Category: Product

Lush – Chat Party

We were thrilled to be part of the Lush chat party, an event that truly showcased the power of community engagement and the brand’s strong connection with its customers. Lush, known for its ethical cosmetics and innovative products, created four dynamic RumbleTalk chat rooms specifically designed for their interactive trivia game. The event brought together over 5,000 enthusiastic participants, all eager to demonstrate their knowledge of Lush’s offerings.

Throughout the chat rooms, Lush moderators asked exciting trivia questions related to their products, ingredients, and company values. It was fascinating to witness the real-time engagement and the lively atmosphere as chatters competed to be the first to respond correctly. The added incentive of a prize—a free Lush product code—only heightened the buzz and energy in the chats.

Seeing the excitement and passion that customers have for Lush products was a highlight of the event. It wasn’t just about winning the prizes; it was clear that Lush has cultivated a loyal and dedicated following. The chat party also provided an excellent platform for customers to connect with each other, share their love for Lush products, and foster a sense of community. Overall, the event was a perfect example of how live chat, when used creatively, can enhance brand engagement and customer interaction on a large scale.

chat party

Posted on by Editor

Case Study: Chat-room usage in University of East Tennessee State

RumbleTalk chat room has many use cases. This post will briefly show how the chat room usage of University of East Tennessee varies.

ETSU

Universities normally experience peak times dealing with new applications and quick questions from potential students and active students. Normally universities tend to answer questions by phone. In pick times this requires a lot of human resources to answer phone calls and sometimes it introduces a real bottleneck.

In order to cope with mass applications and questions from their audience, the University of Tennesee added RumbleTalk Chatroom. This helps in answering most of the questions during a live chat, which results in reducing and streamlining the flow of phone calls to the back office.

In overall from many of our user’s experiences, this reduces the phone calls in about 80%.

The RumbleTalk chat-room is a unique HTML5 combination of group chat and private chat. In can be added to websites, blogs, and even to the university’s Facebook page.

Many of the answers are already answered in the general room and some private discussions are being addressed in one-on-one chats. If the question or issue cannot be handled in a chat, a phone call is the next stage.

ETSU chat room usage

 

And this is not all :

  • There are power users (students) who can answer questions as moderators and reduce the amount of staff answering questions even more.
  • The Chat Room can be designed to meet the overall design of the website .
    One can use css or a simple WYSIWYG (admin panel) option.
  • Some questions can be answered by the group that is already in the chat-room.
    The power of community is pretty easy.
  • With Rumbletalk one, can create various chatrooms (under one account) to various purposes and subjects (e.g Chatroom for HR, another for applications, one for students that wish to talk to their professor in a special time)
  • Moderation is extra important and this can be set up front by the university.
  • The university can choose only login with Facebook user to make authentication a bit more reliable.

Posted on by Eyal

New Feature: Control your floating web chat settings

The RumbleTalk chatroom platform can be embedded in 2 ways on every web page and blog, through embed or floating web chat.

Here’s how to do it:

1 – Add a chatroom inside a web page (embed it) .
2 – Add a floating chatroom to the footer right of a web page

One of the most requested features in the past year was letting the chat owner to change the floating web chat settings. We are happy to share with you that you can find in RumbleTalk admin panel –> in the chat settings section the new tab called “floating”.

This tab include several fields that let you set your own chatroom:

– Set the height, width of the floating chat.
– Set the number of times the image will bounce up and down.
– Set a new image instead of the default, to show on the right bottom corner.

floating web chat

Now, the floating web chat can be customized on the admin panel. You can now set the size of the chat widget and where it would be placed on your website page. Users can also set the image to their floating chat instead of the default one. This can help in making the chat recognizable to the users.

Posted on by Eyal