When running any virtual meeting or event, it is critical to capture the audience’s unfiltered thoughts in real-time via Q&A and Polls sessions. This will encourage audience participation. This creates an interactive environment and provides useful information for your next strategy. It’s no surprise that the Moderated Q&A and Polls features are two of the most popular live chat features in the digital space. They significantly increase the impact of every session. Even if there’s no physical interaction, they make the audience feel involved.

From the organizer’s perspective, these powerful tools are a huge help in assisting decision making and ensuring that everyone’s voice is heard when planning for future developments.

RumbleTalk gives you the tools you need to perform both Moderated Q&A and Polls functions smoothly. These features have also been intended to provide convenience and ease of use in mind. In just a few clicks, you can start your Q&A and Poll sessions throughout a live meeting/event.

Moderated Q&A Chat permits for inclusive, two-way communication and interaction

Promote an inclusive environment so that everyone in the chat room has a chance to speak. This could be attained by enabling the Moderated Q&A Chat, which will inevitably make your presentations more interactive and inclusive.

This function may be incredibly beneficial in a virtual business meeting, seminars, trade fairs, classes, podcasts, or any other type of event in which the organizer and participants talk across both directions.

Establish the Moderated Chat as a Q&A chat

1. Navigate to the admin panel. Then, select Moderated Chat as your chat type.
2. Appoint an admin to serve as the chat room’s moderator. He will have complete control over the Moderated Chat’s functions. This includes the capacity to accept or disapprove messages before they go live. Go to your admin panel, click Users, and then add a new user.
3. Select admin for rooms if you only want your moderator to have access to a single chat room. Alternatively, select one with global access to authorize them to act as a moderator in all chat rooms.
4. You can now pose your questions to your audience upon appointing your admins. Moderators can sort through the questions and pick the ones to approve before they go live. Your audience will only see questions that have already been approved.

Polls are an interesting and engaging method to get real-time feedback

Real-time audience interaction is facilitated by Polls. Allowing your participants to partake in a particular subject keeps them engrossed throughout the virtual event. Aside from that, Polls can assist with making business decisions. Before the end of your event, conduct a quick post-event survey.

Note that it is advisable to use the poll feature every 15 minutes or so to maintain your participants’ interest.

Establishing Polls

The Polls feature can be enabled in two ways.

• Using the RumbleTalk admin panel
• Logging in as an admin

First, we’ll demonstrate how to enable the Polls feature through your RumbleTalk admin panel.

1. To access your RumbleTalk admin panel, go to Settings. Then, select Polls.
2. The polling options will appear. After you’ve filled in the question and answer boxes, click Save.
3. Click the View Answers button in the Polls section to see the results. The next step is to enable it in the group chat.
4. Log in to your group chat as an admin. Then, in the lower-left corner of the chat, click the gear icon. Select Polls. Choose New Poll from the drop-down menu.
5. A prompt will display after you click Create New Poll. Fill in the blanks with your query and four pre-programmed answers.

Moderated Q&A Chat and Polls functions create unending interaction

RumbleTalk promotes interaction between speakers and audiences. Q&A sessions and Polls are a great way to keep your attendees involved in an online setting. From getting accurate responses to getting to know your attendees, you’re covered. Allowing them to ask questions, vote in polls, and see real-time results will make them feel more valued, thus enhancing customer experience.

Begin with a free account. Then, customize your plan based on the number of attendees, rooms, and administrators you require.

Despite the fact that social media has become a huge part of our lives, event management still needs to explore more of the internet to run a successful live stream. Every event organizer requires a live event chat because we’ve seen the shortcomings of live streaming websites and social media in managing live events over the internet. One of the most effective solutions is to include a live event chat. This, in conjunction with video streaming and social media, is proven to improve the overall live event experience.

Why does live streaming need a live chat?

What do talk shows, seminars, conferences, and debates all have in common? All of these events feature speakers and a Q&A session, so a conversation is unavoidable. Attending the event becomes possible when it is broadcast live via video streaming or social media.

Because anyone in the world can tune in, audience reach has skyrocketed thanks to the internet. As a result, real-time feedback is made possible via a chat room. Furthermore, a live chat allows remote viewers to submit a question in the Q&A session. A moderator, for example, can ask a question directly to the speaker, and the speaker can respond via chat room or directly via live stream.

This allows the event’s organizer to serve both audiences, namely those who attend the event in person and those who attend remotely. The audience at the event’s venue will be able to watch the event live at the location. The combination of live streaming and live chat will provide a convenient way for remote audiences to interact with the event.

Running a live streaming session

As previously stated, a live chat is required. We provide you with two options for hosting a live stream.

Group chat – This is the typical chat that we see and use on a daily basis. To begin a group chat, each member must first log in. They can then resume normal conversation!

Simply select Group Chat from your admin panel. Then, members simply log in and type whatever message they want!

