As a chat platform, RumbleTalk has different moderation tools that you can use. In every update, we try to include new features, tools and fix bugs.

The group chat allows admins to moderate the chat with these various tools. Here are the moderation tools that admins can use to keep the chat safe and secure.

Different chat moderation tools

1. Ban a user’s IP address

As an administrator, you have a responsibility to watch over the chat. When someone is not following chat rules, you have to take countermeasures. This countermeasure lies in the IP address of the misbehaving user.

An IP address is an address that recognizes a computer and differentiates it from all the other computers on the world wide web. When you have an IP address of a troll or predator, you can use this as leverage.

Members of a group chat join because they feel safe in that community. Why destroy that? If a troll or spammer wants to disrupt that peace, then you can immediately ban them from the chat.

How do you ban a user?

• First, click on the user profile of the user that you want to ban. This will open up the private chat and you will see the different options and the user’s information.
• Second, select a course of action. If this is his first wrongdoing, then you can send a warning message. If that doesn’t work, attempt to disconnect him. This kicks him out of the chat temporarily. It’s up to you how you will face this hurdle.
• However, if they continue to bug the chat and ignore your warnings, then it’s time to ban their IP address. This removes the user from the chat and he/she is permanently banned from the chat room. Any form of action from the same IP address will be disallowed.

Since the platform launched, we’ve had more than 10,000 bans (and counting). As such, banning a user’s IP address is one of our noteworthy moderation tools. It keeps your chat room safe from trolls, spam, or predators.

NOTE: If you want to unban an IP address, then you the chat owner can delete it on the admin panel. Firstly, go to Settings > Banned IPs. Secondly, delete the IP address from the list. By doing this, you are enabling that specific IP address to access the group chat again.

2. Deleting chat messages

An administrator is tasked to moderate the chat. This means that every group chat should have an administrator.

If there are trolls or harmful messages in the group chat, as an admin, would you stand by? Of course not. Therefore, deleting messages is an important moderation tool you can use.

To delete messages, just click the trash bin icon in each message box. Admins can do this in the group and moderated chats.

If you want to delete all messages in a group chat, then click the gear icon on your users’ list. It will open up the chat options. Lastly, select the “Clear chat messages” button. With just a click, chat messages are deleted in an instant. This option is only available for admins.

3. Export the transcript of a group chat

Are you using the group chat on a website? If yes, then exporting your chat transcript will be a great moderation tool. Exporting your chat transcript can be very useful for different resources.

How do you export a chat transcript?

There are two ways you can export a chat transcript.

The first way is to go to the History option of your chat settings. From there, you can export the transcript in three ways as follows: as HMTL, as CSV, and as Word (beta). However, only chat owners can do this.

The second way is to export it in the group chat. You can do this directly in the chat. To do this, open your chat settings. Then, select Export transcript.

Why is the chat transcript useful for you as a website owner? With a bit of editing, you can use your users’ testimonials to vouch for your site. No need to create your own write-ups; your users will do it for you. This will surely pique the interest of your site visitors.

Other uses of the transcript as one of your moderation tools

When you allow all users to export the chat transcript, they can read all the messages when they were offline. It will be easier to catch up with present topics and they can contribute to past discussions. Furthermore, your users will never feel left out.

Additionally, this makes it easier to find specific words, phrases, and sentences that are connected to your site and chat. You can use this information for SEO and use it as leverage to rank higher in Google, leading to more followers. Because the more followers you have, the more potential members you attract.

Check out our guide here on how to export your chat transcript with more advanced criteria.

Chat moderation tools that help you with your community

These moderation tools are what make RumbleTalk a great chat platform. It does not only function as just a chat platform, but you can also rely on it for chat moderation.

Be updated on our latest features and releases when you follow us on our Facebook and Twitter pages.

We are happy to add a new chat type: the private chat type. Chat owners and users will be able to chat privately in a one-on-one chat.

Since the private chat is different from a group chat, what are actually the differences?

Let’s talk about them here.

What is a private chat?

Private chat is a chat type where users can talk with other users through one-on-one private chats only.

What does this mean for chat owners and users?

This means that the private chat type is only for one on one chats, there is no group chat. It is kind of a mingling chat, where everyone in the chat can talk to anyone.

