Communication is an essential part of our daily lives. As a result, in this day and age, website owners can easily add a group chat in seconds.

What exactly is a group chat? A group chat is a communication platform that can be embedded on your website without the need for installation. All you need to do is insert a line of code into your website.

So, what makes a good group chat for your website? Allow us to assist you with this.

Different characteristics to look for in a group chat

First and foremost, what characteristics should you look for in a group chat? Here are some of the features we believe are essential.

Beginner-friendly platform

Another thing to keep in mind is that it should be beginner-friendly for both you and your users. Because you will be the one configuring the chat on your website, the interface must be simple.

Second, your platform of choice should have an admin panel where you can access all options, features, and settings in one location.

Customization

You’d want a fully customizable chat room for your website because you want it to match the theme of your website. Skins and other customization features should be available in a good group chat. For instance, if you want to change the color of a chat box, you should be able to do so.

If you want more advanced customization, then CSS should be included.

Simple to embed

Because we aren’t all coding experts, it’s best to use a platform that generates the HTML code for you. You can embed the chat room on your website by simply copying and pasting the embed code.

View the various features here: Overview of main RumbleTalk chat types and features

How to incorporate a group chat into your website

With the features listed above, RumbleTalk is an excellent choice for your requirements. The platform allows you to embed it on any website by generating an embed code for you.

Furthermore, no technical knowledge is required to embed the platform. All you have to do is copy and paste the code onto your website or wherever you want the chat to appear.

Here’s an example of a group chat that has been embedded.

Before you generate the embed code, you can change the width and length of the chat. You can also choose between two different styles for your chat.

• Embedded
• Floating

This is how the floating chat looks.

A floating chat is not as intrusive to your website as an embedded one. Because it is only floating, chatters can open and close it by clicking on it.

It can also be found on third-party websites. 

Why should you use a group chat for your website?

Based on the features listed above, a group chat allows you to customize the appearance of your chat. It also allows you to link your userbase to the platform. Group chats, when combined with a user-friendly interface, transform the chatting game.

What distinguishes group chat from other third-party platforms? Let’s see what happens.

• There are no servers.
• No need to download any software.
• Possibility of appointing moderators and granting privileges.
• Users can switch between chat types at any time.
• Closed private chat discussions or open social chats.
• Ability to queue messages.
• There are no updates, and your PC storage is not depleted.
• Connect your userbase using the REST API or the JS SDK.

Group chat among other things

Do you require something more than a group chat for your website? On the platform, there’s more to see. RumbleTalk provides a variety of features to meet your needs, such as different chat types, adding moderators, and linking keywords.

There is also a free demo available for interested customers. If you’d like to discuss using it for larger events, contact support@rumbletalk.com to set up a demo call with one of our support staff.

The RumbleTalk group chat has a plethora of options and features. We are evolving as the platform grows, and we are always striving to make the platform more user-friendly. Our group chat platform features offer a high level of functionality that is matched by their ease of use. Here are the top features that administrators can use to control the conversation.

Getting rid of chat messages

What do administrators do in a group chat? It’s moderating the conversation.

Would you appreciate it if someone harassed your members or created scenes like this? Obviously not. This is all your hard work, and you would never tolerate such behavior in your chat rooms. With situations like this in mind, we’ve made message deletion a quick and easy process.

Simply click the trash can icon next to the messages to delete them. Group and private chat rooms have this icon.

Select the gear icon at the bottom of the sidebar to clear the entire community chat message cache history (for all users). This will display your available chat options. You’ll see the Clear chat messages button from here. Delete all chat messages with a click. Keep in mind that you will only see this option if you are logged in as an administrator.

View the IP address of a user

Another aspect of your role as an administrator will be to delete other people’s messages in the community chat room. When a user engages in serious behavior that has the potential to disrupt your chat, you must take extra precautions. These actions can include harassing other members, requesting excessive personal information, and more. This additional safeguard is found in the ability to view a user’s IP address.

An IP address identifies and distinguishes a computer from all other computers on the internet. Knowing the IP address of the predator or troll who is attempting to infiltrate your chat is the first step toward taking preventative action against such offenders.

Members of the chat community came to the chat room with one goal in mind: to chat with others and communicate peacefully.

If a user simply wants to cause a riot or a problem in the chat room, you can easily ban that user.

How do administrators ban a user in a chat room?

