Secure Chat Room, what it actually means?

Chat security is a hot topic right now. Scammers and hackers often manage to get information from what users thought was a secure chat room. So, what really makes a chat secure? And does RumbleTalk have what it takes?

RumbleTalk Ensures a Secure Chat Room

Unlike many conventional chat services, RumbleTalk places high stock in secure chatting. We accomplish this in three ways:

  • The first “layer” of security is that RumbleTalk encrypts every bit of communication with SSL.

This is the same type of encryption and safekeeping that stores use to protect credit card info when making payments online. Not only online merchants, but also, banks and governments rely on this technology in order to keep information safe.

secure chat ssl

  • The second measure to keep chats secure is that the chats are kept entirely separate from one another.

More often than not, online chats aren’t set up that way. While you might only see the content from your chat, others are usually closely connected in the back-end. This allows easy access to hackers and scammers. RumbleTalk keeps each chat stored separately in order to avoid this.

  • The third and most variable layer of security is controlling the user base.

With RumbleTalk, you can manage this one yourself via login control. You can set up pre-defined users, admins, moderators, and secure URLs. Moreover, users can create password protected rooms or public chats depending on the need.
Advance users (developers) will be able to use the RumbleTalk REST API to integrate their users base so their users will not need to login to the chat room. Go to https://dev.rumbletalk.com for more API information.

Customization and Personalization Is Key

It’s clear that different users have different needs and requirements when it comes to security. The use and purpose of a chat will really dictate the level of security needed. For example, a public chat open to everyone will have completely different requirements from a closed event video stream. This is, again, different from an internal company chat. There is an infinite set of possibilities and requirements, which can only be met with customization.
secure chat for spammers - typing too fast
Fortunately, RumbleTalk has this in spades. Various measures help to provide the right amount of security needed, including:

  • Black and white lists for IPs to restrict access from unwanted persons
  • Typing to fast – spammers prevention.
  • Spam filter – word blacklist
  • The option to set up predefined users and share the login details with the chat participants
  • Keeping a log of who does and says what in the chat, which makes monitoring even easier
  • You can set up admin and moderator users to oversee the chats in real time

So if a secure chat room is one of the things you’re after with your online chat, rest assured, RumbleTalk has you covered. Check out the live demo here.

Yesterday Is History… Chat History and Logs

How much of a chat is archived can vary greatly from one chat to the next. While customer service chats will often keep the entire conversation on file—and sometimes even offer to send a copy of the chat history to an email address—this is not always the case.

Many online chats, for example on fan sites, do not keep logs at all. Instead, they are set up to automatically delete messages. This usually happens either after a certain amount of time has elapsed, or a certain amount of messages have been posted. Depending on the setup of the chat, the conditions vary greatly.

For example:

  • Anonymous chats that keep nothing but a few messages
  • Chats that save on a day-by-day basis.
  • Chats that allow you to save the transcript and go over it when you are offline.

The thing they all have in common, however, is that it’s rarely up to the user to decide. They may get a choice on whether or not to have a transcript or a few similar options, but full customization is another story altogether.

Chat History Customizations and More

RumbleTalk offers the full suite. Whether you want to keep every message sent or even per session for limited periods of time, anything is possible.

RumbleTalk chat supports exporting the chat history at any given point. This could be after each session, in the middle of one, or even days later. It is also possible to keep no chat history at all. If you choose this option, all messages will disappear when the chat is closed and are not saved at all. Similarly, if you want to keep a limited history, go right ahead.

chat history export transcript

It is also possible to use one chat room for multiple conversations. You can manually clear the cache (clear archive) of it to make it “as good as new” each time. And you can seamlessly combine this with keeping backups and saving the previous conversations whenever you want. Sometimes it can be more convenient to have several rooms to be able to have more conversations at once, but even then the history settings are individual.

While it is possible to administer several chats in the background, they can absolutely have different settings, depending entirely on your needs. Something like a client chat can have complete records kept, while an internal team chat may not need nearly as much in the way of permanent history.

When you want to export your backups and save files is also up to you. How long they are available depends on the type of keeping history choosing, but the files are downloadable anywhere and anytime.

