Despite the fact that social media has become a huge part of our lives, event management still needs to explore more of the internet to run a successful live stream. Every event organizer requires a live event chat because we’ve seen the shortcomings of live streaming websites and social media in managing live events over the internet. One of the most effective solutions is to include a live event chat. This, in conjunction with video streaming and social media, is proven to improve the overall live event experience.

Why does live streaming need a live chat?

What do talk shows, seminars, conferences, and debates all have in common? All of these events feature speakers and a Q&A session, so a conversation is unavoidable. Attending the event becomes possible when it is broadcast live via video streaming or social media.

Because anyone in the world can tune in, audience reach has skyrocketed thanks to the internet. As a result, real-time feedback is made possible via a chat room. Furthermore, a live chat allows remote viewers to submit a question in the Q&A session. A moderator, for example, can ask a question directly to the speaker, and the speaker can respond via chat room or directly via live stream.

This allows the event’s organizer to serve both audiences, namely those who attend the event in person and those who attend remotely. The audience at the event’s venue will be able to watch the event live at the location. The combination of live streaming and live chat will provide a convenient way for remote audiences to interact with the event.

Running a live streaming session

As previously stated, a live chat is required. We provide you with two options for hosting a live stream.

Group chat – This is the typical chat that we see and use on a daily basis. To begin a group chat, each member must first log in. They can then resume normal conversation!

Simply select Group Chat from your admin panel. Then, members simply log in and type whatever message they want!

Check the example above to see what the Group chat would look like.

Moderated chat – You can add a layer of security in your online community by using the Moderated Chat. This chat type allows your administrator to filter the messages before they appear in the chat room.

To enable this, choose Moderated Chat as your chat type. This is useful when you want to delete unwanted messages.

Here’s an illustration of how a moderator approves or deletes messages. On the right side of the message box, you can see check and cross boxes. It’s straightforward.

All you have to do is click them to approve or delete the message. This reduces the number of mishaps or negative messages in the chat. You can also prevent harassers and spammers from joining the chat.

The live chat is running concurrently with your event. The best part about having a live chat is that it is also available on smartphones! Simply open a mobile browser and copy the link for your audience. A group chat like this has an undeniable audience reach.

The Advantages of Using a Group Chat

The hustle and bustle of organizing a live event are surrounded by logistics and event planning. It is a natural law that when you organize a larger event, you must prepare more. You must consider a larger event venue, more food, and refreshments, more parking space for attendees, increased traffic and transportation challenges, and many other factors. This is only the beginning.

Those setbacks will not occur if you inform the audience to attend and communicate your live event via RumbleTalk chat. You can handle even larger events and audiences without worrying about larger logistical issues. You can continue to use your current venue, food catering, and parking space. Simultaneously, you can reach a larger audience for your live event. That is the most important advantage of the RumbleTalk live chat. If you want to make your own group chat for live streaming, you can do so here: Make your own live streaming chat.

More information is available on our Facebook and Twitter pages. If you want to schedule a demo call, you can contact support@rumbletalk.com.

Customer experience and audience feedback are inextricably linked. When you combine this with an online chat platform, you increase the chances of engagement, leading to an improved customer experience.

The audience wants to be heard and interact at all types of events. Companies and individuals have used various types of audience feedback platforms over the years.

However, it is best to be prepared before sending a feedback form. A nice survey is not an excuse for a sloppy event presentation.

So, let’s talk about how you can incorporate an online chat platform to collect audience feedback.

Creating a platform for Q&A

You must have a platform in place before you begin. For instance, create a Moderated Chat using an online chat platform. You can easily hold Q&A sessions at your event using a Moderated Chat.

It can be used as a Q&A platform for events, presentations, and as a medium to get feedback.

Here are the steps to setting up an online chat platform to serve as a moderated Q&A chat.

1. To begin, go to the website.
2. Create an account.
3. Select a type of chat. In this scenario, we’ll go with Moderated Chat.
4. Configure the chat settings as desired. You can change the theme of the chat, add moderators, and even put up a paywall.

In the Moderated Chat, queueing messages is possible. Moderators can select which questions or messages will be displayed in the chat.

If moderators believe the question/message is inappropriate, they have the authority to delete it. With this, you can start a Q&A session from scratch.

Q&A: How to keep your audience’s attention

Engage the audience with a Q&A session. Instead of simply speaking to your audience in a one-sided manner, allow them to submit questions. As a result, you create two-way interaction.

Before you begin, inform your audience about the platform. Give them instructions on how to use it, especially if it’s a new mechanic. You can begin using the platform once they understand it.

