Your customers are the lifeblood of your company, which is why it’s critical to monitor how they interact with your brand. Don’t just contact them when you want their business; find ways to show them you care regularly. This is how you increase customer interaction.

Here are effective ways to connect with your customers and establish long-term relationships that will keep them loyal to your brand.

Don’t use a one-size-fits-all strategy.

Don’t just make yourself available when your company is doing well or your customers are happy. If you want customers to trust and respect you, you must first demonstrate your commitment to making them happy.

Don’t just make yourself available when your company is doing well or your customers are happy. If you want customers to trust and respect you, you must first demonstrate your commitment to making them happy.

Following up.

Following up is a simple way to earn the appreciation of your customers. Nobody wants to file a complaint or ask a question only to be met with silence. Respond to customers throughout their purchasing journey so they can form a bond with you. This is also an excellent way to keep your company at the forefront of your customers’ minds.

Follow up with an existing customer who purchases a new or unique product to ensure they enjoyed it. Customers should be thanked for doing business with you. Everyone enjoys being acknowledged. Follow-up is also an excellent way to identify dissatisfied customers before they leave a negative review online.

Customers should be polled.

Sending out polls is an excellent way to stay informed about your customers’ wants and needs. For example, your company can send out periodic customer polls to gather feedback on which products customers prefer, what changes should be made to existing products, and what products should be added to your line. When your customers feel like they have a say in what you offer, it can help to build loyalty.

Furthermore, polling your customers can help you improve your overall product or service offering and cater to what your customers want. This can lead to increased sales.

How to create a live chat room dedicated to customer interaction

1. Login or sign up to RumbleTalk and access your admin panel.
2. Select Embed.
3. Adjust your desired settings for your chat room.
4. Copy and paste the generated code into your website.

After completing the steps above, you will now see your live chat room on your website. You can use it next to a live stream, for conferences, job fairs, small discussions, community chats, and more. With a chat room, connecting with customers has never been easier.

For instance, customers can talk to an agent if he/she needs help navigating the website or completing a sale. Scenarios like these assist companies in building their customer service. In turn, it also builds up their rapport.

The significance of customer interaction to your business’ growth

Customer interaction provides businesses with the information they need to improve customer satisfaction.

Without examining customer interaction data, a company may be losing customers without knowing why. Examining that data can reveal communication gaps, common occurrences that drive customers away, and other poor practices.

By reviewing the average customer interaction, your company can improve its customer experience strategy and provide a more useful, pleasant chatting experience. And the more enjoyable the interactions become, the more likely it is that customers will become loyal to your company.

Get a chat platform that can do this for you. We are offering free demos if you want to know more about RumbleTalk and how we can help you achieve this. So, send us a message at support@rumbletalk.com and we’d love to have a chat!

When it comes to connecting with your members, nothing beats having an exclusive virtual space that isn’t publicly accessible, such as the Members Chat. In fact, it’s one of the many features that makes RumbleTalk unique.

Members Chat, one of the RumbleTalk chat types, is a community-only chat feature. It enables your members to easily communicate with one another in a private group chat. You can even use this platform to draw attention to new services or product releases by directly informing your members about them. It’s easy, quick, and the most effective way to keep your community happy!

How does the Members Chat aid in creating an exclusive virtual space?

Members Chat is a private group chat available only to your members. It’s a virtual space/hangout where users can share and learn from one another. It’s an excellent way to instill a sense of belongingness and trust in your members. As a result, it functions as a real-life community group. It’s a secure environment where you can ask questions, make small talk, and connect with others all in one place. It’s ideal for small group discussions and community-exclusive events.

Chat features you can enjoy when you have an exclusive virtual space

Automatic log in via Login SDK

If you have your own user base and want to connect it to your RumbleTalk chat, follow these API instructions. Your users will be automatically logged into your chat with RumbleTalk’s Login SDK. If more advanced integration is required, the RumbleTalk RESTful API, in conjunction with the Login SDK, can be used. Learn more about it here.

Add a welcome message

A welcome message on your chat lets members know what to do when they enter the chat room. Your message can include brief details about the topic of your group chat, chat rules, or an introduction to what your community is all about. Create your welcome message in a few simple steps.

Moderate the chat as a chat admin

Assign your virtual space to an admin. He or she has the authority to delete all messages at once as acting moderator. Additionally, the admin can mute everyone in the chat, which is useful when you need everyone to focus on a presentation or announcement. Other admin features include the ability to collect feedback via polls, export chat transcript/user list, and disconnect or ban troublesome users.

Use InText Keywords to turn any word into a link to a website, file, or form

Use keywords to send registration forms, member announcement posters, video files, and other items. This improves the efficiency of every conversation.

Share files, images, and YouTube videos

Bring life to any topic by adding a file, image, video, or link to the group chat. Users can use RumbleTalk’s multimedia sharing tool by clicking the paperclip icon at the bottom of the chat window and selecting the file they want to share.

