The most important thing for event participants (rather than just listening) is to have a voice. Q&A sessions are the highlight of an interactive chat.

This is how it works. The audience will first submit a question. The speaker can then respond via the live stream. As a result, each response is relayed in real-time.

This is one of the most effective virtual event tools. How can you make this happen for your virtual event? The best medium for creating an interactive chat is utilizing a Moderated Chat.

What exactly is an interactive chat?

The Moderated Chat function is only available if an admin is logged in. This is because the chat relies on admins to screen and approve messages.

To understand how it works, let’s talk about the two roles in the chat and their respective points of view.

Admins — Admins are in charge of approving or deleting messages. They filter all messages that arrive in the chat. Admins can approve or delete messages by checking or unchecking the appropriate boxes.

Participants — In the chat, participants can only send messages. They are unable to view unapproved messages. As a result, they must wait for administrators to screen the messages. If their message or question was chosen, it will be displayed in the chat. They will not be notified if it is deleted. Their message will not just appear in the chat room.

Configure your interactive chat

A chat platform is required to host an interactive chat. This is where we can help.

1. To begin, sign up for an account on the website.
2. Navigate to General & Logins > Chat type. Select Moderated Chat.
3. Examine your admin panel’s chat settings.
4. Create admins in the Users section of your admin panel. Configure their username and password, and grant them administrative access to your chat. Before the event, provide them with their credentials.

After that, you’re ready to go. All that remains is to embed it next to your live stream platform. Alternatively, if you use a different live stream platform (on another site), you can share the chat URL so that participants can use it in another tab.

A group chat that is moderated

What makes an event interactive? Making the audience participate through Q&As is the solution. Admins will moderate all questions. Appointed admins should be knowledgeable about the subject. Admins serve as the audience’s voice. They collect everyone’s questions and select the best ones. The speaker(s) will then respond to the questions.

Alternatively, the speakers can ask the participants to send in their questions while the event is still running. The participants can then respond via chat.

The virtual event, for example, could begin with greetings. The speaker can then ask how the audience is doing. The audience can then type in their responses. This is the point at which the event becomes interactive.

Your event’s reach is increased by using a chat platform.

Enable all login options if you want everyone to join. The following are the various login options:

• Guest
• Username
• Facebook
• Twitter
• Sign up as a new user
• Connecting your existing user base (Login SDK is needed for this)

Increase the number of people who attend your event by spreading the word. Prospective participants can also participate, increasing traffic and engagement.

Events and Q&A sessions: How do they complement each other?

Virtual events are difficult to organize. You can, however, make your event a success if you have the right tools.

You can start a conversation as long as you have an audience. So, by holding a conversation next to your event, you engage your audience. Because of the two-way interaction, online events are successful.

If you want to provide your audience with the best event experience possible, you must provide a platform for discussion. This is where your interactive chat comes into play. Control the chat flow and host Q&A sessions.

When you connect with event attendees, the event transforms into an interactive event. This allows you to establish a name for yourself, build brand trust, and strengthen your community. Use it for various events such as conferences, discussions, communities, classes, and more.

Do you still have some questions? Connect with us on Facebook and Twitter. Discover useful hints and tricks for your event.

Alternatively, you can send us a message via support@rumbletalk.com and get a free demo!

Interaction and engagement are critical components of your live events. As a result, you must engage your audience in the discussions and topics for which they came to the chat room. A website contains numerous elements. These elements, however, are ineffective if your audience wishes to learn more about the product, company, individual, or any other topic. This is the reason why you need an event-centric chat room such as RumbleTalk chat. They can use the chat rooms to connect with other members and discuss topics that are important to them.

Audiences thrive on participation

Interacting with people who share your interests can be enjoyable. As a result, if there is no one to talk to, the audience does not participate as much.

In most live events, admins are appointed to oversee the chat. These administrators will be in charge of community events and other activities. When there are no admins, audience participation will stagnate and eventually disintegrate.

As a result, here are tips on how to handle live events with RumbleTalk chat.

Q&A sessions via RumbleTalk chat rooms are an excellent way to engage your audience

When engaging with an audience, questions will always arise. Why not switch to a Moderated Chat instead of using the group chat as a Q&A platform?

Because there are already admins in the chat room, they can act as moderators. They’ll scan the chat room and ask questions. Then, members will respond to the questions so that the administrators can get their feedback on a specific topic/discussion.

