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How to switch the chat to be offline?

1. Open the admin panel.

Open the admin panel and open the settings option.

chat operations

2. Set the chatroom to offline.

Click on “Take chat offline”. You will be asked to confirm the action.

chat offline

3. The chat is now offline.

Any logged in users will be logged out, and the default offline message will show.


4. Offline with contact form.

If you check the ‘Show contact form’ check-box in the admin panel, and provide a valid email address, a contact form will be displayed to the users.

contact form

5. Custom offline message.

Plain text or html tags can be entered to customise your offline message.


offline message

This can be combined with the contact form to ensure the highest levels of engagement, even when your chat is offline.