Interaction with your customers through a live chat can boost the overall experience of an online event. And, it can also dramatically improve your bottom line.

But it’s not as easy as simply opening up an app to talk to people. You need to think like an actor, find ways to make customers feel valued. And consider how you can turn their engagement into repeated business down the road.

At RumbleTalk, we do this by helping you easily build relationships with them. Don’t worry, we’ll break this down into simple steps that are easy to implement right away. Let’s get started!

Making events more interactive with a live chat

Engagement has become one of marketing’s most popular techniques for forging relationships with customers. And for good reason, a live chat immediately adds an interactive element to any event.

Whether it’s a conference, webinar or seminar, live chats are an excellent way to make these events more lively. Which is key when it comes to holding your audience’s attention.

Follow these tips to start making your virtual events more interactive today!

Set rules and expectations

Let customers know the house rules before your live chat starts. If you’re hosting a group chat, for example, let them know there will be many people in the audience. Or, announce that you will hold a Question and Answer portion by the end of the program. When it comes to announcements, be as specific as possible.

With your RumbleTalk Chat, you can announce it through a welcome message. Just go to your Admin Panel > Chat Operations > then type in your message.

Create breakout rooms for collaboration

You don’t have to rely on a single room for your breakout sessions. At RumbleTalk, we like to create multiple rooms that will serve as your breakout rooms for group discussions. It’s perfect for brainstorming sessions, private interviews, and online booths.

A breakout room gives those unable to participate in a live session an opportunity to catch up with what they missed later on. Of course, if there are multiple people who would like access or want their own private room, we make sure they are accommodated accordingly too!

To create multiple rooms, go to Selected Chat” in the upper left corner of your admin panel. Then, click Create a New Chat Room.

Include your audience through Polls

Before we dive into what to say, keep in mind that live chat is about engagement. That’s why it’s important to include your audience through polls.

Polls are simple, just ask a question, then get people engaged by responding to their input. Our built-in polling feature lets you create as many polls as you need. We recommend doing polls every 15 minutes though. This will keep your audience on their toes and actively engaged.

Answer questions in your live chat

Live chats are a great way to answer questions, especially if you have event speakers. If you plan to host an event, switch to the Moderated Q&A chat. This will allow your speakers will give your audience a chance to get some one-on-one advice from industry experts.

The beauty of live chat is that it makes it easier for both your customers and brand advocates to engage with each other. Furthermore, it’s an incredibly easy way to boost engagement on your website as well as improve customer service during business hours.

Create a more organized live chat with Slow Down chat

Too many messages at a time often mean that your customers will be lost in the shuffle. So it’s important to implement a slow-down chat function.

Slow down chat limits the number of messages sent at a given time. This will keep the flow of messages in your chat room at bay.

Get your free chat now

RumbleTalk chats are a great way to interact with your customers on live events, webinars, Q&A sessions, and more. And, because of their simplicity in use and integration, they’re just as easy to apply as they are efficient for interactions.

Get your free account here! If you need to customize a plan, just email us at support@rumbletalk.com and we’d be glad to assist you.

What are the benefits of a chat platform for your website? Let’s have a look at them and discuss their many benefits.

Webmasters’ choice of chat software compared to a chat platform

A web hosting firm is an organization in charge of all websites on a single server. Thousands of websites are hosted on this server. As a result, web hosting firms take advantage of this chance to cram as many websites as possible onto a single server.

Chat software consumes more memory and space. This is why they are disliked by web hosting firms. Any chat software uses a lot more RAM than you might think. As a result, there is a need to devote additional resources to a website that uses chat software. This also applies to the resources of a web hosting provider.

Because of all the resources it consumes, it has the potential to slow down the entire server. Thousands of sites will be impacted, and some may go down as a result of a single site with installed chat software.

You can prevent this from happening if you use a chat platform like a chat plugin. Because a chat platform is managed by a different server, it does not run on your site. If a problem arises, it will have no direct impact on your website.

However, if this occurs on chat software, it can cause an array of issues, including damage to your site, your overall business and reputation, and your web hosting company.

Models of pricing comparison

Here are some considerations to make before deciding on chat software.

• Downloading of the entire package,
• The number of servers is determined by the number of chat rooms,
• Developer fees for installation and upkeep, as well as
• A new server configuration and migration of current software will be implemented to accommodate all users.

When compared to a chat platform, it is simpler and less expensive because you only need to install it on your site.

What do you require? Only a few lines of HTML code are required. If you decide you don’t want it on your site anymore, simply remove it from the HTML code. It’s very simple and suitable for beginners.

If you decide to upgrade your chat, you can do so at any time. You do not need to hire someone to assist you with the upgrade.

