Create a unique social chat experience for your users

To form a relationship with your customers, it takes time and understanding. This is crucial for them so that your product or brand will stay on their minds. There are more than thousands of websites out there, and a lot of them fail. You read that right. What’s missing? It’s the lack of trust. In building a website, some don’t take into consideration the relationship with the customers. Therefore, their website and brand fail. If you create a social chat, you can turn this around.

Knowing your customers’ wants and needs can help you create a unique social chat experience, leading to increased sales and traffic.

We say that emotion does not influence buying factor, but it does.

So, how can you create a unique social chat experience for your visitors, customers, and partners? Here are 3 steps to do that.

Personalize your social chat

When you create a website, you think about what it would look like, where elements would be placed, how fast it would load, etc. You should do the same for your social chat.

If your community sees that the chat is lively and beaming with colors, they’ll be more likely to stay longer in the chat room. Also, when you customize your social chat, it will be more pleasing to the eyes. As there are skins available in the chat room, you can use one of those so no coding would be needed.

However, if you want it to blend in with your site, then you’d have to use advanced customization techniques such as CSS. This is the latest CSS skin we’ve made. You can do the same for your chat room.

social chat

Here are the instructions on how we did it.

Use chat features to your advantage

Customers crave social interaction and connection. Therefore, using social chat features like group chat, uploading photos, and calling is an effective way to capture your customers’ attention.

social chat

Furthermore, customer feedback is one of the key points of a social chat. With chat features that you can use, this will increase rapport with your customers. So, taking advantage of chat features that you can use will add chances to make conversation with your customers.

poll

It will not only be a medium to connect with your customers, but it will also help build a community surrounding your brand. In turn, this community will help in spreading the word about your brand, which will lead to new customers and traffic.

Open your community to all

Social chats can sometimes be for members only. However, if you open your chat to everyone, this can be inviting. For instance, a visitor may see that you have a chat on your website. Then, he checks out the chat room, but he sees that it’s only for members. This can leave a distaste in their mouth.

So, if you want to entice customers, make your social chat public. This will assist in capturing the customer’s interest, making them stay on the site. After that, they can chat up users that are logged into the chat room. Then, they may ask about the brand, how you are as an owner, etc. If this goes your way, then it might lead to good development.

Enhancing the social chat experience

The social chat experience is unique in every chat. Websites are made to be your brand’s advertising, but social chat brings it to life. Customers can voice out their opinions, get testimonials from other customers, and more.

Websites with social chats see more sales, traffic, and engagement. So, sign up to RumbleTalk now and use all of the above features. You’ll experience a different kind of social chat.

Use a live chat to run more interactive lectures and presentations

Educators today continuously use online venues and live chat as virtual classrooms. However, simply having an online platform is not enough to give the best learning experience for your students.

A live chat fills in the missing piece. It parallels face-to-face discussions in a good way. For example, students who are usually shy can now ask the facilitator without the pressure of too much attention. This encourages everyone to speak up and be heard.

However, without the structure of traditional classrooms, your audience is more exposed to distractions. This includes social media, internet problems, and family, which can pull their attention away.

Here are actionable tips to create a more collaborative learning space in an online environment.

Set some ground rules.

Setting up a community guideline on your landing page, or before the lecture begins is a good way to start the class. Include instructions on how to use the live chat in your virtual classroom. Ask your students to keep the side conversations and internet browsing to a minimum.

Designate a moderator to monitor the chat.

Using the Moderated Chat, you can assign an assistant as the administrator of the group chat. He or she can manage the platform and perform functions such as screening inbound messages before it goes live, limit the number of users, share files, filter profanity, and more.

live chat

Thes best part? Your moderator can mute everyone using the admin mode. This minimizes the noise distraction and keeps the focus on your presentation.

online teaching

Along these same lines of building healthier communities, the live chat admin can also serve as the eye of the presenter. He or she watches out for questions and clarifications from the audience.  

Motivate sharing of ideas using these powerful engagement tools.

Keep your audience engaged and their questions answered with the following features:

live chat
  • Polls – Let your students weigh in on the topic by getting their opinion through live polls
  • Question and Answer – Collect valuable insights through a Q&A session
  • Multimedia Sharing – Share files, images, videos, or links
  • Export Transcript – Download your chat history to organize your notes
  • Send audio and video messages

Schedule a time for questions during your presentation.

This not only gives your participants a chance to interact with you and their colleagues. It also gives you the space to take a breather after your presentation.

Improve student-instructor communication through a one-on-one chat.

web-based counselling chat

Using the Expert’s Chat, you can now focus on private conversations during online learning. Do this without having to take much time away from other participants. In fact, most people appreciate having a platform to reach out to you conveniently and efficiently. You can transfer between a one-on-one chat, while simultaneously interacting with another group.

Use multiple chat rooms as breakout rooms.

One of the best things about Rumbletalk is that it allows you to use multiple chat rooms at once. This gives your students a space for small group discussions. With a flexible plan, you can customize the number of rooms depending on your need.

A live chat for education.

Using a live chat may not be a perfect substitute for in-person learning. But, with the right tools, it can be a powerful way to create a collaborative online space.

With RumbleTalk chat, you can explore many ways to invite student interaction. It fits perfectly for online classes since it works as a one-stop solution for all your audience engagement needs.

Moderated Chat: A live chat feature you never knew you needed

The role of technology has increased since the world came to a halt. Businesses are now using innovative ways, such as a moderated chat, to welcome engagement on their digital platforms.

It’s crucial that these virtual gatherings remain organized. This is where the role of chat moderation comes in handy. Moderated chats ensure that a healthy and safe online platform is provided, discussions are on topic, and the rise of conflicts is prevented.

For this purpose, chat administrators are appointed to moderate the chat room. They play an important role in maintaining safety in the communities. They also have the right to approve or reject messages, ban users, limit chat room access, or simply provide quick solutions as needed.

Here’s a rundown of how moderated chats can benefit your business and make your online community a safe and vibrant space.

What can administrators do in a moderated chat?

moderated chat
  1. Screen Messages – Accept or reject messages before it goes public
  2. Mute Users by Turning on Admin Mode – Manage the background noise to keep the focus on your presentation
  3. Remove Problematic Chatters – Remove a user to limit spam and avoid conflicts
  4. Go Interactive – Shape engagement in your group chat by using the Q&A or poll feature
  5. Appoint an Administrator – Designate a new admin to moderate the chat room
  6. Change the Chat Type – Change your chat to a private one-on-one, social group chat, or paid chat depending on what you need
  7. Export Transcripts – View your chat history by exporting them in 2 ways
  8. Block or Filter Words –  Ban specific words from your chat to prevent profanity and offensive messages
moderated chat

Learn how to perform these chat moderation tools HERE.

Host events easily

Running an online community at scale can be less challenging and more efficient when you plow in the right tools. That’s why we continuously roll out better features for podcasts, websites, and live events.

RumbleTalk has so much more in store to help you run your online community even better. Check out the latest updates on our social media pages (Facebook and Twitter). You can also create your account to try our group chat for free!