Q&A chat, when you want to engage your audience with a secured chat where every message is approved.

With a Q&A chat, you may turn on message moderation to have messages approved or blocked before they’re sent to the rest of the group.

What is a moderated Q&A chat?

This is a chat referred to as “moderated chat”. To moderate means to preside over. With a moderated chat, an admin pre-approves messages before they get sent out.

Any appointed admin can approve or delete a message. Non-admin members of the chat can only send messages. Additionally, they are not able to see other messages of other members of the chat before they are approved.

With that said, let’s discuss the two views on a Q&A chat.

The two users and their views

Before discussing the two views, let’s tackle the two types of users in a moderated chat.

• Firstly, we have the admin users. The admins see all of the messages sent in the chat room. They serve as the moderator of the chat, approving or deleting any message. In conclusion, they choose what appropriate questions or messages that the speaker will answer.
• Secondly, we have non-admin users or chatters. These are individuals who are ordinary members of the chat. This means that they have no authority in the chat room. So, they depend on the admins to approve their messages. Moreover, they cannot see unapproved messages sent by other chatters.

Moving on, let’s talk about the two views. Views here mean the perspectives of the two users above. Here are their differences.

• For the admins, they can see everything that’s happening in the chat room. From good questions to negative ones, the admins see all. Therefore, it is their task to choose the appropriate ones to approve. All malicious or harmful messages can be deleted.

• Next up is the chatters’ perspective. As said above, chatters are permitted to send messages only. They cannot see other chatters’ messages, let alone approve one. So, here’s an example of a chatter’s view.

How can you get your own Q&A chat?

Intrigued? Well, I can’t blame you. It’s very useful for live events, Q&A events and communicating with your followers in general. This is how you can get your own Q&A chat.

• Firstly, create an account on the RumbleTalk website. Just click “Sign-up” on the upper right corner of the page.
• Secondly, choose moderated chat as your preferred chat type.
• Then, open your chat and check if the moderated chat works properly.
• If you’re logged in as an admin user, you will see all the messages in the chat room. Each message will be accompanied by check and cross boxes on the right side (see example above).
• If you’re logged in as a chatter, then check if you can send messages. Approve the message as an admin and see if it appears in the chat. Delete the message an admin and see if it doesn’t appear.
• After that, you’re all set! You can now start a Q&A session with your followers.
• NOTE: Approved questions will appear normally in the chat. Deleted questions are gone forever. Chatters, if their messages are approved or deleted, will not be notified. They will just see it in the chat.

Advantages of having a moderated chat

1. Hold a live event directly on your site or on your page.
2. Creating an account is easy. There are only simple steps.
3. Strengthen your relationship and rapport with your followers.
4. Change chat types with just a click. In addition, you can change chat types anytime.
5. Moreover, the best advantage of your website is adding paid access. Through this, you can gain income. To add activate monetization, just choose “paid moderated chat” as your chat type. Then, set your preferred prices and payment times.
6. If you need more automatic chat moderation, then you can use the block and filter words feature.
7. Lastly, there’s also chat moderation features for admins. Admins can ignore and disconnect chatters that are creating a commotion. Also, admins can ban IP addresses for persistent troublemakers.

With features like these, you take control of your chat and achieve a civilized discussion with your community.

A civilized discussion for your community

The Q&A chat can help create a safe space for your community. You protect them from harmful messages from other chatters. Public chats always have this problem. So, it’s best to have a counterattack for these kinds of issues.

That’s where the Q&A chat comes in. As a chat owner, you control what’s happening in the chat room. By appointing admins by your side, you strengthen the security of your chat. Therefore, chatters feel safe in the chat.

By having a website, it’s a must. This is your way of communicating with your audience. Interested in what other offers RumbleTalk has? Then, check out the blog to know more. Also, you can check out our Facebook and Twitter pages for news and other media!

So glad you read up to here! Hope you can read the next one! Stay tuned for more updates and releases!

Host a web event or a Q&A chat session on your website! As live events are growing in numbers, they tend to have a group chat next to a live stream. This is where you can communicate with your audience. Perfect for companies and organizations that want to host a live event with a Q&A chat on their site.

Some integrate their events into different web platforms. Then, others need to be standalone where you can control the experience. Here, the Q&A chat that goes both ways. Therefore, you can share it on social media and you can seamlessly integrate it on your site.

How does the live Q&A chat work?

With moderated chat, you can use your chat as a Q&A chat for your live event. A moderated chat is an online group chat that you can use for different kinds of live events. Examples of these are conferences, live community discussions, or fan clubs for group interactions.

The Q&A chat functions as a moderated event chat.

Any question or message by the members will not be seen in the group chat unless an admin approves it. Firstly, a chatter sends a question. Secondly, admins will be immediately notified. So, admins need to approve the question. Before approving any question though, admins need to screen them. Admins ensure that the chosen questions are of quality.

If a single question is chosen, it will appear as a normal message on the chat. If a question is not chosen, they will be deleted from the chat. Only the chatter who sent the question will know if his question was approved. Then, the questions that are unapproved will be deleted.