You can also choose what you want to upgrade, such as rooms, keywords, and so on. In contrast to chat software, you will have to upgrade everything.

Get a chat platform

Regardless of whether it is a separate entity from your site, a chat platform integrates seamlessly with it. It has a plethora of features such as chat customization, intext keywords, various chat types, and much more.

Here are some you can enjoy when you create a free account:

• You can use any of the six chat types whenever you want.
• Host exclusive private chats or public social chats.
• Accept or reject a message in the Moderated Chat before it goes live.
• Using the in-chat payment feature, you can collect payments and tips.
• Make polls or hold Q&A sessions.
• Make private video and audio calls.
• The Slow-Down Chat feature allows you to manage chat traffic.
• Take advantage of the outstanding support available to help you along the way.
• Integrate one or more chat rooms into any platform with ease.

It is clear from reading this article which of the two you should select.

Now is the time to get a hosted group chat! Contact us for a demo at support@rumbletalk.com. You may also sneak a peek of the RumbleTalk features on our Facebook, Twitter, and Instagram pages.

Our online chat platform, RumbleTalk, has been designed to meet the needs of all types of businesses and organizations. Those that are looking to engage their audience and build new relationships with their community members through live chatting. It offers features that you’d expect from big social media platforms but with the feel of talking to real people. This includes powerful moderation tools that allow you to control the flow of conversation while keeping your brand safe and sound!

This guide will walk you through how to sign up and get started using RumbleTalk in less than 5 minutes!

What is RumbleTalk and where can I use it?

RumbleTalk is an online chat platform that can easily be embedded into your website. It is equipped with 6 chat types and an array of powerful engagement tools. Because RumbleTalk is a cloud-hosted platform, you don’t need to install any software or worry about bandwidth, server performance, or maintenance.

RumbleTalk easily brings conversations to your website. This can be used for boosting engagement and activity in any virtual space. You can use it for your website as a live chat agent or as a space where your visitors can discuss your products. You can also use it in live events, where you can assign moderators to host Q&A Sessions and Polls. Other uses are in live streaming, job fairs, healthcare consultation, e-learning, and more.

Create a Free Account

Go to the RumbleTalk website and sign up.

You will be redirected to the RumbleTalk chat log-in interface. Type your preferred email and password to proceed. You can also sign-up via your Facebook account.

Choose your Chat Type

RumbleTalk comes with 6 Chat Types you can use anytime. Upon creating your account, you will be asked to choose from the 3 main chat types below:

The Group Chat is a public chat room that is open to everyone. Here, anyone can join the chat room using their email, Facebook account, or even anonymously. The social chat is perfect for websites with open communities where your visitors can discuss a certain topic. Furthermore, for a more exclusive space, you can change the chat type to a Member’s Chat anytime. Here, you can add a log-in page to limit the chatters to your members only.

The Expert’s Chat is a one-on-one chat room that will serve as your private consultation room. It can be used for medical professionals, private consultations, or as a meeting room.

The Moderated Chat is a group chat with an administrator that has access to a slew of moderation tools. Some of those features include the ability to accept or reject a message before it goes live. Moreover, the admin can also mute everyone, ban problematic users, host Q&A sessions, and more.

After selecting your chat type in this stage, you are free to change it anytime.

Integrate your RumbleTalk chat in any platform

From the chat settings, you can copy the provided one line of code and paste it into your website.

You will also have the option to add your group chat to your Facebook page or to access it from the URL we provide you. Your choice!

RumbleTalk makes it easy to embed this smarty-designed, cloud-based group chat into your webpage or live event. We made it convenient with our integrations, add-ons, and chat plugins. Use it on WordPress, Joomla, Angular, React, and Wix.

Your chat rooms are also built with HTML 5. So, they can be easily customized to fit your desired look and feel. Here’s a quick guide on how to personalize your chat.

Invite your Participants

There are three ways to invite your audience into the chat room.

First, send them your chat room code. Just copy the Hash code at the bottom left of your chat room then send it to your audience.

Second, use a QR code that your participants can scan. To generate the code, click on the gear icon to open Options, then choose QR. You can post the QR on your social media, invitations, emails, or posters.

Third, enable auto-invite of Facebook and Twitter users. You can follow this guide for the step-by-step instructions.

A Dynamic Virtual Space for Your Audience

A free online chat platform that lets you chat with website visitors and community members while they’re on your website? That sounds pretty good, right? It’s not just good, it’s awesome—and here’s why.

Online chat platforms are one of the best ways to build trust with potential customers, answer their questions in real-time, and help them feel more comfortable about buying from you and your company.

Get started by setting up a free account! For further assistance, you can email us at support@rumbletalk.com.