Top 8 Tools to Improve User Experience in a Private Chat

You’re very excited about the new community that you’re building on your website. Tons of people are getting in, talking about your product, sharing experiences and ideas, giving you direct feedback in the private chat —it couldn’t be more perfect.

But, then, of course, things don’t always go to plan. So you’ll need to be prepared to take your community and help them grow. They need YOU for that.

To give your users the best experience ever, help them understand the platform, to see that actually it’s so simple to use—we made it for you.

Imagine that you are in a chat room with different people. You’re all talking about this new product that you are going to launch and how it’s going to be the best event of the year. You are talking to your people and everybody is participating and giving you valuable feedback.

Then, imagine that a specific follower wants to talk to you in private because it’s the only way to get your full attention, and some of them don’t want to share questions with everybody on the chat. Sometimes they NEED to talk to you face to face, and they will feel pretty special about it.

So, they will be able to do it, OR NOT, according to your needs as admin of the chat.

Now it’s time to get down to business. After all, it’s not worth having a Ferrari if you don’t know to drive. To write this blog, we spoke with many users about their needs, and so here we’ll cover how to take the best approach with the private chat tools, and how to master it like a pro.

Here is the list of the 8 top tools that will help you to take the best advantage of private chats to handle your chat as an expert!

Private audio and video calls
Framed chat messages
Private new message’s indicator
Private chat transcript
Ignore option to some (annoying) users
Live media options
Admin differential color
Remove the “Invite friends” button if you don’t need it

Now, I will like to go deeper, one by one. So when you finish reading this post, you will manage it like a real boss!

Private Audio and Video Calls

These two options are the cherry on the top of that vanilla ice cream. With them, you’re able to have the most direct and real conversation that exists in the human world! Cheers!

Framed Chat Messages

In a bubble-framed chat, it’s more than clear who is saying what. It’s going to keep it simple for all the users to understand each others’ ideas. So, not only the chat room, but also the private chat is single-framed and you easily can see who the sender/receiver is.

Private NEW message indicator

After many requests from chatters, here is the much-awaited indicator of new private messages on the image from the sender. Whoopee! So you clearly will see from the right side who is sending you a secret message even if you are having another conversation.

Private chat Transcript

So, who cares about storage the hundreds of words with information about the tastes and value content of your users? Well, actually many people were asking for this. Technical, but very useful information!

Private chat history is saved in your computer until you close the browser. Just remember that you, as an admin, can’t access another user’s private conversations. It is simply not polite to do it and in some countries not legal. We know how to keep a secret, in secret.

Admin differential color

This is the easiest way for users to find you. But still, it’s your own chat, so you can change it anytime with CSS basic rules.

Ignore option to (some annoying) messages/users

Stop seeing private messages from specific users that you don’t want to, without exiting the chat.

Live media options

Share links, images, and YouTube videos. So basically anything that will be relevant for your community can also be sent in a private chat. To do it, just click on the little attach icon.

Remove the “Invite friends” button if you don’t need it

Not relevant at all for your registered community? Just hide it in the Social Settings window.

So, tell me, which of these tools do you find the most useful for your community? I will be very happy to hear from you, feel free to contact me at camila@rumbletalk.com. I totally believe that after these recommendations you will manage your community easier and so much faster! And, just in case, if you finish reading and still don’t have your own community, this is your chance to sign up and start enjoying it today! https://www.rumbletalk.com/

Posted on June 25, 2018April 26, 2021 by Editor

WordPress Chat Integration Made Easy – Connect your Usersbase with a Click

What if I tell you that a WordPress chat integration is a click away. We have tried to make user base integration easy, so we took all the heavy lifting from you and made one checkbox to allow your chat to be fully integrated with your WordPress database.

Now your registered users will be able to automatically login to your WordPress chat room. This means that the chat can be accessed only by WordPress users, registered and/or by users, you decide to set as admin or simple users in the RumbleTalk users management.

Chat and User Base Integration made easy

WordPress chat integration is perfect not only for WordPress users base but for all products using it underneath, like members plugins, BBpress or BuddyPress plugin.

integarte your users base with WordPress. WP Chat Integration Made Easy

This feature is for companies that wish to create a private members group chat using their own existing users base. It is perfect for closed group discussions, social trading websites, health support group, admin areas where discussions are private or any type of private chat rooms for websites.

