A chat plugin is a solution for businesses that want to embed a group chat to their websites without having to download anything. Coupled with an InText keywords feature, it transforms into the ultimate marketing platform.

You can easily direct your users to links from external sources, sites, or affiliate content when you use InText keywords. As a result, all messages are scanned for words or phrases that are linked to a URL. You can use this to easily direct users to affiliate content or related topics.

What exactly is the InText keywords function?

This is a technology that recognizes specific messages, texts, or phrases in a group chat and highlights them as keywords.

These keywords are provided by the chat owner. The chat platform’s role is then to search for these keywords in the chat and correctly link them. This is true for all chat rooms.

When you type a keyword, it must be followed by a URL. The URL is also provided by the chat owner. As long as you have keywords assigned to your chat, the keywords with links are recognized instantly.

If you wish to edit the keyword list, there’s no need to disconnect everyone in the conversation. A chat owner can add keywords, which will appear in real-time in the chat.

Without cluttering the chat with URLs, you can now add links or documents connected to the discussion. You can also utilize the tool to respond to inquiries from your audience about your topic.

If you’re a teacher, for example, you can send your students to review materials or informative videos. Another wonderful example is when a customer inquires about your social media accounts while you’re conducting a product launch. You can attach the names of social media pages to them, and they will be instantly redirected to them.

How can I turn on the feature?

If you don’t assign keywords, they won’t be highlighted in a chat. You must manually assign them as the chat owner. You’ll need to do the following to accomplish this:

1. Go to your admin panel first.
2. Select Keywords from the drop-down menu under Settings.
3. In your chat, enter the keyword(s) and URL that you want to appear.
4. Last but not least, save your changes.

A link isn’t just for a single word. They can also utilize the following:

• a single paragraph,
• using short phrases, and
• sentences that are complete.

A keyword can be anything. The number of keywords you can add to a group chat is, however, limited. If you are in a hurry, you can upgrade and add keywords at any time.

When you upgrade, you’ll be able to add keywords to your limit right away. Add more keywords and URLs after that.

Marketing made efficient and easy through InText keywords

Finally, keywords are an excellent way to direct your audience to where you want them to go. Keywords are displayed in a new tab. As a result, they will not be disconnected from the chat. They can then watch the content at their leisure.

The audience can immediately spot them. If a member of the audience is bored, he can simply scroll through the chat and move on to the next message.

Administrators are not the only ones who can use them. These keywords are also searchable by your target audience. It then appears as highlighted text.

In private conversations, the keyword list is also active. As a result, give it a shot right now and see how it affects your website!

More information on how to use them can be found here.

Want to know more about RumbleTalk’s features? Don’t hesitate to connect with us through our support email. We’re more than willing to give you a demo call.

We are a few days away from the new year, and as we close the curtains of 2021, let’s take a sneak peek at the improved chat features we have been preparing for you next year. 

RumbleTalk has always designed its chat features with convenience and ease-of-use in mind, both for the owner, and the user. So,  we have been working on a few improvements to create a more seamless overall chat experience for you and your audience. And now, we are happy to launch them soon!

Here are four exciting features that we can all enjoy next year, check them out below. 

Express your emotions better with a new set of emoticons

Quality communication is more than just words on your screen, it’s also about building connections. As basic as it sounds, non-verbal conversations can easily lead to misinterpretation, which can wreak customer service havoc. Thankfully, emoticons are here to fill in those missing social cues! So, online event organizers and customer support teams are taking advantage of this feature in a bid to humanize the conversation and build better relationships.

Next year, expect a new set of emoticons that will help you express your emotions even better. We’ve added an impressive library of emojis so that every emotion is at your fingertips. From new smileys and food, to hand gestures and animals, whatever you have to say, we’ve got you covered. Moreover, you can use this global language to instantly change the meaning of your sentences, to emphasize a point, or simply to create a friendly, open tone.

Emojis might just be a few colored icons, but those universal pictures can make a world of a difference in every conversation.

Limit the number of messages at a time with Slow Down Chat

For chat rooms with thousands of users and multiple rooms, the influx of messages sweeping across the screen may begin to hurt your eyes and lose your focus. Well, we developed the Slow Down Chat specifically to solve that issue.

With this new feature, you can limit the number of messages that can be sent into your group chat in a period of time. With this, you would be able to respond to all of your audience in the chat room and to better moderate what is happening in your online community.

