CASE STUDY: One virtual job fair, multiple chat rooms, hundreds of new hires

It was mid-September last year when our client, a recruitment agency, organized a virtual job fair. An event that brought over 50 companies looking to fill in more than 400 positions around the globe.

We are well aware that a virtual job fair has been an effective way for businesses to hire qualified individuals. But, this time, they took it a notch higher. They used a live chat tool that significantly made the whole experience better. Both for the hiring managers, and job seekers.

“A live chat event offered the perfect solution. We were able to interact with candidates while we narrowed down our list of applicants who had the skills our employers were looking for.” A testimony from one of the organizers.

After integrating multiple RumbleTalk live chat rooms in the event website, the companies were able to communicate seamlessly with the candidates. And, they were able to select the best person for the job in less than three weeks’ time. Read through the article to learn how it all worked out.

The Objective: To recruit quality candidates that’ll fill in managerial-level roles

virtual job fair

The goal is to fill in more than 400 professional roles in two weeks. The job vacancy mix is 50% general managers, 25% business development executives, 20% sales managers, and 5% customer service representatives. Most of these prospects were mid-level to senior professionals.

A good chunk has at least 8 years of experience in their field. Furthermore, the hiring agency aims to open the opportunity to professionals around the globe.

As I’m sure you can imagine, getting so many qualified individuals in so many locations is no easy feat. So, how did they manage to do that?

The Solution: A virtual job fair paired with multiple chat rooms and powerful communication tools

The hiring agency created an event website, where they hosted a two-week virtual job fair. To make it more efficient, safe, and engaging, they embedded a RumbleTalk group chat into the event page. Having this live chat made it easier to facilitate real-time interaction with employers and candidates. Below are some of the tools that were maximized during the event.

The RumbleTalk Experience: Features that helped us reach the goal

  1. Multiple Chat Rooms – RumbleTalk can be customized based on the number of chat rooms you need. In this event, the organizers created 150 chat rooms that served as online booths for the companies and private meeting rooms for one-on-one interviews. By setting this up, job-seekers enjoyed access to many different employers and opportunities at once. They were also able to have conversations with multiple companies all in one virtual space without having to leave any sessions. Furthermore, employers are able to reach out to as many candidates as they see fit.
  2. One-on-one Private Chat Rooms – Aside from having their own virtual booth. RumbleTalk also helped the employers to create a room for separate, private conversations with their prospective candidates. For instance, when a hiring manager sees someone inside their booth with a stellar profile, he or she can instantly set up a private, one-on-one interview. All he or she needs to do is to message the candidate, and they will have their own private chat room. Inside the chat room, they can exchange documents, images, or a link to their portfolio. They can also do a two-way live video interviewing so that employers could see potential candidates face-to-face.
  3. InText Service Keywords – The Keywords function dynamically turns any word into links or downloadable documents. In a virtual job fair, this is useful for when you need to send a registration form, a company presentation, or send a downloadable file to the candidates. No need to copy and paste your documents and links for every person you talk to.

The Results: 115% increase in applications, 82% of job openings filled, hiring process time cut down in half

After the two-week event, the organizers saw a 115% increase in applications vs the previous online job fair without RumbleTalk. That’s over 3800 participants. 82% of the job openings were filled within two weeks, cutting the hiring process time in half.

Knowing that the typical hiring process for most organizations can take anywhere from one to two months. So, having a virtual events chat partner alongside your event would not only speed up the process but also got a glimpse into the candidates’ personalities. This helped them finalize hiring decisions much faster.

Invest in smartly-designed tools for efficient hiring in a virtual job fair

Whether you’re in a high-cost-of-living area or searching for remote talent all over the world, screening and reaching out to high-quality prospects can be difficult. Plus, with so many new tools on offer – from video interviews to multiple online meeting rooms – it can be hard to know where to invest your time and money in order to find your next star employee.

Using RumbleTalk live chat to discuss career opportunities on an online job board was a natural choice. It boosted engagement and allowed the companies to get in touch with hundreds of high-quality candidates from all over the world.

If you’re planning to create a virtual job fair or any similar event alongside a RumbleTalk live chat, send us a message at support@rumbletalk.com for a quick discussion.

Make your members feel valued with the exclusive Members Chat

When you need to connect with your members, there’s nothing like having an exclusive chat channel that isn’t publicly accessible like the Members Chat. In fact, it’s one of the many special features that make Rumbletalk so great!

The Members Chat, one of the RumbleTalk chat types, is an exclusive community chat feature. It allows your members to easily get in touch with each other in a private group chat. You can even use this platform to draw attention to new services or product releases by announcing it directly to your members. It’s simple, it’s fast, and it’s the best way to make sure that your community stays happy!

What is a Members Chat?

Members Chat is an exclusive group chat that is exclusive to your members only. It’s an interactive way for users to share and learn from each other, or just hang out and have fun. It’s a great way to give your members a sense of belonging and confidence. So, it serves as a real-life community group. A safe space where you can ask questions, make suggestions and connect with others in one spot. Perfect for closed group discussion and membership events.

Features of a Members Chat

  1. Add a welcome message – A welcome pop-up message on your chat encourages visitors to talk to each other. Your message can include brief information about the subject of your group chat, the ground rules, or an ice breaker. Set up your welcome message in a few easy steps.
welcome message

2. Automatic log in through Login SDK – If you have your own users base and wish to connect it to your RumbleTalk Chat, you can use these API instructions to set it up. With RumbleTalk’s Login SDK, your users will be logged into your chat automatically. RumbleTalk RESTful API can be used, along with the Login SDK, if more advanced integration is needed.

