Chat Compare, The difference between “Group Chat” “Live Chat” and a “Chat Room”

After several support emails with the same subject? asking us to explain the difference between chat software vs group chat vs live chat vs chat room. We decided to elaborate it a bit.

According to Merriam-Webster Dictionary, chat is defined as  “to talk with someone in a casual way” and also “to talk over the Internet by sending messages back and forth in a chat room.”

Let’s try to understand the different options in the chat arena?

It is a matter of terminology but much more. For example, if you need a public chatroom that allows you to log in using your social media credentials, then a private room will not be suitable for your needs.

RumbleTalk chat for private and public rooms

Let’s talk about chat compare, The difference between the next 3 options
A – Group Chat
B – Live Chat
C – Chat Room

Note, each of those can be shown in two forms, chat software, or chat service.
The main difference is that a chat software will be installed on your server using your CPU, memory and other resources from your servers. A chat service is a chat that will show on your website but will consume the vendor of the chat resources (e.g, will not affect your server performance).

So, let’s start

The Evolution of Chat in Computer System

Our needs to communicate with other human being had initiated a chat system to be built along with the first computer operating system, UNIX in 1970’s. Talk program was built into UNIX system to allow people communicate each other using their user name as ID. Talk program only allows one-on-one chat.

The very first multi-user and chat room is a program called Talkomatic. The program was invented for the first time in 1973 by Doug Brown and David Wolley in University of Illinois as supporting tools for the University’s learning system.

Chatting has been so common in our daily Internet life. We are now using many different chat program and connecting with people around the world, as a chat program chat has been advancing very much since the very first talk program in UNIX system.

1. Chat, Instant Messaging and SMS

We have been so useful with chatting program. As a communication system has evolved and so has the chat program evolved. Chat by definition, according to PC Magazine is a real-time communication via keyboard between two or more users on a local network (LAN) or over the Internet.

Webopedia, the online tech dictionary also define chat as the same definition as PC Magazine: a real-time communication between two users via computer. Once a chat has been initiated, either user can enter text by typing on the keyboard and the entered text will appear on the other user’s monitor.

Most chat system nowadays allows users logging in to the system to enter a chat room and chatting with other people who have already been in the room. This allows a many-to-many chat room, as everyone in the chat room can send their message to other people.

There is a different term regarding chat, but actually, it means the same. The term Instant Messaging for most often is separated from chat, but instant messaging is actually a chat in itself.  The difference between chat and instant messaging is that instant messaging is built to focus on the one-on-one chat.

In a mobile application, we have now so many instant messaging application. In the cellular technology, the very first instant messaging app is SMS. This technology then evolves into more advanced technology in mobile instant messaging. As the smartphone revolutionize the computing industry in the 2010’s, SMS has been replaced by the variety of instant messaging app.

Group Chat - Chat Room

As smartphone technology now converges with Internet and web technology, the chat must be able to deal with the convergence. The challenge for today’s chat technology is to be able to run and synchronize on both PC and mobile device. Fortunately, today’s technology enables us to build a web chat software that can be used in either mobile device such as smartphones and tablets, as well as PCs (HTML5 + Javascript).

2. The 3 types of chats

In the chat arena, we know there are three types of chat:

  • Private Group Chat
  • Live Chat
  • Chat Room

Private Group Chat. As the name depicted, the private chat room was meant to be a private conversation between a selected people. Usually, a small team needs this chat. Such as a group of stocks trader, a real estate sales associate, and small groups need this chat room.

Private chat compare to Social chat
With RumbleTalk you have the option to shift from private to social/group chat on the fly

One common needs for private group chat is the capability to share files. It is because the people in the private group chat usually are people with the same profession or the same interest. Therefore, the chat room is also functioned as a knowledge sharing tools. With the file sharing, capabilities, they can share any kind of files for information and knowledge sharing needs.

One additional advantage for teams is the fact that a user can enter when he has time and scroll up to see the group chat compare history, it is a huge time saver when managing groups.

Live Chat. This is the type used for customer service. A customer can be assisted by a company representative, who usually handle more than one visitor at a time. Companies with customer-oriented product and service, especially retail or FMCG company will surely need this chat. Live chat is useful as the supplement for telephone contact center.

Moreover, a company with an Internet-related product will need this live chat more than phone support. Since most customers are connected to the Internet, live chat is the most appropriate customer contact for such company.

Chat Room. This is the most common chat type and resembles a public space where people can talk to anonymous chatters. The public room can be placed on any website in any area of the site as long as the chat room is a public chat room.

When we enter the public chat room, we can see how many people have already been in the room and we can join the conversation with those people. In these chat room, usually, a conversation can be so hectic. However, we can also switch to private chat mode by inviting someone to a private room and chat privately. A good chat room will have this mode switching.

