There are numerous options for online chats available. Each chat platform has its own set of functions and features that you can integrate into your website or blog platform, such as WordPress.

With so many options to choose from, it can be difficult to know which features you’d need. Some of which you might not even consider features in and of themselves are the most important so that you can provide the best customer service to your clients.

To assist you in decision making, we’ve compiled a list of five features that your chat platform must have to provide the best customer service and evaluate its performance.

1. Design flexibility

Although some chat tools are free, they may have limited options for interface personalization. You won’t be able to imprint your brand’s identity on the chat. Or, your customization options will be limited. If you decide to upgrade from a free to a paid account, they will almost certainly offer you the option of customizing the chat’s appearance. If you decide to upgrade from a free to a paid account, they will almost certainly offer you the option of customizing the chat’s appearance.

Although the prospect of paying less or even not paying at all can be appealing, not being able to personalize your online chat could undermine your potential client’s confidence in your firm. This is why having the option to customize them is one of the key features of chat platforms.

2. Customers can chat anytime

Your visitors do not have to go without customer service even if you are not open. Some platforms shut down the chat completely after hours, but others allow you to keep it running even if your client does not receive an immediate response. That is why using a chat platform that allows messages to be sent outside of working hours is a great idea.

When no one is available to answer your clients’ questions, you can leave it offline and then respond the next day. Or, you can arrange for the messages to be sent to an email address. You can even do both if you want.

3. Deal with multiple clients at the same time

There’s no point in ditching the phone for an online chat if one of its most valuable features isn’t available: dealing with multiple clients at once. If a chat platform does not support this, it makes no sense to use it. Clients will be left waiting for the same amount of time they would if they called a call center or support.

4. Mobile and tablet friendly

With the majority of internet use shifting away from computers and toward mobile devices, not having mobile support is no longer an option. Using a mobile and tablet browser allows you to handle requests even when you’re not near a computer. This increases the flexibility of your customer service.

5. Backup conversations

Finally, conversation backup is a critical feature of an online chat platform. While the tools mentioned above allow you to quantify your customer service, backup serves two purposes. It analyzes the quality of your customer service and protects you from unwanted visitors.

With the RumbleTalk online chat platform, you can export your chat history. This feature is so important that you shouldn’t even consider an online chat platform that doesn’t offer it. By doing so, you would be putting your company at risk.

RumbleTalk chat platform covers all these features, and more

After reading this article, you’re fully aware of the features that your chat platform must have to be a true success. RumbleTalk offers all of these features in one platform. If you want to start using a chat platform on your website right away, try RumbleTalk for free! To begin, click here.

For a free demo, you may also send a message at support@rumbletalk.com.

RumbleTalk is proud to offer our clients the best solutions that combine technology and event management to produce measurable results. Having recently added a job fair company to our ever-growing list of clients, let’s take a quick look at how they used our platform to boost their outreach and audience engagement.

The highlight is the companies

The recent job fair connected students and recent graduates with job and internship opportunities with some of the world’s most recognizable corporations. This event was organized to connect job seekers with influential companies, which had virtual booths staffed by recruiters/moderators.

With the ability to apply for jobs on-the-spot, job fair attendees interacted with HR personnel/chat agents to discuss any questions they had about available positions, required skill sets, and qualifications.

“The chat rooms were great as we had no problem in connecting with the job seekers. All we had to do was wait for them to enter the chat room and instruct them on what to do next. We used the Expert’s Chat in one of our booths. It was life-changing. The well thought out interface was great. Job seekers were not intimated and were a nice touch.”

Hassle-free registration

To keep the event audience relevant and attract thriving professionals, the registration process required interested guests to register using an email address. So, it was encouraged to use a .edu email address to confirm that these are fresh graduates. This established that the right kind of talent was invited and apply for internships and jobs. This also gave them access to a pool of opportunities that would prepare them for career challenges.

“We had job fairs in the past. Lots of attendees were coming in and out. In this event, we wanted to keep track of our potential hires. By leaving their emails, we would have no problem communicating with them even after the event.”

