Since more and more companies are evolving to create a dynamic online experience for their customers, it goes without saying that businesses must choose an efficient chat type to aid them towards this goal. But, the multitude of options can make it hard to decide on the best group chat platform that will meet your standards.

Here’s everything you need in a 5-minute read. RumbleTalk simplified everything into 5 chat types that you can easily integrate into your website, community, or event platform. So whether it be a private or a group chat, a chat with or without a moderator, or a virtual room with limited access, RumbleTalk has prepared the perfect chat type for businesses of any size. Now, you can easily turn your prospects into clients. Do this by giving them a seamless online communication experience in the comfort of their homes.

Let’s take a look at these 5 RumbleTalk Chat Types and how they can help you achieve your business goals.

Social Group Chat

A public chat built for communities and open discussions. The Social Group Chat is an open chat room where anyone can enter the conversation. This is suitable for podcasts, community events, fan clubs, and business websites where you want your customers to be able to share their recommendations with other potential clients.

Private Chat

This is where users can communicate with other participants privately, in a one-on-one conversation. The Private Chat is ideal for networking without the clutter of a group chat. Here, any user can start a private conversation with as many chat users as they want, as long as both of them are online. Consider this as an ideal chat type for dating sites.

Moderated Chat 

This chat type is managed by an administrator, where he or she can perform functions such as screening inbound messages before it goes live, limiting the users, banning problematic users, changing the chat type, exporting transcripts, filtering profanity, and more. The Moderated Chat is useful for online classes, big events, conferences, live streams, and webinars.

Furthermore, your moderator can also mute everyone, all at once, using the admin mode. This minimizes the noise distraction and keeps the focus on your presentation.

Members Only Chat 

Add a sense of security with Member’s Chat. Here, only logged-in members will be able to enter the conversation. This is best used in closed private group chat discussions. Moreover, you can also add a log-in page, so, you can restrict access to your members only. 

Experts Chat 

This can serve as a virtual meeting or consultation room because it is the perfect venue for professionals (such as lawyers, doctors, mentors, healthcare practitioners, and fitness gurus) to have a private, one-on-one conversation with a client. The Expert’s Chat is also useful during online job fairs, where an HR professional can do a job interview with the candidates.

Here, the admin will be the only one that can start a conversation with any online user. Furthermore, he or she can also chat with as many users as they want, simultaneously.

Chat Type Features and Functions

All of the 5 chat types come with an array of well-crafted audience engagement tools you can use along the way. 

• Question and Answer 
• Multimedia Sharing 
• Send audio and video messages
• Chat customization with pre-made templates and CSS
• InTEXT Service Keywords
• Add a welcome message
• RumbleTalk Pages minisite
• Login SDK to automatically connect your website’s user base to the chat
• Rest API for easy integration to any website, event, or platform
• Chat QR code
• Mention a user in the chat
• Play YouTube videos directly in the chat
• Copy-paste an image from anywhere, to your chat
• Share your availability status

Plus, there are more tools to help you moderate the chat as the administrator:

• Delete all messages at once 
• Mute everyone in the chat
• Collect real-time feedback through Polls
• Export chat transcript
• Disconnect/ban problematic users

Change your chat type anytime

RumbleTalk made it so easy for you to enjoy all of these options anytime you want. Because of this, once you’ve created your own chat in your RumbleTalk account, you can instantly change your chat type in the admin panel. This is perfect for when you need to switch from a group session to a private discussion.

The right chat type tailored to your business goals

Choosing the right chat type and optimizing the available tools can make interactions more fluid, and conversations more engaging. Create your own free chat now or upgrade to a customized plan that starts at 25$.

The rise of online consultations and virtual meetings has sparked the debate between personal and digital communications. Today, more and more people are embracing the changes and enjoying the safety, convenience, and savings that virtual meetings have to offer.

The professional industry is no exemption to these changes. Patients of doctors, clients of lawyers, potential candidates of a company, and members of any community are also looking for better, safer ways to reach out to their point person. 

So, RumbleTalk created the Expert’s Chat to help our professionals adapt to the behavior of their clients. This chat type allows you, the “expert”, to create a virtual meeting room where you can have a private, one-on-one conversation with your clients. As the chat owner, you can start a chat with as many users as you want, simultaneously. This is perfect for online consultations, job interviews, and private discussions. 

Here are 5 key features to help you transform the way you communicate through the Expert’s Chat.

Make Video and audio calls for free

Visual communication, body language, and facial expressions are critical parts of communication. So, aside from sending chat messages, RumbleTalk also made it possible to make video and audio calls with your clients without having to install anything.

Video and audio calls are great tools under the right circumstances. Communication through a visual medium is often much better because it makes a meeting more inclusive, and conversations more personal since you can speak face-to-face and read visual cues. In return, this translates to a superior level of engagement and a stronger relationship with your clients.

To do this, just click the call or video icon on the top right most of your private chat.

Play YouTube videos directly into your online consultations 

Unlike other chat platforms, RumbleTalk allows you to embed the YouTube video in the chat room. 

