Yesterday Is History… Chat History and Logs

How much of a chat is archived can vary greatly from one chat to the next. While customer service chats will often keep the entire conversation on file—and sometimes even offer to send a copy of the chat history to an email address—this is not always the case.

Many online chats, for example on fan sites, do not keep logs at all. Instead, they are set up to automatically delete messages. This usually happens either after a certain amount of time has elapsed, or a certain amount of messages have been posted. Depending on the setup of the chat, the conditions vary greatly.

For example:

  • Anonymous chats that keep nothing but a few messages
  • Chats that save on a day-by-day basis.
  • Chats that allow you to save the transcript and go over it when you are offline.

The thing they all have in common, however, is that it’s rarely up to the user to decide. They may get a choice on whether or not to have a transcript or a few similar options, but full customization is another story altogether.

Chat History Customizations and More

RumbleTalk offers the full suite. Whether you want to keep every message sent or even per session for limited periods of time, anything is possible.

RumbleTalk chat supports exporting the chat history at any given point. This could be after each session, in the middle of one, or even days later. It is also possible to keep no chat history at all. If you choose this option, all messages will disappear when the chat is closed and are not saved at all. Similarly, if you want to keep a limited history, go right ahead.

chat history export transcript

It is also possible to use one chat room for multiple conversations. You can manually clear the cache (clear archive) of it to make it “as good as new” each time. And you can seamlessly combine this with keeping backups and saving the previous conversations whenever you want. Sometimes it can be more convenient to have several rooms to be able to have more conversations at once, but even then the history settings are individual.

While it is possible to administer several chats in the background, they can absolutely have different settings, depending entirely on your needs. Something like a client chat can have complete records kept, while an internal team chat may not need nearly as much in the way of permanent history.

When you want to export your backups and save files is also up to you. How long they are available depends on the type of keeping history choosing, but the files are downloadable anywhere and anytime.

For more tips and tricks, visit rumbletalk.com/support/

Five Steps to Increase Event Engagement by 40 Percent

As an event organizer, there is one thing you really want—high event engagement from the general public. Whether the event is offline or online, you spend hours preparing, booking, advertising, and organizing a successful and ultimately lucrative event.

All of that takes a lot of time, effort, and money.

So, how can you maximize your event engagement you get for your input?
And what if there were additional ways to stage your event, ones that resulted in more ticket sales regardless of the venue size?

This may seem impossible, but that couldn’t be further from the truth. With over three years of running successful events, we’ve mapped out how to raise engagement. Below you will find our five easy-to-follow steps to help you increase your event participation by up to 40 percent.

1. Online and Offline Event Engagement

Many people think of events as either offline or online—two completely separate ideas with no crossover.

As an event organizer, you want to make your event truly unique, something people will remember. That’s why it’s important to think outside the box.

So, how can you plan something that would utilize these two forms of the event at once?

You just need extra ways for people to access your event content. The great thing is, they’re easy to set up in the form of virtual tickets.

In fact, along with an events webpage, you only need two additional things to make an offline event into an online one!

  • A live stream of the event. Streaming is incredibly popular and there are many widely available tools that can provide an online broadcast of your event. Look through some options like Livestream, or even YouTube broadcast. It is also useful for you as an organizer to set up a recording of this broadcast, we’ll get to why later! Tip: There are many online broadcasting tools that you can use, like live stream or even using Youtube broadcast.event engagement broadcast chat
  • A live chat room for the event. An online event chat room is a great way to keep your virtual attendees engaged. We recommend placing the chat room alongside or beneath your live stream; this way participants can watch and chat together as the event progresses. Tip: Chat rooms tend to generate a lot of content (e.g., messages), so do your research and ensure that the chat room you select can handle high levels of traffic!

With your live stream and your chat room embedded onto your page, you’re almost ready. But before you make your virtual tickets available, you do need to decide something important…

Are You Going to Offer Free or Paid-for Tickets?

  • Free Tickets – For this setup, you do not need anything extra. You have your page, your live stream, and your chat room. So, all people need is the link to the event page itself!
  • Paid for Tickets – These require one more thing, a payment page. All of your event engagement content should be hidden behind this and only become accessible once a ticket has been purchased. Tip: We recommend that you sell virtual tickets at 40 percent of a venue ticket price. This will generate more sales and revenue increases.

2. Get Everyone Talking

The next step for your event engagement is to provide ways for your offline and online participants to engage with each other.

One great way to do this is to have the chat room available to all everyone attending the event. You can achieve this by providing a link or QR code to the chat room, and getting offline attendees to join on their mobile phones. Not only can everyone share questions or thoughts, but even presenters can join in if they want to.

event chat

In addition to the above, we recommend that the events page itself is displayed on screens around the venue. We have found this has a positive impact on the digital participation of attendees and lets everyone see what’s going on.

3. Customize Your Offering

As the event organizer, it’s up to you to make sure your page ties into the theme of the event.

Make sure you incorporate any color schemes you might have used in the actual venue. Logos are also a helpful touch here and do not underestimate the importance of customizing your chat room. Chat rooms such as ours here at RumbleTalk have brilliant features such as skins, additional design options or for the more advanced user, and CSS options which will allow you to match it to your theme.

