Group chat rooms and live chat have long been regarded as excellent channels for providing proactive customer service and user experience. Offering immediate assistance to visitors while they browse your website can mean the difference between customer rapport and loyalty. Because of its time-saving benefits and personalized nature, having a live group chat is an essential component of any brand’s strategy.

Here, we share with you strategies for optimizing a group chat room for the best user experience.

Send invitations right away

Send chat invitations as soon as possible to provide the best possible user experience. After an audience or visitor has been browsing the website for a while, an invite to the chat room should be sent. He won’t waste any time looking for answers himself. Furthermore, if he requires assistance during a virtual event or a purchase, a live chat agent or a chat member can with decision-making. Use analytical tools to identify the most popular pages on your brand’s website that could benefit from live chat.

Moderators should be trained to master the platform

Live chat necessitates a number of specialized skills. Admins in the chat room must maintain a conversational tone while providing only relevant information. As a result, training is essential. Moderators must be able to maintain a friendly tone and handle delicate situations in which the audience may be upset or frustrated.

Furthermore, admins must learn to simplify technical terms so that the audience can easily follow. A feature that moderators can use is the Admin Mode. This lets admins to put out an announcement when the chat is ongoing.

Maintain the discussion’s relevance

Chat conversations should be brief and to the point. The moderator should ask the audience to explain what they want to know after making an introduction. After that, the moderator should then offer solutions that directly address the audience’s issue.

If the chat room is for a live stream and is used for Q&A, the moderator must choose relevant questions for the speaker. While a conversational tone is always helpful in putting the audience at ease, spam and trolls are a waste of time. Moderators should learn how to handle this.

Check out the Moderated Chat and how it can help in this scenario.

When the chat is offline, notify your audience

It is sometimes necessary to place the chat offline. If a chat owner or speaker requires additional assistance or time to be ready, he should let his audience know. A successful chat relies on a natural flow of conversation, so the audience should never be left in the dark about what’s happening in the chat room. Leave an offline message to let your audience know when the chat room will be back.

Give your audience the best user experience

Chat, like messaging, is an excellent channel for delivering rich content to your audience. Moderators, for example, may send links to manuals or brochures when an audience wants to know more about the event. They may also incorporate videos or photos to provide additional information about products and services. Tracking information can also be provided as links. Maps can be included to direct customers to the nearest store if needed.

While the approach makes it easier to engage customers, few channels have the potential to deliver both great service and increased sales like live chat. Live chat is ideal for providing timely and detailed solutions and assisting the audience. Otherwise, they might abandon a boring and lifeless chat.

To deliver the very best in user experience, learn about RumbleTalk and the 6 different chat types you can use in various scenarios. Contact support@rumbletalk.com to get a free demo. You may also visit the Facebook, Twitter, and Instagram pages to learn more about the platform.

What are the benefits of a chat platform for your website? Let’s have a look at them and discuss their many benefits.

Webmasters’ choice of chat software compared to a chat platform

A web hosting firm is an organization in charge of all websites on a single server. Thousands of websites are hosted on this server. As a result, web hosting firms take advantage of this chance to cram as many websites as possible onto a single server.

Chat software consumes more memory and space. This is why they are disliked by web hosting firms. Any chat software uses a lot more RAM than you might think. As a result, there is a need to devote additional resources to a website that uses chat software. This also applies to the resources of a web hosting provider.

Because of all the resources it consumes, it has the potential to slow down the entire server. Thousands of sites will be impacted, and some may go down as a result of a single site with installed chat software.

You can prevent this from happening if you use a chat platform like a chat plugin. Because a chat platform is managed by a different server, it does not run on your site. If a problem arises, it will have no direct impact on your website.

However, if this occurs on chat software, it can cause an array of issues, including damage to your site, your overall business and reputation, and your web hosting company.

Models of pricing comparison

Here are some considerations to make before deciding on chat software.

• Downloading of the entire package,
• The number of servers is determined by the number of chat rooms,
• Developer fees for installation and upkeep, as well as
• A new server configuration and migration of current software will be implemented to accommodate all users.

