We are happy to introduce new features in the chat history module. Now it is easier to search, sort, and export the archive (chat transcript).
To see the changes, you need to login to your admin panel and open the chat settings.
So, what’s new?
Export Chat Transcript
Now, when you want to export your chat archive based on criteria, you have now two options, CSV or as HTML. This lets users export the transcript and open the history in Excel or as HTML.
When exporting to HTML, it is easy to add the archive (e.g., content) to any website and by doing that to increase relevant keywords SEO (chat transcript that was done on your website, consists of highly targeted keywords).
Sorting Chat Options
You can now sort the history in the admin panel to get better access to your data.
Sorting is done by simply clicking on one of the 3 fields.
- Time
- User Name
- Text
Chat Transcript Quick Search
Technology: with a new technology added to the admin panel to the archive section, we added some load distribution between back-end and front-end that makes searches even quicker.
Note: History is available only for group chat; private chats cannot be exported (due to legal reasons).
To know more about RumbleTalk’s features, visit the website.