Events and audience feedback go hand in hand. When you combine that with an online chat platform, you create more opportunities for engagement.

In all kinds of events, the audience wants to be heard and craves interaction. Throughout these years, companies and individuals have used different types of audience feedback platforms.

However, before you send a feedback form, it’s best to be prepared. A nice survey is not an excuse for a poorly presented event.

So, let’s discuss how you can integrate an online chat platform to capture audience feedback.

Creating a Q&A platform for your events

Before starting your live event, you must already have a platform on your sleeve. For example, you can use an online event chat platform to create a moderated chat. With a moderated chat, you can easily hold Q&A sessions at your event.

You can use it as a Q&A platform for events, presentations, and more.

To set up an online chat platform to act as a moderated Q&A chat, here are the steps that you need to take.

• First, go to the website.
• Next, sign up for a new account.
• Choose a chat type. In this scenario, we’re going to choose Moderated chat.
• Lastly, adjust the chat settings the way you want. You can customize the chat theme, add moderators, and even add a paywall.

With the moderated chat, you can monitor every message. Moderators can choose the questions or messages that will enter the chat.

If moderators don’t think the question/message is appropriate, they can delete it. With this, you can start a Q&A session with a clean slate.

Q&A: capturing your audience’s attention

Make the audience engaged with a Q&A chat. Instead of just talking to your audience in a one-way state, let them submit questions. In turn, you create two-way interaction.

Before starting, let your audience know about the platform. Especially if it’s a new mechanic, give them instructions on how it works. By the time they understand it, you can start using the platform.

The online chat platform allows you to hold Q&As in parallel with your presentation. You don’t need multiple software or website to converse with your audience. All you need is an effective online chat platform.

In using the Q&A chat, there are two ways you can talk to your audience.

1. Ask them questions. As a speaker, you need to ask the audience questions. Why is that? The answer is that so you can address them in the event. This lets the audience feel that their voice matters.
2. Ask them to submit questions. As a speaker, you need to encourage your audience to submit questions. Events are hectic. Therefore, by asking your audience to submit questions, you can be prepared to answer them. As a moderator, you can tell the speaker to be ready with his answers.

If you want to increase your chances to have a successful event, then make use of a moderated Q&A. During any event, the audience would need answers.

End it with a poll to get audience feedback

Got any closing remarks for your event? Why don’t you end it with a poll? A poll helps you to get the audience’s feedback after each event.

With Polls, you can create questions with four premade answers to choose from. For example, you can use a poll to ask how your audience liked the event.

As long as you have a poll platform, you can get audience feedback anytime. This helps you gather data that you can use for your next event. From topics to things that you can improve, you can ask it with polls.

How events and audience feedback go hand in hand

An online chat platform is one of the modern mediums for events. However, if you don’t know how to use it well, then it won’t be enough.

If you want your event to make an impact, then you need to know how to interact with your audience. This means learning how to start conversations and getting feedback. Don’t forget these tips when planning your next event.

If you have any questions, you can reach us on Facebook and Twitter.

Also, if you already have an account, then contact us via Support.

Interested in the other features, not just the ones aforementioned? You can check them out here.

Start a conversation with your community. The more you engage your community, the more likely they interact with others and spread the word, leading to more members and more traffic.

So, how do communities use a group chat platform?

Engaging and unique content for communities

When you have a group chat platform, you allow your members to interact with each other and strengthen your community. Members can also reply to other members immediately if they have any questions. This builds trust throughout your community.

Also, since members are active in a group chat, they can share their thoughts and insights on a topic related to your site. As they have an outlet to use, they are producing content that can be used for next live events, streams, or community-related posts.

Private function for private communities

Communities can be private or public. For public communities, you can open the chat for new members and start their own discussions. For private communities, you can keep it closed so only members can have access.

To do that, you will have to configure the settings to allow only members to log in.

Connect your user base using the RumbleTalk chat room Login SDK for private communities.

1. First, go to Settings > General & Logins.
2. Next, click Login Options.
3. Then, you will see the Members Login Options.
4. Check the box for Members (Username & password) so that only admins and users defined in the Users tab can enter the chat.