Hold Q&A sessions alongside your presentation or use the online chat platform as a live chat. You don’t need multiple pieces of software or websites to communicate with your audience. All you require is a reliable online chat platform.

There are two ways to communicate with your audience when using the Q&A chat.

• Pose questions to them. As a speaker, you must ask questions of the audience. Why is this the case? The answer is so that you can address them during the live event. This gives the audience the impression that their opinion is valued.
• Request that they submit questions. You must encourage your audience to submit questions as a speaker. The situation is tense. As a result, by inviting your audience to submit questions, you can be prepared to respond to them. As a moderator/live chat agent, you can instruct the speaker to have his answers ready.

If you want to increase the chances of successfully improving customer experience, use a moderated Q&A chat.

Finish with a poll to request feedback from the audience and improve customer experience

Do you have any closing remarks for your event? Why not end it with a poll? A poll allows you to collect feedback from the audience after each event.

Polls allow you to create questions with four predefined answers from which to choose. For example, you could use a poll to find out how your audience felt about the event.

You can get audience feedback at any time if you have a poll platform. This allows you to collect data for your next event. Polls allow you to ask questions about anything from topics to things you can improve, e.g., customer experience.

What is the relationship between customer experience and audience feedback?

One of the most current ways to ask about customer experience is using an online chat platform. It won’t be enough if you don’t know how to use it properly.

You must know how to communicate with your audience if you want to know more about your customers’ wants and needs. This entails mastering the art of starting a discussion, sending a survey/poll, and receiving feedback. If you’re planning to ask about your customer’s experience with your product/service, then keep these points in mind.

You can reach us on Facebook and Twitter if you have any questions. Already have a RumbleTalk account? Contact us via Support.

Are you interested in more than simply the aforementioned features? You can see them by clicking here.

When you need to connect with your members, there’s nothing like having an exclusive chat channel that isn’t publicly accessible like the Members Chat. In fact, it’s one of the many special features that make Rumbletalk so great!

The Members Chat, one of the RumbleTalk chat types, is an exclusive community chat feature. It allows your members to easily get in touch with each other in a private group chat. You can even use this platform to draw attention to new services or product releases by announcing it directly to your members. It’s simple, it’s fast, and it’s the best way to make sure that your community stays happy!

What is a Members Chat?

Members Chat is an exclusive group chat that is exclusive to your members only. It’s an interactive way for users to share and learn from each other, or just hang out and have fun. It’s a great way to give your members a sense of belonging and confidence. So, it serves as a real-life community group. A safe space where you can ask questions, make suggestions and connect with others in one spot. Perfect for closed group discussion and membership events.

Features of a Members Chat

1. Add a welcome message – A welcome pop-up message on your chat encourages visitors to talk to each other. Your message can include brief information about the subject of your group chat, the ground rules, or an ice breaker. Set up your welcome message in a few easy steps.

2. Automatic log in through Login SDK – If you have your own users base and wish to connect it to your RumbleTalk Chat, you can use these API instructions to set it up. With RumbleTalk’s Login SDK, your users will be logged into your chat automatically. RumbleTalk RESTful API can be used, along with the Login SDK, if more advanced integration is needed.

3. Moderate the chat as the Chat Users Administrator – Assign a chat administrator to moderate the virtual room. As the admin, he or she has the power to delete all messages at once. Also, the admin can also mute everyone in the chat, useful when you need the members to focus on a presentation or announcement. Other admin features are as follows: Export chat transcript, disconnect or ban users, and collect feedback through Polls.

4. Make video or audio calls – Aside from sending text messages, your members can also make video and audio calls in the chat anytime.

5. Turn words into links with Keywords – Any word can be linked to a website, a file, a form. For instance, you can use this to send registration forms, members announcement posters, video files, and more. This makes every conversation more efficient.

6. Share files, images, and Youtube videos – Add color to every topic by sharing any type of file, image, video, links, or emojis to the group chat. Using RumbleTalk’s multimedia sharing tool, users can just click the paperclip icon at the bottom of the chat window and choose the file they want to share.

Get started in a few steps. Set up your Rumbletalk Members Chat by following the specific instructions for your platform (1) WordPress, (2) Moodle.

A thriving, exclusive community powered by Rumbletalk

The first part of building a community is making people feel they’re part of something special. Members Chat is a chat type exclusively for your members. So, we’ve made it easy for your to integrate this chat room directly into your website, forum or community. Furthermore, Rumbletalk has provided a powerful set of tools that allows your members to connect and engage with each other on an entirely new level.

If you need any assistance on integration and other information, send us a message at support@rumbletalk.com and we’d be glad to give you a demo for free.