Better Communication, Better Profiles, Better Design

RumbleTalk rolled out three new updates for our beta users over the weekend that touch on different aspects of the group chat experience.

  • Better Communication: Chat administrators can privately contact users even when private messages are disabled.
  • Better Profiles: User profiles can now include a description.
  • Better Design: The profile and private communication menu design has been improved.

If you’d like to be one of our beta users, just let us know!

More details below:

Better Communication

Previously, private communication could be entirely enabled or disabled but there were no exceptions. Either way, the setting applied to everyone in the group chat room.

Our customers asked for the ability to disable private communications among all users and still allow chat administrators to have the ability to initiate a private conversation with a user.

Now this is possible!

group chat and private chat

From the chat setting menu, under general, select BOTH private chat and administrator only. With this configuration, chat administrators can click on the user they want to speak privately to and send a message or make an audio or video call, but users will not.

private moderator conversations

We’ll have a support page to explain this in detail soon.

Better Profiles

We’ve always had the ability to write a notes or a description of a user in the Managed Users tab of the settings panel.

With our latest update, these descriptions will appear for everyone to see within the group chat room.

To see a user’s description from within the group chat, click on the user profile and then the settings icon.

group chat user descriptions

Better Design

While we were working on the previous two updates, we also improved certain aspects of the user profile and private communication dialog box.

Take a look!

private chat design update

We prioritize our features based on customer feedback. Let us know what you want to see next!

RumbleTalk hidden trick to disconnect all chat users with a click

As a chat owner you have the ability and the desire to control the conversation. There are several ways to actually control the conversation like deleting posts or sending private messages to users (pay attention message, warning messages), but many times a chat owner will need to disconnect a misbehaving person.

The common case is disconnecting a user that sent a forbidden message, image or video (forbidden according to the chat room rules). Chat owners can have several steps as mentioned before disconnecting a user (like sending personal messages to the user to stop what he is doing). In case a user is not willing to change his ways, the chat owner may choose to use a soft disconnect.

This means that user will be disconnected and see a warning message.

after 2 seconds from disconnecting, the user can return to the chat room, but he is considered as being warned. In case the person is still not behaving and act as a troll (spamming in the chat room), he than can be banned by IP. This is a hard ban where a user cannot return to the chat from the same computer (IP ban).

Many times a chat owner wish to disconnect all the people in a chat room. There could be many reasons for doing so. For example you have a quota of 50 people which means only 50 people can be logged in to the chat. Now 30 of them just left their browsers open, so they consume most of the number of chatters allowed. You can ban the users one by one OR ….

The Hidden Feature

One can ban all chatters from the chat in a single click. The secret is called OFFLINE CHAT. When one change the status of the chat to OFFLINE (check the checkbox), the chat will be changed to OFFLINE, kick all users and show a message to all users opening the chat. The message can be edit to include your own message, you can even add html tags.

Note, as RumbleTalk support 30 languages, all messages will show in the language choose for the chat room.

Case Study: DittyTV using chat box features worth knowing

I know, this is a case study, but first let’s talk about good design. Just before we start, let’s clear up the fact that this is a design post about the ability to design your own chat box style. This means that one may use the various chat box features to integrate and design his own chat theme.

Deign chat box features

Here is an example of how simple to create a great design using the powerful tool that let you DIY. In general, there are 4 ways to design your own chat style.

  1. Chat Skins – choose from our pre-made chat room designs
  2. Chat advanced design – easy to create your own style via quick visual settings.
  3. Easy CSS  – this is for advanced designers. If you know CSS you can create your own custom chat room.
  4. Floating icon – if you choose to use a floating chat (in oppose to in-page embedded chat) you can also design your own icon style.

From time to time we see a great chat design made by capable people.
One that worth mentioning is the chat box designed in the dittytv  (American music television) website (see above). They use advanced CSS design in addition to designing their own floating icon. They choose to have a transparent background so the chat looks as part of the actual website design.

If you like the design, you can give them a like.