NOTE: If you have a userbase, check the box for User authentication required so that members are automatically logged in, removing the login interface altogether. Then, connect your user base via Login SDK using the link above. Also, if you’re using the RumbleTalk WordPress plugin, then you can find the instructions here for the members-only function.

Get assistance from other members

When you have a community, even if you’re not around, members can help each other. For example, if they have problems with the site, they can ask any admin or member that’s online. With this, you won’t have to feel like you’re babysitting your site.

A community can help with support-related tasks. As they work together, they bring in more value to your website.

Use premium features to get the community connected

Communities like to keep up with each other. So, when they have chat features that they can use, they use them to the max. An example would be the Mentions feature.

The Mentions feature lets members tag a specific member and direct their message to them.

By clicking the username of the user mentioned, then it will open the private chat. After that, the member can send a private message to the mentioned user directly.

To know more about the features that communities use in a group chat, check out this page for a list of the several features available.

Giving your community members a chance to voice out their opinions

May it be a trading community, a podcast community, or anything under the community radar, communication is always a top priority. Members keep the community alive by chatting with each other. With this, you can produce a better space for everyone.

These are just some of the reasons why communities make use of a group chat platform. You won’t see the reason until you try it for yourself. Create a group chat here and start chatting with your community today.

In an event, meeting, or discussion, audience engagement is the most important aspect.

Communication works in two-way. Talking to your audience does not guarantee that they will listen. Therefore, you have to actually “communicate” with them, rather than just talking your way through an event or discussion.

So, here’s advice from our previous experiences. Engage your audience in a meaningful conversation. How?

To help you with that, here’s how you can grab your audience’s interest.

What do you do to engage your audience?

First, let’s talk about what happens in these kinds of scenarios. For example, if you’re holding a virtual event, there are a lot of participants in one venue.

Therefore, you can’t take care of these participants one by one. You can only hope you can address all of their questions as a speaker. However, you can avoid that by having a platform for your audience to speak out their thoughts.

The goals of these scenarios are as follows:

• Gather data insights/ideas for next events or discussions
• Answer questions
• Let everyone share their inputs
• Create a community
• Increase audience engagement

So, you would need a dedicated chat platform to incorporate your audience engagement strategies. Let’s talk about what you can do about those next.

Q&A sessions: Address your audience’s questions

Since the most important part is audience engagement, one of the things that you can do is host a Q&A session. What happens in a Q&A session? You can ask the audience what they want to know, to see, or ask any questions to be answered.

As the speaker or chat owner, it’s your job to ensure that everyone’s questions are answered. Here are some tips you can follow to hold a successful Q&A session.

1. Appoint a moderator. Admins, who serve as moderators, approve or delete the messages. They can also choose appropriate questions to be answered.
2. Make the Q&A public. Some participants are shy to ask or send messages. Allow anonymous individuals to send in their questions as well.
3. Ask everyone to submit their questions. Before or during the event, ask the audience to submit questions. Make them feel that you’re there to listen and answer the topics they’re unsure of.
4. Do your best to address all questions. If you find yourself answering tough questions, then this might be a sign of miscommunication. Consider answering them all to clear up the misunderstandings.
5. Gather feedback. Before ending the discussion or after the event, you might want to ask for feedback. This will let you know what’s working and what’s not. Also, this is your chance to answer follow-up questions if there are any.

By that, let’s talk about how you can get feedback from the audience with a powerful tool.

So, the next time you’re having an event or conference, you can use a moderated Q&A chat to address the audience’s questions.

Where can you get your own Q&A chat? Read this post to know more. 

Audience engagement in the form of chat polls

The Polls feature allows you to get your audience’s insights about any topic. It can be used for events, community discussions, or on a website with a dedicated chat platform.

It works as a chat poll where the audience can vote from four pre-defined answers. Chat owners can publish as many polls as they want, but the number of pre-defined answers will always be limited to four only.

After you have all the answers, you can then analyze these answers. As such, use these ideas for your future events, discussions, conventions, etc. It’s all up to you where and how you’ll use the data you’ve gathered.

Audience engagement has never been this easy. By using these strategies above, you can see an increase in engagement and traffic.

So, don’t go beating around the bush and set up a dedicated chat for your events and discussions.

If you have more questions, then you can reach us via Facebook and Twitter.