Case Study: What Customers Are Saying About The Moderated Chat

We’re well aware that our most popular chat type is the Moderated Chat. Last month, we had the opportunity to get what our clients are saying about it. We’ve gathered what our customers are saying about the chat type and what they want to see in the future. Here are some of their inputs.

Problem # 1: Queueing messages

“It’s a simple feature to use in live events. I had no problem moderating the live chat since I can choose what messages to accept and delete. I wasn’t overwhelmed by answering my community’s questions and had time to gather my thoughts.”

One of our clients has a small community. This client often hosts small live streams for his community. Therefore, he uses the Moderated Chat specifically for that.

Even with a small community, there are still numerous questions waiting to be answered. So, he inquired about the Moderated Chat. We presented it in a demo and he liked the feature.

A few weeks later, he shared with us the testimonial above. They loved how the Moderated Chat allows chat administrators to queue messages. This feature helped in organizing the chat, therefore being able to control the influx and quality of messages sent.

Problem # 2: Hosting question and answer sessions

In any chat room, questions are unavoidable. Our clients frequently use the Moderated Chat for Q&A sessions. Here’s what one of the speakers said:

“I was a speaker for this one event. They introduced me to the RumbleTalk chat room at that time. I saw how the moderators were using the chat room for Q&A sessions and how it helped me navigate the questions.”

Now, this person has also become one of our customers. She was intrigued by the chat type and is now her frequently used chat type today. This customer holds live streams with a Q&A chat.

The Moderated Chat introduced a solution to one of her problems, which was being overwhelmed by a barrage of questions. She also appointed a moderator to help her approve appropriate questions for her event topic. Now, any event of hers goes smoothly.

Problem # 3: Getting in-depth and relevant feedback from customers

Companies and businesses need feedback to improve their products and services. However, it’s a tough job to filter the relevant reviews especially if you have hundreds coming in at the same time. Some customers just rant about the products/services and don’t give actual constructive criticism and suggestions. To solve this, our clients use the Moderated Chat, keeping only the relevant feedback by approving them in the chat room. Here’s another testimonial from one of our loyal customers:

“I’ve gotten a lot of spam from my chat room. So, when I want to collect feedback for my service, I enable the Moderated Chat. It helps to approve relevant feedback so that the customers can discuss if this is also what they want to see in future developments.”

Moderated Chat: A simple solution that goes a long way

Through our clients’ testimonials and problems, we’ve seen how powerful the Moderated Chat is in helping chat build connections. From chat owner, speaker, and audience, it’s a no-brainer that the Moderated Chat has assisted in developing trust and rapport.

Using the RumbleTalk Moderated Chat for events is an ideal choice. It simplified organized interaction with the audience and allowed companies to get relevant feedback and comments from their customers in real-time.

If you’re planning to create a live stream or a virtual event with RumbleTalk live chat, send us a message at support@rumbletalk.com for a quick demo. You can also create an account on the website.

With a powerful tool such as RumbleTalk, there’s no better way to connect with people during live events, conferences, and job fairs. The RumbleTalk chat platform helps create meaningful connections while simplifying the communication process.

Posted on May 5, 2022January 18, 2023 by Mary Alice

Creating interaction within a community: do’s and don’ts

Online community communication in a large group can be a roller coaster of emotions. It can be both intimidating and empowering, as well as frightening and exciting. Establishing group rules is one helpful way to navigate large group online community interaction.

Rules differ from one community to the next, but there are a few universal ones that can be applied to communities in all industries. Here are the do’s and don’ts when communicating with a community.

DO accept new members.

As with all successful communities, accepting new members is a must. However, make sure that you screen each member to avoid spam or trolls. It’s also important to not expose your community to harmful individuals.

For this, you can enable the Guest login or let them register in the group chat.

DO NOT ask them to introduce themselves if they are uncomfortable.

When you welcome a new member, don’t go overboard. Once a new member enters the chat, there can be a welcome message. This welcome message can include how they can introduce themselves or have fun in the chat room.

DO make ‘house rules’ for communication.

In the welcome message stated above, this can include house rules or chat rules. Let the community know what’s good or bad. Talk about this or that. Admins, or moderators, will be eyeing the chat from time to time. Therefore, they can make sure that the chat rules are implemented and followed.

DON’T say “anything goes,” because you’ll be sorry later.

As an admin, you are tasked to watch over the community chat. Interactions in the community can be a lot. So, there may be times that admins will allow everything to happen in the chat room. This leads to an array of problems.

