Despite the fact that social media has become a huge part of our lives, event management still needs to explore more of the internet to run a successful live stream. Every event organizer requires a live event chat because we’ve seen the shortcomings of live streaming websites and social media in managing live events over the internet. One of the most effective solutions is to include a live event chat. This, in conjunction with video streaming and social media, is proven to improve the overall live event experience.

Why does live streaming need a live chat?

What do talk shows, seminars, conferences, and debates all have in common? All of these events feature speakers and a Q&A session, so a conversation is unavoidable. Attending the event becomes possible when it is broadcast live via video streaming or social media.

Because anyone in the world can tune in, audience reach has skyrocketed thanks to the internet. As a result, real-time feedback is made possible via a chat room. Furthermore, a live chat allows remote viewers to submit a question in the Q&A session. A moderator, for example, can ask a question directly to the speaker, and the speaker can respond via chat room or directly via live stream.

This allows the event’s organizer to serve both audiences, namely those who attend the event in person and those who attend remotely. The audience at the event’s venue will be able to watch the event live at the location. The combination of live streaming and live chat will provide a convenient way for remote audiences to interact with the event.

Running a live streaming session

As previously stated, a live chat is required. We provide you with two options for hosting a live stream.

Group chat – This is the typical chat that we see and use on a daily basis. To begin a group chat, each member must first log in. They can then resume normal conversation!

Simply select Group Chat from your admin panel. Then, members simply log in and type whatever message they want!

Check the example above to see what the Group chat would look like.

Moderated chat – You can add a layer of security in your online community by using the Moderated Chat. This chat type allows your administrator to filter the messages before they appear in the chat room.

To enable this, choose Moderated Chat as your chat type. This is useful when you want to delete unwanted messages.

Here’s an illustration of how a moderator approves or deletes messages. On the right side of the message box, you can see check and cross boxes. It’s straightforward.

All you have to do is click them to approve or delete the message. This reduces the number of mishaps or negative messages in the chat. You can also prevent harassers and spammers from joining the chat.

The live chat is running concurrently with your event. The best part about having a live chat is that it is also available on smartphones! Simply open a mobile browser and copy the link for your audience. A group chat like this has an undeniable audience reach.

The Advantages of Using a Group Chat

The hustle and bustle of organizing a live event are surrounded by logistics and event planning. It is a natural law that when you organize a larger event, you must prepare more. You must consider a larger event venue, more food, and refreshments, more parking space for attendees, increased traffic and transportation challenges, and many other factors. This is only the beginning.

Those setbacks will not occur if you inform the audience to attend and communicate your live event via RumbleTalk chat. You can handle even larger events and audiences without worrying about larger logistical issues. You can continue to use your current venue, food catering, and parking space. Simultaneously, you can reach a larger audience for your live event. That is the most important advantage of the RumbleTalk live chat. If you want to make your own group chat for live streaming, you can do so here: Make your own live streaming chat.

More information is available on our Facebook and Twitter pages. If you want to schedule a demo call, you can contact support@rumbletalk.com.

Customer experience and audience feedback are inextricably linked. When you combine this with an online chat platform, you increase the chances of engagement, leading to an improved customer experience.

The audience wants to be heard and interact at all types of events. Companies and individuals have used various types of audience feedback platforms over the years.

However, it is best to be prepared before sending a feedback form. A nice survey is not an excuse for a sloppy event presentation.

So, let’s talk about how you can incorporate an online chat platform to collect audience feedback.

Creating a platform for Q&A

You must have a platform in place before you begin. For instance, create a Moderated Chat using an online chat platform. You can easily hold Q&A sessions at your event using a Moderated Chat.

It can be used as a Q&A platform for events, presentations, and as a medium to get feedback.

Here are the steps to setting up an online chat platform to serve as a moderated Q&A chat.

1. To begin, go to the website.
2. Create an account.
3. Select a type of chat. In this scenario, we’ll go with Moderated Chat.
4. Configure the chat settings as desired. You can change the theme of the chat, add moderators, and even put up a paywall.

In the Moderated Chat, queueing messages is possible. Moderators can select which questions or messages will be displayed in the chat.

If moderators believe the question/message is inappropriate, they have the authority to delete it. With this, you can start a Q&A session from scratch.

Q&A: How to keep your audience’s attention

Engage the audience with a Q&A session. Instead of simply speaking to your audience in a one-sided manner, allow them to submit questions. As a result, you create two-way interaction.