Be sure to look through all the site options available to you and don’t be afraid to play around until you have something you’re happy with.

4. Reflect and Analyze

A successful event does not mean everything is done when the attendees go home.

It’s important that you take stock of the day and analyze the final outcome. If you have set up the above, you already have all the data you need.

Your chat room will have a log, and remember that live stream recording? You can go through that and see where things really hit the mark, or where they may have fallen short.

All that’s left to do is go through it all and pull valuable learning points from it for next time.

5. Increase Your Publicity for Free

Finally, we have found one more thing to be incredibly helpful, especially when setting up future events.

As an organizer, you should take your transcripts from the day, format them to HTML, and add them to your events page. This turns everything in the transcripts into keywords associated with your site. It is this data that is used by tech giants such as Google and Yahoo to determine search results. The more keywords available, the more likely your site will be to come up.

An additional benefit is that the more information you have available that a search engine can find, the higher your web page’s SEO ranking will be.

These are good for increasing the number of visitors to your current and future event pages. It’s also free so really there is nothing to lose by doing it!

Digital Design: Three Key Chat Tools for Webmasters

The more web designers we speak to on chat tools, the more we hear about how much the web industry has evolved with respect to chat platform and other html tools. The popularity of buying products and services online continues its upward trend. As a result of this growth, web designers and front-end developers find themselves in great demand.

Today, many web designers are finding new and profitable ways to grow their businesses beyond traditional design and build services. One way they set themselves apart is by having a solid understanding of third party systems and integrations.

Knowing which apps and services you can recommend and help implement for your clients is half the battle. This allows you to broaden your services as well as create new revenue streams for your business. One of these services is a live group chat for your site, like RumbleTalk. Knowing what chat tools for webmasters there are is also important.

When you’re crafting a website, the ability to customize and tweak the design elements so they align with the vision of the site is crucial. If you and your client make the wise decision to add chat capabilities to their site, congrats! You made the first step to increasing your web traffic and digital footprint.

There’s a reason why RumbleTalk is a favorite among web designers. It all comes down to versatility and ease of use. In this post we are going to focus on three key chat tools for webmasters when using RumbleTalk.

Changing Chat Themes on the Fly

When you sign up for the RumbleTalk chat service, the system automatically creates the chat room with a default theme. Some tend to keep this skin and others choose to change it. It’s completely your choice!

chat tools theme

We know how important it is for designers to have creative freedom. This is why RumbleTalk has flexible settings when it comes to design. The ability to change your chat room style on the fly is one of many great benefits.

You can change the theme of your RumbleTalk chat room from the skins menu. After you have picked out a theme that strikes your fancy, you can make more changes by using the advanced design option.

If you still aren’t satisfied with the design, you can make even further adjustments to change the look and feel. This can be done by utilizing RumbleTalk’s advanced CSS capabilities.

Now, what if you want to make a change to the chat theme quickly or while you are actually chatting with someone? No problem. You can always change, fine-tune or adapt the theme, font and position of all the images. When you’re done, hit refresh and voila! Changes implemented.

You can learn more about this process here.

Customized Floating Icons

There are two different ways RumbleTalk can be added to a website. One is by adding it as an actual part of the page. The other more popular option is to add it as a floating tool bar. Adding RumbleTalk as a floating tool bar also allows web designers to customize the floating icon so it integrates with their client’s brand and the design themes of the site properly.

Based on the floating chat settings, web designers can choose to use small and delicate icons that “jump” up and down, or larger versions of the floating chat icons. Again, customization is key, and you can do this based on the design elements of the site.

Web professionals can also adjust the size and design of the chat icons. They can do this by going to the admin panel and clicking on the tab in chat settings called “floating.” There you can set the icon width height and bounce rate.

Personalized Offline Messages with HTML Tags

Now lets say your designing a site for a client and have added RumbleTalk as a floating icon. We all live busy lives, so the client recognizes they won’t be able to provide around the clock presence and 24/7 customer service. This is where RumbleTalk’s “OFFLINE” social chat mode comes in.

When in Offline Mode, you can still customize the design and utilize html tags. To set the chat to offline mode, you can simply go to the admin panel, click on chat settings, and click on the Offline tab.

For example:
<span style=”color:white;”>Please contact us support@rumbletalk.com </span>

From here web masters can either simply set a message using plain text or html tags stating that the site manager is offline, or if you desire you can add a form with various contact fields that when submitted, will send a message to a pre-defined email.

Chat Tools Conclusion

These three key chat tools for webmasters can be very useful when designing websites. Ten years ago, we could only imagine that designing a web site could be so quick and easy. Platforms like WordPress and Joomla can make it extremely easy for webmasters to recommend plugins, offer their own themes and share them with their customers.

However, website design is not necessarily the end of the customer needs. Many wish to further energize their sites and the three chat tools for webmasters can help to that. On top of having a great website or blog, they wish to have a vibrant community discussing their website topics; and that my friends, is where we come in.