For more tips and tricks, visit rumbletalk.com/support/

Five Steps to Increase Event Engagement by 40 Percent

As an event organizer, there is one thing you really want—high event engagement from the general public. Whether the event is offline or online, you spend hours preparing, booking, advertising, and organizing a successful and ultimately lucrative event.

All of that takes a lot of time, effort, and money.

So, how can you maximize your event engagement you get for your input?
And what if there were additional ways to stage your event, ones that resulted in more ticket sales regardless of the venue size?

This may seem impossible, but that couldn’t be further from the truth. With over three years of running successful events, we’ve mapped out how to raise engagement. Below you will find our five easy-to-follow steps to help you increase your event participation by up to 40 percent.

1. Online and Offline Event Engagement

Many people think of events as either offline or online—two completely separate ideas with no crossover.

As an event organizer, you want to make your event truly unique, something people will remember. That’s why it’s important to think outside the box.

So, how can you plan something that would utilize these two forms of the event at once?

You just need extra ways for people to access your event content. The great thing is, they’re easy to set up in the form of virtual tickets.

In fact, along with an events webpage, you only need two additional things to make an offline event into an online one!

  • A live stream of the event. Streaming is incredibly popular and there are many widely available tools that can provide an online broadcast of your event. Look through some options like Livestream, or even YouTube broadcast. It is also useful for you as an organizer to set up a recording of this broadcast, we’ll get to why later! Tip: There are many online broadcasting tools that you can use, like live stream or even using Youtube broadcast.event engagement broadcast chat
  • A live chat room for the event. An online event chat room is a great way to keep your virtual attendees engaged. We recommend placing the chat room alongside or beneath your live stream; this way participants can watch and chat together as the event progresses. Tip: Chat rooms tend to generate a lot of content (e.g., messages), so do your research and ensure that the chat room you select can handle high levels of traffic!

With your live stream and your chat room embedded onto your page, you’re almost ready. But before you make your virtual tickets available, you do need to decide something important…

Are You Going to Offer Free or Paid-for Tickets?

  • Free Tickets – For this setup, you do not need anything extra. You have your page, your live stream, and your chat room. So, all people need is the link to the event page itself!
  • Paid for Tickets – These require one more thing, a payment page. All of your event engagement content should be hidden behind this and only become accessible once a ticket has been purchased. Tip: We recommend that you sell virtual tickets at 40 percent of a venue ticket price. This will generate more sales and revenue increases.

2. Get Everyone Talking

The next step for your event engagement is to provide ways for your offline and online participants to engage with each other.

One great way to do this is to have the chat room available to all everyone attending the event. You can achieve this by providing a link or QR code to the chat room, and getting offline attendees to join on their mobile phones. Not only can everyone share questions or thoughts, but even presenters can join in if they want to.

event chat

In addition to the above, we recommend that the events page itself is displayed on screens around the venue. We have found this has a positive impact on the digital participation of attendees and lets everyone see what’s going on.

3. Customize Your Offering

As the event organizer, it’s up to you to make sure your page ties into the theme of the event.

Make sure you incorporate any color schemes you might have used in the actual venue. Logos are also a helpful touch here and do not underestimate the importance of customizing your chat room. Chat rooms such as ours here at RumbleTalk have brilliant features such as skins, additional design options or for the more advanced user, and CSS options which will allow you to match it to your theme.

Be sure to look through all the site options available to you and don’t be afraid to play around until you have something you’re happy with.

4. Reflect and Analyze

A successful event does not mean everything is done when the attendees go home.

It’s important that you take stock of the day and analyze the final outcome. If you have set up the above, you already have all the data you need.

Your chat room will have a log, and remember that live stream recording? You can go through that and see where things really hit the mark, or where they may have fallen short.

All that’s left to do is go through it all and pull valuable learning points from it for next time.

5. Increase Your Publicity for Free

Finally, we have found one more thing to be incredibly helpful, especially when setting up future events.

As an organizer, you should take your transcripts from the day, format them to HTML, and add them to your events page. This turns everything in the transcripts into keywords associated with your site. It is this data that is used by tech giants such as Google and Yahoo to determine search results. The more keywords available, the more likely your site will be to come up.

An additional benefit is that the more information you have available that a search engine can find, the higher your web page’s SEO ranking will be.

These are good for increasing the number of visitors to your current and future event pages. It’s also free so really there is nothing to lose by doing it!