New Feature: More Troll Control

Trolls used to live exclusively under bridges in fairy tales but have since gone on to accomplish great things in the 21st century by establishing a noticeable presence on the world wide web.

Of course, these “great things” are only great in the eyes of a select few.

Trolls are not only a nuisance, but can be completely disruptive to otherwise worthwhile internet conversations. This is why RumbleTalk continues to work on features that help stop trolls from establishing a presence in your group chat.

Viewing a troll’s IP address

Our new feature allows RumbleTalk group chat administrators to view the IP addresses of any online participant.

An IP address is the numeric code that identifies a specific computer or set of computers.

When you are able to see the IP address of an unruly visitor of your group chat, you can then use that IP address to ban the user.

RumbleTalk group chat already has the ability to ban users by their IP address, but this feature is limited to function only when a user is currently logged in. The most adamant trolls can therefore log out to prevent being banned.

Our new feature has been developed as the next building block in the infrastructure to allow group chat administrators to ban trolls by IP addresses.

For now group chat administrators can view the IP address and in the near future administrators will be able to ban the user even if they are not logged in.

How to view an IP address in RumbleTalk group chat

To view the IP address of an unruly user, simply hover over the Ban by IP button in the user’s profile.

hover to see an IP.

Group chat owners and administrators can use the Ban by IP button to ban that user immediately.

While this feature is sure to stop a troll from logging in with that specific connection, it should be noted that the troll could use a different computer or mobile connection to log back in.

Like I said before, trolls have become very good at their new occupation and we’re continuing to work on more features to block them and enhance your RumbleTalk group chat experience.

Hey New Bloggers, Do You Engage Your Audience?

Starting a new blog is a bit like going through puberty. It’s awkward.

With few exceptions, starting a new blog is an awkward and arduous process.

After you’ve designed a great website, linked everything with social media, and written great content… well the result can be a little less than climactic.

The hard truth is that your “baby” blog will not wake up one day and suddenly be an “adult” blog. There are many stages in between.

The stage of increasing traffic and building a loyal audience is what I consider the “puberty” phase. You’re published and are definitely not in the concept stage anymore, but you’re still in the growing stage and not quite able to garner the results you’re aiming for. You’re producing great content, but your readers are slim…

It reminds me of the lyrics from that OneRepublic song that filled my 2013 summer:

Old, but I’m not that old.
Young, but I’m not that bold.

Like I said, it’s an awkward place to be.

Fortunately, there are many tools for both pubescent people and blogs. Thirteen year-olds need acne cream and new blogs need methods to engage an audience.

Understand there’s a difference between traffic and a loyal audience.

Active loyal readers are the bread and butter for long-term blog success.

Traffic is, of course, a huge part of the equation but your loyal readers will be the ones that root for you all the way to the finish line.

I’ve written extensively on research regarding online brand communities. For new bloggers it can be boiled down to this: engage your readers and your reader base will grow. Or don’t, and your readers will spend their time on your competitor’s site just a few clicks away.

There are lots of great resources out there devoted to helping you increase traffic to your site but once the traffic is coming in, what are you doing to keep them there?

And further, what are you going to do to keep them returning?

RumbleTalk is a great option for new bloggers

The simple answer is to engage your audience. But how?

Jon Morrow from the Boost Blog Traffic blog wrote on this topic saying “Email readers who comment on your blog and ask them what they would like to hear more about. Call them on the phone. Schedule a Q&A call, and stay on the line with them for an hour, answering questions.”

Are you thinking this is quite intense? Sure, you are likely to get detailed and helpful responses from the readers that you are able to engage in this manner, but I’m here to tell you there’s a different way.

RumbleTalk group chat allows you to engage your customers while they are on your site and interested in the topic. Not later in an email if you’re lucky enough to actually get their email address.

Seize this moment when both you and your reader are online to ask them if they have any questions, what they like about your content, or what kind of content they are looking for. Discuss the nuances of the subject matter and enjoy the community you are forming.

What research shows is that this kind of personal interaction with a brand causes the consumer to feel invested in the brand community. They become a supporter and promoter just based on the human connection they have with the brand.

This doesn’t mean you have to be online 24/7. There are ways to turn your group chat offline or you could even leave it open for your community to chat among each other.

There are many creative ways new bloggers can use RumbleTalk group chat to engage readers. I’ve wrote about three tactics here.

But, what does that look like?

What better way to show you than with pictures, right? Well actually you can also interact with these on our homepage and sometimes I’ll be there to personally chat too. Go try it!

RumbleTalk group chat can be embedded as a floating icon or directly in a page. What’s cool is that in either case, no matter how many instances you use the chat, the conversation stays the same.

group chat floating icon example

embedded group chat example

In practice this means your readers can talk to you while browsing your content. You can recommend that they read this post or that, and they will remain engaged.

And don’t forget, engaged readers turn into the loyal following you’re after. Think of these readers as the good people who loved you through all the awkwardness of puberty and always knew you’d grow up to be a mature and dignified blog.

How to Use RumbleTalk’s Simple File Sharing Tools

RumbleTalk group chat includes a simple file sharing feature to allow online communities to send most kinds of documents including the most popular Word, Excel, PowerPoint and .pdfs.

We’ve found that the customers who use this the most are those using RumbleTalk to share business and academic information as well as charts and images.

Businesses share everything from pricing sheets to spreadsheets among internal employees and in business to business conversations.

Academic institutions are known to use RumbleTalk group chat for online class discussions. The teacher or professor uploads a lesson for the class to review and then uses the group chat to discuss the subject.

But these are not the only sectors using RumbleTalk group chat simple file sharing.

Our platform was created with features that adapt to the user. Simple file sharing is among the most useful features across industries. We’ve worked to make sure RumbleTalk group chats are file sharing capable not only on the web, but on mobile devices too. This means your online community can fully participate even while away from their desk.

Read more to discover how to use our simple file sharing tools.

Simple file sharing from the web

Users accessing your RumbleTalk group chat from the web will see two icons in the bottom right corner of the chat window.

By selecting the paperclip icon, a dialog box will open displaying four types of attachments.

To upload a document or file directly from your computer, select “Upload file”. From there a window will open for you to browse the saved documents on your computer.

Once you have selected a file, it will automatically upload to the chat for all participants to access.

 

Simple file sharing from mobile devices

By using RumbleTalk group chat for your online community, participants will be able to upload documents and files from their smartphones. This allows you to engage your audience throughout more of their day.

While logged into a RumbleTalk group chat from a mobile device, click on the paperclip icon at the bottom of the window. After choosing the document button you will have access to the available files on your phone.

It’s just that easy.


A few technical notes for simple file sharing

  • All files uploaded to a RumbleTalk group chat are stored in the cloud.
  • File uploads are limited to 5MB.
  • Uploaded files appear as a URL link to the document.