CASE STUDY: Scaling up for Success – How RumbleTalk facilitated thousands of chat users at CES Tech 2023

The Client: Get to know CES Tech Event 2023

CES 2023, or the International Consumer Electronics Show 2023, is the leading event in the technology industry, showcasing the latest and greatest advancements in consumer technology.

This is where the world’s leading brands in manufacturing, developers, and suppliers of consumer technology hardware, technology delivery systems, and more, showcase their latest products, network with potential partners, and introduce new innovations.

This year, CES hosted around 3,200 exhibitors – including many of the big hitters such as Google, Amazon, Microsoft, Qualcomm, LG, Samsung, Sony, Panasonic, and JBL – and took place in Las Vegas from January 5th to 8th, 2023.

The event was also held digitally, with live-stream press conferences, keynotes, and tech talks. This offered the worldwide audience an opportunity to see major brands and emerging startups, as well as hear from influential leaders and industry advocates.

CES TECH 2023 HAS:

  • 3,200+ exhibitors
  • 173 countries, regions, and territories represented
  • 304 Fortune Global 500 companies have registered
  • 41 different technologies covered
  • 4700+ media registered

The Challenge: A chat room that can accommodate hundreds of thousands of online users flawlessly

Along with the big comeback after the pandemic, the organizers of the CES Tech 2023 event have decided to integrate a live chat feature alongside the online live stream in order to reach a wider audience globally.

The chat room needs to facilitate online communication and engagement between attendees, exhibitors, and speakers – that’s around 180,000 online attendees actively participating in the live chat simultaneously.

From a developer’s perspective, the ability to accommodate a large number of chat users is contingent on the infrastructure and technology employed to host the chat room.

Factors such as server capacity, bandwidth, and network infrastructure are crucial in determining whether or not the chat room can handle a high number of users without experiencing lag. Additionally, the volume and frequency of messages being sent also play a role in the chat room’s performance.

The Solution: Using RumbleTalk Chat to accommodate thousands of live chatters while seamlessly blending into the event live stream

The event organizers chose to use RumbleTalk Chat for its comprehensive set of features, including the ability to create multiple chat rooms, send multimedia files, and hold one-on-one private chats and video calls.

Here’s a rundown of how RumbleTalk Chat was utilized during the live event:

4 Group Chats for 4 Channels

The CES 2023 has four digital channels, all featuring the use of the RumbleTalk Social Chat room embedded into the Intrado event platform. This allowed online viewers to engage in group discussions while watching the show live.

The event organizers also used the chat function to send live polls, keeping the virtual audience engaged and interactive throughout the event. Additionally, they provided multimedia files such as brochures and demo videos for the audience to access.

Thousands of Private Chats for Exhibitors

CES used 3,200+ RumbleTalk Private Chats, one for each of their exhibitors. These Private Chats provided a space for one-on-one conversations between exhibitors and potential clients or business partners.

The private chat rooms also allowed exhibitors to handle inquiries and confidential proposals and make the interaction more personal through the use of video or audio calls.

Live Polls for the virtual audience

One of the standout moments of the event was the keynote speech by a prominent tech industry leader. The speaker used the live polls feature in the chat to gather real-time feedback from the audience and answer questions in a Q&A session.

This interactive aspect of the speech helped to engage the audience and foster a sense of community among attendees.

Customized design with a powerful chat capacity

The chat rooms used CSS customization to seamlessly blend the design with the layout of the event. Making it sit perfectly beside the live stream without being a huge distraction to the viewers.

Along with the look, we also took care of functionality and performance. RumbleTalk chats are designed to handle large volumes of messages and video calls simultaneously – in this case, hundreds of thousands of chat users, allowing for smooth and efficient operation of both the group and private chats.

Facilitating thousands of chat users through RumbleTalk CES Tech 2023

RumbleTalk CES Tech 2023
RumbleTalk CES Tech 2023

The show attracted a substantial online audience with hundreds of thousands of online visitors.

With the use of the RumbleTalk Chat platform during the event, organizers reported a marked increase in engagement and interaction among attendees and received positive feedback from exhibitors and speakers.

To find out more about CES Tech 2023 news and updates, go to https://www.ces.tech/exhibitors.aspx.

The platform proved to be an effective and efficient means of communication and helped to create a sense of community among the diverse group of attendees. This paved way for us to face more challenges and continuously innovate with new features and updates to serve our clients.

Have an event soon? Message us!

We are privileged to be a valuable tool for any event looking to improve communication and engagement among attendees. RumbleTalk’s comprehensive set of features and ease of use make it a versatile and powerful chat service for any event organizer.

If you’re interested in a collaboration like this, send us a message at support@rumbletalk.com and we’d be glad to give you a free demo.

A Guide To Conducting Productive Remote Meetings When You’ve Only Got 100 Minutes

As a remote worker, you are accustomed to working from home most of the time. The one thing you aren’t used to is having a conversation with someone face-to-face without being able to see them. In this article, we will cover ways how to use polls and manage productive remote meetings through various communication channels.

Keep everyone on the same page by utilizing polls

remote meetings

They allow for an easy way to see what everyone else is thinking and also provide a way for you to understand how people feel about certain topics or issues.

1. When creating polls, it’s important not only to have easy access but also a way for people to respond quickly so they don’t lose momentum during a meeting or presentation. One solution is to use RumbleTalk’s Polls feature, which provides tools like word cloud and graph functionality that make it easy for participants to answer questions and see data without much effort.

