Membership Site: Making Your Site More Interactive and Engaging

For any webmaster or website owner who runs a membership site, a top priority is how to make the site as interactive for users as possible.

The  internet is filled with so much content and so many options for users. To keep members of your site interested and give them an incentive to keep coming back, it is essential to provide them with engaging and interactive content.

Below, we will discuss a few ways that you can make sure your website is full of clickable, shareable, and interactive content. You will attract new visitors to your site and turn these visitors into members!

Create Engaging and Unique Content for Your Members

Think about your favorite websites.

What makes them so interesting to you? Why do you keep returning to them?

The most likely reason is because they are providing you with new content that you can’t find anywhere else. Not only is this content new, it is also geared directly towards your interests.

In order to run a successful website, it is key to know your audience so that you can know what kind of content they are looking for.

If you operate a technology website, you know your visitors likely come to the site to read about the latest and greatest new tools, gadgets, and gizmos. Producing content that fulfills this need is the first step to keep visitors coming to your site. It also makes it more likely that visitors will become members of your website, especially if they are offered access to additional content.

Providing visitors with an incentive to become members may seem like a challenge, but really it should not be so difficult if you already know how to create engaging content. Many membership sites allow for members to have access to more interactive features of the site.

For example, members of a website may have the ability to comment on an article or have access to forums and message boards. These features allow members to interact with one another, exchange ideas, and build community.  Visitors would not benefit from these features, giving them an incentive to become members.

Give Your Membership Site A Voice

One way you could immediately boost the interactivity of your website is by adding a chatroom.

Chatrooms add so much value to a website for many reasons. We will discuss a few below:

  1. Members only chatrooms create an incentive for visitors to become members. If a visitor to your site has a question or wants to participate in a conversation, giving them the option of accessing a chatroom may be the deciding factor in whether they become a member.
  2. Chatrooms help members get to know one another. In the online world, it is more challenging to build connections with people. Having the ability to talk to other website members in a chatroom makes this process a little bit easier.
  3. Chatrooms allow you to interact with your users. Depending on the type of website you operate, there will likely be times when you want to speak to your members directly. While you could always post a blog update or an article, talking with members in a chatroom allows for real-time interaction. Users may have questions that you can respond to quickly. Interacting with users in a chatroom is the closest thing to a real-life conversation you may ever have with your users.
  4. Chatrooms have many interactive features. Some chatrooms allow users to send files in the chat. This can be helpful if you want to send photos or documents. Another popular chatroom feature is the option to voice chat or video chat. This features is really helpful if members are trying to get to know one another.

Use Your Chatroom Wisely!

After recognizing some of the benefits above, you may make the move of adding a chatroom to your membership site. Don’t make the mistake of stopping there!

Chatrooms can drive new visitors to your site, make membership to your site worthwhile, and increase your website’s interactivity. However, you must be sure to take advantage of the chatroom’s potential.

When you first incorporate a chatroom into your website, it is up to you to make sure members benefit from it, especially at first.

One way you can ensure members are using the chatroom is to set up regular members only chats.

What would this look like?

Well, you could tell your members that you will be available in the chatroom during a set time each week. You could facilitate discussions, answer questions, and get to know them during this time.

After a few regularly schedule chats, members will become familiar with using the chatroom. Depending on your site’s chat capabilities, they may return there on their own  to have private conversations.

Once you get the momentum rolling, the chatroom is sure to take off in your membership site.

We only discussed a few of the more obvious ways you can boost member engagement and make your membership site more interactive. There are many more! What other methods do you use?

Need More Privacy? Moving from a Group Chat to a Private Chatroom

Group and private chatrooms can be highly informative and fun ways to get to know other members in an online community. Depending on the purpose of the chat, both options have their perks.

It is helpful to have the option of transitioning from a group chat to a one-on-one private chatroom when the need arises. Private chats generally allow for more focused conversations. They also are a great way for two people to get to know each other more quickly.

Group Chat Dynamics

Within a group chat, the dynamic can be energetic and fun. They allow for a high level of information sharing. Typically a diverse group of people participates in a group chat. The resulting conversation can be very interesting, with multiple different perspectives and points of view.

Many different websites and online communities take advantage of group chat rooms.

Dating websites immediately come to mind, as chat rooms are an ideal way for people to get to know the other members on the website. Some dating websites may have a special group chat events to encourage singles to talk to each other in a low-stress group chat environment.

Educational websites and companies also utilize group chats. For students who are enrolled in online courses, they may be required to log on to a scheduled group chat to talk to other students and professors about course content. The group chat could act as a platform in which to replicate in-classroom discussions.

Many other online communities also use group chats for a variety of different purposes. Group chats definitely serve a purpose, but sometimes it may be necessary to transition into a private chatroom.

Turning a Group Chat into a Private Chatroom

While group chats are great to get to know a large group of people or quickly share information with a community, private chats offer a number of benefits as well.

Private chats are more focused. It is much easier to connect with one other user in a private chat, as it is a one-on-one dynamic. They allow both users to get their questions answered and responses heard. In a group chat, some of this may have gotten lost in the crowd.

