As a company, one of the most important aspects of success is to make a customer happy. Every company wants to be at the top and have their product be the best, as well as meet their customers’ needs. However, to do so, a company must first understand its customers’ expectations. This is where feedback comes in.

What is the significance of customer feedback?

Customer feedback allows you to better understand your customers’ expectations, such as whether they are satisfied with the product and service, what they would like to see improved, and so on. Changes in product development are easier to target as a result of this.

So, how do you ask for customer feedback? How do you know if you’re on the right track? There are numerous methods for gathering feedback. In this article, we will discuss effective strategies for gathering feedback.

Making quick polls

Surveys and polls are two commonly used feedback methods. To get feedback from logged-in customers, a company can post polls in the group chat.

Polls are typically brief and save time. Customers will only choose from the options because there are already answers they can choose from.

The RumbleTalk group chat platform makes it simple to create a poll. Here are the steps you must take to create one.

1. Log-in to your RumbleTalk account or sign up for a free chat.
2. Click Settings > Polls in your admin panel.
3. Choose Create new poll.
4. Type in a question and four pre-made answers, which your customers can choose from.

It’s really that simple! You can also start a poll right in the group chat. Simply click the gear icon (chat settings) below the user’s list and then select Polls. Then, repeat the preceding steps.

Read the following article to know more about the Polls feature and its uses: Where You Can Use Chat Polls

Request feedback from your customers

Because you used Polls, you can ask your customers why they chose the answers they did. Anyone can send a message in the group chat. To do this, activate Admin mode as an administrator. In the meantime, use this to notify everyone in the chat that it will be used for polls and feedback.

Admin mode allows you to prevent chatters from sending messages. Only administrators are permitted to speak. The admin mode can be enabled directly in the chat settings.

After sending the notification, turn off Admin mode and allow customers to leave comments or suggestions. This allows you to learn more about their responses and what they would like to see improved about the product.

This is another way to collect feedback from your customers. Even if you don’t send out polls, you can ask as an admin what they like about your product. Then, after disabling the Admin mode feature, customers can freely say what they like in the chat room.

After, you can export the chat transcript and keep a copy of their answers. This serves as feedback for your product.

Pay attention to what your customers have to say

Whatever your customer says in the chat and whatever their experience is with your product, it is your responsibility to take it seriously. Any form of feedback is a learning experience. It’s a good way to improve overall company status and branding while also providing a better customer experience. If you listen to your customers, you will be able to deliver results and satisfy them.

For more information on customer feedback and collection, check out the related articles:

• Capture audience feedback with an online chat platform
• Audience Engagement Strategies
• Increase Audience Interaction Through A Chat Poll

Get in touch with us through our social media channels. If you want to get a free demo and learn more about our platform, then send us a message at support@rumbletalk.com.

Are you looking for a more efficient way to redirect your group chat audience into a specific webpage or file? Try RumbleTalk’s InText Keywords. This system only takes minutes to set up and doesn’t require any type of special coding knowledge or website design skills.

Get started today with everything you need to know about this feature.

What is RumbleTalk InText Keywords?

The InText Keyword feature is an exciting tool available on your RumbleTalk Chat. This turns single words or phrases into dynamic hyperlinks. Therefore, allowing you to associate any word with any webpage, download file, online document, PowerPoint presentation, Excel spreadsheet, PDF, video, or affiliate link of your choice.

With RumbleTalk InText Keywords, you have complete control over your links – if you want the link to go to one place or another and what happens when it’s clicked on. Not only that, but your links will be permanently associated with your targeted keyword phrase – even if the page address changes or the page moves around on the site or changes names altogether!

Where can I use InText Keywords?

InText Keywords can be used for anything. For example, live events, website communities, education, trade shows, conferences, and one-on-one consultations.

The idea is to never send the link over and over again. So just type in your keyword and it will automatically be clickable – redirecting your audience to the file, webpage, or form you want them to see. Here are some of the ways you can use an InText Keyword.

For online job fairs, use it to send people directly to a website where they can see the job listings. How about an online application form? Sure!

For conferences, use it so your audience can fill out a survey form. This way, you can easily get their feedback without sending the links again and again.