Here’s how you can get your own moderated chat

• Firstly, create an account on RumbleTalk.
• Secondly, choose moderated chat as your preferred chat type.
• Then, open your chat and see that the moderated chat works properly.
• If you’re logged in as an admin, you will see all the messages in the chat room. Each message will be accompanied by check and cross boxes on the right side.

If a question appears on the chat, this means that it’s the one approved by the admin.

• Members of the chat will not know if a question is deleted. Only the admin and the sender will know.

Two users of the moderated chat

1. Admin – one approving and screening the messages. He can see all the messages in the chat room. This is the role of the chat owner. Also, people who are administered by the chat owner can be entrusted with this user type. The chat room will not progress without an admin.
2. Chatters/audience – the audience is in charge of asking questions to the speaker. They make the live event full of discussion.

The two perspectives of the Q&A chat

The moderated chat has two perspectives, one for each kind of user. What are the two perspectives? These two are the admin’s and audience’s perspectives. Let’s see the differences between the two.

• First, the audience can only send messages and wait for approval of the admin. They cannot see unapproved messages of other chatters. Here’s what the audience sees.

• Second, an admin is the one who approves messages. He can see all messages. So, he needs to screen each one. Then, he will choose the most appropriate that the speaker will answer. Here’s what the admin’s perspective looks like.

Reasons why you should use a Q&A chat

• You can hold a live event right on your website.
• By holding it on your website, you can strengthen your branding.
• Set-up is relatively easy. It only takes minutes.
• You can change chat types with just a click. For example, you can change from moderated chat to a normal group chat anytime.
• Moreover, add paid access to your live event by choosing paid moderated chat as your chat type. Then, set your prices for entrance or subscription fee on your admin panel.
• Admins can disconnect and ignore chatters that are causing a ruckus in the chat. In addition, they can ban IP addresses for more serious issues.
• Moreover, there’s also a block and filter words feature.

The moderated chat keeps the chat organized. Therefore, normal chatting will be disabled. This keeps the chat linear and easy to moderate. Admins approve messages. So, no message will be sent out without approval. To conclude, chatters will feel more safe and secure.

Upgrading your live event with a moderated chat

Using a moderated chat helps you strengthen your connection with your audience. Live Q&A chats are helpful for your branding. Instead of just sharing your experience with them, you also directly ask them what they want and what they want to hear.

You encourage your audience to speak up. In turn, this leads to open discussions. These discussions help the speaker gain feedback. He can see and read the opinions of the audience. So, this is helpful for the speaker.

How does it help the speaker? Well, it unveils the speaker’s expertise.

Therefore, think of the Q&A chat as a way to broaden one’s horizons. The speaker can tackle more subjects in future live events. Additionally, this can lead to more exposure by social media sharing and word of mouth.

With a Q&A chat, you provide more security and safety for your audience. As said in the previous section, you can take precautions if anything serious happens. Therefore, there’s no place for negativity and harmful messages. Admins take care of the audience.

Different things work for different people. Interested in creating a moderated chat for your live event? Then, you can sign up on the RumbleTalk website. Just follow the steps above. Also, you can check out what other features the moderated chat offers.

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See you on the next blog!

Chat owners are now able to have more privileges to control private chats. This is a new feature for private messaging. These private chat options let non-admins to initiate conversations with the admin and other members.

The following options that a chat owner can set are:

• Everyone can initiate a conversation with everyone.
• Only administrators can initiate conversations.
• Everyone can initiate conversations with administrators only.

Let’s discuss this one by one, shall we?

Everyone can initiate a conversation with everyone

Previously, only admins initiated private messaging conversations. That’s been a problem for some users. There are users that want to reach the administrators.

So, to address this concern, we’ve have an option. If the chat owner enables this option, everyone can start a conversation in the private chat.

Only administrators can initiate conversations

As previously said, this was the default option for private chat settings. With the new private chat options, chat owners can enable or disable this option. This means that only administrators of the chat will be able to start a private chat with another user, admin or not.

Everyone can have conversations with administrators only

This is a newly added option for the private chat. In the previous version, only administrators were able to start conversations. Now, everyone can initiate conversations but with admins only. This means users will only be able to chat with admins, not with other users.

Where to find private chat options?

If you want to change the private chat options, here are the steps you need to take.

• Click “Settings” on the admin panel.
• Next, go to the “Advanced” tab. You’ll see the private chat options on the right side.
• Change the options by checking the boxes. Leave it blank if you want the option to be disabled.
• The options can be changed anytime. However, one must allow private chat for the options to be activated.
• You can also disable private chat on the “Advanced” tab.

Private chat options in the chat room

Private chat is very useful for private conversations. However, spammers and trolls also use this to harass other users. The chat owner is responsible to choose the trustworthy administrators. He/she also choose the status of the private chat, enabled or disabled.

A good thing to keep in mind is that group chats that have many chatters are also the target of trolls and spammers. So, chat owners may allow private chats in smaller rooms. They can also use the added private chat options for larger rooms.

If you have any questions about the private chat, you can consult the knowledge base. You can also contact support if you’re having problems with your chat. Our customer service will get back to you ASAP.

Enjoy this new feature and let us know on our social media (Facebook, Twitter) pages! Continue on enjoying the RumbleTalk features! There are also more coming so stay updated!