Make video or audio calls

In addition to text messages, your members can use the private chat to make video and audio calls at any time. Click a username and start a private conversation. You can then hold one-on-one calls.

Set up your Members Chat by following the instructions specific to your chosen platform.

• Set a Members Only Chat with WordPress RumbleTalk plugin
• How to make a “members only” chat in a Moodle page?

Inclusivity in exclusive communities

Making people feel like they’re a part of something special is the first step in creating a community. Members Chat is a chat type that is only available to your members. As a result, we’ve made it simple for you to incorporate this chat room into your website, community, or forum. Moreover, RumbleTalk has provided a robust set of features that enable your members to connect and engage with one another, taking it to another level.

If you require any assistance with integration or other information, please contact us at support@rumbletalk.com, and we will gladly provide you with a free demo.

So you’ve got your website, social media pages, and any other tools you’ll need to launch your brand. However, you would need more than this to be successful. That’s correct. We’re referring to the benefits of creating a mini website.

A mini website has surprisingly more benefits than we thought. We’ll share some of our experiences on minisites and how they can help you improve your digital footprint.

What exactly is a mini website?

A minisite is, as the name implies, a small website. This section contains all of the important information that you want your visitors to see right away.

A minisite’s key elements

It’s good to have a plan in mind when creating your minisite. Design is important in making your minisite cost-effective, just as it is in creating your website. Consider the following factors to entice visitors to stay or visit your website:

Content — Your content should be useful and relevant to your target audience. This should all lead back to your website and pique the interest of your target audience. 

Design — Use an eye-catching design to captivate your audience. Make it something that will appeal to your entire target audience.

UI — Keep it simple and precise. Inform your audience about the purpose of your minisite and direct them to your main pages.

With these factors as a guide, you’re sure to have a successful minisite. So, how and where can you create a minisite? That’s the real issue here. Let us introduce RumbleTalk Pages.

What exactly are RumbleTalk Pages?

RumbleTalk Pages is a new feature that allows you to create a minisite. You can now make your own “CHAT” page in the cloud.

Consider adding a chat page to your website if you’re building a brand, the owner of a company, or an individual with a website dedicated to your service.

RumbleTalk Pages is a minisite template that allows you to customize the elements that you need.

Here are the elements that you can modify:

Profile and header image — Select photos that best represent your service or product. You can choose to display Facebook and Twitter share buttons.

YouTube URL — You can use this to link to a video about your product or service. Alternatively, you can post a link to your upcoming YouTube Live stream (more on that later).

Text area — In this section, you can include a site description. Inform your target audience about your service or product. Bring out your inner writer and capture the attention of your audience. This could be your strategy for attracting new customers.

Chat room — RumbleTalk Pages’ competitive edge is its chat area. You get your own chat room on your minisite for free.

When you sign up for RumbleTalk, you are given access to a chat room. This is reflected on RumbleTalk Pages. As a result, if you want to change your chat settings, simply return to your admin panel.

Here’s an example of how it appears.

It’s as simple as that. Ready to learn how to make your own?

Making an account on RumbleTalk

As previously stated, the feature is included in all RumbleTalk accounts. So, before you can start building your minisite, you must first create an account. Follow these simple steps to ensure a smooth registration:

1. To begin, you must sign up for RumbleTalk. Simply visit our website and click Sign up.
2. Decide on the settings you want for your chat. Select a Group Chat, an Expert’s Chat, a Private Chat, or a Moderated Chat. It will then ask you if you want to enable monetization. Choose the best option for your product.
3. Then, you’re now ready to begin editing your minisite. Simply navigate to Page in your admin panel and edit all of the aforementioned elements.

Making use of a mini website to market your product or service

Why use RumbleTalk Pages or RumbleTalk in general? Here are some of the reasons why.

To begin, you can incorporate YouTube Live into your website. This means you can interact with your visitors directly through your website. This is beneficial because it drives traffic to your website via RumbleTalk Pages.

Second, you can create your own minisite at no extra cost. If you require more rooms or seats, you can upgrade your account for a reasonable fee.

Finally, you can enable paid access to your chat. This effectively kills two birds with one stone. You get traffic and are compensated for your time and knowledge. Donations and private payment requests can also be enabled. Learn more about the paid access feature by visiting the knowledge base.

Check this blog to know how to set-up YouTube Live.

Increasing your digital presence

A minisite improves your digital footprint by adding links and driving traffic to your website. You create a brand by communicating with your target audience.

This, in turn, leads to advertising through word of mouth or social media sharing. It might not be the main attraction, but a mini website can be a powerful tool when used correctly.

Putting all these information in mind, you’re sure to expand your audience reach. Create an unforgettable live stream, chat with your audience, and design an incredible one-page mini website.

Do you want to learn more about chat features? Go to our website or schedule a demo via support@rumbletalk.com!

You can also stay up to date on the latest updates and features by following us on Facebook and Twitter.