Live chat has been around for years. But with its popularity comes a lack of variety in the available user experience.

If you’re currently utilizing live chat on your website, it’s important to ensure that you’re providing the best experience possible to your visitors. Otherwise, they may not return to your site again after a series of mishaps.

It’s time to revamp your live chat user experience! This will help improve the overall visitor satisfaction and to get more people to convert to your site.

The problem with websites without a live chat

Most websites fail to offer any sort of communication option when a visitor has a question. It’s like ignoring your customer when they need help. It puts them off from future visits, makes their buying decision difficult, and won’t give them much confidence in your business.

Sure, email works… for some people. For many others though, it doesn’t provide a great experience.

How RumbleTalk chat solved the problem

Before RumbleTalk, there was no place for visitors to discuss whatever they wanted on your website.

For example, many visitors want to talk about a specific question or problem that they have before converting. Given this, it’s really crucial for businesses to listen to what they have to say.

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Embedding a community forum on your website, or beside your live stream event is a convenient idea for maintaining a help section. A space where users can discuss is key for creating meaningful experiences, which translates into growth—both in business revenue and visitor satisfaction.

Make the live chat accessible to your visitors

As a business, it’s important to provide support for your visitors, especially when you’re a large organization with lots of customers. One way to do that is by setting up a chat widget at the bottom of your site; it allows your visitors to easily access help from you or your community of visitors.

When setting up the chat, make sure that your audience can easily find it on your site. Make the log in process as easy as possible as well. With RumbleTalk, your audience can log in anonymously, via Facebook or Twitter, or via Google.

Create pockets of engaging activities

To create pockets of engaging activities within your customer community, consider adding polling and question-and-answer sessions. Polls help gauge customer satisfaction, gather product feedback and incorporate a social media feel into your communication.

Moderated Q&A sessions allow participants to interact with each other and make them feel like they’re part of an online community.

Moreover, if you are hosting an event, you can also host a Q&A session with your speakers and audience.

Display helpful tips and useful information

The point of a chat interface is to be helpful. With RumbleTalk’s multimedia file sharing tool, you can add images, videos, brochures, presentations, or any other helpful material to the conversation.

This information will help your customers understand your product or service better. The format will allow for easy reference on their end, and it’ll give you more room to explain things clearly.

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Moreover, you can also copy and paste the Youtube link into the chat. By doing this, the video will play directly in the chat room. No need to transfer windows or install video players.

Let them know if someone is available

Let your customers know if you are available, busy, or away. Some businesses use status as a way to boost conversions. This is because it shows potential clients that they have support available at all times. The only thing more reassuring than seeing your name pop up on their screen is knowing that you can answer any questions they may have in real-time!

If you are not available, no worries! The chat is still open to all your visitors to exchange ideas, and even answer a question from a fellow potential buyer.

Innovative live chat solutions for modern businesses

The ways in which businesses leverage community chats have undergone significant changes in recent years. Not only are there more solutions available than ever before. But also companies are leveraging them for a much wider range of tasks. While once seen as merely a customer support tool, today’s live chat solutions provide powerful insights into both your customers and your internal operations. Chats help streamline workflows, increase sales, improve productivity, create a stronger community, and many other benefits.

Get your free chat now. Or email us at support@rumbletalk.com if you need help with the integration or customization of your plan.

For the business owner who’s never used Rumbletalk chat before, it can be daunting to know where to begin. But fear not! The following guide breaks down all the steps required to get your chat set up and ready to use in no time flat. In this article, you’ll learn how to sign up and how to quickly get your new chat up and running—you’ll be sending messages just minutes from now!

What is RumbleTalk chat?

RumbleTalk is a web-based chat platform that you can embed into your website. With six different kinds of chats and plenty of powerful engagement tools – it’s never been easier to connect with your audience. Since this platform is cloud-based, there’s no need for you to spend time installing programs or worrying about bandwidth: we’ve got everything taken care of for you.

Where can I use RumbleTalk chat?

RumbleTalk lets you create conversation areas on your website. It can be used to boost engagement and activity in any space at anytime.

Use it as a community chat where your visitors can engage with fellow clients on your website. For events, where your chat moderators can host Q&A sessions and polls to interact with the audience. You can even use it for a private, one-on-one conversation such as online tutoring or health consultations.

Other usages can be for live streams, job fairs, e-learning platforms, and so much more!

Create a free account

To start, go to the RumbleTalk website and sign up.

You will be redirected to the RumbleTalk chat log-in interface. Input your preferred email and password to proceed. You can also sign-up using your Facebook account.

Choose your preferred Chat Type

After logging in, you will be asked to choose from the 3 main chat types below:

Group Chat

The Group Chat is a public chat room that is open to all your visitors. Here, anyone can join the chat room using their email, Facebook account, or even anonymously.

It is perfect for websites with open communities where your visitors can discuss a certain topic.