Multiple chat rooms for job fair booths

What sets the job fair apart from others is that the most sought-after employers hosted live webinars to connect, communicate, and answer job seekers’ concerns that would otherwise take a long time to address.

Furthermore, RumbleTalk can be configured to have as many chat rooms as you require. The organizers of this event set up 200 chat rooms that served as online booths for the companies and private meeting rooms for interviews.

By establishing this, job seekers gained access to a variety of employers and opportunities all at once. They were also able to converse with multiple companies in one virtual space without leaving any sessions. Moreover, employers can contact as many candidates as they want.

“Having the ability to add multiple chat rooms was phenomenal! We had candidates lined up, but it did not take long to cater them. So, this made it easier to have a one-on-one conversation and get a feel of the candidates’ personalities and what they can bring to the table.”

Final thoughts about using RumbleTalk chat for online job fair platforms

The company was able to create a memorable event. With mutually beneficial outcomes for recruiters and job seekers alike, the job fair was a success. It’s all thanks to an outstanding pool of employers providing an excellent set of jobs and internships.

It was a natural choice to use the RumbleTalk chat room to discuss career opportunities at an online job fair. It increased engagement and enabled employers to contact hundreds of high-quality candidates around the world.

If you intend to host a virtual job fair or similar events alongside a RumbleTalk chat room, then contact us at support@rumbletalk.com for a quick demo.

You can also register now and see the features for yourself.

Everyone has been thinking about chat lately. From apps to chat rooms, it has been a staple in the digital era. Now that companies are also focusing their efforts online, a chat solution is worth looking into.

What can a chat do for your website? Read on to know more. 

Controlling the chat experience means controlling the customer relationship

When you use any technology, data privacy concerns are high. Therefore, marketplaces like eBay are building chat right into their apps to maintain full control of the chat experience and user data.

ECommerce sites understand that owning the chat means having more control over the customer experience.

Advantages of having a native, rich chat solution on your website

• Chat can be seamlessly integrated into your transaction workflow. This makes the transaction experience as simple as sending a message in chat.
• Built-in chat eliminates the need for your users to leave your platform to communicate with one another. This means a more seamless and uninterrupted user experience.
• Live chat facilitates and expedites buyer-seller negotiations. This results in higher completion rates and happier users.
• Live chat protects users’ privacy by allowing them to negotiate without disclosing personal information such as contact information. It also eliminates the risk of using intermediaries.
• More chat rooms mean more data to analyze to better understand user preferences and improve the website experience.
• Moderating live chat with notifications that keep the conversation going increases engagement and the likelihood of users making multiple transactions.
• You can also incorporate a feedback system into the chat to help improve your rating. As a result, you drive more transactions on your website.

Users are less likely to go off-platform to complete their transactions using a third-party app if they have a chat room. This could result in saving money from platform fees.

Chat as the website’s focal point

More importantly, if users take their conversation off-platform, you lose control of the user experience. This means you can no longer protect users by using moderation and safety tools.

It also means you can’t accept payments or protect users if something goes wrong. This can have a long-term impact on your trust rating. Even if a negative experience occurs outside the platform, users will recall that it began on your site and may be hesitant to come back.

While it may be tempting to outsource communication to a third-party platform like WhatsApp because it’s easier than developing your own chat feature, doing so gives them control of the customer relationship and data.

This leaves you at the platform’s mercy. They can easily decide to charge you additional fees for limited access to user data. When you lose control of your feedback info, you lose access to information that can help you improve your customers’ experiences.

This can be extremely costly if you fail to capitalize on an opportunity. Or worse, if the platform on which you rely capitalizes on the opportunity first. Furthermore, owning the chat means having more visibility and control over your users’ data.

The good news is that you don’t have to choose between developing your own chat solution from scratch or using third-party platforms.

Choosing RumbleTalk as your chat solution

Instead, we believe it is preferable to buy and then build for a more robust branded chat experience. With RumbleTalk’s chat API and SDKs, you can integrate an infinitely scalable chat solution. This includes voice and video calls to your website. You can begin providing exceptional user experiences in just a few weeks.

For a free demo on how RumbleTalk can help you create a dedicated chat solution, send us a message at support@rumbletalk.com.