Hosting live events on modern platforms has become commonplace since the internet’s inception. And, a Moderated Chat has a wide range of applications. Some people use it on social media sites like Twitter and Facebook. Some people use it for live events on their websites.

This article will discuss how to use a Moderated Q&A Chat on your website. We’ll show you how to host a live event with a Q&A chat, from creating your own chat to moderating the discussion.

For inclusive, two-way communication, use the Moderated Chat for Q&As

Create an open environment in which everyone in the chat room has a chance to be heard. This can be accomplished by enabling the Moderated Chat, which will undoubtedly make your presentations more engaging and inclusive.

This function may be especially useful in a virtual business conference, workshops, trade shows, classes, podcasts, or any other type of event where the organizer and participants have two-way communication.

Create your Moderated Chat

1. Sign up to RumbleTalk.
2. Navigate to the Admin Panel and select Moderated Chat as your chat type.
3. Appoint an administrator to serve as the chat room’s moderator. He or she will have complete control over the Moderated Chat’s functions, including the ability to approve or reject messages before they go live. Go to your Admin Panel. Click Users, and then add a new user.
4. Select admin for rooms if you only want your moderator to have access to one chat room. Alternatively, select an admin with global access to authorize them to act as a moderator in all chat rooms.
5. You can now pose your questions to your audience after appointing your administrators. Your moderators can sort through the questions and decide which ones to approve before they go live. Your audience will only see questions that have been approved.

What instances can you use the Moderated Chat for?

Even if you’re an industry veteran, you may be unfamiliar with moderated chats. So, here are some examples.

Presentations. Client meetings and professional meetings are examples of these. If you have a smaller team, you can hold company-wide presentations and allow participants to join the chat. They can then send in their input. These types of meetings are increasingly important, especially in the age of remote work and freelancing.

Webinars and webcasts. These are events that take place primarily in a virtual space, as the word “web” implies. A webinar is a live event, whereas a webcast is a previously recorded event. They both use web chats for communication. The Moderated Chat will be handy since everyone will be sending messages at the same time. Admins can then moderate the discussion by approving or rejecting the messages before it goes live.

Online classes. Online classes have been a part of the new norm since its inception. This can be a combination of online courses and participation in class activities via the chat room.

Conferences. Speakers can share their knowledge about a specific topic by attending your event. Admins will be the moderators. They will screen questions before they go live in your online conference.

All of these events require audience participation, moderation, and interaction. And, the Moderated Chat can be used to accomplish this.

Live chat is a must-have tool

A live chat is an essential tool for making virtual events more engaging. Instead of just having great speakers, engaging with your audience creates an entirely new user experience.

Some of these features may be available to you depending on the chat platform you choose. However, if the one you’re currently using is lacking, we recommend using RumbleTalk as your live chat platform alongside your live streaming platform for better audience engagement. Contact us via support@rumbletalk.com to learn more and get a free demo.

Bringing together groups of people is both powerful and challenging. It is your responsibility as a chat owner and moderator to understand the fundamentals of safe chatting. You are in control for providing a secure virtual environment for your users. It can be difficult to manage a chat room with multiple chatters, so here’s a chat type that can keep online conversations secure.

A Private Chat allows your members to converse with other members one-on-one. This means that regardless of who is online or not, members and administrators can only communicate in private conversations.

Let’s go over it further.

What are your options in a Private Chat?

Private Chat is one of the chat types in which users can only communicate with other users one-on-one.

What does this mean for administrators and non-administrators? The Private Chat option is only available for one-on-one conversations. There is no group chat. Everyone in the chat can talk to everyone else, but only in private. You can still use it for socializing and mingling. 

Group Chat versus Private Chat

If you only need to contact one person from a Group Chat, you can quickly find his name by using the user search feature. Instead of clogging up the group chat, you can send him a private message right away.

Instead of using the Group Chat, you can socialize with others in the Private Chat.

It’s similar to the Expert’s Chat in design. However, in a Private Chat, you have the ability to start a conversation with anyone.

Follow these simple steps to enable it.

1. Navigate to Settings > General and Logins.
2. Select Chat type.
3. Choose Private Chat.

Anyone can start private online conversations as long as they are logged in.

Making use of it as a social chat

Do you intend to use the Private Chat as a social chat? Then, all you have to do is make your chat available to everyone and enable all log-in options.

When someone visits your website for the first time and sees the chat, they may scroll through it. If they like the vibe of your chat, they can join at any time. They can log in using the log-in options you set up for your chat.