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When would you want to use a private chat?

Well, let’s look at the examples above.

In a dating website, private chatrooms are obviously important. In a group chat, two people may notice they have a connection. They have the option of entering into a private chat room with each other. This allows them to continue talking without the rest of the group chat members. Private chats often allow users to upload photos and documents. This could be helpful in a dating setting, so that each user could know what the other looked like.

In an online classroom, the private chat option is also very helpful. If a student is struggling to understand a concept, they could go into a private chat with the professor. This allows the other students to move on while the student in need can get the help they require. In a private chat, the professor could send step-by-step images of how to solve a problem. This could be remarkably helpful.

Other websites use private chatrooms too. A website administrator may have an issue to discuss with a particular user. They could go into a private chat room with that user.

In another scenario, a website visitor may have a question about website content. They have the option of asking a website expert that question in a private chat. For example, in a website that dealt with the stock market, a new investor may have a question about what to invest in. Starting a private chat with a resident expert could be very helpful.

Beyond Private Chatrooms – The Live Call

After moving from a group chat to a private chat, users may still want to connect further with whomever they are speaking to. They could do this by initiating a live call within the chatroom.

Some private chatrooms, like Rumbletalk, allow for users to place calls through the chatroom. This could mean either audio calls or video calls. In some cases, maybe both!

Being able to see who you are speaking to, or at least hear their voice, can make a big difference when talking to someone.

In a dating scenario, moving from a private chatroom to live or audio call could potentially be a big step. It could help you know whether or not you are interested in continuing to pursue a relationship.

In an online classroom, it could potentially be much easier for a professor to explain a concept to a student using a live call. Imagine trying to solve a complex math problem or trying to understand a complicated physics theory. While this could be done in a private chatroom format, it would likely be much easier over a live call.

Where Are Membership Chats Used These Days?

Chat rooms, both public and membership chats, are now a mainstay in the online world as we know it. They seem almost ubiquitous when visiting all sorts of different websites.

Are you interested in opening a new bank account online? There is likely the option to start a live chat with a customer service representative.

You may be considering booking a vacation. Instead of calling for information, you could easily select the chat feature to talk to a travel agent.

However, just because chat rooms are everywhere and people generally know how to use them, doesn’t mean everyone fully understands their potential.

Especially when it comes to membership chats, you may be wondering how other successful websites incorporate them.

Well, there are many different types of websites that use membership chats. For example:

  • Stock Trading Websites
  • Closed Communities
  • Fan Clubs
  • Teaching
  • Dating Websites

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We will discuss how membership chats are used in all of these types of websites below.

Stocks, Forex, and Social Trading Rooms

More and more people are taking an interest in the stock market. Rather than letting other people handle their investments and portfolios, individuals are wanting to take charge of their financial futures.

However, this may be easier said than done, as the stock market is complex. It may be very intimidating to a newcomer.

This is where membership chats come in!

Visitors to a stock market-related website are likely there because they have questions. They may not fully understand how to begin investing, what types of stocks to invest in, and general tips on how to be successful.

While there are likely articles and posts related to these topics, being able to ask specific questions to experienced stock market traders and enthusiasts definitely entices newbies to join a membership chat.

In this space, they would be able to relay information about their specific financial situation and their goals and receive individualized advice in response.

Closed Communities

What is a closed community, you may wonder?

A closed community is a community in which a group of people with similar interests, backgrounds, cultures, or preferences come together, united by their similarities.

Closed communities do exist in real life, but they are very common online as well.

The Internet is a great place for people to find like-minded individuals who share the same interests and beliefs.

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This is especially true if someone is having trouble finding people in his day to day life who they connect with. They are able to find various communities, groups, and clubs where they can participate in discussions that they otherwise would not be able to.

In this scenario, membership chats may be a good way to encourage individuals to become members of a website. They may be initially lured in because of the content, but will stay for the opportunity to make friends.

Fan Clubs

Fan club websites also frequently incorporate membership chats into their sites.

There are many websites that fans set up to discuss their favorite sports team, book series, TV show, movie, and celebrity, to name only a few.

Membership chats allow provide a space for fans to connect with each other, even if they live half way around the world.

For example, if there was a fan page for a football club, members may discuss their favorite players, expectations for the season, opposing teams, and why they like that particular club.

Teaching Areas

As more and more students of all ages are turning to the virtual world for education, websites must adapt.

Today, many people seek out online classes, tutoring, and full degree programs. Students complete these courses relatively independently.

However, with the use of membership chats, students have a way of interacting with each other and the professor.

Professors may use membership chats to hold live discussions, conduct polls, or really information to students. Students could also connect with other students when working on group projects or discussing assignments.

Membership chats allow both student and teacher to interact on a level that is similar to the in-classroom experience.

Dating

Most dating websites allow members to see only a small amount of content before they become members of the site.

One of the perks of becoming a member is gaining access to other dating profiles and the ability to engage other users in a chat room.

The function of a membership chat is pretty obvious here. It provides visitors with an obvious reason as to why they should become a member. The chats also can act as an archive of messages between two people, which they may want to hold on to in the future.