Expert’s Chat

The Expert’s Chat is a one-on-one chat room where you, as the admin, are the only one who can initiate a conversation with your audience. So, this chat room can serve as your private consultation room.

It can be used by medical professionals, in private consultations, or as a meeting room.

Moderated Chat

The Moderated Chat is a group chat with an administrator that has access to a slew of moderation tools. Some of those features include the ability to accept or reject a message before it goes live.

Moreover, the admin can also slow down the chat, mute everyone, ban problematic users, host Q&A sessions, and more.

After selecting your chat type in this stage, you are free to change it anytime.

Integrate your RumbleTalk chat into any platform

From the chat settings, you can copy the provided one line of code and paste it into your website.

You will also have the option to add your group chat to your Facebook page or to access it from the URL we provide you. Your choice!

RumbleTalk simplifies embedding a smarty-designed, cloud-based group chat into your webpage or live event. We made it convenient with our integrations, add-ons, and chat plugins. Use it on WordPress, Joomla, Angular, React, and Wix.

Furthermore, your chat rooms are also built with HTML 5. So, they can be easily customized to fit your desired look and feel. Here’s a quick guide on how to personalize your chat.

Invite your Participants

There are a couple of methods you can use to invite your audiences into the chat room.

First, send them your chat room code. Just copy the Hash code at the bottom left of your chat room then send it to your audience.

Second, send a QR code that your participants can scan using their mobile phones. To generate the code, click on the gear icon to open Options, then choose QR. You can post the QR on your social media, invitations, emails, or posters.

Watch your community grow even more social and dynamic

A free online chat platform that lets you chat with website visitors and community members in the comfort of their homes? That sounds pretty good, right? It’s not just good, it’s awesome—and here’s why.

Online chat platforms are one of the best ways to build trust with potential customers, answer their questions in real-time, and help them feel more comfortable about buying from you and your company.

If you’re ready to create an inclusive, accessible community that is unique to your business, this is it!

Get started by setting up a free account! For further assistance, you can email us at support@rumbletalk.com.

Online communities are stronger than ever. This is where we connect, support each other, and celebrate our successes. Each community is unique. Each world was created to highlight your particular culture.

Furthermore, even for non-members, searchable online communities are an invaluable source of first-hand information — don’t we all like to read user reviews when purchasing a product?

The value of online communities for both members and non-members cannot be overstated. Nonetheless, even the most popular communities have noticed a trend for users to leave and form closer-knit sub-communities on other platforms using other real-time messaging apps.

The reason was quickly discovered. Online communities in their basic format failed to provide one of the required functions — a private conversation space.

In this post, we will analyze why community members may seek chatting options and how online communities can address this issue and retain their user base by incorporating a chat function.

What Are the Benefits of Including Real-Time Chat in Online Communities?

Communities would want to share and respond to the latest as it happens, with the internet making news constantly accessible and ever-changing.

You’ll be able to give your community a way to chat and share rich media about topics that are important to them at any time they want with real-time chat. Your platform can then be a driving force for relevant, timely conversations. This encourages users to keep all of their conversations on your platform rather than using other messaging services.

Within the platform, you’ll be able to create smaller communities, encouraging more interaction and catering to every interest and type of content.

Utilizing minisites to create online communities

Online communities lack real-time communication. They feed on forums and websites but never live chat. RumbleTalk offers both. Online communities can create minisites to do the following:

1. Create a mini page for their community website
2. Utilize online chat rooms to connect with their community

So, let’s discover on how you can create a minisite that has an embedded chat room. Let it change the way you approach your online communities.

Improve communication by using a minisite with a chat room

In this section, we’ll walk you through the steps necessary to create your own miniature website. You’ll be surprised how simple it is!

1. Sign up for a RumbleTalk account. Simply visit our website and click Sign up.
2. On your admin panel, you’ll see Pages. This will take you to another page. This is referred to as a minisite.
3. Arrange it however you want. We’ve created a default template so you don’t have to worry about what you’ll put on the page. All you have to do is adapt it to your online community.

The Pages feature assists in creating more connected communities. As there’s a chat room embedded in the minisite, members can log in and chat away. It helps to:

• Develop strong relationships. Members can drop in at any time to see who’s there and talk to each other.
• Social gatherings and events. There are numerous conversation areas, allowing everyone to make a genuine connection. Community admins can also use the YouTube link to host live events.
• Revenue potential. For special pages or topics, you can add a paywall to your chat room.

The Answer

At this point, no other platform can compete with online communities in terms of resources. The users are the key to this wealth, as they crowdsource information to create a robust and searchable repository.

However, aside from posting on forums and searching for content, online communities offer just that. This is where real-time chat can elevate the experience by encouraging interpersonal communication, interaction, and support based on the knowledge already available on the platform. It’s a fantastic combination that benefits both platform providers and users.

If you want to know more about real-time chatting and its benefits, then contact support@rumbletalk.com to get a free demo.