For education, use an InText Keyword so that your students will have easy access to key documents and presentations.

For e-commerce website chats, use your keywords so that your community can download the menu easily. Moreover, you can also send them to your order form.

For online consultations and medical advice, typing in the key term will generate links directing your patients directly towards web pages where they need to fill out the registration form. You can also redirect them to instructional videos on Youtube without copy-pasting the Youtube link.

How do I create an InText Keyword?

Creating your keywords is simple, you can set it up in no time. Just follow the steps below:

1. Go to your admin panel.
2. Go to Settings and select Keywords from the drop-down menu.
3. Enter the keyword(s) and URL that you want to associate it with.
4. Click Save.

That’s it! Your keywords are now active.

Don’t be limited to just a single word. InText Keywords work for phrases as well.

The number of keywords you can add to a group chat depends on your current plan. Don’t worry though, you can upgrade your plan and add keywords at any time!

A simple solution to make your conversations more efficient

RumbleTalk’s InText Keywords is a great tool that lets you create keywords and easily turn them into dynamic links that redirect to anything! Finally, this feature optimizes your chat to make your conversations more efficient and interactive.

Create your free account now. You can also send us a message at support@rumbletalk.com and we’d be glad to assist you with a free demo.

For regular updates and more chat solutions, follow our Facebook page at https://facebook.com/rumbletalk.

Customers expect a quick response when contacting chat support. This entails careful management of customers’ expectations. To make customers happy, all agents must be proactive, responsible, provide timely responses, and be fully engaged with visitors. A company can exceed customers’ expectations and make them like the business by applying certain tactics. This is where live chat support comes in.

Avoiding common errors

The most important aspect of any chat support strategy is avoiding common blunders. To begin with, requesting too much information before the chat can annoy the visitor. Next, the installation of new software when a client already needs technical assistance can waste his time. These are the flaws that may put off potential customers.

Therefore, the best way to alleviate this is to interact with customers without collecting any data. From a customer’s POV, this will be a positive step. If any additional information is needed, ask for it at the end of the conversation. Lastly, referring to a browser-based platform will save the customer from bad user experience and frustration.

In using a browser-based platform, there are also big challenges. Here are the top 3 challenges and how you can avoid them.

Avoid using too much AI

Excessive use of support automation can have an impact on live chat support. It’s sometimes impossible for automated devices to provide a sufficient answer to a deeper issue. It can’t be a substitute for a live chat agent.

To avoid this situation, collect all of the queries that can be easily answered by a robot. All complex issues should be delegated to experienced chat agents. As a result, they can handle the issue appropriately and avoid tarnishing the company name.

Furthermore, it will save the clients time who are irritated by integrated systems. An example of this is requiring them to select from a list of options. Meanwhile, chat agents can appease such irate customers by responding quickly.

Chat agents can come to the rescue

The quality of chat agents is far more important than their quantity.

Consider this: a client needs help but a dialog box indicates that agents are unavailable. This will result in the loss of customers as well as negative feedback for the company. When you invest in your business, you can solve this problem. When your team is fully trained in dealing with customers, they can easily save the day. This includes having the knowledge of maximizing tools and multitasking.

Consistently providing chat support services around the clock (avoid missing peak chat times)

Neglecting peak hours in chat support can lead to customer dissatisfaction. If you’re unable to provide a 24/7 service, then consider hiring an organization. They can gather data from previous years, analyze rush hours, and choose the chat agents’ time. The majority of buyers’ locations, as well as national events and holidays, should all be taken into account. This strategy enables you to provide customer support in any circumstance.

The advantage of using a live chat support platform

Chat support provides real-time solutions with no delays. As opposed to phone and email support, it’s more customer-friendly. Using live chat support is inexpensive and easy to install.

It’s a basic requirement for any company that wants to provide the best customer experience. The use of integrated chat reduces the response time to common queries. Using various chat support methods, it’s very simple to manage multiple chats.

If you want to add a live chat platform to your website, then you can send us a message at support@rumbletalk.com for a free demo. You may also sign up for a free account and experience the features firsthand.

Visit our social media pages to get a glimpse of the platform in action. Check out our Facebook, Instagram, and Twitter accounts for more information.