated Chat. It’s a regular group chat, but with a moderator. He or she can approve or reject the messages before it goes live in the chat. Perfect for hosting Q&A sessions with your event speakers.

Polls

Make your conversations more engaging by sending out polls to your audience. Ask them what product they are looking for, what price range they are comfortable with, or what your product can improve on.

Share your availability status

If you are using your website chat as a live agent, it’s good to let your audience know if you are Available, Busy, or Away. However, if your agents are offline, that’s okay, your audience can still access the chat and talk to other visitors there.

Drive sales and transform a prospect into a customer with a marketplace website chat

A marketplace website chat is a powerful tool that allows you to close sales and engage with site visitors on a whole new level. With innovative tools like RumbleTalk, it’s now easier than ever for online sellers and customers to connect in real-time.

If you wish to start this journey, we offer a free forever plan which you can get here. For a customized plan, or assistance in integration, email us at support@rumbletalk.com and we’d be glad to help!

Hosting live events on modern platforms has become commonplace since the internet’s inception. And, a Moderated Chat has a wide range of applications. Some people use it on social media sites like Twitter and Facebook. Some people use it for live events on their websites.

This article will discuss how to use a Moderated Q&A Chat on your website. We’ll show you how to host a live event with a Q&A chat, from creating your own chat to moderating the discussion.

For inclusive, two-way communication, use the Moderated Chat for Q&As

Create an open environment in which everyone in the chat room has a chance to be heard. This can be accomplished by enabling the Moderated Chat, which will undoubtedly make your presentations more engaging and inclusive.

This function may be especially useful in a virtual business conference, workshops, trade shows, classes, podcasts, or any other type of event where the organizer and participants have two-way communication.

Create your Moderated Chat

1. Sign up to RumbleTalk.
2. Navigate to the Admin Panel and select Moderated Chat as your chat type.
3. Appoint an administrator to serve as the chat room’s moderator. He or she will have complete control over the Moderated Chat’s functions, including the ability to approve or reject messages before they go live. Go to your Admin Panel. Click Users, and then add a new user.
4. Select admin for rooms if you only want your moderator to have access to one chat room. Alternatively, select an admin with global access to authorize them to act as a moderator in all chat rooms.
5. You can now pose your questions to your audience after appointing your administrators. Your moderators can sort through the questions and decide which ones to approve before they go live. Your audience will only see questions that have been approved.

What instances can you use the Moderated Chat for?

Even if you’re an industry veteran, you may be unfamiliar with moderated chats. So, here are some examples.

Presentations. Client meetings and professional meetings are examples of these. If you have a smaller team, you can hold company-wide presentations and allow participants to join the chat. They can then send in their input. These types of meetings are increasingly important, especially in the age of remote work and freelancing.

Webinars and webcasts. These are events that take place primarily in a virtual space, as the word “web” implies. A webinar is a live event, whereas a webcast is a previously recorded event. They both use web chats for communication. The Moderated Chat will be handy since everyone will be sending messages at the same time. Admins can then moderate the discussion by approving or rejecting the messages before it goes live.

Online classes. Online classes have been a part of the new norm since its inception. This can be a combination of online courses and participation in class activities via the chat room.

Conferences. Speakers can share their knowledge about a specific topic by attending your event. Admins will be the moderators. They will screen questions before they go live in your online conference.

All of these events require audience participation, moderation, and interaction. And, the Moderated Chat can be used to accomplish this.

Live chat is a must-have tool

A live chat is an essential tool for making virtual events more engaging. Instead of just having great speakers, engaging with your audience creates an entirely new user experience.

Some of these features may be available to you depending on the chat platform you choose. However, if the one you’re currently using is lacking, we recommend using RumbleTalk as your live chat platform alongside your live streaming platform for better audience engagement. Contact us via support@rumbletalk.com to learn more and get a free demo.

Bringing together groups of people is both powerful and challenging. It is your responsibility as a chat owner and moderator to understand the fundamentals of safe chatting. You are in control for providing a secure virtual environment for your users. It can be difficult to manage a chat room with multiple chatters, so here’s a chat type that can keep online conversations secure.

A Private Chat allows your members to converse with other members one-on-one. This means that regardless of who is online or not, members and administrators can only communicate in private conversations.

Let’s go over it further.

What are your options in a Private Chat?

Private Chat is one of the chat types in which users can only communicate with other users one-on-one.

What does this mean for administrators and non-administrators? The Private Chat option is only available for one-on-one conversations. There is no group chat. Everyone in the chat can talk to everyone else, but only in private. You can still use it for socializing and mingling. 

Group Chat versus Private Chat

If you only need to contact one person from a Group Chat, you can quickly find his name by using the user search feature. Instead of clogging up the group chat, you can send him a private message right away.

Instead of using the Group Chat, you can socialize with others in the Private Chat.

It’s similar to the Expert’s Chat in design. However, in a Private Chat, you have the ability to start a conversation with anyone.

Follow these simple steps to enable it.

1. Navigate to Settings > General and Logins.
2. Select Chat type.
3. Choose Private Chat.

Anyone can start private online conversations as long as they are logged in.

Making use of it as a social chat

Do you intend to use the Private Chat as a social chat? Then, all you have to do is make your chat available to everyone and enable all log-in options.

When someone visits your website for the first time and sees the chat, they may scroll through it. If they like the vibe of your chat, they can join at any time. They can log in using the log-in options you set up for your chat.

So, how do you go about doing that? Here’s what you should do.

1. Navigate to Settings > General & Logins.
2. Choose Login Options.
3. Mark all of the boxes next to Social Login Options and Members Login Options.

When you enable these options, anyone can join your chat room.

Everyone should speak privately to keep online conversations secure

With this, you have the most secure and adaptable way to connect with your site and chat visitors.

If you’re looking for a chat like this in the market, this is the one. It can be used not only for socializing, but also for private meetings, discussions, and anything else that requires security.

It is not only about protecting your users’ privacy, but also about protecting your own. Because you are the chat’s owner, you must avoid leaking sensitive information. Why? It’s because you need to keep the chat’s integrity. If you do not have control over what goes in and out of the chat room, your website and brand will suffer.

Advanced security features in platforms like RumbleTalk can help enforce chat rules while also keeping users safe. So, make the most of it and teach your users about safe chatting.

To use the Private Chat, you must first sign up on the RumbleTalk website. You can also send a message to support@rumbletalk.com if you want a free demo and see all the available features when you create a RumbleTalk account. We’re looking forward to your message!