When compared to a chat platform, it is simpler and less expensive because you only need to install it on your site.

What do you require? Only a few lines of HTML code are required. If you decide you don’t want it on your site anymore, simply remove it from the HTML code. It’s very simple and suitable for beginners.

If you decide to upgrade your chat, you can do so at any time. You do not need to hire someone to assist you with the upgrade.

You can also choose what you want to upgrade, such as rooms, keywords, and so on. In contrast to chat software, you will have to upgrade everything.

Get a chat platform

Regardless of whether it is a separate entity from your site, a chat platform integrates seamlessly with it. It has a plethora of features such as chat customization, intext keywords, various chat types, and much more.

Here are some you can enjoy when you create a free account:

• You can use any of the six chat types whenever you want.
• Host exclusive private chats or public social chats.
• Accept or reject a message in the Moderated Chat before it goes live.
• Using the in-chat payment feature, you can collect payments and tips.
• Make polls or hold Q&A sessions.
• Make private video and audio calls.
• The Slow-Down Chat feature allows you to manage chat traffic.
• Take advantage of the outstanding support available to help you along the way.
• Integrate one or more chat rooms into any platform with ease.

It is clear from reading this article which of the two you should select.

Now is the time to get a hosted group chat! Contact us for a demo at support@rumbletalk.com. You may also sneak a peek of the RumbleTalk features on our Facebook, Twitter, and Instagram pages.

We have a plethora of excellent chat customization options, including chat room sound control. It’s no surprise that, as one of the chat providers on the market, these options extend beyond background images and themes. Of course, the constant beeping of chat messages and sounds are nothing new. We’ve all heard them and are probably annoyed by the constant notifications, which isn’t always easy to turn off—if at all.

Both users and the host of a RumbleTalk chat can silence a chat in which they are participating. Why do you need this feature? It could be anything from the noise being distracting in a quiet environment to being a passive observer who does not want to hear a beep every time a message is posted.

Regardless of the reason, changing your sound notifications in the chat is a breeze.

For admins and chat owners: How to change your sound notifications

It is especially simple for chat owners or hosts. There is a setting in the Multimedia tab that mutes the entire chat for everyone. As a result, no one receives any audible notifications.

Furthermore, administrators have the ability to change the type of sound that everyone hears (of course, only if chat notifications are not muted). There are numerous alternatives. Messages, private messages, phone calls, and user exits can all have their own distinct sound.

All of this is completely optional, and all of those options have a default setting. There is no need for setup unless customization is required. There is even a test-play feature for inexperienced hosts or administrators. Use this when the sounds must be perfect. All of these options, as well as the general mute option, can be found in the Multimedia tab.

The option is available even if the chat is open. So, if a chat room becomes more active than expected, the owner can always mute it later or at the request of a user.

Users can also control the sounds of their chat messages

However, if the owner does not muffle the general chat, a user may still wish to do so.

Silencing a chat is as simple as a click for a user. There is a gear icon in at the bottom of the user’s list. Open the chat room settings and toggle the Sound button. This is especially useful in groups, quiet places such as a library, or when headphones are not available.

In a particularly busy chat, the noises can simply become overwhelming—with a beep for each new message, users may prefer manually checking.

In either case, click again the Sound button to unmute the chat.

Controlling the sound of chat messages in a mobile browser

A mobile chat is similarly simple. RumbleTalk chat rooms are available on a variety of mobile devices, and they, too, have a mute option. You can follow the same steps on the web browser.

This, like the desktop version, can be undone at any time by clicking on the same symbol again. This can be a very useful option, especially on mobile.

Accessing a chat on a phone is often more convenient than bringing a laptop—with over half of Internet traffic already occurring on mobile devices, it’s no surprise chat functions are also very popular there. However, with phones being so prevalent, there are far more situations in which the constant beeping of chat sounds may be an annoyance.

Because not every provider will likely turn off all sounds, this feature can make using the chat much more convenient.

Interested in other features like this? You can send us a message at support@rumbletalk.com to schedule a free demo. If you’re always on the go and want to learn more about the platform, then see our social media pages.