Members Chat and group chats are a great way to bring people together and make connections based on the things we have in common, from family groups to large communities of people who all share a common interest.

When deciding which type of chat to open for your group, you must consider the following factors:

Group chats are typically smaller and ideal for private connections. A group chat is perfect for chatting with up to 250 people, most of whom are family or close friends. Members are invited to join or can join directly through a link.

A community, or Members Chat, is a much larger, public-facing groups that are typically made up of strangers. A community can have an unlimited number of members and administrators.

The key word is inclusiveness

If someone joins a group chat in the middle of a conversation, they will miss out on everything that has gone before, and it may take some time to catch up. Not the best way to welcome a new member!

Everyone in a community has access to the entire chat history, regardless of when they joined. New members can browse previous messages or focus on the current chat and jump right in. They have that option.

You have the authority

Administrators can remove or add members to group chats.

Administrators have special powers in communities to oversee the conversation. Admins can add and remove members, invite admins to write in the community chat, ban people from joining or rejoining the community, and appoint other admins to help manage the community.

Members Chat for active members

To allow your site members to view and communicate with one another, you must enable Members Chat.

To enable the chat type, follow these steps:

1. Navigate to Settings on the admin panel.
2. Choose General & Logins > Members Login Options.
3. Toggle the Members box.
4. If you want to use your website’s membership, then toggle the User authentication required box.
5. To add or remove members chat from your site, go to Users.
6. Add or delete users that you want to add in your membership chat rooms. You can also change a user’s room access to enable or disable their access to a specific chat room (in this case, the members’ chat).

Managing members’ conversations

Members Chat is only available to members, so you can control who has access to it by adding or removing members from your site’s dashboard.

You may:

• Prevent a non-site member from accessing and participating in members chat rooms by not adding them to the user list.
• Approve a site member to allow them to use member areas and participate in a member’s chat room (this is applicable since RumbleTalk only allows manual approval and setup for site members).

Tip:

You can also assign different roles to members from this list to categorize them or make them an admin.

Chat creation and management

When you enable Members Chat, you can create additional group chat rooms. Multiple chat rooms are an excellent way to keep your members engaged and foster a sense of community around your website.

To create and manage a group chat, follow these steps:

1. Log in to your RumbleTalk account.
2. Go to your admin panel and click Selected chat.
3. In drop down box, click Create a new chat room.
4. Enter the chat room name and click the Create button.
5. Alternatively, you can also duplicate a chat room by clicking the duplicate chat option next to the trash icon on your admin panel.

When it comes to chatting with a large group of people, Members Chat helps to connect more people

Begin making those connections and building your community right away. Remember that your community can be based on anything, from customers to game-related topics.

If you want a free demo, send us a message at support@rumbletalk.com. Our support team would gladly arrange one for you.

Users can form a sense of community through chat. However, problematic users and spammy content can quickly erode that trust. When you have the option to screen messages, it reduces the negative impact on users and the chat platform.

What is chat moderation?

The act of reviewing and regulating user-generated messages and content posted on a platform to ensure it is not inappropriate or otherwise harmful to the brand’s reputation or its users is known as chat moderation.

What is the significance of screening messages for chat moderation?

A moderated chat room is critical for instilling trust and safety in your app’s social community. Users appreciate the ability to connect with like-minded people all over the world. Companies appreciate how the chat improves engagement and retention rates, ROI, and lifetime sales metrics for their websites. The destructive potential of an unmoderated chat platform, on the other hand, far outweighs any potential benefits.

You also have the ability to control all conversation threads. To easily manage all incoming messages, enable chat moderation. Check which conversation threads are in the moderation queue at a glance and select the ones you want to share with the rest of your attendees.

It can also help create personal connections. Give your users extra assistance by paying close attention to each question. Conduct one-on-one meetings to present your product or service on a more personal level.

Moderating your chat room is critical to ensuring that users have fun and feel at ease while engaging with your app and connecting with others.

Screen messages as an admin

With RumbleTalk’s Moderated Chat, it’s easy to moderate your chat room. It queues all incoming messages. Therefore, no content can enter the chat room unless it’s approved by an admin.

To set it up, all you have to do is sign up. Then, go to General & Logins > Chat Type. Choose Moderated Chat. It’s that easy.

Now, all incoming messages need to be approved by an admin. This further strengthens your chat moderation by letting admins screen messages before they go live.

Take a closer look: Moderated Chat: A live chat feature you never knew you needed

Why the need to screen messages?

• Create a proactive strategy. The result of chat moderation is proactive communication with your attendees. What does this imply? You have the ability to act before anything happens. A moderator in your room can be one step ahead of your participants and prevent them from leaving your webinar or doing anything inappropriate.
• Keep your conversations brief. Overwhelmed by the number of messages that appear in your chat room? Continue your presentation by removing unnecessary threads and avoiding off-topics.
• Reduce the fervor of the debate. Are you concerned that your conversation will become heated? Cool down emotions and defuse heated debates by directly responding to your attendees or simply hiding inappropriate conversation threads.
• Take care of every situation. During your meeting, avoid trolling, provocative comments, and other unwanted reactions. Remove negative feedback from your conversation. As the moderator, you have the authority to remove comments that violate your communication guidelines.
• Conduct one-on-one conversations. During your business meeting, make a separate area for discussing private matters. Send direct messages to your participants or enable the Private Chats to ensure discretion and that no one knows the details of your conversations.

Your chat users deserve a secure environment, we’re here to help!

Whether you’re looking to support existing moderation efforts or are looking for information on how to build an effective solution from scratch, you now understand chat moderation, why you need it, its advantages, and how you can set it up.

When you add a chat moderation solution, protect the time and effort you put into adding a chat feature and provide your users with the fun, safe social experience they deserve.

If you want to know more about the Moderated Chat, then send us a message at support@rumbletalk.com. We can schedule a free demo when you’re available.