So, how do you go about doing that? Here’s what you should do.

1. Navigate to Settings > General & Logins.
2. Choose Login Options.
3. Mark all of the boxes next to Social Login Options and Members Login Options.

When you enable these options, anyone can join your chat room.

Everyone should speak privately to keep online conversations secure

With this, you have the most secure and adaptable way to connect with your site and chat visitors.

If you’re looking for a chat like this in the market, this is the one. It can be used not only for socializing, but also for private meetings, discussions, and anything else that requires security.

It is not only about protecting your users’ privacy, but also about protecting your own. Because you are the chat’s owner, you must avoid leaking sensitive information. Why? It’s because you need to keep the chat’s integrity. If you do not have control over what goes in and out of the chat room, your website and brand will suffer.

Advanced security features in platforms like RumbleTalk can help enforce chat rules while also keeping users safe. So, make the most of it and teach your users about safe chatting.

To use the Private Chat, you must first sign up on the RumbleTalk website. You can also send a message to support@rumbletalk.com if you want a free demo and see all the available features when you create a RumbleTalk account. We’re looking forward to your message!

Live chat has been around for years. But with its popularity comes a lack of variety in the available user experience.

If you’re currently utilizing live chat on your website, it’s important to ensure that you’re providing the best experience possible to your visitors. Otherwise, they may not return to your site again after a series of mishaps.

It’s time to revamp your live chat user experience! This will help improve the overall visitor satisfaction and to get more people to convert to your site.

The problem with websites without a live chat

Most websites fail to offer any sort of communication option when a visitor has a question. It’s like ignoring your customer when they need help. It puts them off from future visits, makes their buying decision difficult, and won’t give them much confidence in your business.

Sure, email works… for some people. For many others though, it doesn’t provide a great experience.

How RumbleTalk chat solved the problem

Before RumbleTalk, there was no place for visitors to discuss whatever they wanted on your website.

For example, many visitors want to talk about a specific question or problem that they have before converting. Given this, it’s really crucial for businesses to listen to what they have to say.

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Embedding a community forum on your website, or beside your live stream event is a convenient idea for maintaining a help section. A space where users can discuss is key for creating meaningful experiences, which translates into growth—both in business revenue and visitor satisfaction.

Make the live chat accessible to your visitors

As a business, it’s important to provide support for your visitors, especially when you’re a large organization with lots of customers. One way to do that is by setting up a chat widget at the bottom of your site; it allows your visitors to easily access help from you or your community of visitors.

When setting up the chat, make sure that your audience can easily find it on your site. Make the log in process as easy as possible as well. With RumbleTalk, your audience can log in anonymously, via Facebook or Twitter, or via Google.

Create pockets of engaging activities

To create pockets of engaging activities within your customer community, consider adding polling and question-and-answer sessions. Polls help gauge customer satisfaction, gather product feedback and incorporate a social media feel into your communication.

Moderated Q&A sessions allow participants to interact with each other and make them feel like they’re part of an online community.

Moreover, if you are hosting an event, you can also host a Q&A session with your speakers and audience.

Display helpful tips and useful information

The point of a chat interface is to be helpful. With RumbleTalk’s multimedia file sharing tool, you can add images, videos, brochures, presentations, or any other helpful material to the conversation.

This information will help your customers understand your product or service better. The format will allow for easy reference on their end, and it’ll give you more room to explain things clearly.

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Moreover, you can also copy and paste the Youtube link into the chat. By doing this, the video will play directly in the chat room. No need to transfer windows or install video players.

Let them know if someone is available

Let your customers know if you are available, busy, or away. Some businesses use status as a way to boost conversions. This is because it shows potential clients that they have support available at all times. The only thing more reassuring than seeing your name pop up on their screen is knowing that you can answer any questions they may have in real-time!

If you are not available, no worries! The chat is still open to all your visitors to exchange ideas, and even answer a question from a fellow potential buyer.

Innovative live chat solutions for modern businesses

The ways in which businesses leverage community chats have undergone significant changes in recent years. Not only are there more solutions available than ever before. But also companies are leveraging them for a much wider range of tasks. While once seen as merely a customer support tool, today’s live chat solutions provide powerful insights into both your customers and your internal operations. Chats help streamline workflows, increase sales, improve productivity, create a stronger community, and many other benefits.

Get your free chat now. Or email us at support@rumbletalk.com if you need help with the integration or customization of your plan.