Before you begin, inform your audience about the platform. Give them instructions on how to use it, especially if it’s a new mechanic. You can begin using the platform once they understand it.

Hold Q&A sessions alongside your presentation or use the online chat platform as a live chat. You don’t need multiple pieces of software or websites to communicate with your audience. All you require is a reliable online chat platform.

There are two ways to communicate with your audience when using the Q&A chat.

• Pose questions to them. As a speaker, you must ask questions of the audience. Why is this the case? The answer is so that you can address them during the live event. This gives the audience the impression that their opinion is valued.
• Request that they submit questions. You must encourage your audience to submit questions as a speaker. The situation is tense. As a result, by inviting your audience to submit questions, you can be prepared to respond to them. As a moderator/live chat agent, you can instruct the speaker to have his answers ready.

If you want to increase the chances of successfully improving customer experience, use a moderated Q&A chat.

Finish with a poll to request feedback from the audience and improve customer experience

Do you have any closing remarks for your event? Why not end it with a poll? A poll allows you to collect feedback from the audience after each event.

Polls allow you to create questions with four predefined answers from which to choose. For example, you could use a poll to find out how your audience felt about the event.

You can get audience feedback at any time if you have a poll platform. This allows you to collect data for your next event. Polls allow you to ask questions about anything from topics to things you can improve, e.g., customer experience.

What is the relationship between customer experience and audience feedback?

One of the most current ways to ask about customer experience is using an online chat platform. It won’t be enough if you don’t know how to use it properly.

You must know how to communicate with your audience if you want to know more about your customers’ wants and needs. This entails mastering the art of starting a discussion, sending a survey/poll, and receiving feedback. If you’re planning to ask about your customer’s experience with your product/service, then keep these points in mind.

You can reach us on Facebook and Twitter if you have any questions. Already have a RumbleTalk account? Contact us via Support.

Are you interested in more than simply the aforementioned features? You can see them by clicking here.

How can you make the most of chat room platforms now that they’re popular?

There is a plethora of software and services available. It is now up to you to decide when and where you will use them. A virtual connection exists via social media, the internet, and chat platforms.

Participation from the audience is the key to a successful virtual event. The audience can connect with anyone in the chat if you choose to include a group chat platform. Their peers can then share the event with their friends, resulting in increased attendance and engagement.

Participants from all over the world can join the conversation with the help of a group chat platform. Transform any little gathering into a large-scale gathering.

So, here are a few examples of how you can use a chat platform.

1. Check in on your community

You can stay in touch with your community by establishing a group chat. Because it is a group chat, anyone can share what is going on in their lives.

Interaction and engagement are critical components of your online community. As a result, you must engage them in the discussions and topics for which they came to the chat room.

A website contains numerous elements. These elements, however, are less effective if your community wishes to learn more about the product, company, individual, or any other topic.

This is the reason for the formation of communities. They use chat platforms to connect with other members and discuss topics that are important to them.

If your community was formed offline, then a chat platform is the best way to stay in touch with them.

2. Meeting virtually via Private Chat

Do you need to arrange a quick meeting? In a Private Chat, you can connect via audio and video calls.

Because the conversation is taking place in a Private Chat, both parties will feel safe.

You can speak with your client or a member of your team. Then, you can just talk about whatever needs to be secured. The Private Chat is intended for one-on-one conversations that require additional privacy.

3. Organize a live Q&A session or poll

Since there are people on the chat, why not ask them for their thoughts? You can try to elicit feedback on new content ideas, what they like about the chat, or where you can improve. Everything is fair game.

Chat polls can be easily created in the admin panel or the group chat. It’s a useful tool for gathering feedback from the audience.

4. Make a virtual event using chat platforms

With a minisite, you can create your own virtual event. It can be used to publicize yourself to others.

You can do this by using YouTube Live. You’ve created a virtual event by linking it on your minisite and changing your viewing settings.

To reach a new audience, invite your community or share the event on social media. Members of the chat can talk amongst themselves, or you can use it as a Q&A session for your event. More information is available here.

5. Share vital documents with clients or your team

Did you know that you can share important documents on chat platforms? All files are encrypted and secured, so you can be confident that no data will be lost.

You can also send it via private chat if you don’t feel comfortable sharing in the Group Chat. One-on-one conversations take place here. Discuss promotions, personal information, and other topics.

Chat platforms: New ways to connect

When you have a chat platform, connecting online is simple. There are endless possibilities, just as there are in the scenarios above.

So, go ahead and try out a chat platform right now.