Good planning is the key to transitioning from offline communities to online. Whatever your situation is, it’s your responsibility to ensure that your team and participants are all safe in your digital space.

Transitioning offline communities to online

If you are organizing an online community event, we advise you to start developing your offline-to-online strategy from the beginning of your journey. This transition plan is just as important as creating your challenge or recruiting your team.

A community can begin with two people who have a clear intention to build a tribe. Other times, a community can emerge organically without a specific goal in mind.

Step 1: Prepare the technical side

To start an online community, you only need three tools. These are: the RumbleTalk chat platform, your website, and an optional live stream platform like Dacast. If you follow these instructions, you should have already set up your RumbleTalk account. You simply need to configure your live streaming tool. In our knowledge base, you can see a visual representation of our partners, as well as instructions on how to use them.

Do a test run before using your chat room and familiarize yourself with the software’s basic functions. Done? You are now software-ready to face any situation. Let’s get to your team.

Step 2: Prepare the team

The ability of your team to follow and adapt to the transition is critical to the success of your transition plan. You can make the process go more smoothly by clearly defining who will do what before, during, and after the event. By informing your team in advance of what they must do in the event of a transition, they will know what to do.

A moderator or a facilitator

This role was critical in an offline setting. It’s still critical in an online one. Your moderator will be the face and voice of your event, which will greatly influence participant engagement.

The main distinction between an offline and an online event is the isolation of online participants, which may have an impact on their commitment. Closing a browser window and leaving a virtual event is much easier than closing an actual door and leaving the room. The moderator establishes a physical connection between the participants and the event.

Speakers

The good news for speakers during the transition is that their roles will be much more flexible. Speakers must be physically present at the venue during an offline community event, which may result in some idle time. It’s a different game online. You can allocate and plan availability time slots for speakers from anywhere in the world to participate in your event.

Speakers lead the event wherein they can ask questions to the community. With a live stream, speakers can answer the questions from the participants. Moderators are working closely with speakers to man the chat room.

Volunteers/Agents

Volunteers are still the event’s community service agents, but it does change in form. Volunteers in an online event will be in close contact with participants via all media channels. They’ll be answering questions, resolving issues, and dealing with anything that might interfere with the event’s flow. All of this happens in real-time.

This means that for an online event, your volunteers must have a slightly different set of skills than for an offline event. So, they must be familiar with the chat platform, as well as the online visual meeting tool you’re using, in addition to the specific knowledge associated with your event.

We recommend that you train and empower your volunteers to use the tools as soon as possible when preparing/planning your offline event. This will ensure a smooth transition from offline communities to online. The sooner your volunteer begins using your chat platform, the sooner they will be operational.

Moving forward: creating scalable offline communities

A strong community can accomplish great things. People are more interested in your company when they believe you care about them.

To succeed, any community must be able to scale. After you’ve worked hard to build strong relationships offline, you must turn those people into brand advocates. To get your name out there, you must empower them to spread the word.

This creates an emotional bond that lasts both online and offline.

The foundation of healthy offline communities is connecting like-minded people with groups like these. RumbleTalk facilitates this in an online setting. Send us an email at support@rumbletalk.com and we’ll set up a free demo.

Your customers are the lifeblood of your company, which is why it’s critical to monitor how they interact with your brand. Don’t just contact them when you want their business; find ways to show them you care regularly. This is how you increase customer interaction.

Here are effective ways to connect with your customers and establish long-term relationships that will keep them loyal to your brand.

Don’t use a one-size-fits-all strategy.

Don’t just make yourself available when your company is doing well or your customers are happy. If you want customers to trust and respect you, you must first demonstrate your commitment to making them happy.

Don’t just make yourself available when your company is doing well or your customers are happy. If you want customers to trust and respect you, you must first demonstrate your commitment to making them happy.

Following up.

Following up is a simple way to earn the appreciation of your customers. Nobody wants to file a complaint or ask a question only to be met with silence. Respond to customers throughout their purchasing journey so they can form a bond with you. This is also an excellent way to keep your company at the forefront of your customers’ minds.

Follow up with an existing customer who purchases a new or unique product to ensure they enjoyed it. Customers should be thanked for doing business with you. Everyone enjoys being acknowledged. Follow-up is also an excellent way to identify dissatisfied customers before they leave a negative review online.

Customers should be polled.

