As we know, IT companies are putting more effort in building communities where customers can express their thoughts, wishes and release some steam if needed.

What is a customer community?

It is not only about customer, everyone that is potential customer, employee, IT pros may gather together and form a community, all in one controlled place.

In addition, IT companies have many users that exchange ideas regularly. These ongoing community talks and live online community events aid in creating solutions and shift roadmaps.

IT companies usually hold an annual event where they can talk to their community. This live event normally happens on their website. Then, they communicate with their community via a live group chat.

How do IT companies manage their customer community with the help of a group chat?

As the live event is happening on their online community/website, they start with an open keynote session and live group chat where the audience could join the conversation and ask questions.

Following the live event session, the audience was given a choice to access the rest of the day’s information via a though or how-to-track leadership, IT industry track.

The tracks ran simultaneously, each having their own live stream and group chat. As each session comes to a close, the company will provide a pop-up notification. Then, each user can go to their next session and track.

With the notification, the company will take the current chat offline, move the respective user to the next session, and open the next live chat.

Having their own space where they can communicate

With an annual free live event, companies need a space where they can address customer concerns. From a particular IT company, they said they hold large Q&A sessions. This happens twice a year. During these events, various topics are discussed. For example, how to’s and future plans are touched upon.

These annual events provide IT pros worldwide with intermediate to advanced content. These events are not only for pros. Visitors of the live events may also join in.

It allows beginners, members, and experts to interact with each other. The topics are about troubleshooting, performance management, reporting, and monitoring.

Sometimes, a topic gets discussed on the live event and the customer community may have already found the solution. These kinds of topics are important for these live events.

In addition, there are also employees and technical staff on the event. They may also be able to help the customer community solve a technical problem.

Creating a customer community

By holding annual live events, IT companies build rapport. They teach their users and answer their questions about their products. This is what creates a customer community.

As part of the customer community, how can a group chat improve your live chat experience?

By using RumbleTalk, members of the chat will be able to chat publicly and privately. Members can hold private conversations. They can also hold live audio and video calls. Other features of the chat are the following:

• Send smilies
• Send images, PDFs, charts, and more
• Link YouTube and Vimeo videos
• Send donations and private payment requests (if the chat owner allows it)

As part of the IT company, what can you do as the chat owner?

Before your live event starts, you can customize your group chat. RumbleTalk has an assortment of themes, custom design features, and custom notification sounds. Chat owners can also export the chat transcript. The chat histories will stay archived for 3 months only.

Chat moderation is easy with RumbleTalk. With the moderated chat (a chat type), admins need to approve messages before they get sent out. Therefore, Q&A sessions won’t be flooded with unnecessary messages.

If the group chat is open publicly, admins have the ability to kick users out of the chat. This means that they can disconnect, ban, or ignore users that are not contributing to the chat.

Another neat feature is that chat owners can add in-text keywords. So, if a keyword is used, this keyword appears highlighted. In-text keywords link to a specific page/website. Therefore, companies can use keywords to redirect users to their FAQ page.

Here are some other features that chat owners can use:

• CSS customization
• Admin mode (only administrators will be able to talk)
• Enabling or disabling other chat settings (explore the admin panel)

How a group chat helps IT companies manage communities

A group chat helps the company to communicate with its customers. Being able to communicate in a live event means addressing questions on the spot. Yet, it also promotes a sense of community.

Having a group chat is also convenient and it allows IT companies to cut down their expenses. Holding an event is pricey. But, if you do it online, you can save more and is more productive.

In addition to that, group chats enhance the user experience during a live event. If you want to create a strong community, a group chat is your best bet.

Group chats make your live event approachable. It shows your customers that you care. So, companies should invest on their employees and customers. It’s what keeps their business alive.

To learn more about how RumbleTalk can benefit your company or organization, visit the Features page.

Already a user of RumbleTalk? Then, stay updated with the latest updates and news on our social media (Facebook, Twitter).

When you have a business, you always think of growing and promoting your product or service. We are pushed towards marketing like an advertisement, social media promotions, and product websites. But what if you’re creating that page on your own? Being a one-man business is tough. That’s why we’ve added a new feature at your expense. We call it “Pages” and it works as a minisite.

We’re not saying that this only works for a one-man company. It can also be used by individuals who are not really talented in using computers. You can use this mini website any way you like.

What is a minisite?

You may have heard about websites, but have you heard about this so-called minisite? Well, if you combine mini and website, you get minisite. A minisite is a mini version of a website. Usually, a minisite is a page describing a product, company, or service.

So, now you can create your own “CHAT” page in the cloud.

Is a minisite for you?

If you’re a small business owner, you can consider making a chat page for your site. This can include a few details about your company, what you do, what your product is all about, how you started, etc.

