In a virtual event, messages and questions may be coming in too fast, so they tend to get lost in the conversation. Holding a Q&A live session may be the solution to that.

Especially with many chatters (huge online events), where the audience is not into chatting, they might not get the chance to submit their questions. The only solution is to watch the event attentively and hope to understand something.

By giving your audience a chance to get their questions read, you eliminate this problem. Your audience can send in their questions before, during, or after your live event, as long as your group chat is open.

Let us show you the wonders of RumbleTalk’s moderated chat and how to use it for Q&A (Q&A mode) for a successful and efficient live session.

This blog will show you the ropes on the following:

• How to set-up moderated chat to use as a Q&A mode
• Where to use Q&A mode
• Tips and tricks for a successful Q&A live session

Let’s start!

How to set-up moderated chat for your Q&A live session

RumbleTalk has a chat type called moderated chat. The moderated chat lets admins pre-approve messages before they get sent to your audience. Therefore, admins can serve as moderators for any live event.

To use the moderated chat, you need to choose it as your chat type in your admin panel.

After choosing moderated chat, appoint admins to your chat room. They will serve as the moderators who will approve messages.

Go to Users on your admin panel and add a new user.

Choose admin for rooms if you want the admin to have access to a specific chat room only. Or, choose admin that has global access to have access for all chat rooms.

After appointing your admins, start your Q&A live session next to your live event.

Use your moderated chat as a Q&A mode by asking questions to your audience and letting your moderators choose the questions.

Only approved questions will be seen by your audience. Here’s a comparison of the moderators’ view and the audience’s view.

Best of all, you can use the moderated chat to monetize your live event. More on that here.

Where to use Q&A mode

There are lots of scenarios where you can use Q&A mode. Here are some of them.

Live events

As an example used above, Q&A mode is suited for live events. If you’re used to holding live events such as live streams, then you can use the feature well.

During the live event, you can ask what questions your audience has to increase engagement. As an example, read about how you can control the discussion with a Q&A chat.

Webcasts

Do you run webcasts? If yes, then you’d know that it’s important for your audience to have a voice.

By giving your audience a voice, they can learn more about your product, topic, or whatever niche you’re talking about in your webcast.

Read this to get an idea: Interactive webcasting chat for live webcasts and events

Remote team meetings

Because of the new normal, team meetings are now online. By using the Q&A mode, you can collect questions from your remote team and create a fruitful discussion around topics that are important for the growth of the team.

Here’s a guide on handling your remote teams in a virtual setting.

Tips and tricks for a successful Q&A live session

Now that you’ve set-up the Q&A, it’s time to start the actual session. Here are some tips that will help you achieve that.

1. Let your audience know that you’re using RumbleTalk chat as a Q&A chat

Before you start, introduce the chat so your audience will know that it’s there and they can send in their questions.

2. Encourage your audience to ask questions

When you’ve already started your live stream, it’s time to engage your audience. Ask them to submit their questions. Also, let them know that your moderators will choose from the pool of questions. Then, as the speaker, you will answer them on your stream.

3. Choose the right moderators

As moderators, they will screen all the incoming questions. Therefore, they need to choose the right ones for the topic. If not, then it will be chaos for you and your audience.

Make sure to appoint moderators you know and trust. If possible, appoint and walk them through before your event.

4. Allot a timeslot for the Q&A live session

Since you’re talking about a topic on your event or live stream, it’s best to have a dedicated timeslot for your Q&A. This also gives your moderators more time to choose the questions.

Want more tips and tricks for a successful Q&A session? Read also: Q&A Chat Tips and Tricks

Chatting in a Q&A live session

In a virtual setting, conversations may get lost, especially if you have a big audience. Organizing a Q&A live session may not be easy, but it’s easy with the right platform.

Also, your moderators are there to help you. With all of these, the journey to a meaningful Q&A session is a bright one. The virtual setting is not that scary anymore, even for first-timers.

At RumbleTalk, we want you to succeed in your Q&As. Talk to us if you want to know more about it.

Now more than ever, in-person events are transitioning to online events. Because of that, companies, individuals, and small businesses are looking for platforms that they can use to hold their online events.

Since you’re here, you might be thinking “How do I host an online event?” Lots of questions may be running through your mind. Well, you’ve clicked the right article.

Their are different kinds of online events. Not all online events are the same. Some events need a live stream alongside the chat, some need only group chats, and some need many individual on-on-one chats (like job fairs).

If you already know what type of online event you need, let’s walk through the different kinds of online events.

So, what do online events include?