Follow these simple steps to set up a Moderated Chat.

1. Click Settings > General & Logins in your admin panel.
2. Select Moderated Chat from the Chat Type drop-down menu.
3. When you login as an admin in the chat room after selecting your chat type, you will notice that messages have check and cross boxes.

Admins can begin sending questions after the Moderated Chat has been set up. Members of the community will submit their responses, and administrators will review them without revealing their identities (unless the admins approve them). This allows members to remain anonymous if they do not want others to see their answers, which could cause a rift if there are different answers.

Allow the audience to vote anonymously

To maintain anonymity, admins can create polls in the chat room. When a member of the audience votes, other members and admins have no way of knowing who voted for that answer. As a result, all responses will be completely anonymous.

Polls are visible in the chat settings. To make one, select Create new poll. Fill in the blanks with a question and four answers. Click Send if you want to send it to the chat room. After everyone has cast their votes, click Publish so that everyone can see the results.

Solicit feedback and suggestions

Sometimes, the audience wants to share their thoughts. As an admin, you can host a session in which the audience can share their thoughts and ideas.

You can use the group chat to inform your audience that you will be hosting an open mic type of event. There are no restrictions on who can send messages.

As the head of the chat, you can use this information to plan future live events.

Keeping live events engaging with the help of RumbleTalk chat

Because live event audiences only exist in the virtual space, you must exert more effort to connect with them. It may be difficult at first, but once you’ve mastered it, engaging your audience will be a piece of cake.

When you use RumbleTalk chat on your website, you can create a memorable chatting experience for your community.

Contact us through support@rumbletalk.com and get a free demo.

As a company, one of the most important aspects of success is to make a customer happy. Every company wants to be at the top and have their product be the best, as well as meet their customers’ needs. However, to do so, a company must first understand its customers’ expectations. This is where feedback comes in.

What is the significance of customer feedback?

Customer feedback allows you to better understand your customers’ expectations, such as whether they are satisfied with the product and service, what they would like to see improved, and so on. Changes in product development are easier to target as a result of this.

So, how do you ask for customer feedback? How do you know if you’re on the right track? There are numerous methods for gathering feedback. In this article, we will discuss effective strategies for gathering feedback.

Making quick polls

Surveys and polls are two commonly used feedback methods. To get feedback from logged-in customers, a company can post polls in the group chat.

Polls are typically brief and save time. Customers will only choose from the options because there are already answers they can choose from.

The RumbleTalk group chat platform makes it simple to create a poll. Here are the steps you must take to create one.

1. Log-in to your RumbleTalk account or sign up for a free chat.
2. Click Settings > Polls in your admin panel.
3. Choose Create new poll.
4. Type in a question and four pre-made answers, which your customers can choose from.

It’s really that simple! You can also start a poll right in the group chat. Simply click the gear icon (chat settings) below the user’s list and then select Polls. Then, repeat the preceding steps.

Read the following article to know more about the Polls feature and its uses: Where You Can Use Chat Polls

Request feedback from your customers

Because you used Polls, you can ask your customers why they chose the answers they did. Anyone can send a message in the group chat. To do this, activate Admin mode as an administrator. In the meantime, use this to notify everyone in the chat that it will be used for polls and feedback.

Admin mode allows you to prevent chatters from sending messages. Only administrators are permitted to speak. The admin mode can be enabled directly in the chat settings.

After sending the notification, turn off Admin mode and allow customers to leave comments or suggestions. This allows you to learn more about their responses and what they would like to see improved about the product.

This is another way to collect feedback from your customers. Even if you don’t send out polls, you can ask as an admin what they like about your product. Then, after disabling the Admin mode feature, customers can freely say what they like in the chat room.

After, you can export the chat transcript and keep a copy of their answers. This serves as feedback for your product.

Pay attention to what your customers have to say

Whatever your customer says in the chat and whatever their experience is with your product, it is your responsibility to take it seriously. Any form of feedback is a learning experience. It’s a good way to improve overall company status and branding while also providing a better customer experience. If you listen to your customers, you will be able to deliver results and satisfy them.

For more information on customer feedback and collection, check out the related articles:

• Capture audience feedback with an online chat platform
• Audience Engagement Strategies
• Increase Audience Interaction Through A Chat Poll

Get in touch with us through our social media channels. If you want to get a free demo and learn more about our platform, then send us a message at support@rumbletalk.com.