3. Chat Compare – Table of Comparison Between the Three

Features Private Group Chat Live Chat Chat Room
Public No Yes Yes
Switch to other types Yes No Yes
Moderated Yes No Somewhat
File sharing Yes No Somewhat
Image insertion Yes Somewhat Yes
Video Call Yes No Yes
Audio Call Yes Somewhat Yes
Emoticon Yes Somewhat Yes

4. Why Is It  So Confusing?
The complexity of human communication makes our communication method is different from one another. This also applies to the Internet communication, that is the reason for so many different chats compare available. All of them have a specific purpose and cater specific chatting need.

We can select the most suitable chat for our conversation needs.

Veeam Case Study: Live Event with 4500 chatters in one Chat Room

RumbleTalk is proud to have been a part of a great live online event hosted by Veeam®. Veeam embedded RumbleTalk’s group chat room alongside a live broadcast to engage 4,500 unique, concurrent viewers in real time as they launched a new product.

RumbleTalk chat platform withstood the workload because of a server dedicated to the event. Veeam also acknowledged that RumbleTalk provided great post-event service when various statistics on viewers/chatters were requested.

live event group chat

More About Veeam

Veeam recognizes the new challenges companies across the globe face in enabling the Always-On Enterprise™ a business that must operate 24.7.365. To address this, Veeam has pioneered a new market of Availability for the Always-On Enterprise™ by helping organizations meet recovery time and point objectives (RTPO™) of < 15 minutes for all applications and data, through a fundamentally new kind of solution that delivers high-speed recovery, data loss avoidance, verified recoverability, leveraged data and complete visibility.

Veeam’s global headquarters are located in Baar, Switzerland, and the company has offices throughout the world. To learn more click here.

Fun fact: The name “Veeam” comes from the phonetic pronunciation of the letters of the acronym for virtual machine, “VM.”

Do you need a live chat room solution?

RumbleTalk is a highly customizable HTML5 group chat service that is able to handle audiences of all sizes.

Contact us  to begin planning your next online live event.

The Best Way for Online DJ’s To Engage Listeners

For online DJ’s, the task of growing an engaged audience is daunting. Getting people to listen to your music, know your name, and share your content is all dependent on setting yourself apart.

Many fall short in the way they engage their audience. Between Facebook, Twitter and email, you should be able to stay connected to your listeners, right? Unfortunately, these platforms put you in fierce competition with other interests. Using traditional social networks and email can downsize your message to be just a drop in a very full bucket.

In addition to social and email platforms keeping your audience engaged, use live chat to interact with listeners in real time and in a more authentic way which keeps them coming back for more.

dj group chatEngaging listeners through live chat lets them connect with you in a way that is beyond the cold feeling of an email newsletter or Facebook post. Listeners who develop a more personal connect to you are more likely to remember and return to your music.

The next challenge is in finding the right application. The ideal live chat platform will be easy to set up and easily accessible for you and your listeners. RumbleTalk is all of this and more. For online DJ’s, features like embedded videos and file sharing make RumbleTalk’s group chat an obvious choice.

Easy set up

Setting up a customized high powered live chat room can be done in just two minutes. By providing an email or linking to your Facebook account, RumbleTalk automatically generates a live and ready chat room with standard default settings.

(click here to sign up now!)

While this is ready to use, most online DJ’s will want to customize the chat for branding purposes. In the admin panel, you can upload a picture of yourself, your logo, or whatever image you prefer to be the background. Then you can customize the colors, font, borders and more to match your style.

If you’re familiar with CSS, RumbleTalk can be completely transformed with CSS customization while still retaining the power of the RumbleTalk infrastructure.

Access from anywhere

A RumbleTalk group chat room works in whatever way you want.

If you have a website, you can embed the chat room directly in one, some or all of your pages. You also have the option to have it sit within the page or float on top of it.

RumbleTalk will also give you a URL that can be sent to your listeners. This will open the group chat in a new tab. Your users can in turn share that URL with their friends to invite more people into the conversation. RumbleTalk has installed an option for users to be asked to share the chat room with their friends on Facebook and Twitter to make your audience even larger.

For online DJ’s with a large Facebook following, it is possible to connect your group chat with your Facebook page so that they are connected to the larger audience and not just the Facebook audience.

If you are performing a live show, printing the QR code on your gear is yet another way to add fans to the conversation. RumbleTalk is mobile friendly so your fans can chat at your show and on the go.

Avoid segmentation

If you want a central place for all of your listeners to be able to engage with you and with each other, live group chat is without a doubt the best solution.

In addition to putting your content in fierce competition with everything else that floods Facebook and Twitter, these platforms also separate your audience. The Twitter conversation and the Facebook conversations never intersect which divides your audience and limits how robust the conversation can be.

If you use your social media platforms as a way to give your listeners the link to your chat room, they’ll then be redirected to one you-focused conversation for everyone.

This way, you and your listeners can see the entirety of those who are listening and engaged with your music.