Category: Product

Case Study: DittyTV using chat box features worth knowing

I know, this is a case study, but first let’s talk about good design. Just before we start, let’s clear up the fact that this is a design post about the ability to design your own chat box style. This means that one may use the various chat box features to integrate and design his own chat theme.

Deign chat box features

Here is an example of how simple to create a great design using the powerful tool that let you DIY. In general, there are 4 ways to design your own chat style.

  1. Chat Skins – choose from our pre-made chat room designs
  2. Chat advanced design – easy to create your own style via quick visual settings.
  3. Easy CSS  – this is for advanced designers. If you know CSS you can create your own custom chat room.
  4. Floating icon – if you choose to use a floating chat (in oppose to in-page embedded chat) you can also design your own icon style.

From time to time we see a great chat design made by capable people.
One that worth mentioning is the chat box designed in the dittytv  (American music television) website (see above). They use advanced CSS design in addition to designing their own floating icon. They choose to have a transparent background so the chat looks as part of the actual website design.

If you like the design, you can give them a like.

Posted on by Eyal

Lush – Chat Party

We were thrilled to be part of the Lush chat party, an event that truly showcased the power of community engagement and the brand’s strong connection with its customers. Lush, known for its ethical cosmetics and innovative products, created four dynamic RumbleTalk chat rooms specifically designed for their interactive trivia game. The event brought together over 5,000 enthusiastic participants, all eager to demonstrate their knowledge of Lush’s offerings.

Throughout the chat rooms, Lush moderators asked exciting trivia questions related to their products, ingredients, and company values. It was fascinating to witness the real-time engagement and the lively atmosphere as chatters competed to be the first to respond correctly. The added incentive of a prize—a free Lush product code—only heightened the buzz and energy in the chats.

Seeing the excitement and passion that customers have for Lush products was a highlight of the event. It wasn’t just about winning the prizes; it was clear that Lush has cultivated a loyal and dedicated following. The chat party also provided an excellent platform for customers to connect with each other, share their love for Lush products, and foster a sense of community. Overall, the event was a perfect example of how live chat, when used creatively, can enhance brand engagement and customer interaction on a large scale.

chat party

Posted on by Editor

Case Study: Chat-room usage in University of East Tennessee State

RumbleTalk chat room has many use cases. This post will briefly show how the chat room usage of University of East Tennessee varies.

ETSU

Universities normally experience peak times dealing with new applications and quick questions from potential students and active students. Normally universities tend to answer questions by phone. In pick times this requires a lot of human resources to answer phone calls and sometimes it introduces a real bottleneck.

In order to cope with mass applications and questions from their audience, the University of Tennesee added RumbleTalk Chatroom. This helps in answering most of the questions during a live chat, which results in reducing and streamlining the flow of phone calls to the back office.

In overall from many of our user’s experiences, this reduces the phone calls in about 80%.

The RumbleTalk chat-room is a unique HTML5 combination of group chat and private chat. In can be added to websites, blogs, and even to the university’s Facebook page.

Many of the answers are already answered in the general room and some private discussions are being addressed in one-on-one chats. If the question or issue cannot be handled in a chat, a phone call is the next stage.

ETSU chat room usage

 

And this is not all :

  • There are power users (students) who can answer questions as moderators and reduce the amount of staff answering questions even more.
  • The Chat Room can be designed to meet the overall design of the website .
    One can use css or a simple WYSIWYG (admin panel) option.
  • Some questions can be answered by the group that is already in the chat-room.
    The power of community is pretty easy.
  • With Rumbletalk one, can create various chatrooms (under one account) to various purposes and subjects (e.g Chatroom for HR, another for applications, one for students that wish to talk to their professor in a special time)
  • Moderation is extra important and this can be set up front by the university.
  • The university can choose only login with Facebook user to make authentication a bit more reliable.

Posted on by Eyal