Tag: group chat archive

New Feature: History & Transcript

We are happy to introduce new features in the chat history module. Now it is easier to search, sort, and export the archive (chat transcript).

To see the changes, you need to login to your admin panel and open the chat settings.

So, what’s new?

Export Chat Transcript

Now, when you want to export your chat archive based on criteria, you have now two options, CSV or as HTML. This lets users export the transcript and open the history in Excel or as HTML.

When exporting to HTML, it is easy to add the archive (e.g., content) to any website and by doing that to increase relevant keywords SEO (chat transcript that was done on your website, consists of highly targeted keywords).

export chat hostory

Sorting Chat Options

You can now sort the history in the admin panel to get better access to your data.
Sorting is done by simply clicking on one of the 3 fields.

  • Time
  • User Name
  • Text

Chat Transcript Quick Search

Technology: with a new technology added to the admin panel to the archive section, we added some load distribution between back-end and front-end that makes searches even quicker.

Note: History is available only for group chat; private chats cannot be exported (due to legal reasons).

To know more about RumbleTalk’s features, visit the website.

Posted on by Editor

Just For You, New Archiving and Mobile Features

Today, the RumbleTalk team is releasing new features for both mobile and archiving capabilities.

Let’s cut to the chase:

New Mobile Features

We at RumbleTalk understand that our customers want a group chat that is mobile friendly. In fact, designing a mobile friendly group chat was one of the first goals we set to the development team.

We’ve added three buttons for mobile users to

  1. expand the chat window to full screen
  2. increase font size
  3. decrease font size

Now all you need to do is let your readers know, so we drafted short email for you to send to your customers.

“Hi there,

I just wanted to spread the word that our group chat feature, powered by RumbleTalk, has just added a few new buttons you might want to know about.

When you are accessing the group chat room, click on the three vertical squares in the top right corner to view the settings menu. From there you can:

  1. Expand the chat to full screen
  2. Increase font size
  3. Decrease font size

Chat with you soon!
-A RumbleTalk customer”

New Archiving Features

Responding to customer requests, we’ve now added a button with the group chat to delete the entire archive of messages. Previously, this had to be done from the admin panel.

To access this setting, you must be logged in a group chat administrator. At the bottom of the user panel, click the gear icon. You will then be able to see the QR code and a button to “Clear chat messages”.

This action will irreversibly delete all saved messages on the RumbleTalk platform.

For more information on archiving settings, click here.

Posted on by Editor