New Feature: More Troll Control

Trolls used to live exclusively under bridges in fairy tales but have since gone on to accomplish great things in the 21st century by establishing a noticeable presence on the world wide web.

Of course, these “great things” are only great in the eyes of a select few.

Trolls are not only a nuisance, but can be completely disruptive to otherwise worthwhile internet conversations. This is why RumbleTalk continues to work on features that help stop trolls from establishing a presence in your group chat.

Viewing a troll’s IP address

Our new feature allows RumbleTalk group chat administrators to view the IP addresses of any online participant.

An IP address is the numeric code that identifies a specific computer or set of computers.

When you are able to see the IP address of an unruly visitor of your group chat, you can then use that IP address to ban the user.

RumbleTalk group chat already has the ability to ban users by their IP address, but this feature is limited to function only when a user is currently logged in. The most adamant trolls can therefore log out to prevent being banned.

Our new feature has been developed as the next building block in the infrastructure to allow group chat administrators to ban trolls by IP addresses.

For now group chat administrators can view the IP address and in the near future administrators will be able to ban the user even if they are not logged in.

How to view an IP address in RumbleTalk group chat

To view the IP address of an unruly user, simply hover over the Ban by IP button in the user’s profile.

hover to see an IP.

Group chat owners and administrators can use the Ban by IP button to ban that user immediately.

While this feature is sure to stop a troll from logging in with that specific connection, it should be noted that the troll could use a different computer or mobile connection to log back in.

Like I said before, trolls have become very good at their new occupation and we’re continuing to work on more features to block them and enhance your RumbleTalk group chat experience.

How to Use RumbleTalk’s Simple File Sharing Tools

RumbleTalk group chat includes a simple file sharing feature to allow online communities to send most kinds of documents including the most popular Word, Excel, PowerPoint and .pdfs.

We’ve found that the customers who use this the most are those using RumbleTalk to share business and academic information as well as charts and images.

Businesses share everything from pricing sheets to spreadsheets among internal employees and in business to business conversations.

Academic institutions are known to use RumbleTalk group chat for online class discussions. The teacher or professor uploads a lesson for the class to review and then uses the group chat to discuss the subject.

But these are not the only sectors using RumbleTalk group chat simple file sharing.

Our platform was created with features that adapt to the user. Simple file sharing is among the most useful features across industries. We’ve worked to make sure RumbleTalk group chats are file sharing capable not only on the web, but on mobile devices too. This means your online community can fully participate even while away from their desk.

Read more to discover how to use our simple file sharing tools.

Simple file sharing from the web

Users accessing your RumbleTalk group chat from the web will see two icons in the bottom right corner of the chat window.

By selecting the paperclip icon, a dialog box will open displaying four types of attachments.

To upload a document or file directly from your computer, select “Upload file”. From there a window will open for you to browse the saved documents on your computer.

Once you have selected a file, it will automatically upload to the chat for all participants to access.

 

Simple file sharing from mobile devices

By using RumbleTalk group chat for your online community, participants will be able to upload documents and files from their smartphones. This allows you to engage your audience throughout more of their day.

While logged into a RumbleTalk group chat from a mobile device, click on the paperclip icon at the bottom of the window. After choosing the document button you will have access to the available files on your phone.

It’s just that easy.


A few technical notes for simple file sharing

  • All files uploaded to a RumbleTalk group chat are stored in the cloud.
  • File uploads are limited to 5MB.
  • Uploaded files appear as a URL link to the document.

Increase Your SEO Ranking with Group Chat

Did you know that your customers can create SEO-boosting content for you?

RumbleTalk group chat enables businesses to use customer conversations to improve SEO rankings.

Let’s walk through how this works.

First, the problem.

Most of us are familiar with the basics of search engine optimization or SEO; publishing quality content with targeted keywords increases traffic to your website.

If you want to increase your SEO ranking, you’ll need to create both high-quality and a large quantity of content.

The issue for many businesses is coming up with this quality content repeatedly to stay relevant and fresh in the eyes of Google. Doing so is a big challenge and necessary. It’s an ongoing project that can easily fall into a mundane routine that lacks flare and intrigue.

Look no further when you find yourself in a rut or are just searching to incorporate new and creative tactics to improve SEO rankings! RumbleTalk group chat can be used to spice things up.

I’m skeptical, how does this work?

Here’s our recommended method of increasing your SEO ranking using group chat.

1. Host a RumbleTalk group chat

This could be an ongoing membership group chat, a one-time virtual event to promote a new feature or product, or whatever… you’ll know what your customers want to talk about more than we do.

You may be concerned about this kind of open communication platform being vulnerable to unruly users. Not to fear, RumbleTalk group chat allows the group chat owner and any assigned administrators the authority to delete messages, log out specific users, and ban users who won’t play by the rules.

This way, that “You SUCK and I like your competitor” comment can be deleted from an otherwise pleasant, positive, and promotional conversation.

2. Export the transcript

You can do this in two ways depending on how much of the group chat you want to use. In either case, you’ll want to make sure you are exporting an HTML file to use later for the purpose of increasing your SEO ranking.

For a partial section of the transcript click the export button located within the group chat. Whatever messages are visible in the group chat will be pulled for this partial export.

increase your seo ranking

For the full transcript, the group chat owner can export the HTML file from the admin panel. We recommend exporting the full transcript and then grabbing the portions you like best.

increase your seo ranking

3. Use the transcript for new content

Now all you have to do is fill in the blanks. Tell the story of your group chat event. Did the conversation lead to a product breakthrough? Was there a winner in your photography competition? Are your customers singing you praise? (probably)

There’s more than one way to insert the HTML code into your new content but we’ll take you through the most broadly applicable way.

  1. Open your HTML transcript in a text editor such as Notepad
  2. Copy the HTML code
  3. Paste the code as HTML into your blog post, website page, etc…

Here’s how it looks!

LacieLaLarschLacieLaLarsch 03-09 13:38 Hello! Did you know that you can export a RumbleTalk group chat conversation?
LacieLaLarschNimLevy03-09 13:39 Yes, Lacie. I designed this feature.
LacieLaLarschLacieLaLarsch 03-09 13:40 But did you know that you can also use the HTML code for a blog post or other new content?
LacieLaLarschNimLevy03-09 13:40 Yep. I made sure that was a part of it too.
LacieLaLarschLacieLaLarsch 03-09 13:41 Well, that’s fantastic! You are super!
LacieLaLarschNimLevy03-09 13:42 Are you asking me these questions for a blog post example?
LacieLaLarschLacieLaLarsch03-09 13:43yes
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Addition advantages

The target keywords that appear in the exported group chat transcript are valuable.

Think about it, this is how your customers talk about your company and these are the words your potential customers will be using to find you.

You get to gain insight into what words and phrases you should be focusing on at the same time that you are including them in your content.

This is simultaneous market research and application all to improve your SEO page rankings.

And your customers were involved in the whole process. This strengthens your online brand community and keeps customers returning to see results.

RumbleTalk group chat offers a free 7-day trial. To learn more, visit our homepage.