Almost half of the population has bought something online. Therefore, you’re aware that your purchasing experience might differ drastically depending on the marketplace website you’re using. When it comes to online marketplaces, chat integrations could constitute a major advantage.

In this post, we’ll go through how RumbleTalk works on your website and how real-time communication between buyers and co-buyers influences outcomes.

Moreover, we’ll share tactics you may do to not just enhance revenue but also client engagement. As a result, whether or not they have an urgent purchase in mind, consumers will return regularly.

How to implement a chat platform on online marketplaces

Using it as a group chat to connect with chat agents for product queries

According to the Baltic Times, 60% of online sellers use live support to boost sales. In addition, 76% of online shoppers prefer to speak with a live representative when seeking information about products or services.

RumbleTalk makes it simple for you to walk your customers through the purchase process. Make it easier for them to contact your customer service personnel. This tactic has the potential to significantly enhance customer satisfaction and create more loyal consumers.

Using the chat as a community chat for customers to come together

According to many online review statistics, 9 out of 10 consumers examine product or service reviews before purchasing a product or service. With RumbleTalk, your prospective customers may not only read reviews but also converse with other customers directly on your website. What a great approach to acquire personal recommendations from brand enthusiasts!

Using it as a discussion room for events

Is your event being streamed online? Include RumbleTalk as your virtual events chat to provide your audience with a space to talk and have fun! To increase purchases, you may send out polls, have a Q&A session with your presenters, or even do live selling. According to Klarna, 60-80% of customers who attempted live shopping enhanced their purchasing experience.

Enhance customers’ buying experience on online marketplaces with these chat features

Share chat availability status

If you’re using your website chat as a community group chat, you should let your visitors know if you’re Available, Busy, or Away. However, if your agents are unavailable, your audience can still access the chat and engage with the other visitors.

One-on-One Private Chat

Do you need to provide a more tailored service to a certain customer? Go ahead and start a one-on-one private conversation with him or her on your website. You may also make free audio and video calls!

Q&A Sessions with Moderators

It’s advisable to utilize the Moderated Queued Chat if you wish to stream your event on your website. It’s a standard group chat, except this time there’s a moderator. Before the messages go live in the chat, he or she can accept or reject them before going live. Great for holding Q&A sessions with event speakers.

Share YouTube videos

Share video tutorials, product reviews, and influencer vlogs for everyone to watch in your chat room! Simply copy and paste the video URL into the conversation. It’s as simple as that!

Polls

Send out polls to your audience to make your interactions more interesting. Inquire about the product they are shopping for, the price point they are comfortable with, or how your product can be improved.

Increase sales and convert prospects into customers with a marketplace chat

A marketplace community chat is an effective tool for engaging with site visitors on a whole new level. With revolutionary solutions like RumbleTalk, online retailers and customers may now communicate in real-time more effectively than ever before.

If you want to get started, we have a free lifetime plan that you can acquire here. Please contact us at support@rumbletalk.com if you require a customized package or assistance regarding chat integration.

Companies can now do live streaming through a variety of platforms. Which, however, are the most effective routes for boosting audience engagement? Embedding a group chat in your website can significantly improve your customer satisfaction score by 90%, so that makes it a pretty attractive place to start. This is because using a. group chat software enables you to communicate with your audience, especially if you’re using live broadcasting services.

Increased customer satisfaction directly affects customer loyalty and retention, which may be achieved with the aid of an event chat (i.e., revenue).

Utilizing an event chat to drive audience engagement

Event participants can message, or “chat,” with other participants or moderators in real-time from their devices while they are on your website using a group chat for events. Companies can embed a group chat room alongside their live stream, where participants and chat administrators can communicate via instant message.

Event chat software are compatible with most websites, as a plugin or as an integration. These native integrations centralize all contact records, conversations, transcripts, and data so your organization has a single info source when it comes to your customers.

Features of event chat that live broadcasting services can make the most of

What features should an event chat have? That will mostly depend on the sector, scale, and particular requirements of your virtual event.

To use it with broadcasting services, you might want to choose software with co-browsing and screen-sharing features so you can quickly reply to your audience’s queries.