To begin, in the sidebar, click on the profile of the user you want to ban/disconnect. This will launch a private chat panel with that user, complete with messaging and moderation features.

If the user continues to engage in such misbehavior in the chat, you could issue a warning. You could also disconnect the user. This temporarily removes him/her from the chat. Both of these are effective strategies.

If they ignore these warnings and continue to violate the rules, you have the option of blocking their IP address. This removes the user from the chat and permanently bans him or her from the chat room. Any action taken from the same IP address will be prohibited.

With over 10,000 bans in large community chats, banning a user based on their IP address is one of the most notable chat features across all RumbleTalk chat rooms. It is a powerful tool for combating internet abuse and cyberbullying. It also keeps your chat room free of spam.

You can unban an IP address if you want to. Manually add or delete previously banned IPs by going to your chat settings and scrolling down to banned IPs.

Moderation of group chats

Administrators can moderate a group chat. How? When a chat owner selects Moderated Chat as the chat type, only an administrator has the ability to accept or delete messages.

Messages from non-admin users will not appear in the group chat unless they are approved by an admin. As a result, spammers and trolls are less likely to send messages.

This chat type is ideal for online events, speaker-to-audience events, large conferences, and other similar occasions. Administrators moderate the chat rooms.

Administrators are the head of the community

We are proud of these community chat features, but even more so of our commitment to improving the chat room platform. If you follow us on Facebook and Twitter, then you’ll always be up to date on our latest features and releases.

You can also connect with us via support@rumbletalk.com to get a free demo.

Polls are a great way to find out how your attendees are enjoying an event, their thoughts on the topic, what they would like to see improved about a product, feedback, and more.

You can request that your participants vote on your poll for a portion of their time. Because the poll already has pre-written responses, they can select one of the four and submit their response. It will only take a minute, if not seconds.

If they need to elaborate on their response, they can message you privately. Alternatively, if the information isn’t too sensitive, they can simply send it to the chat room.

Here are 3 ways on how polls can help gather feedback you need for your product or service.

Leave feedback anonymously

In order to maintain anonymity, admins can create polls in the chat room. When a community member votes, other members and administrators have no way of knowing who voted for that answer. As a result, all responses will be completely anonymous.

Polls are visible in the chat settings. To make one, select Create new poll. Fill in the blanks with a question and four answers. Click Send if you want to send it to the chat room. After everyone has cast their votes, click Publish so that everyone can see the results.

Ask the audience what they want

As the ones who support your product or service, your community wants to share their input. As an admin, you can organize a session wherein members can share their comments and suggestions.

For this, you can use the group chat and let your members know that you’ll be hosting an open mic kind of event. Everyone can send messages. Even if it’s positive or negative feedback, your customers can leave any comment. 

As the head of the community, you can take this information and use it for future product developments and service improvement.

Collecting the gathered feedback

When you publish the poll, the responses will be visible to everyone in the chat room. You can view all of your participants’ responses in the chat room or admin panel for future reference.

Follow these steps to view the data.

1. Navigate to your admin panel.
2. Go to Settings > Polls.
3. Choose View Answers.

You can now see the responses of the participants. This will be done anonymously. Therefore, names are still kept anonymous, and only the answers will be made public.

How to create a poll

Polls are one of the most common ways to gather feedback. To collect feedback from logged-in customers, a company/brand can post polls in the group chat.

Polls are typically brief and not time-consuming. Customers will only choose from the options because there are already pre-made answers.

RumbleTalk makes it simple to create a poll. Here are the steps you need to take.

1. Create a RumbleTalk account.
2. Click Settings > Polls in your admin panel.
3. Choose Create new poll.
4. Add a question and four pre-made answers from which your customers can choose.

It’s really that simple! You can also start a poll right in the group chat. Simply click the gear icon (chat settings) and then Polls. Then, repeat the preceding steps.

Taking advantage of polls

Polls can be useful for a variety of purposes. For example, they can be used in surveys, post-event feedback, data collection for future topics and discussions, and so on.

Chat polls are another excellent way to engage your audience. They can use this opportunity to speak up if they have anything to say about their vote. This is done via private messages or group chat, whichever is more convenient for them.

In this article, we’ve shown you how you can feedback from your clients through polls. So, where will you use polls next?

Contact us at support@rumbletalk.com. We’ll be happy to give you a free demo and show you where you can use polls in the future.