Sending out polls is an excellent way to stay informed about your customers’ wants and needs. For example, your company can send out periodic customer polls to gather feedback on which products customers prefer, what changes should be made to existing products, and what products should be added to your line. When your customers feel like they have a say in what you offer, it can help to build loyalty.

Furthermore, polling your customers can help you improve your overall product or service offering and cater to what your customers want. This can lead to increased sales.

How to create a live chat room dedicated to customer interaction

1. Login or sign up to RumbleTalk and access your admin panel.
2. Select Embed.
3. Adjust your desired settings for your chat room.
4. Copy and paste the generated code into your website.

After completing the steps above, you will now see your live chat room on your website. You can use it next to a live stream, for conferences, job fairs, small discussions, community chats, and more. With a chat room, connecting with customers has never been easier.

For instance, customers can talk to an agent if he/she needs help navigating the website or completing a sale. Scenarios like these assist companies in building their customer service. In turn, it also builds up their rapport.

The significance of customer interaction to your business’ growth

Customer interaction provides businesses with the information they need to improve customer satisfaction.

Without examining customer interaction data, a company may be losing customers without knowing why. Examining that data can reveal communication gaps, common occurrences that drive customers away, and other poor practices.

By reviewing the average customer interaction, your company can improve its customer experience strategy and provide a more useful, pleasant chatting experience. And the more enjoyable the interactions become, the more likely it is that customers will become loyal to your company.

Get a chat platform that can do this for you. We are offering free demos if you want to know more about RumbleTalk and how we can help you achieve this. So, send us a message at support@rumbletalk.com and we’d love to have a chat!

When it comes to connecting with your members, nothing beats having an exclusive virtual space that isn’t publicly accessible, such as the Members Chat. In fact, it’s one of the many features that makes RumbleTalk unique.

Members Chat, one of the RumbleTalk chat types, is a community-only chat feature. It enables your members to easily communicate with one another in a private group chat. You can even use this platform to draw attention to new services or product releases by directly informing your members about them. It’s easy, quick, and the most effective way to keep your community happy!

How does the Members Chat aid in creating an exclusive virtual space?

Members Chat is a private group chat available only to your members. It’s a virtual space/hangout where users can share and learn from one another. It’s an excellent way to instill a sense of belongingness and trust in your members. As a result, it functions as a real-life community group. It’s a secure environment where you can ask questions, make small talk, and connect with others all in one place. It’s ideal for small group discussions and community-exclusive events.

Chat features you can enjoy when you have an exclusive virtual space

Automatic log in via Login SDK

If you have your own user base and want to connect it to your RumbleTalk chat, follow these API instructions. Your users will be automatically logged into your chat with RumbleTalk’s Login SDK. If more advanced integration is required, the RumbleTalk RESTful API, in conjunction with the Login SDK, can be used. Learn more about it here.

Add a welcome message

A welcome message on your chat lets members know what to do when they enter the chat room. Your message can include brief details about the topic of your group chat, chat rules, or an introduction to what your community is all about. Create your welcome message in a few simple steps.

Moderate the chat as a chat admin

Assign your virtual space to an admin. He or she has the authority to delete all messages at once as acting moderator. Additionally, the admin can mute everyone in the chat, which is useful when you need everyone to focus on a presentation or announcement. Other admin features include the ability to collect feedback via polls, export chat transcript/user list, and disconnect or ban troublesome users.

Use InText Keywords to turn any word into a link to a website, file, or form

Use keywords to send registration forms, member announcement posters, video files, and other items. This improves the efficiency of every conversation.

Share files, images, and YouTube videos

Bring life to any topic by adding a file, image, video, or link to the group chat. Users can use RumbleTalk’s multimedia sharing tool by clicking the paperclip icon at the bottom of the chat window and selecting the file they want to share.

Make video or audio calls

In addition to text messages, your members can use the private chat to make video and audio calls at any time. Click a username and start a private conversation. You can then hold one-on-one calls.

Set up your Members Chat by following the instructions specific to your chosen platform.

• Set a Members Only Chat with WordPress RumbleTalk plugin
• How to make a “members only” chat in a Moodle page?

Inclusivity in exclusive communities

Making people feel like they’re a part of something special is the first step in creating a community. Members Chat is a chat type that is only available to your members. As a result, we’ve made it simple for you to incorporate this chat room into your website, community, or forum. Moreover, RumbleTalk has provided a robust set of features that enable your members to connect and engage with one another, taking it to another level.

If you require any assistance with integration or other information, please contact us at support@rumbletalk.com, and we will gladly provide you with a free demo.