WordPress chat integration with your users

After installing the RumbleTalk plugin and creating an account, instructions can be found in here.
You now can use our self-explanatory chat settings.

1. The plugin was installed and the chat account was created. You will see one default chat was created (you can add more rooms when you upgrade your plan). Now you want to connect your WordPress users to the chat. Simply check the MEMBERS checkbox (see below), save and you are done. Checking this checkbox will seamlessly set the WordPress chat integration to use WordPress registered users.

2. Embed – Add the chat to a page where users need to login in order to see (in your member’s area). Use the shortcode to do it.

WP plugin short code

3. Test – Login to your WordPress members area, go to the page you added the chat too and you will see that you automatically logged in to the chat with their member’s area login username.

Wordpress chat plugins info

4. Important – Make sure the login option “Guests” checkbox is checked. Note, Although the “Guest login” is checked, it will not allow guests to log in but only the WordPress/BuddyPress/BBpress users.

Wordpress chat integration guest login

5. Settings – Now you can change your chat settings and customize it to your liking. To do it simply click on the settings button (the options are endless).

The chat is integrated with your users base.
Now, let’s see an example of a using the chat. Let’s take an example of a website that has 500 registered users. This site is giving advice for a group of Stock Traders (the registered users). When these traders are logged in to the site (after supplying their users and passwords). They will be immediately and automatically logged in to the chat room. It is that simple.

When using members login your Social Login is now disabled

Now you made your chat members only (private room). It means only allowed registered users may log in to the chat. In addition, users will not be able to log in with their social logins. e.g

Guest
Facebook
Twitter

Set administrators for a members only chat room

To create a chat administrators create a user in RubmleTalk with a username that’s exactly the same as your displayname in your WordPress user base.

To do this, simply go to your chat settings and open the “Users” tab. Click on the + and add a user with a password (make sure you add the admin email).

When users will open the chat page, they will be logged in automatically. The chat will identify when a user is also an administrator and will prompt them for a password. The administrator will need to provide the password for the first time in this browser, latter on the login will be automatic.

Note, administrators name are show in red by default.

Posted on May 24, 2018October 3, 2025 by Editor

When You Need to Add Your Own Unique User Avatar

One of the Key features a chatter is looking for is adding an avatar next to his name.
RumbleTalk gives you the ability to change custom and control your user avatar.

In general, although they look the same, there are several types of avatars.
They are associated with the login option. let’s see what the options are.

User Avatar Default

Guest and Admins by default have default chat avatar. This avatar is showing when login in as guests or as admins. When changing the default avatar is needed, the chat owner can do it using CSS (it is simple, no worries).

To change the avatar, open the chat settings, go to the advanced design, click on the CSS icon and add the CSS code to your preferred chat. Note, you can change the avatar in both web view and mobile view. To see what you need to add, please click on the web/mobile link and go to number 1 tip in this links.

1) If you do not have your own image on the web, you can upload to the chat your image and right click on it to get the avatar link.
2) You can also change the default admin text color (by default admins are logged in with red colour).

How to change a managed user or admin avatar

Managed users are participants who log in with a username and password. These login credentials are created by the group chat owner, by the Register option or via the API when you sync your own userbase to the chat room.

Administrators, once created by the group chat owner, are given moderating authority. They can delete messages and disconnect or ban unruly users.

As a group chat owner, log in to your admin panel and select -> settings -> “User”.

From there you can view the field to add your own image. This occurs in one of two ways.

Upload Image – upload an image from your computer (recommended)
Image URL – directly copy and paste an image URL

The default user avatar setting is 35×35 pixels but this can be changed using CSS.

Social avatar users

When a group chat owner allows users to log in with their social credentials, they will show in the chat with there social avatar (facebook or twitter).

See how it looks like!

See below how a user avatar user is displayed in the group chat.

We’re happy to share with you this example of changing icons. Subscribe to our newsletter to receive updates on more new features.

Posted on May 23, 2018October 3, 2025 by Editor