1. Live broadcast – This kind of online event can be a live broadcast where users can ask questions and participate in the event through a group chat.
2. Multiple group chats – This kind of online event can be a set of rooms where users can have group discussions based on topics and discuss with or without a video stream.
3. Multiple private chat rooms – This kind of online event can be a set of private rooms where one host can talk to many people in private; this is great for job fairs or convention with virtual conference booths.

See below some solutions for the different online events.

Various chat types to choose from

From group chat to moderated chat, you can choose what you’ll use for your online event. If your event is a small one, you can use a group chat so everyone can freely chat with each other. No restrictions.

If you want more control of your chat, then choose a moderated chat. For larger audiences, this is what you want to choose. This is good for live broadcasts as admins pre-approve messages, no spam or hateful messages will be sent in the chat.

There are two types of users in a moderated chat:

• User
• Admin

Users (non-admin) will see only messages approved by the admins. So, a user can send as many messages as they want, but it will only appear for all if an admin approves it.

Admin users will see every message sent by non-admin users. Therefore, they can choose to approve or delete a message, depending on the context.

Adding more rooms

As said earlier, there are different kinds of online events. If you’re hosting an online event with several topics, job fairs, or virtual fairs, then you might need more than just one chat room.

It is easy to create multiple chat rooms. To create more than one room, simply use one of the two:

• Use the admin panel to create rooms
• Use the REST API to create rooms.

Using the admin panel is the easiest way, you log-in to your admin panel. Then, you create a new chat room.

The number of chat rooms you can create is shown below your chat on your admin panel. That’s your account plan. If you want to add more chat rooms, then you need to upgrade your account.

The second option is using the REST API. This option lets you integrate the creation of chat rooms using an API call (you will need a developer for that).

When you need more rooms, you need first to upgrade your account. You can upgrade your account by clicking the Get more or Upgrade your plan.

An account holder can add a maximum of 12 rooms at the start. If you need more rooms for your live event, then you need to contact us.

Turning your moderated chat into a Q&A chat

Now that you know that admins can pre-approve messages, why not use it for Q&As? Since Q&As need moderators, this is the perfect feature for your online events.

The moderated chat is versatile, so you can use it for any online event. From online discussions to big conferences, you can use the moderated chat for Q&As.

Be sure to appoint your admins beforehand so that the event goes smoothly.

As a Q&A chat, the moderated chat functions the same. In this case, you will only use it for Q&A. Therefore, non-admin users or the audience will ask questions to the speaker(s).

Then, admin users will choose appropriate questions for your online event.

With the Q&A mode, your event will surely go smoothly for both you and your audience. There will be no space for trolls or hateful messages in your online event.

Using YouTube Live + chat for your online events

Let’s say that you’re holding an event for your followers on your page. However, YouTube Live doesn’t allow YouTube’s Superchat to be embedded on other websites.

Fortunately, Rumble Pages can save you from that dilemma. Rumble Pages acts as a minisite that you can create using your admin panel. As long as you’re registered to RumbleTalk, you can create your own page for every chat.

On your own page, you can add/change elements based on the pre-made template. One of those elements is a YouTube URL.

You can then add your YouTube Live link and chat with your followers as you hold your live events. Each page features your chat. Therefore, you can utilize your chat for your online events.

If you want to secure your page, then you can add a page password. Only those who know the password can enter your page.

To add a password, click Set Password on your page and type the password you want.

You can avoid trolls or hackers with this feature since it adds a layer of security.

Another advantage of having your own page is that you can add paid access, meaning you can create a room for paid live streaming. Users have to pay before they can enter the chat.

To do this, there’s an option in YouTube Live named Unlisted.
Only people with the link can view the live, so you can embed it on your site. Then, you can add paid access if they want to enter the chat.

Add paid access

To add paid access, click Monetize Settings on your admin panel. Then, choose if you want your followers to pay for entrance or subscription.

If they don’t, your followers will feel left out; nobody wants that.

You can use this for any online event such as seminars, workshops, and conferences. By using this feature, you’re getting paid for your time and knowledge. Also, you can answer questions of your audience through the chat.

Additionally, you can also collect donations in the chat, so you can also use it for auctions or crowdfunding for organizations.

Hosting online events and more

The shift to online events has been challenging for a lot of us. However, we need to adapt to the new norm. Therefore, these products and features can help you more than you can imagine.

You can not only use these for online events but also for one-on-one calls, sending messages, and sharing documents,

Since RumbleTalk is a chat platform, there are more features than just the ones mentioned here. If you want to know more about RumbleTalk and its functionalities, check out the website.