If you’re already a long-time user of RumbleTalk, you would know that we have a WordPress chat plugin. The RumbleTalk WordPress chat plugin is constantly improving its user interface. Therefore, here are some WordPress tips that might be useful for you.

One of the features available is the display name feature. This gives a personalized user experience as you can change what name will show in the group chat. Here’s an overview of the feature and a guide on how it can be used.

WordPress Tips: What is the display name feature?

The display name feature is a simple way to control what usernames will appear in the user list. Since the names are taken from the WordPress database, you will need to enable the members chat option on WordPress. Here are the following options and combinations you can try:

• Display Name
• Username
• First Name
• Last Name
• Nickname/Alias
• Last Name + First Name
• First Name + Last Name
• Display Name + Bio
• Username + Bio
• Nickname + Bio
• First Name + Bio
• Last Name + Bio

You will see all of these in your WordPress profile. To see your WordPress profile, click your username in the upper right corner.

In there, you will see the different settings that you can change, from color themes and the names aforementioned.

Just scroll down and you will see the Name category.

In there, you will see the following: Username, First Name, Last Name, and Nickname. You can also choose which of the following names show publicly in WordPress.

When you scroll a bit more, you will see the About Yourself category. In there, you will see the Biographical Info section. This is what Bio stands for in the combinations.

A user must have a biography typed in for it to work in the RumbleTalk chat plugin. If not, only the name will show up even if Bio is included in the options.

Here’s an example of how the Display Name + Bio combination would look like in the chat if we used the sample above.

How does it work?

After installing the RumbleTalk chat plugin, next to the Members field, you will see an arrow. This is a dropdown where you can choose the option you like or ignore if you want to use the default name.

What are the steps you need to do to set up the feature?

Just like other plugins, having a lot of features is not enough. You need to know how to set it up, use it for your convenience, and integrate it into your membership site. So, let’s see what you need to do to take full advantage of the feature:

1. When you click on the Members checkbox, this activates a code in your WordPress site where it will integrate your userbase with the RumbleTalk chat plugin. 
2. After checking it, any user that’s logged in to WordPress will be automatically logged in to the RumbleTalk chat room.
3. Change the desired display name next to the Members checkbox.

The feature presents maximum flexibility to let chat owners decide what names will appear. This depends on what you use your chat room for. For example, if this is for a job fair, the First Name + Last Name combination would be appropriate. If used for community chats, then regular usernames or nicknames would work. It’s up to the chat owner what he deems appropriate for the scenario.

NOTE: If you don’t want to use the RumbleTalk chat plugin, you can also manually integrate your site userbase to the standalone RumbleTalk chat.

WordPress tips you can use in the future

If you’re using the RumbleTalk chat plugin, then you might want to go to the knowledge base or blog and check other WordPress tips.

• How To Use RumbleTalk WordPress Chat Plugin
• Set a Members Only Chat with WordPress RumbleTalk plugin
• How to Create a Chat Moderator using your WordPress RumbleTalk Chat plugin
• How to set your WordPress Users to Auto Login with RumbleTalk Chat

Engagement is key to making a live stream successful. A live stream group chat can provide you with the necessary medium to connect with your audience.

Live streams are what’s trending in today’s digital world. When you start a live stream, the audience will be flocking in. This is why you should create a live stream chat next to your chosen live stream platform to interact with your audience.

Why do we need to engage with the audience?

It’s simple. Without the audience, your live stream will be not impactful. When you create a conversation with the participants, you give them a reason to stay. When they stay, there is a higher chance that they will invite other people to the live stream.

Another thing is that some stay for the live stream chat. They love interacting with other people who have the same interests. So, seeing a live chat can pique their interest.

Prepare for questions beforehand

Questions are always included in live streams. The moderated chat allows you to host a Q&A session through the live stream chat. The audience can ask you about the product, next topics, follow-up, or more. This goes the same for you. If you want to ask the audience a question, they can send in their answers in the live stream chat.

However, sometimes there are too many people in the chat. You could overlook questions and not be able to answer them. In this scenario, you should bring backup. Backup means appointing administrators to become moderators.

