Are you looking for a more efficient way to redirect your group chat audience into a specific webpage or file? Try RumbleTalk’s InText Keywords. This system only takes minutes to set up and doesn’t require any type of special coding knowledge or website design skills.

Get started today with everything you need to know about this feature.

What is RumbleTalk InText Keywords?

The InText Keyword feature is an exciting tool available on your RumbleTalk Chat. This turns single words or phrases into dynamic hyperlinks. Therefore, allowing you to associate any word with any webpage, download file, online document, PowerPoint presentation, Excel spreadsheet, PDF, video, or affiliate link of your choice.

With RumbleTalk InText Keywords, you have complete control over your links – if you want the link to go to one place or another and what happens when it’s clicked on. Not only that, but your links will be permanently associated with your targeted keyword phrase – even if the page address changes or the page moves around on the site or changes names altogether!

Where can I use InText Keywords?

InText Keywords can be used for anything. For example, live events, website communities, education, trade shows, conferences, and one-on-one consultations.

The idea is to never send the link over and over again. So just type in your keyword and it will automatically be clickable – redirecting your audience to the file, webpage, or form you want them to see. Here are some of the ways you can use an InText Keyword.

For online job fairs, use it to send people directly to a website where they can see the job listings. How about an online application form? Sure!

For conferences, use it so your audience can fill out a survey form. This way, you can easily get their feedback without sending the links again and again.

For education, use an InText Keyword so that your students will have easy access to key documents and presentations.

For e-commerce website chats, use your keywords so that your community can download the menu easily. Moreover, you can also send them to your order form.

For online consultations and medical advice, typing in the key term will generate links directing your patients directly towards web pages where they need to fill out the registration form. You can also redirect them to instructional videos on Youtube without copy-pasting the Youtube link.

How do I create an InText Keyword?

Creating your keywords is simple, you can set it up in no time. Just follow the steps below:

1. Go to your admin panel.
2. Go to Settings and select Keywords from the drop-down menu.
3. Enter the keyword(s) and URL that you want to associate it with.
4. Click Save.

That’s it! Your keywords are now active.

Don’t be limited to just a single word. InText Keywords work for phrases as well.

The number of keywords you can add to a group chat depends on your current plan. Don’t worry though, you can upgrade your plan and add keywords at any time!

A simple solution to make your conversations more efficient

RumbleTalk’s InText Keywords is a great tool that lets you create keywords and easily turn them into dynamic links that redirect to anything! Finally, this feature optimizes your chat to make your conversations more efficient and interactive.

Create your free account now. You can also send us a message at support@rumbletalk.com and we’d be glad to assist you with a free demo.

For regular updates and more chat solutions, follow our Facebook page at https://facebook.com/rumbletalk.

Customers expect a quick response when contacting chat support. This entails careful management of customers’ expectations. To make customers happy, all agents must be proactive, responsible, provide timely responses, and be fully engaged with visitors. A company can exceed customers’ expectations and make them like the business by applying certain tactics. This is where live chat support comes in.

Avoiding common errors

The most important aspect of any chat support strategy is avoiding common blunders. To begin with, requesting too much information before the chat can annoy the visitor. Next, the installation of new software when a client already needs technical assistance can waste his time. These are the flaws that may put off potential customers.

Therefore, the best way to alleviate this is to interact with customers without collecting any data. From a customer’s POV, this will be a positive step. If any additional information is needed, ask for it at the end of the conversation. Lastly, referring to a browser-based platform will save the customer from bad user experience and frustration.

In using a browser-based platform, there are also big challenges. Here are the top 3 challenges and how you can avoid them.

Avoid using too much AI

Excessive use of support automation can have an impact on live chat support. It’s sometimes impossible for automated devices to provide a sufficient answer to a deeper issue. It can’t be a substitute for a live chat agent.

To avoid this situation, collect all of the queries that can be easily answered by a robot. All complex issues should be delegated to experienced chat agents. As a result, they can handle the issue appropriately and avoid tarnishing the company name.

Furthermore, it will save the clients time who are irritated by integrated systems. An example of this is requiring them to select from a list of options. Meanwhile, chat agents can appease such irate customers by responding quickly.

Chat agents can come to the rescue

The quality of chat agents is far more important than their quantity.

