Digital events can be great. Why? It’s convenient, low-cost, and there are countless ways to connect with people worldwide. However, if you’ve ever attended boring meetings or classes, you would know that a digital event can also be a failure if not executed properly.

The key to a successful digital event is moderation. Hosts are in charge of moderating their events to ensure that participants are having the time of their lives. This entails interaction like answering questions and creating two-way communication rather than just holding a class to several attendees.

Before you host a digital event, follow these tips for successful moderation.

Moderation: Why is it so important?

Have you ever attended an event where the speaker doesn’t acknowledge the virtual events chat (or entirely disables the chat option)? One-sided events are not engaging. When there’s no medium or platform for communication, participants might as well watch a YouTube video.

Another common scenario in events is digital event hosts choose to disable live chats. This is because they’re scared of the messages getting out of hand. However, if you appoint a moderator and plan your event beforehand, it’s easy to keep track of messages.

Ultimately, it’s a win-win situation when you moderate your events. The more you interact and engage with your audience, the more likely to attend your future events.

The perfect tool for your digital event

Moderating a digital event doesn’t have to be expensive. You don’t need to download software if you don’t want to. So, here’s what you need to moderate your event.

• Within your event platform. Whether you’re live streaming on social media, YouTube, or a dedicated event platform, there should be a dedicated chat for your event where participants can send in their questions. In turn, speakers will answer them during the event.
• In a separate chat or page. If you don’t want to use a chat next to your event (might be too distracting for you), or if you need a place where everyone can connect before the event, create a page or site for your event. This can serve as a platform for your participants to connect, even after the event. Follow-up questions can be answered here.

Use your moderation tool

RumbleTalk has a dedicated chat for events. It’s called the moderated chat. It lets admins pre-approve messages. Admins serve as moderators of the chat. They are in charge of controlling what goes in and out of the chat room.

Non-admins users are free to send messages. However, they will only appear in the chat when an admin approves them.

Moderating your chat like this has a lot of advantages. Here are some.

• Spam and trolls aren’t likely to be entertained.
• Admins delete irrelevant questions.
• The chat is clean and straightforward.

Read this article to know more about the moderated chat: Moderated chat: The engagement solution for your live events

Need more digital event advice?

Check out the knowledge base where we post how-tos, guides, and videos to help you start with the platform. Additionally, you can visit our blog and read some articles to find some tips and tricks for your events.

Sign up now and get ready for your next event.

Leaders and organizations often ask their employees and community for feedback, but are there platforms that make them comfortable when giving their feedback? Chat Polls is one of the products that we use at RumbleTalk to give and receive feedback.

What is the Chat Polls feature?

Chat Polls is one of the products we have on the platform. It lets chat owners create polls. Then, the chatters can vote for their answers. Why is it good for giving and receiving feedback?

• Chat owners will know what their audience wants.
• Chatters can anonymously vote.
• Chat owners can send as many polls as they want to receive the data they need.
• Chatters have an outlet to vote and give their feedback on a specific topic.

If you want to know how you can use Polls, then you can read this article.

Where can you use Chat Polls?

Meetings or company discussions

Online meeting fatigue has taken over the world. Turning on your camera and wearing your headset is still a burden for some employees, event participants, or students.

However, if you use a poll, you can keep everyone connected without the need for a video meeting. For example, if you want to do a brainstorming session, then you can just create a poll. Input the different ideas and ask your audience what they like the best.

Virtual summits and conferences

Post-event feedback is critical to virtual summits and conferences. Therefore, polls are great for collecting feedback and your participants can stay anonymous. Here are some question samples that you can use for these kinds of events:

• Who was your favorite speaker?
• What kind of events would you like to see in the future?
• Which topics intrigued you the most?
• What can we do better?

After collecting the data, you can use the responses to enhance your next virtual event.

Community and membership sites

Website owners should always make sure that the community has a voice. When you launch a poll, you give them an outlet to relay their wants for the community.

Since it’s for the growth of the community, members should have a voice and be heard. Let them vote on what they want to improve or see in the community.

Creating a feedback outlet with Chat Polls

The future of communication is changing rapidly. However, when you try to change it up, you do your best to keep up with the trends.

For more tips and tricks on successfully hosting events or increasing audience interaction, visit our blog. Also, you can check out the knowledge base if you want to read guides about different features.

Need more custom features or plans? Then, contact our support team to start creating captivating experiences for your community.

Since information booths are so important to physical conferences, having a live chat on your online conference can replace that. With your technical team, they can assist participants in using the virtual tools. A live event chat helps that make accessible.

When you have a live event chat, you can immediately answer questions that might come up. Contact forms or emails are too slow and take up time. A live event chat is real-time.

For hosts, participants, and speakers, a live chat makes any event complete. Hosting an online conference with only contact and email forms is lacking. In a virtual environment, a live chat makes any event attractive.

Take the booth online

In conferences, it’s not really about the speakers. It’s the personal interaction between vendors and participants at booths. It’s also creating connections through networking.

This has always been the highlight of these events. Since you can’t replicate the booths, you can use the live chat to create a similar experience.

Instead of going to the actual booth, participants can start chat sessions with individuals, topics, or businesses. This can be set up with multiple rooms within a live conference.

Another thing that can be done is to set up a page for each company or individual. When their name or icon is clicked, it will redirect to a page that includes the live chat.

Live event chats are private

Not every conversation is appropriate for a group chat. Therefore, the live chat can also serve as a private chat. This replaces the private talks and networking that are present in physical conferences.

Participants can use the private chat to start a one-on-one conversation with a representative. These representatives can then take over and convert these participants into customers.

It’s always important for private settings to have privacy, but even more so at conferences. If one booth is from the medical industry, then privacy is crucial for them. An online conference with a public group chat is good, but one that has a private chat is even better.

Having a live chat can increase your sales on your online conference

Chat representatives can make use of the live chat to convert visitors to customers. A good practice is to collect users’ contact information for follow-ups. After that, you can send promotional material and newsletters to these leads.

Why did you use a live event chat for your online conference? It’s not just about connecting with your audience. You’re also looking into gaining new customers.

With a live event chat, you can make use of the chat to convert leads and increase your sales. That way, the use of the chat does not end when the online conference ends. It extends its use through follow-ups.

In-person conference versus online conference

In some ways, a live event chat is better than in-person conferences. A chat transcript is automatically generated when the chat is ongoing. There’s no loud noise that’s present in physical conferences and no crowding.

Since contact information is saved, a company can just export the users’ information.

Another advantage of having a live chat is that multitasking is easier. A participant can go into multiple chat rooms and chat at the same time.

Similarly, an individual or business on the other side of the chat room can do the same. Multiple conversations are held at the same time. One representative can handle multiple chats with no downtime.

So, what are you waiting for? Sign up today and get a live event chat for your online conference!