With the help of the moderated chat, moderators can choose which messages will be approved or not. Therefore, only relevant questions and answers will be seen in the chat room.

This makes it easier to keep with the conversation. At the start of the virtual event, don’t forget to introduce them. They will be the contact persons of the participants and they can alert the moderators if something happens.

As they are going to man the conversation, you should also keep a side chat open to communicate with them if anything happens.

To create a moderated chat, follow these simple steps.

1. On your admin panel, click Settings > General & Logins.
2. Under Chat Type, select Moderated chat.
3. After choosing your chat type, when you login as an admin in the chat room, you will see that messages will have check and cross boxes.

Now, moderators can easily check the chat for spam, irrelevant questions, and trolls. It will be a hassle-free chatting experience for everyone.

Engage with the audience through the live stream group chat

Don’t forget to talk to your audience when hosting the live stream. It’s what they came for. When you forget the most important thing, it defeats the purpose of having a live stream chat.

Users like to feel valued. To talk to your audience, mention them in the chat room. You can use the Mentions feature to capture their attention.

Use the media and file sharing feature to share interesting videos and images that are still on topic. It’s a great way to disperse relevant information without having to leave the chat room.

Lastly, to make your audience feel welcome, add a welcome message. A welcome message pops up when the participant first enters the chat room. You can type up to 1024 characters, so get creative!

This little extra work can make a huge impact on your audience. Once you follow these tips, you’ll see an improvement in both brand loyalty and audience participation, which are the keys to a successful live stream.

Create more moments like this when you add a live stream group chat via RumbleTalk. It only takes a few minutes to set up.

To form a relationship with your customers, it takes time and understanding. This is crucial for them so that your product or brand will stay on their minds. There are more than thousands of websites out there, and a lot of them fail. You read that right. What’s missing? It’s the lack of trust. In building a website, some don’t take into consideration the relationship with the customers. Therefore, their website and brand fail. If you create a social chat, you can turn this around.

Knowing your customers’ wants and needs can help you create a unique social chat experience, leading to increased sales and traffic.

We say that emotion does not influence buying factors, but it does.

So, how can you create a unique social chat experience for your visitors, customers, and partners? Here are 3 steps to do that.

Personalize your social chat

When you create a website, you think about what it would look like, where elements would be placed, how fast it would load, etc. You should do the same for your social chat.

If your community sees that the chat is lively and beaming with colors, they’ll be more likely to stay longer in the chat room. Also, when you customize your social chat, it will be more pleasing to the eyes. As there are skins available in the chat room, you can use one of those, so no coding would be needed.

However, if you want it to blend in with your site, then you’d have to use advanced customization techniques such as CSS. This is the latest CSS skin we’ve made. You can do the same for your chat room.

Here are the instructions on how we did it.

Use chat features to your advantage

Customers crave social interaction and connection. Therefore, using social chat features like group chat, uploading photos, and calling is an effective way to capture your customers’ attention.

Furthermore, customer feedback is one of the key points of a social chat. With chat features that you can use, this will increase rapport with your customers. So, taking advantage of chat features that you can use will increase the chances of making conversations with your customers.

It will not only be a medium to connect with your customers, but it will also help build a community surrounding your brand. In turn, this community will help in spreading the word about your brand, which will lead to new customers and traffic.

Open your community to all

Social chats can sometimes be for members only. However, if you open your chat to everyone, this can be inviting. For instance, a visitor may see that you have a chat on your website. Then, he checks out the chat room, but he sees that it’s only for members. This can leave a distaste in their mouth.

So, if you want to entice customers, make your social chat public. This will assist in capturing the customer’s interest, making them stay on the site. After that, they can chat up users that are logged into the chat room. Then, they may ask about the brand, how you are as an owner, etc. If this goes your way, then it might lead to good development.

Enhancing the social chat experience

The social chat experience is unique in every chat. Websites are made to be your brand’s advertising, but social chat brings it to life. Customers can voice out their opinions, get testimonials from other customers, and more.

Websites with social chats see more sales, traffic, and engagement. So, sign up to RumbleTalk now and use all of the above features. You’ll experience a different kind of social chat.