When picking an event chat, the following are some typical qualities to consider:

• Unobtrusive chat widget that visitors can hide while browsing your website
• Top-of-the-line chat moderation
• Live polls
• Keep important data through a chat transcript export feature

RumbleTalk is an event chat software dedicated to virtual events such as job fairs, meetings, conferences, and more. The platform boasts the following features:

• Group Chat or Private Chats
• Chat moderation through approving and deleting messages
• Quick polls to engage event attendees
• Ability to export the chat transcript and user list (for networking)
• Ban and disconnect spammers or trolls
• Easy multimedia sharing
• Works in both web and mobile browsers

RumbleTalk live chat also lets you customize the chat room with a variety of customization options. You can start with a free account and upgrade your plan (customizable). RumbleTalk also offers a free demo with their support team, just email support@rumbletalk.com.

So, where can you use RumbleTalk live chat? Take a look at our top live broadcasting services below.

Top live broadcasting services to use next to RumbleTalk

Dacast

Dacast is a top-notch platform for live streaming and hosting videos for companies and groups. They provide some of the most affordable prices in the market as a live streaming and video hosting platform.

They have been offering OTT services to numerous clientele since its start in October 2010 and it has helped them gain notoriety ever since.

This software is best for sports games, religious gatherings, and hosting live events. Get started with a basic plan.

Vimeo

Vimeo is an American video hosting, sharing, and services platform headquartered in New York City. The platform focuses on the delivery of high-definition video across a range of devices. Vimeo’s business model is through software as a service.

It’s an interactive video platform that allows users to personalize their branding. Viewers can buy directly from live streams and make videos shoppable.

With a live chat next to it, it can enhance its call-to-action. Check out their plans here.

Brightcove

Video works well for all purposes, including motivating or training team members, promoting goods or services, and entertaining and informing subscribers. Brightcove offers you the most dependable, expandable, and secure platform.

They’ve even received two Technology and Engineering Emmy Awards for it. Since 2004, our technology has assisted clients all over the world in using the extraordinary power of video.

Their platform boasts monetization, flawless user experience/viewing, personalization, and interactivity.

Brightcove allows its users to embed an optional live chat room, e.g., RumbleTalk, next to their live broadcasting service.

With all these features, it may come with a price. You can talk to their sales team to get an idea.

YouTube Live

There’s a lot you can accomplish with YouTube Live broadcasting.

Livestreaming a video can be as simple as hitting the “Go Live” button on your mobile app, which will notify your subscribers that you’re available right away.

Other important things to know about YouTube Live are as follows:

• Stream live from a webcam, encoder, or directly from the mobile app.
• View real-time data to observe how people are interacting.
• Allow supporters and viewers to give money via live chat.

The greatest thing about YouTube Live is how you can use it for free. All you need to do is create a YouTube account. Anyone can go live.

Read: Create a Memorable Group Chatting Experience + YouTube Live

Using an event chat next to live broadcasting services can help grow your business in so many ways

Using event chat software next to live broadcasting services, chat moderators may communicate with event participants in real-time, addressing their concerns and providing answers to their queries. Instant communication with participants improves their satisfaction while also enabling businesses to grow while maintaining a high level of service.

Israel, November 15, 2022: TheWebAppMarket presents an amazing moderated group chat tool for websites and events. It can be used to engage people from all over the world – from brand marketing, live events, panel debates, academic settings, online trading, live radios, fan clubs, livestreams, customer engagements, or even just casual conversations.

With a simple embed code and a strong API, any website, whether a live event or a website, can have a stylish chat added into it. 

With the chat service already installed on over 500,000 websites, you can set up a fully working chat room on your website, or beside your event livestream!

A variety of pre-built themes are included with the plugin. These themes can be used to create an eye-catching group chat design that is consistent with your brand. For more advanced users, you can also generate your themes and tailor them to your needs using CSS development.

Your entire chat creation and managing can be done from a REST API. You can change the chat types anytime and export your chat history. 

Administrator can entirely manage the conversation too. They have special functions such as screening messages before it goes live into the group chat, ban profanity or unwanted users, mute all users, slow down the chat, and more. To prevent unneeded complexities, you can enable or disable your security features. 

“We love to listen to our clients, I believe this is how you grow to be something that makes them feel valued and ultimately fosters a stronger sense of connection with the brand.” 

– Eyal Misk, CEO & Founder of RumbleTalk Chat

About TheWebAppMarket is the top ratings and reviews platform for web apps, mobile apps, software solutions, and digital service providers. As one of the world’s top app review websites, they constantly look for new-age technologies that potential users may not know about.