Creating your own minisite (page)

In this section, we’ll show you the steps you need to know in creating your own miniature website. You’ll be surprised at how easy it is!

• First, you need to register to RumbleTalk. Just go to our website and click “Sign up.”
• Second, on your admin panel, you will see “Pages.” Click that and you’ll be redirected to another page. This is what we call a minisite.

• Third, set it up any way you like. We’ve designed a default template so you won’t have any problems on what you’ll put on the page. All you need to do is change it accordingly to your product or service.

Elements that you can change

• Profile and header image – You can choose photos that suit your service or product best. The header image is limited to 500 KB.

• Share buttons – You can choose to show your social media share buttons if you want to. If not, you can just uncheck the box.

• YouTube link – You can upload a video about your product and post it on YouTube. Then, you can put the link on your page so your customers can watch it.

• Text area – You can put a site description in this area. This all depends on you. Unleash your creativity and writing skills and let your customers know what to expect. Add some flair and add additional links to visit.

• Chat area – This is something that’s unique to RumbleTalk. Your minisite shows your chat. This is the pro of an online chat service. Admins and members alike can use the chat room to communicate. To adjust the settings of your chat room, just go back to your admin panel.

See how it all goes smoothly? We’ve created the Pages feature because we’d like to help small business owners and even individuals who just want to make a website without all the hassle of making one.

Miniaturize your promotion

As minisites are the latest trend in marketing, you should use it to boost your marketing. This goes for your audience reach, impact, and overall promotion. With the right tool and solution, you might just be the best in the market.

When you’re at the top position, don’t forget who helped you get there! We are always enhancing our features and improving our service. If that’s good news for you, then follow our blog for more news and updates. You can never go wrong with reading and being informed!

Go to our website and read our articles. Also, follow us on our social media pages (Facebook and Twitter). We publish articles every week. That way, you’ll never miss anything! If you have questions, then feel free to message us. In addition, you can connect with us on our support page. Send us your comments and suggestions. We’ll cater it one at a time. We hope you register and see you in the next blog!

We’re back and we’ve upgraded our chat menu! The new chat menu has a lot of added features, so read on to know what’s new.

We reduced the number of icons in the menu and moved them to a clearer menu bar. This allows us to add more options to better chat control.

The new look of the chat menu

In the old look of the chat menu, you’ll see that the settings are all lined up at the bottom part of the users’ list. There is no text or description unless you hover your mouse on each icon.

The new menu is a small window with all the important features that users ask us.

With our users’ suggestions, we made a new look for the chat menu. This includes the old setting functionality and more. Take a look at what we’ve done!

In addition to that, the new chat menu looks a bit different for admins and non-admins. Admins have now the option to MUTE all. Here’s how it looks like.

ADMIN MODE

See the difference between the new chat menus? Non-admin users don’t have the option to activate admin mode. As admins, only they can change that chat mode to admin mode.

Admin mode will stop everyone from typing. Only admins can type at this moment.

To know more about admin mode, you can check our previous blog.

Muting sound

The Mute sounds option. This is the option to mute the sound of all notifications.

• First, you need to open your chat. See the gear button below? This is your chat menu. You will see the different settings you can change.

• To change the settings of your sound notification, just click the slide. Green means it’s activated.

Private message muting pop-up

This means that, even if you receive private messages, the private chat won’t pop-up, instead you will see a red number next to the user icon indicating he sends you a message (or more).

How do you do it?

• To change the private chat popup settings behavior, slide to the left the private chat popup slide. As with the previous setting, the green color means it’s activated.

Changing font size

This is another feature we’ve added in the chat menu. Why do you need to increase or decrease the font size? It’s because not all people have 20/20 vision. Some are near-sighted, while others are far-sighted. Therefore, changing font sizes is our way to be inclusive of people with visual impairment.

You’ve already seen the font settings above. It’s the settings with the plus and minus buttons. This is what you use to increase and decrease the font size, respectively.

How will this feature help you? Personally, I’m a near-sighted person. However, I like to keep my font size small. I just like how the way it looks.

News and updates

This is just a small portion of the updates that we’ve made in the chat menu and admin panel. There’s more to come. From small to big changes, we are constantly improving our service. Our blog lets you know what those changes are and when they’re live. So, always check it out and bookmark it on your browser. You’ll be one of the people that know about it first!

If you’re a social media lurker, then this next option might just be the one for you. Follow us on our social media pages, for instance, our Facebook and Twitter ones. You’ll never miss a notification!

Liking our new features? If yes, then also check out our other new updates: Move and Resize the Private Chat Window, Delete Messages in a Private Chat, and How to Block Words and Profanity in your Chat. As I’ve said, we are always working towards our goal. That is, to make our customers happy and give top-notch service. We hope you join us on our journey to be the best online chat service. Therefore, we’d appreciate it if you keep supporting RumbleTalk. See you in our next blog!