How does it differ from the group chat?

In a private chat, users won’t have to clutter up the group chat when all they need to contact is one or two members in the chat room.

Rather than using the group chat, you can use the private chat to mingle with others.

Think of it as like the expert’s chat in design, but now you can chat with anyone not just with the admins.

Anyone can start a private 1:1 chat, provided that they are online/signed in to the chat room.

Use the private chat as a social chat

Planning to use your chat as a social chat where anyone can mingle? Then, open your chat to all and enable all log-in options.

When they see your chat and like what they see, then they can log-in through the log-in options that you enable for your chat room.

To open your chat to everyone, here’s what you need to do.

1. Go to Settings > General & Logins.
2. Click Login Options.
3. Tick all the boxes on Social Login Options and Members Login Options.

When you enable that option, anyone will be able to log in to your chat room.

Chat privately with everyone

With the new private chat type, you now have the most secure, flexible way to connect with your chat visitors.

If you’re looking for a new private chat on the market, then try our new private chat type. It’s not only for mingling with others, but you can also use it for private meetings, discussions, and anything that needs security.

Register on the RumbleTalk website to use the private chat.

In a company meeting, engaging your audience is the most important thing to do. Usually, you converse with your team and you forget to “talk” to them.

Talking does not only necessarily mean you give them advice and what to do. You also need to listen. If you don’t, they’ll feel like that their opinion does not matter. You want to avoid that.

So, here’s an advice. Engage in a conversation with them. Show them that you’re listening. Address all the questions that they have. In turn, this will ensure a healthy workplace.

To help you in that area, here’s how you can captivate your audience.

What do you do at a company meeting?

Firstly, let’s talk about the definition of a company meeting. A company meeting is a meeting where you discuss every piece of detail happening in the company. It’s a company-wide gathering, and also called a town hall.

A leader leads the meeting to discuss company matters. Therefore, that’s where the name comes from.

The goals of the company meeting are as follows:

• Share reports or company updates
• Improve business goal alignment around the vision and mission of the company
• Praise hard workers and celebrate milestones
• Answer questions
• Let everyone share a piece of their mind

Host a better Q&A session

This is probably the most important part of a company meeting. Your team will have questions throughout the meeting and after the meeting. You’ll surely want to address those questions. By the end of the meeting, everyone will have raised their concern.

It’s your job to ensure that everyone’s questions are answered. Therefore, here are some tips that you can use for your Q&As.

1. Have an appointed moderator for your Q&A session. Moderators will be the ones to approve messages and choose messages to be answered.
2. Open the Q&A for everyone. Allow anonymous users to join the conversation. Some employees may be shy to ask a question if you know it’s from them.
3. Encourage everyone to ask questions. Before starting your Q&A session, ask your employees to submit questions. Make them feel safe and have a voice.
4. Address all questions, from simple to tough ones. If tough questions are submitted, this means there was a lack of communication. Consider them and clear up all the misunderstandings.
5. Request feedback. Before ending the session, ask for feedback. This will let you know what to improve and what to focus on. This is a powerful tool to know what they’ve learned. You can also answer the follow-up questions if there are any.

Get your own Q&A chat

If you’re having your meeting offline or online, you can use a moderated Q&A chat to address your employees’ questions.

Where to get your own Q&A chat? Let me help you with that.

• Firstly, go to the RumbleTalk website and create an account.
• Secondly, when prompted, choose moderated chat.
• Thirdly, set your moderators on your Users tab. Moderators should have administrator rights.
• Lastly, embed your moderated chat on your website or share your chat’s link when holding your company meeting.

Creating your own moderated Q&A chat has never been this easy. It just takes minutes to set up. You can even use it for other events like conferences, live events, and more.

See how easy that was? Host a better Q&A session and company meeting all-around. So, don’t hesitate to get your own moderated chat.

It’s simple and quick to set up. Have any more questions? You can reach us via Facebook and Twitter. Also, you can contact us via our contact form.

So, that’s it! You can use all the tips above if you’re having trouble engaging your audience on your meeting agenda. However, do spice things up with a little change. Additionally, you can add fun activities to try on your next meetings!