Keep everyone posted with a better way to show the poll results

Polls are a great way to create a more inclusive environment where everyone can be involved and feel valued. With this feature, event hosts are able to collect real-time feedback about any topic. Wouldn’t it be nice to share the results with your audience in a better way?

Right now, the poll results are shown as pop-ups. However, this may be distracting as it covers the conversation and lets you focus on something else. Next year, the poll results can be posted inside the group chat, making it appear as part of the conversation. This simple update is designed to create a better experience for both the host and the audience.

Get creative with the new Design Tab

We’re making some major upgrades to the Design Tab. This easy point-and-click design-builder would make your life tenfold easier with pre-made templates and customizable fields. So, you can make your chat room look as if it’s taken straight out of your branding standards. From the chat window style to the background, to the fonts and icons, change everything with just a few clicks.

Moreover, having the ability to personalize your chat with its full CSS capabilities makes your design options limitless!

Get a free demo call now!

There are plenty of things to look forward to in 2022. Surely, next year would be a continuation of our goal. It is to provide businesses with a better, more efficient group chat platform. This is to help them connect, engage, and build lasting relationships with their users. Set up your free Rumbletalk Chat now or email us at support@rumbletalk.com, we’d love to set up a demo call with you or walk you through setting up your chat.

From a participant’s POV, there is no interaction in live events. In online sessions or video conferencing, people can see you so they have to participate and be alert. However, live streaming with thousands of viewers can feel overwhelming and there’s limited interaction. The use of a live streaming chat helps in these instances.

Even when the content is substantial, participants feel there is little to no engagement. So, this dilemma makes it harder for event organizers to capture the same feeling and interaction when compared to an in-person event.

People are influenced by others. These tend to leave a mark, making the event more memorable. Because of this, event organizers are thinking of new ways to engage and interact with the participants. They are trying new things to make the event more relevant.

Without the benefit of physical interaction, event organizers need to develop new strategies and tactics and use these to facilitate their online events.

Communication and strategy for virtual events

For virtual events, an all-in-one communication solution should be present. This will help replace the face-to-face interaction happening in in-person events. The RumbleTalk group chat platform has all the communication features that you need in a single space, including our latest feature: Polls.

In the RumbleTalk group chat platform, everything is readily accessible in one platform such as group chat, chat moderation, Q&A, and polls, all that next to the embedded live stream platform.

Engaged and full of interaction

• Q&A sessions are held to measure engagement and interaction
• Polls can be used to get feedback from the audience
• Chat is in real-time as the event is ongoing
• Login options made easy with social sign-in (Facebook/Twitter) for a seamless chat entrance

Read more here: Overview of main RumbleTalk chat types and features

Interaction in the live streaming chat

A basic chat is available on some live stream platforms. However, there are few personalization options, making the chat lifeless. RumbleTalk live stream chat has been made to start meaningful conversations, not forgetting the users’ side. We made sure that every user has personalization options, ensuring everyone has a face to go with their profile.

Participants can create their own profiles, complete with an avatar and their username. Emojis are also available in the chat room as they add color and fun to any conversation.

Participants can also start their own discussion in the chat room. Since large events have too many people in one chat room, they are allowed to create their own threads. Other attendees can answer them. If the speaker is not available at the time, moderators and participants can answer.

To enable this feature on your RumbleTalk chat room, choose Moderated Chat. Moderators can watch over the chat and see that the chat is still on topic.

Here, moderators can approve or delete questions and answers. Only approved ones will appear in the chat room.

NOTE: Moderators can send messages normally, without needing the approval of another moderator.

After the live stream session

After the live stream broadcast, participants can still continue the discussion if they want to, without needing moderators. Change the chat type to Group Chat so anyone can join in.

For event organizers, if you want to keep a copy of the chat transcript, click Export on the admin panel. Alternatively, you can also click Export chat transcript directly in the chat room.

Keep this copy and see what your participants have talked about. Use it to enhance your future live streams.

More than just live stream broadcasts

Engagement in a live event is not determined by how many people have attended your event but the effects after. Moderated Chat and Group Chat are just two of the many features of the RumbleTalk group chat platform.

Because of the oversaturated market of online events, it’s more important to ensure communication is two-way. Enabling your participants to connect in real-time will help create a community and look back on it as a memorable virtual event.