As you know, RumbleTalk is a group chat platform that provides a simple solution for companies and individuals that want to add a social group chat or a dedicated private group chat to their websites. With InText keywords, it becomes a more powerful platform.

Users can now dynamically improve their chats and direct their users to links where they want them to go. This scans messages for certain phrases or text and then hyperlinks them to the given URL. It’s a great way to direct users to affiliate content or related topics with minimal effort.

What are InText keywords?

InText keywords are a technology that identifies specific messages, texts, or sentences and then highlights them into keywords in group chats.

A chat owner provides these keywords. Then, the chat platform keeps track of whatever keywords the chat owner wants to use. This is applicable to all group chat rooms.

Links are assigned to these words. The chat owner chooses the URL. As the chat is ongoing, the URL linked to a keyword is automatically injected into the text.

The chat owner can update the keyword list anytime. Therefore, a chat owner can add new keywords, even while the chat is running.

The platform will detect it automatically and will not hinder the group chat experience. 

This is a great way of placing affiliate links or materials related to the topic. Also, it can serve as a way to answer your audience’s questions. For example, you can direct them to related sources such as educational videos and review materials.

It’s dynamic and fast. Previously, to share a URL, you would have to entered a link manually. It clogged up the chat with too many links, leading to too many messages and slow response time.

With the use of InText keywords, real-time placement of links is now available. It’s up to the chat owner to delete them or replace them with a different phrase or link.

How does it work?

Until you assign a keyword and corresponding URL, the keyword will not be highlighted in the chat. After you assign the keywords and URL, then that’s where the InText keywords feature does its job of linking the keyword/s and URL.

1. To add a keyword, you need to go to your admin panel.
2. Select Settings > Keywords.
3. Then, add the keyword/s and URL.
4. Save your changes.

Chat owners can link almost anything, not limited only to URLs. They can use any of the following:

• Individual words,
• Short phrases, and
• Full sentences.

As you can see, anything can be a keyword. However, the number of keywords that you can add to a group chat is limited. Chat owners can upgrade anytime if they need more in a group chat.

With the upgrade option, chat owners can immediately add keywords and this will not interrupt the flow of conversation. If they are no longer needed, they can immediately delete them from the list. Then, they can change it to a more relevant one.

Using InText keywords in your group chat

To summarize, InText keywords are a great way to point your users to a URL that you want them to visit without interrupting the chat flow.

When clicked, the links open in a new tab. So, disconnection will not be an issue. Instead, they can view the content in their own time.

Each keyword is highlighted and visible. If a user is not interested in clicking the link, he may just ignore it or scroll the chat.

The feature hyperlinks all the keywords in the group chat, not just the messages sent by the admins. This means that anyone in the group chat can send these specific words and it will automatically be linked. 

Even in private chats, the keyword list is still active. So, what are you waiting for? Go ahead and give it a try.

You can find more details here on how you can use them.

Online events are a good way to talk to your audience. It may be a conference, summit, or product launch. What matters is that you have an engagement solution up your sleeve.

A question and answer session is always a good idea for any online event. You give your audience a voice. Because you listen to their voices, you make them heard.

In an online event with a Q&A session, the audience is free to ask whatever they want. However, it can be confusing to see all questions coming in the group chat simultaneously. 

So, how can you hold an online event with a Q&A without failing?

Let’s see why having a moderated chat is the perfect engagement solution.

Increasing your engagement rate

When you arrange a live event, it’s usually held on a website or a social media page. They will have the following:

• A live chat wherein the audience is continuously sending messages, leading to a non-stop message spree.
• A group chat wherein everyone can send messages.

This can be a good solution for some online events like small conferences or community discussions. However, if you’re holding a larger event like conferences or summits, then you would need a better engagement solution such as a moderated chat.

For example, at large events, thousand of people are watching and commenting. Messages are coming in fast, and you cannot handle this influx of messages. So, how can you answer the questions?

This scenario is not good for both the audience and the speakers.

Therefore, it’s better to choose from one of these solutions:

1. Ask questions using downloadable live chat software.
2. Hold a Q&A session through a moderated chat with a group chat platform.

With RumbleTalk group chat, you can easily create a moderated chat that you can use for Q&As. No download needed.

For event pros, using a separate group chat platform for your live events is better. Let us show you how to add a moderated chat for your event.

How to add a moderated chat and use it as your engagement solution

The moderated chat is one of the chat types that RumbleTalk offers. It’s a chat type that lets admins approve messages before they appear in the group chat.

If you want to use the moderated chat your chat type, here are the steps that you need to follow.

