A virtual event is an occasion happening in a digital environment rather than a physical location. Event organizers now learn to redesign the online event experience through innovative tools such as a chat platform.

An event chat platform combines multiple features in one, which helps virtual events succeed. What makes it so special is that, there are even more opportunities to create engagement-driven experiences that extend well beyond a computer screen.

With messaging, you can make use of features like video/audio calling, moderation, polls, and more, making it ideal for any virtual event.

During virtual events, the focus is on your audience and how you can make the event more interesting for them. A chat puts everything on one platform so that users can easily express and communicate in events.

Why a chat platform for virtual events

For virtual events, the tools that you use should be versatile. When you do this, you ensure the success of your event.

Because events are not one size fits all, the tools that you use could make or break the events held. A chat platform can be used in multiple ways through its various features.

Given that there are so many features and ways you can use a chat, we have compiled three reasons why your virtual events need to be accompanied by one.

Voice and video calling

In this new era, “Good day” and “How are you?” have become such common greetings sent over texts. Yes, messaging is a great way to communicate, but calling takes it to even greater heights.

With the advancement of technology, messaging is not the only form of communication that people have. Voice and video calling are two features, which boost user experience. In virtual events, e.g., job fairs, to recreate the interview experience, video calling can come in handy.

In addition, only messaging may not convey a message properly. So, some users prefer to initiate a voice call to make sure the other party gets the right message.

Customize the chat design to fit your theme

Tune the look and feel of your chat with skins and themes. By adding a few lines of CSS, you can easily change the chat design.

Change backgrounds, adjust fonts, change messages’ colors, and other design properties to customize the chat design and make it fit your event or website theme perfectly.

Connect exhibitors and attendees

To get a similar experience with in-person booths, use the chat. Chat platforms make it easy to set up virtual booths where attendees can instantly reach out to exhibitors.

With a group chat, exhibitors can share documents, videos, and images as promotional material in the chat to answer an attendee’s question.

Another great thing about chat platforms for virtual events is that it allows for networking. While there’s an event ongoing, participants can go into the general chat room and chat up with other participants. They can make important connections during the event.

These features make virtual events feel like in-person events and emulate the booths in conferences, job fairs, and other events.

Conclusion

The features included in this blog are all essential for virtual events. You might be thinking that achieving this is hard. However, it’s not. All of these features are available at RumbleTalk and you can set it up in a matter of minutes. With the knowledge base, you can find step-by-step tutorials and guides (even with videos) to help you get started.

If you want to learn more about how we can help with your next virtual event, click here to speak with our experts, and they can guide you with what you need or answer any questions you might have.

Small- and medium-sized businesses who choose not to invest in a whole team for support try to manage what they can in answering their customers’ questions by using tools like a live group chat.

Not only that, but when you have a live group chat, it can increase traffic by letting customers talk about the product or a virtual event related to your business.

Here’s how a live group chat can help increase website traffic and more.

No need to wait for the support team to email

Since email is still the preferred form of communication for support, why not use live chat for it? For example, a customer wants to reset his password. This is easily answerable in the chat.

With a live group chat, everything is faster. From checkout to answering product-related questions, your team or even other customers can help.

If you’re hosting an event on a site, then getting back by email is not the best option. When you have a live group chat, you can instantly reply and even give discounts on the spot. Similarly, if you have an e-commerce store, a live chat can help you convert customers quickly and easily.

Accessible from any part of the world

Is your website or store catering internationally? If you have a live chat, then businesses like you can interact with your customers from anywhere in the world at no additional cost.

Instead of setting up a physical office in a country, you can talk to your customers in the chat. All your customer needs is an internet connection and a device to access the website. Then, they can talk to you and other customers about the product, making a purchase, etc.

Convert visitors to customers with a live group chat

Although marketing campaigns and sales strategies can increase visitors, you still lose money when visitors don’t make a purchase.

A live group chat does not only help increase traffic, but it also helps you make a sale when you chat up your visitors.

Studies show that more than 30% of visitors purchase a product when they talk to a support agent or someone who has a good experience with the product. Therefore, if you leave the live group chat open to anyone, then you can give your customers both. 

You can also customize the message when a customer comes into the chat. This is called a welcome message and customers will see it once they enter the chat. After that, they can either close it or leave it as is.

To add a welcome message, follow these steps.

• First, go to Chat Operations.
• Then, type in your welcome message in the text box. You can type in a maximum of 1024 characters.
• Now, the customers will see the welcome message anytime they enter the chat.

You can watch this video to see it in action.

Connecting with your customers with a live group chat

Most businesses today have an online presence in the form of a website or social media. What sets a customer-centric business apart is using these platforms to provide customized interactions and active responses. Building a strong relationship with your clients earns their trust, and will be more likely to refer or engage you on future projects.

Having a group chat is one of the strongest foundations of communication that will allow you to build and maintain a positive business relationship with your clients.

To know how you can get one, visit our website.

Since the pandemic, attention spans are at an all-time low. People have been signing up for webinars in their free time. Streaming YouTube and Instagram live streams while at work. And there’s a viral Tiktok that’s spreading that you just need to watch. But how do you keep your audience’s attention? Why not try using a chat poll?

Trying out polls

If you’re hosting an online event, workshop, or training course that people can watch in their free time, it may be a bit tough. Who would want to watch a boring session when they can watch a Twitch stream?

We found an innovative way to keep your online watchers switched on. Let’s find out how you can use RumbleTalk Polls, stimulate your audience’s attention, and create interaction.

Prepare for a guide on keeping your audience engaged and not switching tabs every few minutes.

How a chat poll can help in audience engagement

The polls feature for group chats allows you to create multiple choice questions for live events, meetings, or discussions. You’re able to create and send polls during the event and gather responses from your participants.

Chat owners can also see the final results in the admin panel, which can be used for data gathering. Everyone’s answers will be anonymous. Therefore, participants still have their privacy.

By using chat polls, participants are giddy to send in their answers. Why? It keeps them entertained. Therefore, they will send in their votes. It’s one of the strategies that event hosts use so that participants will stay in the event.

Launching a poll

To start a poll, here are the steps that you need to take.

1. First, create a poll. You can do this in the admin panel or the chat directly.
2. Next, type a question and four predefined answers. Participants will choose from these and send in their answers.
3. Then, if you’re satisfied with your poll, you can either save it or send it. Save means it will be saved as a draft. Send means it will be launched immediately.
4. After sending the poll, it will appear on every user’s screen.

To end a poll, you can publish the results on the screen. Also, you can publish results again the same way for participants who didn’t get to see the results. If you want to resend the poll for participants who weren’t around, you can do so in the admin panel. Then, click Resend and it will appear again. However, publish the results before you do this. Else, you cannot resend the poll and start over again.

What’s next?

Are you holding events or conferences next to a group chat platform? Then, here are some articles that you can use as a resource for increasing audience participation:

• Check out this post on where it all started: RumbleTalk Polls
• Find out where you can use chat polls and how you can use them as a feedback outlet.
• Engage your participants with various strategies. Read all about it here.

Sign up now in the platform to create and launch polls.