Check the example above to see what the Group chat would look like.

Moderated chat – You can add a layer of security in your online community by using the Moderated Chat. This chat type allows your administrator to filter the messages before they appear in the chat room.

To enable this, choose Moderated Chat as your chat type. This is useful when you want to delete unwanted messages.

Here’s an illustration of how a moderator approves or deletes messages. On the right side of the message box, you can see check and cross boxes. It’s straightforward.

All you have to do is click them to approve or delete the message. This reduces the number of mishaps or negative messages in the chat. You can also prevent harassers and spammers from joining the chat.

The live chat is running concurrently with your event. The best part about having a live chat is that it is also available on smartphones! Simply open a mobile browser and copy the link for your audience. A group chat like this has an undeniable audience reach.

The Advantages of Using a Group Chat

The hustle and bustle of organizing a live event are surrounded by logistics and event planning. It is a natural law that when you organize a larger event, you must prepare more. You must consider a larger event venue, more food, and refreshments, more parking space for attendees, increased traffic and transportation challenges, and many other factors. This is only the beginning.

Those setbacks will not occur if you inform the audience to attend and communicate your live event via RumbleTalk chat. You can handle even larger events and audiences without worrying about larger logistical issues. You can continue to use your current venue, food catering, and parking space. Simultaneously, you can reach a larger audience for your live event. That is the most important advantage of the RumbleTalk live chat. If you want to make your own group chat for live streaming, you can do so here: Make your own live streaming chat.

More information is available on our Facebook and Twitter pages. If you want to schedule a demo call, you can contact support@rumbletalk.com.

Customer experience and audience feedback are inextricably linked. When you combine this with an online chat platform, you increase the chances of engagement, leading to an improved customer experience.

The audience wants to be heard and interact at all types of events. Companies and individuals have used various types of audience feedback platforms over the years.

However, it is best to be prepared before sending a feedback form. A nice survey is not an excuse for a sloppy event presentation.

So, let’s talk about how you can incorporate an online chat platform to collect audience feedback.

Creating a platform for Q&A

You must have a platform in place before you begin. For instance, create a Moderated Chat using an online chat platform. You can easily hold Q&A sessions at your event using a Moderated Chat.

It can be used as a Q&A platform for events, presentations, and as a medium to get feedback.

Here are the steps to setting up an online chat platform to serve as a moderated Q&A chat.

1. To begin, go to the website.
2. Create an account.
3. Select a type of chat. In this scenario, we’ll go with Moderated Chat.
4. Configure the chat settings as desired. You can change the theme of the chat, add moderators, and even put up a paywall.

In the Moderated Chat, queueing messages is possible. Moderators can select which questions or messages will be displayed in the chat.

If moderators believe the question/message is inappropriate, they have the authority to delete it. With this, you can start a Q&A session from scratch.

Q&A: How to keep your audience’s attention

Engage the audience with a Q&A session. Instead of simply speaking to your audience in a one-sided manner, allow them to submit questions. As a result, you create two-way interaction.

Before you begin, inform your audience about the platform. Give them instructions on how to use it, especially if it’s a new mechanic. You can begin using the platform once they understand it.

Hold Q&A sessions alongside your presentation or use the online chat platform as a live chat. You don’t need multiple pieces of software or websites to communicate with your audience. All you require is a reliable online chat platform.

There are two ways to communicate with your audience when using the Q&A chat.

• Pose questions to them. As a speaker, you must ask questions of the audience. Why is this the case? The answer is so that you can address them during the live event. This gives the audience the impression that their opinion is valued.
• Request that they submit questions. You must encourage your audience to submit questions as a speaker. The situation is tense. As a result, by inviting your audience to submit questions, you can be prepared to respond to them. As a moderator/live chat agent, you can instruct the speaker to have his answers ready.

If you want to increase the chances of successfully improving customer experience, use a moderated Q&A chat.

Finish with a poll to request feedback from the audience and improve customer experience

Do you have any closing remarks for your event? Why not end it with a poll? A poll allows you to collect feedback from the audience after each event.

Polls allow you to create questions with four predefined answers from which to choose. For example, you could use a poll to find out how your audience felt about the event.

You can get audience feedback at any time if you have a poll platform. This allows you to collect data for your next event. Polls allow you to ask questions about anything from topics to things you can improve, e.g., customer experience.

What is the relationship between customer experience and audience feedback?

One of the most current ways to ask about customer experience is using an online chat platform. It won’t be enough if you don’t know how to use it properly.

You must know how to communicate with your audience if you want to know more about your customers’ wants and needs. This entails mastering the art of starting a discussion, sending a survey/poll, and receiving feedback. If you’re planning to ask about your customer’s experience with your product/service, then keep these points in mind.

You can reach us on Facebook and Twitter if you have any questions. Already have a RumbleTalk account? Contact us via Support.

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