Small- and medium-sized businesses who choose not to invest in a whole team for support try to manage what they can in answering their customers’ questions by using tools like a live group chat.

Not only that, but when you have a live group chat, it can increase traffic by letting customers talk about the product or a virtual event related to your business.

Here’s how a live group chat can help increase website traffic and more.

No need to wait for the support team to email

Since email is still the preferred form of communication for support, why not use live chat for it? For example, a customer wants to reset his password. This is easily answerable in the chat.

With a live group chat, everything is faster. From checkout to answering product-related questions, your team or even other customers can help.

If you’re hosting an event on a site, then getting back by email is not the best option. When you have a live group chat, you can instantly reply and even give discounts on the spot. Similarly, if you have an e-commerce store, a live chat can help you convert customers quickly and easily.

Accessible from any part of the world

Is your website or store catering internationally? If you have a live chat, then businesses like you can interact with your customers from anywhere in the world at no additional cost.

Instead of setting up a physical office in a country, you can talk to your customers in the chat. All your customer needs is an internet connection and a device to access the website. Then, they can talk to you and other customers about the product, making a purchase, etc.

Convert visitors to customers with a live group chat

Although marketing campaigns and sales strategies can increase visitors, you still lose money when visitors don’t make a purchase.

A live group chat does not only help increase traffic, but it also helps you make a sale when you chat up your visitors.

Studies show that more than 30% of visitors purchase a product when they talk to a support agent or someone who has a good experience with the product. Therefore, if you leave the live group chat open to anyone, then you can give your customers both. 

You can also customize the message when a customer comes into the chat. This is called a welcome message and customers will see it once they enter the chat. After that, they can either close it or leave it as is.

To add a welcome message, follow these steps.

• First, go to Chat Operations.
• Then, type in your welcome message in the text box. You can type in a maximum of 1024 characters.
• Now, the customers will see the welcome message anytime they enter the chat.

You can watch this video to see it in action.

Connecting with your customers with a live group chat

Most businesses today have an online presence in the form of a website or social media. What sets a customer-centric business apart is using these platforms to provide customized interactions and active responses. Building a strong relationship with your clients earns their trust, and will be more likely to refer or engage you on future projects.

Having a group chat is one of the strongest foundations of communication that will allow you to build and maintain a positive business relationship with your clients.

To know how you can get one, visit our website.

Since the pandemic, attention spans are at an all-time low. People have been signing up for webinars in their free time. Streaming YouTube and Instagram live streams while at work. And there’s a viral Tiktok that’s spreading that you just need to watch. But how do you keep your audience’s attention? Why not try using a chat poll?

Trying out polls

If you’re hosting an online event, workshop, or training course that people can watch in their free time, it may be a bit tough. Who would want to watch a boring session when they can watch a Twitch stream?

We found an innovative way to keep your online watchers switched on. Let’s find out how you can use RumbleTalk Polls, stimulate your audience’s attention, and create interaction.

Prepare for a guide on keeping your audience engaged and not switching tabs every few minutes.

How a chat poll can help in audience engagement

The polls feature for group chats allows you to create multiple choice questions for live events, meetings, or discussions. You’re able to create and send polls during the event and gather responses from your participants.

Chat owners can also see the final results in the admin panel, which can be used for data gathering. Everyone’s answers will be anonymous. Therefore, participants still have their privacy.

By using chat polls, participants are giddy to send in their answers. Why? It keeps them entertained. Therefore, they will send in their votes. It’s one of the strategies that event hosts use so that participants will stay in the event.

Launching a poll

To start a poll, here are the steps that you need to take.

1. First, create a poll. You can do this in the admin panel or the chat directly.
2. Next, type a question and four predefined answers. Participants will choose from these and send in their answers.
3. Then, if you’re satisfied with your poll, you can either save it or send it. Save means it will be saved as a draft. Send means it will be launched immediately.
4. After sending the poll, it will appear on every user’s screen.

To end a poll, you can publish the results on the screen. Also, you can publish results again the same way for participants who didn’t get to see the results. If you want to resend the poll for participants who weren’t around, you can do so in the admin panel. Then, click Resend and it will appear again. However, publish the results before you do this. Else, you cannot resend the poll and start over again.

What’s next?

Are you holding events or conferences next to a group chat platform? Then, here are some articles that you can use as a resource for increasing audience participation:

• Check out this post on where it all started: RumbleTalk Polls
• Find out where you can use chat polls and how you can use them as a feedback outlet.
• Engage your participants with various strategies. Read all about it here.

Sign up now in the platform to create and launch polls.

Events and audience feedback go hand in hand. When you combine that with an online chat platform, you create more opportunities for engagement.

In all kinds of events, the audience wants to be heard and craves interaction. Throughout these years, companies and individuals have used different types of audience feedback platforms.

However, before you send a feedback form, it’s best to be prepared. A nice survey is not an excuse for a poorly presented event.

So, let’s discuss how you can integrate an online chat platform to capture audience feedback.

Creating a Q&A platform for your events

Before starting your live event, you must already have a platform on your sleeve. For example, you can use an online event chat platform to create a moderated chat. With a moderated chat, you can easily hold Q&A sessions at your event.

You can use it as a Q&A platform for events, presentations, and more.

To set up an online chat platform to act as a moderated Q&A chat, here are the steps that you need to take.

• First, go to the website.
• Next, sign up for a new account.
• Choose a chat type. In this scenario, we’re going to choose Moderated chat.
• Lastly, adjust the chat settings the way you want. You can customize the chat theme, add moderators, and even add a paywall.

With the moderated chat, you can monitor every message. Moderators can choose the questions or messages that will enter the chat.

If moderators don’t think the question/message is appropriate, they can delete it. With this, you can start a Q&A session with a clean slate.

Q&A: capturing your audience’s attention

Make the audience engaged with a Q&A chat. Instead of just talking to your audience in a one-way state, let them submit questions. In turn, you create two-way interaction.

Before starting, let your audience know about the platform. Especially if it’s a new mechanic, give them instructions on how it works. By the time they understand it, you can start using the platform.

The online chat platform allows you to hold Q&As in parallel with your presentation. You don’t need multiple software or website to converse with your audience. All you need is an effective online chat platform.

In using the Q&A chat, there are two ways you can talk to your audience.

1. Ask them questions. As a speaker, you need to ask the audience questions. Why is that? The answer is that so you can address them in the event. This lets the audience feel that their voice matters.
2. Ask them to submit questions. As a speaker, you need to encourage your audience to submit questions. Events are hectic. Therefore, by asking your audience to submit questions, you can be prepared to answer them. As a moderator, you can tell the speaker to be ready with his answers.

If you want to increase your chances to have a successful event, then make use of a moderated Q&A. During any event, the audience would need answers.

End it with a poll to get audience feedback

Got any closing remarks for your event? Why don’t you end it with a poll? A poll helps you to get the audience’s feedback after each event.

With Polls, you can create questions with four premade answers to choose from. For example, you can use a poll to ask how your audience liked the event.

As long as you have a poll platform, you can get audience feedback anytime. This helps you gather data that you can use for your next event. From topics to things that you can improve, you can ask it with polls.

How events and audience feedback go hand in hand

An online chat platform is one of the modern mediums for events. However, if you don’t know how to use it well, then it won’t be enough.

If you want your event to make an impact, then you need to know how to interact with your audience. This means learning how to start conversations and getting feedback. Don’t forget these tips when planning your next event.

If you have any questions, you can reach us on Facebook and Twitter.

Also, if you already have an account, then contact us via Support.

Interested in the other features, not just the ones aforementioned? You can check them out here.