• First, go to Settings > General & Logins.
• Next, see the list of chat types available. Choose Moderated chat.

Starting now, all messages need to be approved by admins. So, the next step is to add admins, which will act as moderators, to your chat.

To add admins, follow this guide.

• Select Settings > Users.
• Then, click Add new user and type all the details needed such as username and password.
• Lastly, choose if they will have room-only access or global access.

When everything’s done, you can start using the moderated chat next to your live stream.

Here’s how the moderated chat looks like.

Unless the admins approve a message, it won’t appear in the non-admin users’ group chat. Furthermore, only admins can approve or delete messages.

So, the chat is free of spam and stays clean. No unnecessary messages, no clutter, and most of all organized. This is the reason why the moderated chat is the best for large events like conferences and summits.

Read this related article on organizing a Q&A session: Step-by-Step Guide for Organizing a Q&A Live Session

Advantages of using a separate group chat for live events

Engage your audience

When the event is ongoing or after the event, make your audience submit questions. This keeps them engaged and lets them feel that their opinions are heard.

If you choose to answer their questions, then they will be engaged to send more.

If you practice being a good speaker and moderator, you’re giving your audience the best event experience.

Let them know there’s a group chat

Don’t forget to let your audience know that there’s a separate group chat where they can talk. This should be done before the event starts. Advise them that it’s being moderated by admins to make them feel that the chat is secure. Also, let them know that they can send in their questions whenever they want.

Just make sure to send relevant questions, and then their question will have a chance to be answered.

Great event experience and engagement solution

Through using the moderated chat, you have a dedicated chat for Q&A sessions. With this, you get full control of your chat.

Your appointed admins are also there to help you. With their assistance, questions will be arranged and there will be necessary messages only in the chat.

No trolls, no spam, and no hate speech.

If you want to see the questions for future reference, you can easily export the chat transcript.

You can also share this with your audience.

Then, upload it on email, social media, or directly in the group chat so they can access it.

Level up your online event with this engagement solution

So, are you switching to a dedicated chat platform for your next online event? By sharing these tips and tricks, we hope this helps you set up a moderated chat for your event.

Engage your audience with a Q&A session. Sign up today.

Engagement is the main reason why you use a group chat on your website. Group chats increase engagement by 20%. When website owners add a group chat, users stay longer. Forums often add group chats to their page.

This is an interesting idea, but to understand this, we must first compare the two.

Group chats vs forums

Both forums and group chats are methods to communicate with other users over the Internet but are used differently. Group chat conversations are real-time, whereas forums are discussion-oriented where not all participants need to be logged in at the same time.

In a forum, discussions are separated into “threads”. So, this makes it more organized and people will be able to search for a topic immediately. Alos, posts take longer to answer in a forum. The reason behind this is not all participants are active at the same time.

In a group chat, conversations are real-time. Therefore, when a participant wants to get an answer immediately, he can direct his question in the group chat.

Using a group chat in a forum

To get both types of communication and benefits in one place, using a group chat in a web forum is ideal. There are two places of discussion. 

1. Forum threads – Add questions and answers anytime. No need to be online everytime.
2. Group chat – Answer questions immediately. Real-time conversations only.

Visitors of a forum can answer questions even after days it was posted. In a group chat discussion, this is not possible. A group chat happens in real-time and takes place at a much faster pace.

Forums also stick to one topic, whereas group chat conversation can rapidly change, depending on the participants.

Using a group chat within a forum can lead to faster answers to urgent questions. As opposed to a forum, the group chat can be online only when the moderator is active to prevent non-relevant discussions and spam. Or, leave it open to let participants talk freely.

How to add a group chat to a forum

To add a group chat to your forum, all you need is to copy and paste a line of code. RumbleTalk will be providing this.

1. Login to your admin panel and click Embed.
2. Choose from Embedded or Floating. You can also set the chat size.
3. Copy your code by clicking Get Code.

You’re done! You can now use the group chat in your forum.

You can choose what chat type you want to use for your forum and see which works best.

Currently, there are four chat types. They are as follows: group chat, expert’s chat, moderated chat, and private chat.

We recommend using the group chat for open, social conversations. Then, if you want more moderation, you can use the moderated chat.

If you’re using Wix, WordPress, or other websites with plugins, then you can check out the Plugins page. There are specific instructions for each plugin.

The use of group chats in forums

It’s all about time and efficiency. If you need immediate answers, then go to the group chat. If you want to gather more input for your topic, then go to the forum.

However, if you combine both, then you can use the strengths of each platform. Embed a group chat on your forum with RumbleTalk.