2. Create polls by having all team members fill out an online form, allowing them to select from a list of options. You can also add questions that are specific to your company or department. For example, if you have employees who work in different locations but need to communicate with each other, you could create a poll that asks them what their preferred method of communication is and why.

3. Create polls in Google Docs, which makes them easy for everyone to access and share with others. This allows for more flexibility than using spreadsheets on the team’s computers (which can be difficult). You can then share the link to your chat room.

Lead them on with more questions

You can also ask questions to get people talking. If you’re wondering what your remote team members are working on, or why they feel the way they do about something, asking them specific questions is a great way to get answers.

You might also want to ask open-ended questions instead of yes/no ones: “What was the most difficult project that you’ve worked on?” or “What made this project difficult?” will get people talking more than just saying yes or no.

And if there’s one thing I’ve learned through my own experience as well as observing others in meetings over email and video calls, it’s that using open-ended questions allows everyone involved in the discussion (including yourself) an opportunity for self-reflection on their experiences so far—which leads us back down another path toward productivity!

Start asking questions during your online business meetings and increase the productivity of your weekly meeting by 50%

remote meetings

Polls are a great way to get feedback from your team and improve the productivity of your weekly meeting. They also provide a great opportunity for you to learn more about your team, as well as what they’re most interested in.

Here’s how you can use polls during online business meetings:

  • Start asking questions during your online business meetings and increase the productivity of your weekly meeting by 50%. Ask them questions that help you understand their needs, wants, and concerns so that together with other members of the team, we can make decisions based on those answers.
  • Weekly meetings are an important part of any remote team. They help keep everyone on the same page, ensure everyone is aware of what needs to be done and identify any issues that need addressing.

MVP of Remote Meetings: The Poll

You might have noticed that we used the word “poll” in each of our three tips. That’s because polls and surveys are a great way to get everyone on board with what you want them to do. But they also serve as an excellent way for remote teams to stay connected and stay productive over long-distance meetings.

The key is not just asking questions during your meetings, but also making those questions actionable so that people can start working on them immediately after their meeting ends.

Get your own chat with polls when you sign up for a RumbleTalk account!

How to Make Online Marketplaces a Community for Success

Almost half of the population has bought something online. Therefore, you’re aware that your purchasing experience might differ drastically depending on the marketplace website you’re using. When it comes to online marketplaces, chat integrations could constitute a major advantage.

In this post, we’ll go through how RumbleTalk works on your website and how real-time communication between buyers and co-buyers influences outcomes.

Moreover, we’ll share tactics you may do to not just enhance revenue but also client engagement. As a result, whether or not they have an urgent purchase in mind, consumers will return regularly.

How to implement a chat platform on online marketplaces

Using it as a group chat to connect with chat agents for product queries

According to the Baltic Times, 60% of online sellers use live support to boost sales. In addition, 76% of online shoppers prefer to speak with a live representative when seeking information about products or services.

RumbleTalk makes it simple for you to walk your customers through the purchase process. Make it easier for them to contact your customer service personnel. This tactic has the potential to significantly enhance customer satisfaction and create more loyal consumers.

Using the chat as a community chat for customers to come together

According to many online review statistics, 9 out of 10 consumers examine product or service reviews before purchasing a product or service. With RumbleTalk, your prospective customers may not only read reviews but also converse with other customers directly on your website. What a great approach to acquire personal recommendations from brand enthusiasts!

Using it as a discussion room for events

online marketplaces

Is your event being streamed online? Include RumbleTalk as your virtual events chat to provide your audience with a space to talk and have fun! To increase purchases, you may send out polls, have a Q&A session with your presenters, or even do live selling. According to Klarna, 60-80% of customers who attempted live shopping enhanced their purchasing experience.

Enhance customers’ buying experience on online marketplaces with these chat features

Share chat availability status

If you’re using your website chat as a community group chat, you should let your visitors know if you’re Available, Busy, or Away. However, if your agents are unavailable, your audience can still access the chat and engage with the other visitors.

One-on-One Private Chat

Do you need to provide a more tailored service to a certain customer? Go ahead and start a one-on-one private conversation with him or her on your website. You may also make free audio and video calls!

Q&A Sessions with Moderators

It’s advisable to utilize the Moderated Queued Chat if you wish to stream your event on your website. It’s a standard group chat, except this time there’s a moderator. Before the messages go live in the chat, he or she can accept or reject them before going live. Great for holding Q&A sessions with event speakers.

Share YouTube videos

online marketplaces

Share video tutorials, product reviews, and influencer vlogs for everyone to watch in your chat room! Simply copy and paste the video URL into the conversation. It’s as simple as that!

Polls

online marketplaces

Send out polls to your audience to make your interactions more interesting. Inquire about the product they are shopping for, the price point they are comfortable with, or how your product can be improved.

Increase sales and convert prospects into customers with a marketplace chat

A marketplace community chat is an effective tool for engaging with site visitors on a whole new level. With revolutionary solutions like RumbleTalk, online retailers and customers may now communicate in real-time more effectively than ever before.

If you want to get started, we have a free lifetime plan that you can acquire here. Please contact us at support@rumbletalk.com if you require a customized package or assistance regarding chat integration.