Users can form a sense of community through chat. However, problematic users and spammy content can quickly erode that trust. When you have the option to screen messages, it reduces the negative impact on users and the chat platform.

What is chat moderation?

The act of reviewing and regulating user-generated messages and content posted on a platform to ensure it is not inappropriate or otherwise harmful to the brand’s reputation or its users is known as chat moderation.

What is the significance of screening messages for chat moderation?

A moderated chat room is critical for instilling trust and safety in your app’s social community. Users appreciate the ability to connect with like-minded people all over the world. Companies appreciate how the chat improves engagement and retention rates, ROI, and lifetime sales metrics for their websites. The destructive potential of an unmoderated chat platform, on the other hand, far outweighs any potential benefits.

You also have the ability to control all conversation threads. To easily manage all incoming messages, enable chat moderation. Check which conversation threads are in the moderation queue at a glance and select the ones you want to share with the rest of your attendees.

It can also help create personal connections. Give your users extra assistance by paying close attention to each question. Conduct one-on-one meetings to present your product or service on a more personal level.

Moderating your chat room is critical to ensuring that users have fun and feel at ease while engaging with your app and connecting with others.

Screen messages as an admin

With RumbleTalk’s Moderated Chat, it’s easy to moderate your chat room. It queues all incoming messages. Therefore, no content can enter the chat room unless it’s approved by an admin.

To set it up, all you have to do is sign up. Then, go to General & Logins > Chat Type. Choose Moderated Chat. It’s that easy.

Now, all incoming messages need to be approved by an admin. This further strengthens your chat moderation by letting admins screen messages before they go live.

Take a closer look: Moderated Chat: A live chat feature you never knew you needed

Why the need to screen messages?

• Create a proactive strategy. The result of chat moderation is proactive communication with your attendees. What does this imply? You have the ability to act before anything happens. A moderator in your room can be one step ahead of your participants and prevent them from leaving your webinar or doing anything inappropriate.
• Keep your conversations brief. Overwhelmed by the number of messages that appear in your chat room? Continue your presentation by removing unnecessary threads and avoiding off-topics.
• Reduce the fervor of the debate. Are you concerned that your conversation will become heated? Cool down emotions and defuse heated debates by directly responding to your attendees or simply hiding inappropriate conversation threads.
• Take care of every situation. During your meeting, avoid trolling, provocative comments, and other unwanted reactions. Remove negative feedback from your conversation. As the moderator, you have the authority to remove comments that violate your communication guidelines.
• Conduct one-on-one conversations. During your business meeting, make a separate area for discussing private matters. Send direct messages to your participants or enable the Private Chats to ensure discretion and that no one knows the details of your conversations.

Your chat users deserve a secure environment, we’re here to help!

Whether you’re looking to support existing moderation efforts or are looking for information on how to build an effective solution from scratch, you now understand chat moderation, why you need it, its advantages, and how you can set it up.

When you add a chat moderation solution, protect the time and effort you put into adding a chat feature and provide your users with the fun, safe social experience they deserve.

If you want to know more about the Moderated Chat, then send us a message at support@rumbletalk.com. We can schedule a free demo when you’re available.

The recent pandemic has caused us to be inclined to explore digital solutions. So, one thing is a sure bet. Hosting a hybrid event will be the norm in the coming years.

If you’re organizing a large event, you should be aware of the concept of hybrid events. Consider them a mix of physical gatherings and virtual events.

As the world becomes more at ease, there are more options for hosting events. You can host a limited number of attendees at your venue while providing live streams for those who are unable to attend.

What exactly is a hybrid event?

Consider a hybrid event to be the best of both worlds. It combines the rich, engaging experiences of a live event with the reach and convenience of a virtual event. This is now the new standard.

Nearly half of corporate event attendees believe hybrid is the best event format for the future compared to solely in-person or virtual events.

Why are hybrid events the future?

There are numerous advantages to holding hybrid events. In today’s rapidly changing health climate, consumers’ levels of comfort with being with others in a group setting vary. Therefore, hybrid events provide opportunities for those attending in-person or remotely.

This also allows an event to be open to people internationally, rather than just those who live close to the in-person event or have the financial means to pay for the necessary transportation and accommodations.

Of course, hybrid events are not immune to these difficulties. Having a hybrid event requires marketers to focus on managing the various platforms and technologies that enable it. Working with experts on this field can help alleviate this worry.