Consider this: a client needs help but a dialog box indicates that agents are unavailable. This will result in the loss of customers as well as negative feedback for the company. When you invest in your business, you can solve this problem. When your team is fully trained in dealing with customers, they can easily save the day. This includes having the knowledge of maximizing tools and multitasking.

Consistently providing chat support services around the clock (avoid missing peak chat times)

Neglecting peak hours in chat support can lead to customer dissatisfaction. If you’re unable to provide a 24/7 service, then consider hiring an organization. They can gather data from previous years, analyze rush hours, and choose the chat agents’ time. The majority of buyers’ locations, as well as national events and holidays, should all be taken into account. This strategy enables you to provide customer support in any circumstance.

The advantage of using a live chat support platform

Chat support provides real-time solutions with no delays. As opposed to phone and email support, it’s more customer-friendly. Using live chat support is inexpensive and easy to install.

It’s a basic requirement for any company that wants to provide the best customer experience. The use of integrated chat reduces the response time to common queries. Using various chat support methods, it’s very simple to manage multiple chats.

If you want to add a live chat platform to your website, then you can send us a message at support@rumbletalk.com for a free demo. You may also sign up for a free account and experience the features firsthand.

Visit our social media pages to get a glimpse of the platform in action. Check out our Facebook, Instagram, and Twitter accounts for more information.

With its recent surge in popularity, the virtual job fair has become one of the most innovative ways to recruit and hire new employees. It is an online event where employers and candidates are gathered in order to hire and be hired. One of the best ways to do this is by having one chat room per organization. A place where they can interview potential candidates privately.

This guide will show you how to set up multiple chat rooms on your own website using RumbleTalk chat. So that you can gather everyone in one place and allow them to find the candidates that are right for them!

Host the virtual job fair on your website

Use a page or section of your existing website dedicated specifically to hosting a virtual job fair. Once you’ve set up the event streaming, you can embed the RumbleTalk Chat just beside your live event. Just follow the steps in this LINK.

Then, you can now create multiple rooms in two ways.

First, through the Admin Panel.

1. Log-in to your account
2. On your Admin Panel, create a new chat room then input the number of chat rooms you wish to make.

Second, using REST API. This option lets you integrate the creation of chat rooms using an API call. You will need a developer for this option.

The number of chat rooms you can create depends on your account plan. You can easily add more chat rooms to your plan here.

Create a list of the participating organizations

Before you create a chat room, it’s a good idea to figure out which companies are participating. Your organization can provide a list of participating companies. It’s important to share this on your marketing materials to attract more attendees.

Customize the look of each chat room to fit your business

Be sure each chat room has a custom look and feel. Select a color scheme and background image that resonates with each organization’s brand identity. There are plenty of pre-made themes that will help you design these multi-room chats with relative ease. Or, create a custom CSS code to fully transform the look and feel of the booths.

So, whether you’re an expert or a novice when it comes to designing, RumbleTalk will streamline things so you don’t turn into hours of stressful work.

Draft an engaging program

An engaging job fair may include several activities such as speed interviews and Q&A sessions. These types of events are useful because they don’t require much time or set-up; they also allow attendees to experience what an interview might be like, and in some cases, collect information about open positions.

For speed interviews, you may set up multiple RumbleTalk chat rooms as a private meeting room.

For Q&A sessions, change your chat type to Moderated Chat. This is a group chat where all of your organizers and attendees are able to interact with each other. You will have to assign an admin to moderate the Q&A session. Once you have an admin, he or she can start accepting questions from your audience or organizers, and anyone from the chat will be able to answer.

Furthermore, If you have a discussion with speakers, the Moderated Chat can also be used to organize the Q&A session with your speakers.

Engage participants and start hiring!

RumbleTalk’s feature-packed chat rooms allow you to engage your participants without living the event page. Create s welcome message that your audience can see once they enter each chat room. Send registration forms or business profile videos using the multimedia file sharing tool. Have a one-on-one interview using the video or audio call feature. Create a two-way communication with Polls and Q&A sessions.

Using these features can spice up any virtual event and keep participants interested.

RumbleTalk Chat for your virtual job fair

RumbleTalk is a virtual chat room solution that’s easy-to-use and specifically designed to support recruitment events. It allows you to quickly set up multiple chat rooms with customized themes and thousands of users. So, you can host a professional event that looks as good as it feels.

RumbleTalk also records all chats, saving them permanently in an organized database. This way, if you need proof of who attended or what was said during your virtual job fair, you’ll be able to provide it easily.