Customer experience and audience feedback are inextricably linked. When you combine this with an online chat platform, you increase the chances of engagement, leading to an improved customer experience.

The audience wants to be heard and interact at all types of events. Companies and individuals have used various types of audience feedback platforms over the years.

However, it is best to be prepared before sending a feedback form. A nice survey is not an excuse for a sloppy event presentation.

So, let’s talk about how you can incorporate an online chat platform to collect audience feedback.

Creating a platform for Q&A

You must have a platform in place before you begin. For instance, create a Moderated Chat using an online chat platform. You can easily hold Q&A sessions at your event using a Moderated Chat.

It can be used as a Q&A platform for events, presentations, and as a medium to get feedback.

Here are the steps to setting up an online chat platform to serve as a moderated Q&A chat.

1. To begin, go to the website.
2. Create an account.
3. Select a type of chat. In this scenario, we’ll go with Moderated Chat.
4. Configure the chat settings as desired. You can change the theme of the chat, add moderators, and even put up a paywall.

In the Moderated Chat, queueing messages is possible. Moderators can select which questions or messages will be displayed in the chat.

If moderators believe the question/message is inappropriate, they have the authority to delete it. With this, you can start a Q&A session from scratch.

Q&A: How to keep your audience’s attention

Engage the audience with a Q&A session. Instead of simply speaking to your audience in a one-sided manner, allow them to submit questions. As a result, you create two-way interaction.

Before you begin, inform your audience about the platform. Give them instructions on how to use it, especially if it’s a new mechanic. You can begin using the platform once they understand it.

Hold Q&A sessions alongside your presentation or use the online chat platform as a live chat. You don’t need multiple pieces of software or websites to communicate with your audience. All you require is a reliable online chat platform.

There are two ways to communicate with your audience when using the Q&A chat.

• Pose questions to them. As a speaker, you must ask questions of the audience. Why is this the case? The answer is so that you can address them during the live event. This gives the audience the impression that their opinion is valued.
• Request that they submit questions. You must encourage your audience to submit questions as a speaker. The situation is tense. As a result, by inviting your audience to submit questions, you can be prepared to respond to them. As a moderator/live chat agent, you can instruct the speaker to have his answers ready.

If you want to increase the chances of successfully improving customer experience, use a moderated Q&A chat.

Finish with a poll to request feedback from the audience and improve customer experience

Do you have any closing remarks for your event? Why not end it with a poll? A poll allows you to collect feedback from the audience after each event.

Polls allow you to create questions with four predefined answers from which to choose. For example, you could use a poll to find out how your audience felt about the event.

You can get audience feedback at any time if you have a poll platform. This allows you to collect data for your next event. Polls allow you to ask questions about anything from topics to things you can improve, e.g., customer experience.

What is the relationship between customer experience and audience feedback?

One of the most current ways to ask about customer experience is using an online chat platform. It won’t be enough if you don’t know how to use it properly.

You must know how to communicate with your audience if you want to know more about your customers’ wants and needs. This entails mastering the art of starting a discussion, sending a survey/poll, and receiving feedback. If you’re planning to ask about your customer’s experience with your product/service, then keep these points in mind.

You can reach us on Facebook and Twitter if you have any questions. Already have a RumbleTalk account? Contact us via Support.

Are you interested in more than simply the aforementioned features? You can see them by clicking here.

How can you make the most of chat room platforms now that they’re popular?

There is a plethora of software and services available. It is now up to you to decide when and where you will use them. A virtual connection exists via social media, the internet, and chat platforms.

Participation from the audience is the key to a successful virtual event. The audience can connect with anyone in the chat if you choose to include a group chat platform. Their peers can then share the event with their friends, resulting in increased attendance and engagement.

Participants from all over the world can join the conversation with the help of a group chat platform. Transform any little gathering into a large-scale gathering.

So, here are a few examples of how you can use a chat platform.

1. Check in on your community

You can stay in touch with your community by establishing a group chat. Because it is a group chat, anyone can share what is going on in their lives.

Interaction and engagement are critical components of your online community. As a result, you must engage them in the discussions and topics for which they came to the chat room.

A website contains numerous elements. These elements, however, are less effective if your community wishes to learn more about the product, company, individual, or any other topic.

This is the reason for the formation of communities. They use chat platforms to connect with other members and discuss topics that are important to them.

If your community was formed offline, then a chat platform is the best way to stay in touch with them.

2. Meeting virtually via Private Chat

Do you need to arrange a quick meeting? In a Private Chat, you can connect via audio and video calls.