To avoid this, stand firm on the chat rules. Community interaction is good, but only if it helps the community.

DON’T let your community devolve into a spam forum.

Since you’ve opened your community to the public, there’s a higher chance that spammers or trolls may enter the chat room. Even if you have the right intentions and chat rules, there are still people that will disregard them. As a countermeasure, disconnect or ban persistent users that go against the chat rules.

As an admin, you can easily kick them out of the chat room temporarily or permanently, depending on their attitude. For non-admin users, they can ignore messages by clicking on a spammer’s or troll’s username. By doing this, you will also keep your community safe.

Community interaction is hard but worth it

There is no single code to crack when it comes to community engagement and interaction. Every audience is unique, and companies and individuals must learn what works best through trial and error. The process can be difficult, but it can also be a lot of fun. It forces you to be creative all the time. It’s not one size fits all. Sometimes, one strategy will work, but the next time, it won’t. That’s the process of community interaction. As a result, you must constantly try new things and be willing to fail.

The do’s and don’ts shown here are just tip of the iceberg. Once you create a community or join one, you’ll be discovering more. Therefore, when that time comes, you must be prepared with the tools and features that you can use.

If you need to create a community, then contact us for a free demo. You may send an email to support@rumbletalk.com and we’ll cater your request. For simple ideas and tips about creating a community platform, then you can visit the blog and read some articles.

Posted on April 26, 2022May 5, 2022 by Mary Alice

5 Ways to Approach your Clients in a Private Chat

Private chats are one of the most popular types of chatrooms in almost any industry. Whether you’re a budding entrepreneur with big plans and big dreams, or you’ve been in business for a while, a private chat is a convenient way for you and your business partner or client to close deals on your own virtual space. In addition, they are completely secure and can only be accessed by those you’ve chosen to give access to.

Find out how RumbleTalk’s Private Chat keeps up with the latest trends on how to connect and socialize.

What exactly is a private chat?

The Private Chat enables you to have your own one-on-one conversation with other people who are interested in the same niche or topic as you. Instead of discussing it in a general group chatroom with all the distractions and noise, you can use private chatrooms. Furthermore, RumbleTalk allows you to have as many one-on-one private conversations as you need at the same time. Anyone can initiate a private chat with anyone on the list of online users (as long as it’s enabled).

5 Private Chat functions that can help you connect with your client

Here’s what Private Chat can do for you. It’s designed specifically for networking and private conversations.

Make video and audio calls to close a deal

Make each conversation more personal by using this feature, which is free and requires no installation.

In a Private Chat, anyone can initiate a call. Be it an audio or video call, as long as it’s in the Private Chat, it will go through.

Companies can use this to close a deal with clients when they’re already finalizing all the details of the contract.

Customize the chat room design for your branding

For companies, it’s important to keep up with the trends. Therefore, it’s good to change the appearance of your chat room to match your company, any event, brand, or holidays.

RumbleTalk has an array of skins for simple customization. There are also advanced design options for companies that have developers and can do CSS.

Present your product or service with the help of PDFs, PPTs, and Docs

In connecting with clients, presentations are usually done to market the product/service. Simply click on the paperclip icon at the bottom of your chat box to share photos, videos, documents, PDF files, PowerPoint presentations, links, and more.

Utilize YouTube videos to market your product

Maybe your company has a YouTube channel and you want to share it with a client. That’s no problem with RumbleTalk Private Chat.

When you link a YouTube video, the chat room embeds it. There’s no need to go to another tab or open a new window.

Talk in various languages and connect with global clients

If you have an international company, then it’s no suprise that you’ll be talking in multiple languages. RumbleTalk supports 36 languages, which you can use and switch between in real-time. This means that the characters for supported languages will appear correctly in the chat room.

Configure your RumbleTalk Private Chat

To get started, sign up for a free account, select Private Chat, and then click on the user you want to talk to. If you need a step-by-step guide to creating your free account, click here.

Go to the settings and copy the provided one line of code if you want to integrate the Private Chat into your own website. Finally, copy and paste it into the back end of your website.

RumbleTalk offers a free plan. However, if you require more seats, administrators, or keywords, we would be happy to tailor a plan just for you! If you need assistance with a personalized plan or would like to begin with a demo from our support team, please contact us at support@rumbletalk.com.

Posted on April 26, 2022October 1, 2024 by Mary Alice