Another challenge is creating an equally inclusive, engaging, and memorable event experience whether attendees are present in person or virtually. This should be planned by the companies ahead of the event.

Hybrid event examples

It feels like a lifetime has passed since the pandemic began. In that time, the events industry has progressed from completely in-person only to virtual, and now to a hybrid of both.

Hybrid is not only the future; it’s now happening! A quick search for hybrid events reveals the wide range of gatherings that have already occurred this year, as well as the many more that are planned.

To begin with, job fair organizers are a big fan of the hybrid approach. Certain organizers not only organize hybrid events, but also hybrid meetings. These allow jobseekers to participate in interviews from their rooms or smaller areas throughout the venue, while other members can join in private chat rooms.

Familiar with hybrid weddings? Now, you can also invite guests to watch your wedding when they cannot attend. Elev8 Event Group made this wedding special by choosing the perfect location and accommodation, then choosing RumbleTalk as their chat platform for a seamless event.

Key points

Because both in-person and virtual events have advantages, the future of brand experience will be hybrid-centric. In-person events allow attendees to make a more tangible connection, but virtual events make an event more inclusive.

Companies should focus on interaction and engagement for all of their attendees, whether they are in-person or virtual. This will ensure that your future experiential events are more successful than ever before.

Because you want the event to be more than just a virtual conference call for remote attendees, you must plan for success. This includes planning, creating timelines, strategizing, and doing a practice run to ensure the event runs smoothly.

With determination and the expertise of an agency that knows how to create scalable, memorable hybrid events, you can host an interactive, inclusive hybrid event.

If you want to create an engaging hybrid event, get in touch with us to learn more about our experience creating unforgettable brand experiences. We are more than willing to give you a free demo. Send us a message via https://rumbletalk.com/about_us/contact_us/.

There are numerous options for online chats available. Each chat platform has its own set of functions and features that you can integrate into your website or blog platform, such as WordPress.

With so many options to choose from, it can be difficult to know which features you’d need. Some of which you might not even consider features in and of themselves are the most important so that you can provide the best customer service to your clients.

To assist you in decision making, we’ve compiled a list of five features that your chat platform must have to provide the best customer service and evaluate its performance.

1. Design flexibility

Although some chat tools are free, they may have limited options for interface personalization. You won’t be able to imprint your brand’s identity on the chat. Or, your customization options will be limited. If you decide to upgrade from a free to a paid account, they will almost certainly offer you the option of customizing the chat’s appearance. If you decide to upgrade from a free to a paid account, they will almost certainly offer you the option of customizing the chat’s appearance.

Although the prospect of paying less or even not paying at all can be appealing, not being able to personalize your online chat could undermine your potential client’s confidence in your firm. This is why having the option to customize them is one of the key features of chat platforms.

2. Customers can chat anytime

Your visitors do not have to go without customer service even if you are not open. Some platforms shut down the chat completely after hours, but others allow you to keep it running even if your client does not receive an immediate response. That is why using a chat platform that allows messages to be sent outside of working hours is a great idea.

When no one is available to answer your clients’ questions, you can leave it offline and then respond the next day. Or, you can arrange for the messages to be sent to an email address. You can even do both if you want.

3. Deal with multiple clients at the same time

There’s no point in ditching the phone for an online chat if one of its most valuable features isn’t available: dealing with multiple clients at once. If a chat platform does not support this, it makes no sense to use it. Clients will be left waiting for the same amount of time they would if they called a call center or support.

4. Mobile and tablet friendly

With the majority of internet use shifting away from computers and toward mobile devices, not having mobile support is no longer an option. Using a mobile and tablet browser allows you to handle requests even when you’re not near a computer. This increases the flexibility of your customer service.

5. Backup conversations

Finally, conversation backup is a critical feature of an online chat platform. While the tools mentioned above allow you to quantify your customer service, backup serves two purposes. It analyzes the quality of your customer service and protects you from unwanted visitors.

With the RumbleTalk online chat platform, you can export your chat history. This feature is so important that you shouldn’t even consider an online chat platform that doesn’t offer it. By doing so, you would be putting your company at risk.

RumbleTalk chat platform covers all these features, and more

After reading this article, you’re fully aware of the features that your chat platform must have to be a true success. RumbleTalk offers all of these features in one platform. If you want to start using a chat platform on your website right away, try RumbleTalk for free! To begin, click here.

For a free demo, you may also send a message at support@rumbletalk.com.