Because the conversation is taking place in a Private Chat, both parties will feel safe.

You can speak with your client or a member of your team. Then, you can just talk about whatever needs to be secured. The Private Chat is intended for one-on-one conversations that require additional privacy.

3. Organize a live Q&A session or poll

Since there are people on the chat, why not ask them for their thoughts? You can try to elicit feedback on new content ideas, what they like about the chat, or where you can improve. Everything is fair game.

Chat polls can be easily created in the admin panel or the group chat. It’s a useful tool for gathering feedback from the audience.

4. Make a virtual event using chat platforms

With a minisite, you can create your own virtual event. It can be used to publicize yourself to others.

You can do this by using YouTube Live. You’ve created a virtual event by linking it on your minisite and changing your viewing settings.

To reach a new audience, invite your community or share the event on social media. Members of the chat can talk amongst themselves, or you can use it as a Q&A session for your event. More information is available here.

5. Share vital documents with clients or your team

Did you know that you can share important documents on chat platforms? All files are encrypted and secured, so you can be confident that no data will be lost.

You can also send it via private chat if you don’t feel comfortable sharing in the Group Chat. One-on-one conversations take place here. Discuss promotions, personal information, and other topics.

Chat platforms: New ways to connect

When you have a chat platform, connecting online is simple. There are endless possibilities, just as there are in the scenarios above.

So, go ahead and try out a chat platform right now.

Constantly bombarded with messages and queries, conversations in an online event are getting harder to keep up with. Organizing a Q&A chat session with your online event participants could be the answer.

Because there may be hundreds or thousands of people attending such events, some may miss out on the opportunity to submit their questions. All they can do is watch the event intently in the hopes of gaining something from it.

By allowing everyone a chance to have their question chosen, this difficulty can be overcome. Admins can choose from the participants’ questions, not only what the speaker sees flashing on the live chat, as long as you use a regulated chat for Q&As.

We will discuss the following themes in this article:

• Changing the mode of the monitored chat to Q&A
• Scenarios for Q&A chats

Let’s get started with the fundamentals.

1. Configuring the Moderated Chat to function as a Q&A forum

The Moderated Chat is one of the chat types on the RumbleTalk chat platform. Admins can use this feature to pre-approve messages before they are sent to the audience. So, admins are moderators in charge of the event chat.

1. Go to General & Logins > Chat type to begin using the Moderated Chat.
2. Now that you’ve decided on it as your chat type, you’ll need to appoint administrators. On your admin panel, go to the Users tab and click Add a new user. 
3. Appoint global administrators or administrators with only room access. The number of chat rooms will determine how many admins you need.

Now that you’ve completed that step, you can begin using the Moderated Chat.

When the speaker asks questions to the audience, the chat acts as a Q&A mode, with admins deciding which ones will be answered.

Only questions that have been approved will appear in the chat room. Additionally, only administrators have the ability to approve or delete messages.

This way, everyone has a chance to have their question chosen rather than just the last one the speaker sees on the screen.

2. Q&A mode: various scenarios

You can use the Q&A mode in a variety of scenarios. Here are some of the more common ones.

Online gatherings

This is the most common scenario. Because online events are usually accompanied by live streams, it’s best to have a chat alongside them.

During the online event, the speakers will be able to ask the audience questions. The admins are then present to monitor and approve questions. If you want to learn more, check out this blog post about how to control the discussion with a Q&A chat.

Webcasts

Do you know what a webcast is? If you answered yes, you understand how important it is for your audience to have a voice.

By providing them with what they want, they’re interested in chatting more about your topic, product, or whatever area you’re covering on your webcast.

Find more about it here: Interactive webcasting chat for live webcasts and events

Company meetings

Because of what is going on in the world, the majority of employees are working from home. This necessitates remote team meetings. When you introduce the Q&A mode to your team, you can hold sessions in which employees can submit questions for an executive/HR representative to answer. This is merely one example.

You can read this guide on managing remote teams in a virtual environment.

3. Q&A sessions in an online event supervised by admins

It’s easy to get lost in a large virtual event, especially in conversations. Q&As aren’t always straightforward to manage, but with the appropriate technology, they can be. If you know how to utilize the platform and have your admins with you, Q&As may be simple and enjoyable.

Virtually holding events is no longer as terrifying. Even complete strangers can host one. All you have to do now is prepare for the other items you’ll need for your Q&A session now that you’re confident with your chat platform.

If you want to learn more about RumbleTalk’s platform, contact us.