3. Moderate the chat as the Chat Users Administrator – Assign a chat administrator to moderate the virtual room. As the admin, he or she has the power to delete all messages at once. Also, the admin can also mute everyone in the chat, useful when you need the members to focus on a presentation or announcement. Other admin features are as follows: Export chat transcript, disconnect or ban users, and collect feedback through Polls.

polls

4. Make video or audio calls – Aside from sending text messages, your members can also make video and audio calls in the chat anytime.

5. Turn words into links with Keywords – Any word can be linked to a website, a file, a form. For instance, you can use this to send registration forms, members announcement posters, video files, and more. This makes every conversation more efficient.

keywords

6. Share files, images, and Youtube videos – Add color to every topic by sharing any type of file, image, video, links, or emojis to the group chat. Using RumbleTalk’s multimedia sharing tool, users can just click the paperclip icon at the bottom of the chat window and choose the file they want to share.

members chat file sharing

Get started in a few steps. Set up your Rumbletalk Members Chat by following the specific instructions for your platform (1) WordPress, (2) Moodle.

A thriving, exclusive community powered by Rumbletalk

The first part of building a community is making people feel they’re part of something special. Members Chat is a chat type exclusively for your members. So, we’ve made it easy for your to integrate this chat room directly into your website, forum or community. Furthermore, Rumbletalk has provided a powerful set of tools that allows your members to connect and engage with each other on an entirely new level.

If you need any assistance on integration and other information, send us a message at support@rumbletalk.com and we’d be glad to give you a demo for free.

CASE STUDY: Conversations that lead to conversions: How RumbleTalk helped exceed the event sales target

It’s no secret that e-commerce websites have been taking a page out of social media’s book by adding community features to increase conversions. So, this is exactly what we did for an online event in the first quarter of 2021.

We acknowledge that one of the most impactful ways to increase sales conversions on your website is to add a live chat room. It’s something that allows customers to communicate directly with your company, or each other, in real-time, via their browser or mobile device. This can have a major impact on conversions. Since more than half of online customers (58%) abandon their carts without any further action.

With RumbleTalk, eliminate friction and help your customers close the deal with confidence. Do this by providing a chat room where they can instantly gather more information about your product or service, through real clients.

Read through the blog to see how we provided a website with staggering results as they used Rumbletalk chat alongside their virtual event.

The Problem: Low sales conversions on an e-commerce website

60% of their visitors were only browsing, not talking, not buying. Customers and potential customers don’t feel like they can freely exchange opinions on topics they are interested in. Why? Because they didn’t have a platform to do so. Website visitors had no idea where to go if they needed to engage in a chat with a brand or with fellow customers. As a result, there have been high bounce rates, low conversions, and no relationship built between the brand and the client.

The Solution: A live chat platform for your website’s live event

After weeks of research and demos here and there. The company signed up with RumbleTalk, a group chat platform that allows you and your clients to be able to stay in touch with each other beyond just social media.

RumbleTalk is a smartly designed, modern, and stylish plugin that integrates a fully functional chat room to any website, engaging thousands of live chatters. It works as a one-stop solution for all your audience engagement needs.

In this case, the company integrated RumbleTalk virtual events chat into their website during a live event. With that, all visitors gained access to a community group chat where they can discuss anything with their fellow customers.

The virtual event made sure to open the chat to the public and hold Q&A portions for a more engaging session.

Features and Functions of Rumbletalk Group Chat

Rumbletalk chat comes with an array of well-crafted audience engagement tools you can use along the way.

In the event program, from a Social Chat, the company switched to a Moderated Chat. Here, they assigned an administrator to manage the chat room. During the program, the admin held Q&A sessions to answer inquiries from clients. Perfect to convince those leads to purchase right then and there.

Here are other tools to help you moderate the chat as the administrator:

The Results: 4% increase in sales conversions. With a 6% overall lift in revenue.

conversions

Over a 3-month period with RumbleTalk, the business recorded a 4% increase in conversion from people visiting the website. That’s over 1,500 more products sold than before having a Rumbletalk chat accompany their live event.

In terms of sales, we saw an overall 6% lift in revenue in website sales. More so, after 3 consecutive events (once a month), there was a 27% increase in conversion rate!

Furthermore, conversations don’t just generate sales, but also build loyal, returning clients. This is something we are very much proud of. Aside from the numbers and targets, it is also about building a thriving community in a safe, virtual space.

Improve revenue and customer loyalty in one single solution

In conclusion, to be successful, you must gain an insight into your customers’ minds. To do so, you need real conversations in real-time. And, RumbleTalk made it easy for businesses to do so by simply allowing people to communicate with each other on your website, or during live events. Furthermore, conversing with others about your product and having received positive responses from other users influences their buying behavior.

It doesn’t matter if you sell gadgets or consultation services. The way you position your products and services is only going to work if people want it. So, make sure you provide them with an opportunity for real conversations. A virtual space where they can get answers to their questions. And avoid leaving them in search of those answers elsewhere on Google. After all, cleverly designed landing pages are as important as having valuable conversations.

Ready to make your own RumbleTalk story? Talk to us at support@rumbletalk.com and let’s get started asap!