As a healthcare professional, you might have a demo or instructional video saved on YouTube. So, instead of asking your patient to open his or her browser and check the video on the internet, you can simply copy the YouTube link and paste it on your chat.

With this, you and your clients can play YouTube videos directly in the chat room, no need to open it in a new tab.

Turn Words into links with InText Keywords

RumbleTalk InText Keywords is a feature that lets you identify specific words and turn them into links. These links will allow you to associate any word with any webpage, documents, or presentations.

This is helpful when you have a document that you repetitively send to all your clients, like a registration form, or a feedback form. Redirect them to that specific document by just typing the InText Keyword. No need to attach anything over and over again!

Set your chat online, busy, or away

You have 3 status options to choose from – online, busy, or away. Use these functions to let clients know when you are available to communicate.

To set your chat status, click the gear button at the bottom of the user list. Then choose your preferred status. Also, when you set your status to away, you will appear offline to others.

Bonus: Paperless admission fees using the Get Paid chat

Your chat type can be changed from Expert’s Chat to Get Paid Chat anytime. By doing so, you can send payment requests and get paid quickly within the chat.

The owners can now charge the attendees for entering the conversation. Now, you can set fees for your knowledge, advice, or simply for listening. Perfect for professionals, counselors, and consultants. 

Online consultations, made easy, affordable, and engaging.

In some cases, a personal visit from a client is essential. But, there are also instances where an online consultation from you can be just as effective. So, from little to life-altering issues, we made sure that reaching out to your client is now made simple with the Expert’s Chat.

May it be from your private office at work, or at the comfort of your couch, conveniently connect with anyone from a place you feel most comfortable. All while making online consultations feel more personal and less virtual.

Similar to conventional conferences, virtual events can also be highly engaging when you have the right tools. So, with most of the in-person events still on hold, many businesses have this renewed focus on digital alternatives. They acknowledge that online activities and events can be as good, or even better, than the real thing. 

It’s a no-brainer that building a good sense of customer engagement is one of the key elements to a successful event. That’s why according to Markletic, 81.8% of virtual event organizers use event polling to improve interaction. 68% of B2B companies hire external moderators for their virtual round table discussions. And, 61% of marketers use videos as an interactive element to keep people engaged. It is so important to maintain this positive interaction because it can contribute to an improved customer relationship, brand value, and later on, revenue.

With the help of a live group chat, online events are transforming the way communities interact. Here are 5 reasons why virtual events are more successful with a live chat on them.

It’s scalable and flexible with multiple virtual booths

Unlike physical venues, your online event is much more lenient when it comes to the number of people allowed in. Virtual events make it easier to scale. So, you can host more participants to expand your reach in a way that physical events can’t.

Aside from the free plan, RumbleTalk offers a flexible package that you can tailor to fit your need. You can customize your plan based on the number of participants, the number of rooms, and the number of administrators.

Instead of a physical booth, you can send your customers to a virtual booth where you can accommodate them in a safer way. RumbleTalk allows you to create hundreds of virtual events chat rooms that will serve as your virtual booth or your private meeting room. This is where exhibitors can accommodate inquiries, send photos of a product, send videos for demonstrations, collect payments, and more. 

It has more engagement tools to create an interactive experience

Did you know that people are 30% more likely to speak to another person in a virtual setting? This is because the online environment removes the intimidating barrier of face-to-face interaction. We have been comfortable with a little sense of anonymity. 

RumbleTalk group chat offers a multitude of opportunities to engage and connect with your potential clients. So, here are some of the engagement tools you can use during your virtual events:

• Polls – Let your audience weigh in on the topic by getting their opinion through live polls
• Question and Answer – Collect valuable insights through a Q&A session
• Multimedia Sharing – Share files, images, videos, or links to the group chat
• Copy and Paste Images in the chat – Instead of saving an image on your device before uploading it on a group chat. You can just copy an image from anywhere, and paste it on your chat.
• Export Transcript – Download your chat history for future reference
• Send text messages, audio, and video messages
• Take video and audio calls

It’s convenient, anyone can join with just one click

Virtual events remove geographical barriers, meaning, there’s no traveling involved. Anyone can join at the comfort of their homes, without limiting the opportunity to connect with suppliers, colleagues, and prospects from around the globe. 

With RumbleTalk, you can make it even simpler for everyone to enter your group chat through a QR code. All they need to do is scan the QR code with their smartphone, then they will be redirected to your online event. No need to install anything. As a result, this will significantly increase your attendee count, leading to more visitors and more opportunities to market your business.

Here’s a step-by-step guide on how to generate your chat QR code:

RumbleTalk group chat for virtual events

What’s great about online events is that they are customizable and can be tailored to your business needs. So, it’s best to invest in the right online communication and engagement tool that aligns with your goals. 

May it be for a virtual job fair, a trade show, a business conference, or a community event, RumbleTalk has thoughtfully designed a group chat plugin to make your next virtual event more fun and interactive. 

Create your free chat or customize your own plan HERE.